3,590 Customer Reviews over 359 pages
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- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-07-18
- Comments
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Ordered new broadband we were moving home. Promised new installation by 6th July 23. Been put back 4 times now 28th July 23 absolutely shocking from customer service.
- Location
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- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-07-17
- Location
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- Location
- LONDON
- Reviewing
- BT
- Date
- 2023-07-11
- Comments
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Well since signing up with BT I have not had any Broadband since the 21st June. Everyday hear the same lying staff saying it will be up and running within 24 hours. It's now the 11th July guess what still not working openreach not turned up twice now staff are dreadful worst service ever. I would give a big Zero avoid BT
- Location
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- Location
- Bala, North Wales
- Reviewing
- BT
- Date
- 2023-07-10
- Comments
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I could possibly give better review marks if BT ever get us connected. We have been promised Wi-Fi, land-line phone and TV connection many many times and then get fobbed off with excuses about Outreach. Since ordering beginning of March the outside connection have been done apart from the fibre optics being pushed through. BT have sent engineers here twice to connect us but both times they have advised they can’t complete the interior work until the missing fibre optics are in place. It is now 10th July, the last engineer appointment was on 7th July and I have been advised today (because I phoned them yet again) that someone will call us on 18th July with an update. Do NOT ever choose BT for your wi-fi and phone line connection!!!
- Location
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- Location
- Holmes chapel
- Reviewing
- BT
- Date
- 2023-07-10
- Comments
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This morning 10/7/23 I spoke with a gentleman called Mike at the customer services. He was so professional and really funny! Made me laugh a lot! Great service this morning from BT. Jamie also helped me get a better deal and sorted my change of address. Fantastic and easy phone call. Thanks BT
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2023-07-04
- Location
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- Location
- Rochdale
- Reviewing
- BT
- Date
- 2023-07-03
- Comments
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I recently had the unfortunate experience of subscribing to BT's fibre service, and I feel compelled to share my dissatisfaction with their misleading representation. Despite the claims of "fibre," BT failed to disclose the crucial fact that the service provided would not be full fibre. This lack of transparency has left me deeply disappointed and frustrated.
From the onset, BT marketed their service as "fibre," leading me to believe that I would be enjoying the benefits of a true fibre-optic connection. However, it became evident after installation that the service was, in fact, a hybrid known as Fiber to the Cabinet (FTTC), which uses fibre cables only up to the cabinet and relies on copper wires for the final connection to the premises. This hybrid technology severely restricts the potential speed and reliability that true fibre-optic connections can offer.
The absence of clear communication regarding this limitation is highly deceptive. It misleads customers into believing they are receiving a superior service when, in reality, it falls short of the expected standard. As a consumer, I place great importance on accurate information, and BT's failure to disclose the nature of their fibre service is a betrayal of trust.
The impact of this misrepresentation became apparent when I noticed a significant disparity between the promised speeds and the actual performance of the service. While BT advertised impressive speeds, my real-world experience was far from satisfactory. The reliance on copper wires resulted in inconsistent speeds, occasional dropouts, and overall unreliability. These issues were exacerbated during peak usage hours when the service struggled to deliver even moderate speeds.
In addition to the performance concerns, the lack of full fibre optic connectivity limited the possibilities for future upgrades and advancements. In an age where technology continues to evolve rapidly, it is essential to have infrastructure capable of supporting future demands. Unfortunately, BT's misrepresentation has left me locked into an outdated and subpar service with no clear path for improvement.
To make matters worse, BT's customer support failed to address my concerns adequately. When I reached out to discuss the misleading representation, I encountered dismissive responses and a lack of accountability. The indifference displayed by their support team only amplified my disappointment, leaving me feeling undervalued as a customer.
In conclusion, BT's misrepresentation of their fibre service by omitting crucial details about its hybrid nature is unacceptable. The resulting subpar performance, limitations, and lack of accountability from their customer support team have left me deeply dissatisfied. I strongly advise potential customers to exercise caution and thoroughly research the specifics of BT's fibre service before making a decision. It is crucial to seek out providers that are transparent and upfront about the type of connection they offer to avoid the frustration and disappointment that I have experienced
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-06-30
- Comments
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The broadband they provided was VERY unreliable with pings going from 50ms to 1500ms which playing any online game impossible, and slowed down normal browsing.
- Location
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- Location
- Great barr
- Reviewing
- BT
- Date
- 2023-06-28
- Comments
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If i could give this score a zero i would!! Firstly BT customer service is absolute terrible, they fob you off and never get back to you.
Secondly broadband to the property was installed on the 12th june 2023. Up till today there was no broadband working so i cancelled.
Thirdly the engineer that came to install the FTTP did poor workmanship and didnt not seal the outside brick where he put the wire through the wall and also nailed into the lead flashing. I think everyone knows lead flashing is to prevent the water.
Overall avoid BT for any services, as customer service agents are a complete waste of time along with the broadband service. Altogether spent 16 days without no broadband from BT!!!!
- Location
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- Location
- Bath
- Reviewing
- BT
- Date
- 2023-06-28
- Comments
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DO NOT take out a BT contract. They used to be a trusted brand but my contract price of £26.99 went up by 14.4% in year one. Small print is increases are based on CPI
- Location
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