115 Customer Reviews over 3 pages
-
- Location
- ipswich
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-06-30
- Comments
-
Ignore the one star for Each. I Would of put at least negative 5 stars if it was an option. Bt-fon is an actual joke 1.5mbps then grinds to 28kbps after 2-3 minutes aha. Even with EVERY single device disconnected on a 150mbps connection. They are beyond a joke customer service was a disgrace barely even spoke English. (Repeating small words, followed up by a do you understand what we are going to do at the end of every other sentence) Then proceeds to accidentally disconnect my internet for the next hour... There only solution to the bt-fon was to enter the WPA-2 key to connect to my personal side of the router and use it as the router owner as usual -.- Imagine if i was a FON only customer..
Funny thing is i only called them originally to see why my fibre has been shutting off every 2 hours for 10-15 seconds since ever since I've had it (isn't the router) which forces me to drop what i'm doing and run to reset 2/3 of my servers network cards. At this point I've moved back onto my old mobile network and am now using it for WIFI "All-In-One-35 - Three" & has been at least 120X more reliable than my BT hub and its completely portable....
Avoid this lying, failing, sham of a company at all costs i literally hope they run themselves into the ground.
Insisting on a full years refund Monday morning.
I've literally never lost so many IQ points in one day.
- Location
-
- Location
- Leeds
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-19
- Comments
-
A disaster. 95% of time it does not work, and they dont offer you any help.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-04
- Comments
-
Terrible. Constantly cut off, staff very unhelpful. Felt as though there was never any progress
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-02
- Location
-
- Location
- Winchester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-03-05
- Location
-
- Location
- brighton
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-02-14
- Comments
-
I had lived in Manchester, Hongkong , macau and now the 4th years in Brighton, I can swear that BT wifi is the WORST idea ever. I never made any feedback for anything, not hotel stay not restaurant BUT i have to make feedback now TO LET PEOPLE KNOW that PLEASE DO NOT USE BT fon, not talking about downloading or loading either movies or video, but GOOGLE TRANSLATE, it took me at least 15 mins to load. Yes !!! 15 mins for google translate or any web page. As a student, there are tons of work to be done daily and with 'Speed' like that its killing me! Please DO NOT USE IT. HIGHLY NOT RECOMMEND.
- Location
-
- Location
- Yorkshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-16
- Comments
-
Absolutely awful. If multiple people are using it expect terrible speeds and connection and on top of that the wifi will usually die a few times each day leaving you to have to reset it manually and having to wait a few minutes till it reboots. I honestly think I have used my phone's data more than I have used the actual wifi.
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-13
- Comments
-
DO NOT USE. WARNING. DO NOT USE. THIS IS A WASTE OF MONEY. I AM PAYING AN UNBELIEVABLE AMOUNT OF MONEY TO THESE CON ARTISTS.
THE UPLOAD AND DOWNLOAD SPEED IS LESS THAN 1 MB A SECOND. I HAD BETTER CONNECTION IN THE EARLY 90'S. DO NOT USE.
MY WORK REQUIRES A HIGH SPEED CONNECTION, AND THESE JOKERS HAVE QUITE LITERALLY COST ME THOUSANDS OF POUNDS DUE TO THE UNSTABLE CONNECTION. CONSTANT DISCONNECTION, SOMETIMES NOT WORKING FOR DAYS AT A TIME.
I WOULD NOT USE THIS IF YOU PAID ME. EXCUSE MY LANGUAGE, I JUST CAN'T BELIEVE THIS IS EVEN LEGAL. THEY ARE SELLING SOMETHING THAT DOES NOT WORK.
AVVVVVVOIIIIIIIIIIDDDDD! DON'T SAY YOU WEREN'T WARNED!
- Location
-
- Location
- Edinburgh
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-05
- Comments
-
Pathetic. That this service exists in 2017 is a revolting indictment of what happens when you give a PLC a monopoly. Tragic speed, tragic reliability, tragic uptime. Tragic.
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-03
- Comments
-
BT wifi! I was told by BT was what I had paid for was someone else's Internet and the speed of it all based on if that person was using there Internet and all this was in the small print.
Awful. I was refunded my remaining time. The service provided was a rip off and the customer service was average.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-27
- Comments
-
Internet connection keeps dropping
- Location
-
- Location
- W4 5DR
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-11
- Comments
-
I can not recommended BT. It is actually one big mistake. Signal cuts off every day. No signal available for 3-4 hours a day guaranteed.
- Location
-
- Location
- Howwood
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-09
- Comments
-
Would give no stars. I bought a 5 day pass and the internet connection kept dropping all 5 days. Thrown out of internet all day long. A girl at BT contacted me to ask if I wanted there Broadband as "they were the best" she is sorely mistaken! CRAP!
- Location
-
- Location
- Glossop
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-07
- Comments
-
If I could give zero stars I would - horrendous service, awful signal reliability, condescending and unhelpful staff, avoid at all costs!
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-03
- Comments
-
Avoid if you can. I think is the worst internet I evet used. The signal is dropping down every couple of minutes.
- Location
-
- Location
- Glousteshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-01
- Comments
-
This is the worst thing ever made ever. If I get ten seconds of wifi on this I'll pull my fingernails off with pliers and swallow them whole. And we have infinity 2 and it can't even have the wifi not lie to me. No I am not connected to wifi. Don't pretend I am. Often I have to turn of my wifi and turn it back on.
