BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 2840 customer ratings since 2021-08-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,298 Customer Reviews over 330 pages

  • Reviewer
    Location
    Wolverhampton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I became a BT customer as recommended by EE last year.
    I joined last year around mid December.
    Service has been ok till 8th June when there was a loss of service.
    I texted & had a SMS reply that broadband services were affected in my area & will resume on 9th June. I was ok with that. But no further communication came at end of 9th June so I texted & reply came that services will not resume until 14th June.
    Both me & my wife work from home. No internet means no work, no WiFi for children, no CCTV, no Netflix, no Disney.
    I can't tether data connection from my phone to laptop.
    Contacted BT after 25min wait in queue only to find customer rep was no use at all. I explained I have to travel 2 miles to parents house to use their Virgin WiFi. She offered me £40 compensation which was poor. My children have used most of data allowance in 2 days than they would in 1 month. BT only look at profits and not customer care.
    I asked for termination of contract they said only on grounds of 30days poor quality broadband. But the service is crap.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience with a company in my life.

    Told on multiple occasions they would get my internet sorted. 5-6 times they messed up and it looks like I am 3-4 weeks without internet due to their incompetence.

    Also misled me on switching and couldn't claim compensation.

    An utter joke of a company.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Very unreliable service, I need broadband to work from home but the service with BT has been very unreliable. The connection drops, and I've been without any connection for several long periods of time, the last time being for three weeks. I was told planning permission to work on the road was required, but when the engineer came he told me this was not the truth. This time it has been one week so far. BT were aware of the fault but told me no engineers could come out until after the Jubliee celebrations which I think is unacceptable. I've called BT multiple times and on various ocassions the customer service team have hung up on me. They've also tried to upsell to me as a "resolution" to the issue, but if the basic package does not work why would I pay more money for an unreliable service.
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service, you can explain the situation a thousand times and get a brick wall of a response. The “unbreakable” internet we pay a fortune for consistently breaks or is unstable, and yet there is no compensation for this at all in the slightest. What a waste of money and so avoid this if you can.
  • Reviewer
    Location
    sussex
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    went out of contract with bt and bill crept to £67.00 for broadband and bt sport which is charged in advance i paid this but then phoned for a cheaper deal on new contract for the next month bill they assured me bt sport would stay connected till end of term i paid for and then the next day i was cut off so misled and misold as a customer of some years i was disgusted i phoned and was told i would get a refund for lost services i had paid for in advance not good enough am cancelling new contract within first 14 days and wont be back beware i needed a cheaper deal so was to cancel bt sport at end of the month but they lied all recorded beware if your an old customer it will not benefit you not acceptable
  • Reviewer
    Location
    Peterborough
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband drops in and out as it pleases leaving you unable to do anything don’t even contemplate watching a tv program it won’t happen then expect a really long wait on the phone if they pick up at all ! To just be told well I can’t see a fault so if you want an engineer it’s at your own cost ! Worst customer service ever even though I can provide speediest of less than one mg apparently as that’s still getting internet it’s ok although it won’t load their homepage either
  • Reviewer
    Location
    Wirral Merseyside
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgraceful company. Tied into contract with this useless junk atm can't wait to change
  • Reviewer
    Location
    Kilbirnie
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Worst wifi ive ever used £80 a month for the worst ping for when i play and the worst connection possible horrible download speeds and upload speed i would recommend sse who i have switched back to for near £20 a month for better results 100% never using bt again
  • Reviewer
    Location
    Leeds
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's a shame I can't leave minus stars had nothing but connection issues with BT today I decided to cancel my contract and they want to charge me £118 cancellation fee ..Good luck BT see you in court ...nobody but a fool would pay for a service they aren't getting....I look forward to the court case
  • Reviewer
    Location
    LIVERPOOL
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    January 2022 I commenced contract with BT charging £29.99. After 1month they sent a letter saying price has increased from April. April bill was £35.40 including 21p for outside of contract usage. After speaking with them they informed me that the bill is correct and from May's bill £32.77 will be charged due to price increase by the government.
    However by brother called and they are offering the same contract for £30.99. Be aware new customer's they will probably do this with you.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.