BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4577 customer ratings since 2021-01-20 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,207 Customer Reviews over 321 pages

  • Reviewer
    Location
    Dudley
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad company Internet is very slow at some points I was only getting 3mg ring up tell you what you what you want to hear and then do nothing to sort it this went on for 3 years now with sky loads better 60gb minimum now bt are trying to say I ow them money I don't think so considering they never met there end of the deal
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!
    If i could rate it O i would.
    Had our activation day on the 6th of
    December and I am still here with no internet.
    Booked in an engineer visit for the 9th.
    Nobody showed up. Called in to book another
    one, and they forgot to actually book in the
    appointment.
    We were supposed to have another engineer
    visit today on the 15th and the engineer did
    not show up again. When i called in they could
    not explain the situation.
    Worst customer service i have ever seen in my
    life. Agents replying in a rude manner raising
    their voices at us.
    No compensation for missed time of work or
    extra mobile data cost.
    We've been here with no internet for almost 2
    weeks.
    To anybody who is thinking of switching to
    bt.
    AVOID AVOID AVOID
  • Reviewer
    Location
    Chepstow
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They try hard when you manage to work out how to speak to a real person, but in our area, given that BT has owned the entire network for ever and paid out billons to shareholders, coverage and speed is shockingly third world. Also, if they want to get rid of all their employees as all companies obviously want to, you'd have thought they'd have made sure their 'fault bot' actually works. We reported a fault using the automated service and when no-one turned up we checked with a real person - they had no record of the fault. What a shower.
  • Reviewer
    Location
    Bardsey
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We are held hostage to the incompetence, unreliability and deplorably poor service from Bloody Terrible (BT)
    The norm is for them to wrongly schedule in a repair engineer and then fail to show - over charge by 100% per month and gaslight you when you try to get them to correct their mistakes
    Our ‘super-fast’Wifi is super slow and regularly drops out. Yet they charge more and wrongly advertise that they have the best service. They really have the worst service
    NEVER get BT - they simply do not care and treat you with contempt and then try to upswell to you when you complain
    It’s shocking that the spectacularly Open Reach service provider us the same supplier to 90% of Telecomms firms. That is simply a corrupt and massively inefficient monopoly
  • Reviewer
    Location
    Here
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, the speeds and stuff are fine, but the router goes of about 20 times every 2 hours

    Don't use bt.
  • Reviewer
    Location
    Crawleyside, Stanhope
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Planned our entire house move around when BT could connect us, only to find on the day out that “significant work” needs doing to the cabinet. Surely they knew this when the accepted our business? As we both work from home, connection is vital. Now we’re unable to work. Thanks BT.
  • Reviewer
    Location
    Newtownards
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Woeful, abysmal customer service. They wanted me to return the router as they were sending me a new one. kept getting constant texts to return the old router. Had to phone customer services numerous times to get jiffy bag to send it back. BT store in local shopping centre didnt have them. Got proof of postage from post office. The texts still kept on coming, then a final bill for £50 for not returning the kit. Absolute Joke, stay away from them, customer service are awful they don't care one bit about you or your problems. Line speed good and and at speeds as advertised, but would never return on principle. Please give them a huge swerve and go elsewhere.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT have the worst customer service I have ever come across. No one in their many offices are properly trained or know what they are doing. We have had problems from the very start. Kept being told different things. Engineers either not turning up for appointments or knocking on the door to come inside to check equipment. I will never recommend this company and will always discourage anyone (even my enemies) from using BT.
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Overall my experience has been good. (we haven't used it for gaming/heavy browsing)
  • Reviewer
    Location
    TOTNES
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bt are awful - terrible communication. I wanted to leave then offered another contract low price with nothing said about being charged over £200. Honestly avoid use another

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.