3,590 Customer Reviews over 90 pages
-
- Location
- Reviewing
- BT
- Date
- 2017-10-01
- Location
-
- Location
- Reviewing
- BT
- Date
- 2014-08-14
- Comments
-
Sick of BT They have given me a lousy £3 refund for doing without Broadband for over a week and nothing previous times when it has gone off. They come up with lots of excuses but never refund properly. So much for customer care. I shall not be usuing them again and I say to everyone who reads this, that they are a rip off, over priced, and provide no service. END OF.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2016-09-27
- Comments
-
Absolutely useless!!!!!! Took 6 weeks to activate. What a joke!! Internet speed not as fast as they guaranteed it would be and customer services couldnt give a flying monkey about there customers
- Location
-
- Location
- Reviewing
- BT
- Date
- 2018-04-16
- Comments
-
I had BT for a month,I received first bill with EXTRA charges £190 only god knows what for, straight cancelled what cost me £500, avoid BT seriously
- Location
-
- Location
- Reviewing
- BT
- Date
- 2018-02-23
- Comments
-
We moved house 2 weeks ago, was meant to have an engineer come out Monday and no one showed. Partner rang and was told we would get a call Tuesday, still nothing. I rang on Wednesday and after speaking to numerous people I was put through to Josh. He sorted us out, used his common sense and a new broadband box was sent out the next day, which I set up. (An engineer was never needed.) brilliant customer service from Josh.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-12-12
- Comments
-
Couldn't be unhappier with BT. The speed is okay AT BEST but what we have cuts out every few minutes. Trying to go on phone apps is just impossible if they require an internet connection and online gaming is a thing of the past. If I could reliability an honest rating I'd go with -5 stars. I will be switching to any other service as soon as possible. I highly recommend someone else.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2016-02-06
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
-
Sick to the back teeth of BT and their NOT Super Fast Infinity and NOT reliable, after 5 months of trying to get this resolved I have lost the will to live. New Ofcom rule, I believe, means I can opt out without penalty
- Location
-
- Location
- Reviewing
- BT
- Date
- 2018-12-03
- Comments
-
Following resetting of an e-mail password by an Indian call centre techie my e-mail stopped working. A quick call to 150 got me to Ireland where I was fed a line of utter BS yet promised a call back by an expert at a set time.
The duly appointed time came and went and was exceeded by two hours when a call mysteriously came through on my mobile - which I wasn't expecting. Unfortunately the call rang out. Ringing 150 again I was told that there was nothing that could be done, India would ring me again when they were able, they could not define a fixed time. Realising I was beaten, I hung up, did a quick internet search to find out how to complain.
Yet another phone number and another wait for 15 mins for it to be answered by an abrasive woman from the "Billing" team who couldn't help me and was totally disinterested. When I asked why a member of Billing was answering a complaint call I was told we ALL answer complaints. It's nice to know that your complaint call is not going to a dedicated team but just some disinterested staff member who couldn't give a toss quite safely with no redress. I was told that things were the way they were and I would have to wait. The reason I was contacted by my associated mobile was because there was a fault with my landline - curious that - as I was talking to the hapless BT Billing bint by..... the supposedly faulty landline!!!!!!!
Well, I am still waiting but I haven't been idle. After 20 years of being a loyal BT customer and after three abortive, painful and stilted calls with Indian customer service within that time period, I have finally had enough. I will be swapping to Plus Net who curiously enough despite their BT links offer a 30% cheaper equivalent package with call and tech support centres in .... Sheffield and Leeds and with an award winning customer service group to boot..
My opinion of BT is that it doesn't matter how long you have been with them, customer loyalty counts for nothing, they just don't give a ****... and are an unmitigated, 24 karat shower of utter ordure and that is being polite.
My advice, is to other disaffected customers is to vote with your feet and secure a better service at a more competitive price. - just like me.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2016-10-15
- Comments
-
We had no contact prior to the contract ending with BT so ended up paying a stupid price for what we had. All other contracts we have taken out have warned us that the initial contract is going to expire. After ringing their customer service we find out we have to pay a disconnection fee even though the contract has expired. Not happy about this and the fact that we were not warned the contract was expiring I asked to speak to a manager but this was not possible apparently. I have logged a complaint with them which I'm guessing does f all but worth a try. Don't go near them.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2020-10-24
- Comments
-
Terrible on all levels. Had a multiple problem with the service. Unprofessional customer support, after making multiple complains about the broadband I had to book a technician who never showed up. Definitely the worst internet provider I ever had. Would not recommend to my worst enemy
- Location
-
- Location
- Reviewing
- BT
- Date
- 2021-12-15
- Comments
-
AVOID!!!
If i could rate it O i would.
Had our activation day on the 6th of
December and I am still here with no internet.
Booked in an engineer visit for the 9th.
Nobody showed up. Called in to book another
one, and they forgot to actually book in the
appointment.
We were supposed to have another engineer
visit today on the 15th and the engineer did
not show up again. When i called in they could
not explain the situation.