- Location
-
- Location
- Aberdeen
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-09-19
- Comments
-
The worst choice I could do is to choose this broadband contract. It is unreliable, slow and the signal drops 5 times in 10 minutes. AVOID IT IF YOU CAN.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-27
- Comments
-
Terrible stability, slow connection and impossible to hold a connection on, can't play any online games because the games will disconnect instantly or give me 300+ ping and keep on climbing till the connection just stops and I disconnect, it's atrocious and the only reason I haven't switched is that no one else supplies to this area. Worst part is I'm paying for way more upload and download than I am getting, have their most recent hub and most expensive package and this problem still happens.
- Location
-
- Location
- Sevenoaks Kent
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-23
- Comments
-
Adequate for most purposes but there are too many occasions when the connection drops out. Cabinet is about 300m from house - therefore last 300m are in copper - and when I first made this connection the upload was usually aroun 10mbs but over time there has been a steady deterioration.
- Location
-
- Location
- North London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-21
- Comments
-
so disappointed. Constantly cuts off. It cant remember your log on details and there are chunks of time when you cant connect at all. You call BT and they say 'its not us' even though they present it as part of their offer when you purchase. It's called BT-with-FON after all. No help or call number on the user interface. Have paid a fortune for 5 x 1 days and spent half the time writing in my password because it costantly cuts off. You cant even use it listen to the radio without dropping off the air. This is a poor advertisement for BT for anyone considering signing up for a longer contract.
- Location
-
- Location
- Clerkenwell
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-10
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-07-08
- Location
-
- Location
- Coventry
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-07-06
- Comments
-
the worst service ever, internet keep disconnects, or having a problem with connecting at all, I will never use it again
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-15
- Comments
-
Internet keep disconecting all the time. Worst internet ever
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-08
- Comments
-
I strongly recommend NOT to use it as I have been using it for the past 5 days and every single day I have been experiencing connection problems even though it says that it is connected. Scam.
- Location
-
- Location
- Sunderland
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-05-04
- Comments
-
Strong signal when you make a payment. After that nothing total rip off don't bother. Why are B T making money from a hub which is available to owners first then us idiot's paying B T for using another person s hub!!! Never again but
- Location
-
- Location
- achnasheen
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-04-15
- Comments
-
There is now a box for fibre optic at one end of our village. I an more than the 1.2 km required from the box to receive faster broadband. On the other side of the box there is only 2 houses. Why did the box not go in the middle of the village so that we could all get it? Disgraceful and a waste of money.
- Location
-
- Location
- Loughborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-04-14
- Comments
-
Worst internet service. Totally rubbish, signal keeps dropping a real pain. Don't waste your money with this stupid company. Smash my phone into the wall with anger!
- Location
-
- Location
- Cornwall
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-03-03
- Comments
-
Absolutely rubbish. I have full signal thanks to a long range antenna. My computer connects without issue (generally) but I am still unable to connect. For what ever reason it is only usuabkr about 33% of the time. Don't waste your money on it!
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-02-21
- Comments
-
Compared with my sim card pay as you go 3 network mobile just rubbish, I try to connect in my area to a bt fon wifi, and found the connection every time broking up the connection keeps fighting to keep going online shame on the bt took me about 12 pounds and the internet on and off on and off , but the fun part the connection got full bars is their services just rubbish no doubts about.
- Location
-
- Location
- london
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-01-14
- Comments
-
All told it is hit and miss with these guys. They do inform us it is not designed for permanent home use...but they know people will see a wi-fi service and use it at home, if its available. Just an excuse to give below average service. .
- Location
-
- Location
- Cardigan
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2016-12-18
- Comments
-
First time using BT Wifi wth Fon whilst working away from the office for a few days. The Wifi connected immediately with high signal for me to enter card details to make a payment. Immediately after entering my card details, the signal disconnected and would not reconnect. Very appalling service and an absolute rip off!!!
- Location
-
- Location
- bracknell
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2016-11-21
- Comments
-
i have 12month contract and there is a weak or none connection. i got this reply: We do not recommend that customers set up BT Wi-fi subscription accounts for use at home. If you are in a residential area, you are connecting to a BT Wi-fi-with-Fon hotspot, each is provided by a BT Broadband customer who has agreed to broaddcast the BT Wi-fi signal from their router. This service is not designed as a replacement/alternative to a home broadband service.These are residential hotspots, each is provided by a BT Broadband customer who has agreed to broadcast the BT Wi-fi wireless network from their home hub. These hotspots are managed by the owner of the hub distributing them. As the customer's broadband connection may be busy or they may even switch off their home hub, we cannot guarantee these networks will always be on or working correctly and would recommend that you try at an alternative location. Sadly there is nothing you can do to improve the service yourself or for us to bring the signal back.
A BT Wi-fi subscription account is a mobile product for use at premium BT Wi-fi hotspots where we manage the service. BT Wi-fi premium hotspots can be located within establishments such as Starbucks, Hilton hotels, , Ikea and so on. To locate your nearest BT Wi-fi premium hotspot you can use our hotspot finder feature on www.btwifi.com/find.
If you need a reliable service at home, we would always recommend fixed line broadband. If you are interested in BT broadband, please contact our sales department on 0800 800 150 (Mon-Fri 08.00-21.00, Sat 08.00-20.00, Sun 09.00-18:00)."
- Location
-
- Location
- Glasgow
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2016-03-22
- Comments
-
terrible service. I opened a bt wi-fi account setting the card payment - never had a problem with that card before- after three months I received an absurd paper bill because for some reason the card wasn't accepted. But they did'n give me an email notice or something, just sent the bill. so I set the online payment again, calling the customer service. one month later another paper bill plus the charge for the late payment. stay away from them
- Location
-
- Location
- Manchestee
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2015-08-03
- Comments
-
every other week the broadband stops working and we have to call in for an engineer the prices are so high BT is the most unreliable broadband there is!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).