Worst customer service i have ever seen in my
life. Agents replying in a rude manner raising
their voices at us.
No compensation for missed time of work or
extra mobile data cost.
We've been here with no internet for almost 2
weeks.
To anybody who is thinking of switching to
bt.
AVOID AVOID AVOID
- Location
-
- Location
- Reviewing
- BT
- Date
- 2018-09-30
- Location
-
- Location
- Reviewing
- BT
- Date
- 2016-04-07
- Comments
-
Worst, sorry excuse of a company I have ever had the displeasure of coming across. Do yourself a favour and switch to people who don't scam you of your money. I don't recommend these utter scammers at all.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2017-01-25
- Location
-
- Location
- Reviewing
- BT
- Date
- 2017-08-08
- Comments
-
Such a bad internet connection, the devices says I have internet yet I have to turn the box on and off for it to work. I have contacted many times explain my problem but never seems to get fixed definitely need to start ooomsing for another broadband!
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-07-09
- Location
-
- Location
- Reviewing
- BT
- Date
- 2019-06-07
- Comments
-
Terrible experience.
We received our router and set it up but the service didnt start on the date promised. Many calls later we were told that they forgot to add our address to the system.
They cancelled our order and said that they would add it to our account again and start the service the next day.
This didn't happen. Weeks and many phone calls later they still haven't sorted out our internet. On top of this they're threatening to charge us for the BT Hub that they sent us! It's not my fault they haven't set up the service on their system yet. Appalling.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2021-11-24
- Comments
-
Overall my experience has been good. (we haven't used it for gaming/heavy browsing)
- Location
-
- Location
- Reviewing
- BT
- Date
- 2020-01-25
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-09-30
- Comments
-
broadband speed: disgrace
broadband reliability: disgrace
Customer service: please dont get me started.
stay away you are warned!!!!!!!
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-04-03
- Location
-
- Location
- Reviewing
- BT
- Date
- 2018-02-15
- Location
-
- Location
- 1 High Street, Edwinstowe
- Reviewing
- BT
- Date
- 2023-10-15
- Comments
-
They claim that they have unlimited unbreakable WiFi? Don’t even bother! It’s all just a false advertisement. Not a day passes and I regret using BT. It doesn’t even manage to stay online for 24 hours before breaking. Absolutely horrific. Rate a 0 or lower if I could
- Location
-
- Location
- 1 macmillan place caol fort-william
- Reviewing
- BT
- Date
- 2017-01-08
- Comments
-
after being persuaded by BT adverts to purchase their latest smarthub (74.99), I find it practically unusable due to my download speed of 0.24 mbs, which running BT's own speedtester I am informed is acceptable for my line, although my contract claims up to 17 mbs, going through BT's online help program took the best part of 2 hrs, as I kept getting cut off and was forced to join the waiting Queue again, and was informed at the end my broadband was working correctly, unfortunately there was not one jot of improvement, I feel badly let down by BT, with whom I have been a loyal customer and when my contract ends I will never renew it with them.
- Location
-
- Location
- 14 manor road
- Reviewing
- BT
- Date
- 2023-06-08
- Comments
-
crazy & rude costomer service
im still waiting for my internet to start working from 18/05 when its supposed to start !!!!!!
i really dont recomend to use BT
- Location
-
- Location
- 17 Kingsley church apartments
- Reviewing
- BT
- Date
- 2023-03-13
- Comments
-
Cancelled my package paid out over hundred quid for 2 weeks of internet was taking more money then the package I had purchased now I'm terrified too get broadband again for if I'm over charged again I can't get a refund
- Location
-
- Location
- 30 miles from central london
- Reviewing
- BT
- Date
- 2015-02-28
- Comments
-
We live only 30 miles south of central London and we get only 1Mbps and we are unlikely to ever see high speed broadband. So much for the government's commitment to even nearby rural areas. Utter hogwash! We miss out on all decent deals for Internet and subsequent access. Disgusted of Sussex!
- Location
-
- Location
- aberdare
- Reviewing
- BT
- Date
- 2017-05-16
- Comments
-
I moved from talk talk to bt at the end of my contract as there was a good offer. I have only been with bt 13 days and spent more phone time with them than i did with talk talk in 18 months. First they are denying the offers of £150, then my broad band speed is below 1 and when i try to cancel the contract they are saying that the 14 days grace are from the order date not when the equipment is installed. This does not make sense as surely one must have the 14 days trial from the installation date
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2016-11-06
- Comments
-
New HH6 delivered before activation,turned it on the day of activation connected straight away.Full 52MB speeds right from the off.No problems at all it just works.
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-11-04
- Comments
-
Well all, i hope your ready for a long, truthful review of BT...
I switched to them on the 17th September of this year after 5 years with Sky. My Sky speed was reliable and constant at around 9mb p/s. We wanted to switch as a cost saving exercize by getting infinity and TV through BT at £65 a month instead of the £90 a month for Sky. WHAT A MISTAKE!!!
The order was placed on the 17th and the minimum guaranteed speed was 27mb with an email confirming the same and detailing within it (which i still have) that states that if the speed continually drops below this guaranteed speed i can cancel at any point. It must be said here that when i contacted Sky to cancel, they were reluctant to let me go and they even offered to price match BT but the thing that made me move was the guarnteed speed that Sky couldn't give.
Anyways, i signed up, cancelled Sky and got an email saying everything will be with you on the 29th September and all will be switched over within 30mins on the 1st of October. Well....
The 1st came and i plugged it all in and off we went, except we didnt. I contacted BT and after 15 minutes of being on hold i was transferred to someone in India to be told "oh there is an issue with getting the line from Sky, you will need to wait until the 7th October". Now you need to understand that i at this point had no internet or TV for a week. Not easy with 2 kids and working from home. Anyways, the 7th came and bingo, the line was ready...or so i thought. Plugged it all in and away we went, light on the hub turned blue, conneted to the internet, did a speed test to show i was now getting 3mb p/s. OK i thought, lets leave it a while and see what happens. Turned on the Youview box and the light on the hub turned orange...no internet. Left it a day and everytime i turned on the TV the internet dropped out so i was now in a situation where i could browse the net at 1/3 of my previous speed but not watch TV or i could watch TV but not get the internet channels, so i was basically paying to watch Freeview or browwse the net at stone age speeds.
So i contacted BT again and waited an age to get through to someone promising me the Earth who told me there must be a problem with the hub. So they informed me they will send me a new hub which will be there within a few days. It arrived on the 11th October. Plugged it in, away we went...NO CHANGE!!!
Now by this point i was beginning to get pi**ed off. Contacted them back and eventually got through to someone who as per all other calls wanted to start off by asking me what type of phone socket i had in my house etc etc etc. At this point i bit my tongue hard. Anyway, she told me she was going to send me new filters because they must be the problem. I swiftly told them NO, do not send me anything else. Send me an engineer. She didnt want to do this so i got refered to some sort of support line. They told me they needed 48 hours to do some checks on the line and they would call me back. Well that 48 hours came and went with no call. So i called them...AGAIN.
Got through to someone, they confirmed my line was OK to my house and that it was stable and that it must be something in the house causing the issue. Like, i told them 48 hours before hand. This was now the 14th October. No need for new equipment the person said. We will send an engineer. Great, progress at last.
3 Days later an engineer turns up from Openreach, now the 17th October and he changes the main socket in the house to an MK3. He gets the speed to 20mb/s and at which point i tell him that i have been promised 27mb/s or i can cancel. At which point he laughs and says "you have no idea how many houses i go to with the same problem. BT promise speeds that they cant deliver". He then says he is goin to the exchange to see what he can do. He returns shortly after to tell me the most i will EVER get at my house is 21mb/s and off he goes.
So in the midst of all this BT kindly take £70 out of my account on the 15th for my bill from the 17th September. Not impressed in the slightest i call and ask for a refund to be told that i cant get one until the issue is resolved. I quickly remark that it isnt resolved. The line keeps dropping when on TV or saying inadequate signal recieved please go to bt help.com.
I then tell her i want to cancel because the Openreach engineer has told me i will never get 27mb/s and i want to return to Sky. The lady was OK with this but she needed to refer me to technical support to see what they can do and that i will need to wait 7 days for a call back. Well, 7 days came and went and by now it was the mid-end of October. I called BT AGAIN, and explained the story AGAIN with the cancellations team to get the worst call handler yet and she was british. She had a stinking attitude. I explained i wanted to cancel and that i hadnt recieved a call from BT when i was promised. She rudely told me that someone from BT spoke to me on the phone at 1654 for 5 minutes. I reassured her that if i dial 1471 on my house phone, the last person to call it was a family member at 11.11 (by this time it was now 1800ish). She then said, no it was on your mobile. I took my mobile out of my pocket and looked to see if i had a missed call or whatever. I didnt. I was leaving for home from work at 1654. I told her that she is either lying or the caller is because i recieved no calls. She the proceeded to tell me that she is not a liar. I said, well can you tell me the conclusion of the call please? Can you check the notes of the call and tell me what was discussed because as far as i am concerened i am calling to cancel because i have not recieved the call, otherwise i wouldnt be calling. She then told me she cant access the notes of another caller (funny because all the other BT staff could read my previous notes). Anyway, after a lot of angry exchanges, i was told by her that her job wasnt worth cancelling my contract without technical saying so.
I asked her how long will it take to cancel if technical can put a note on the system saying its ok to cancel, she then said it could be cancelled straight away.
I asked her to put me through to technical support AGAIN. After 30 minutes on hold i get through to India. I am told by the tech support that the other call back didnt take place because the other caller didnt do anything about my cancellation request as he could (funnily enough) read the notes. He then said that he cannot put the cancellation request on the system until it goes through the line checks and technical for 7 days. So either he is lying or the cancellation lady is.
By this point i am losing the plot with them. He told me that he will lodge the call with tech support or whatever it is and that on the 3rd Nov they would call me back. They called and i said "is it cancelled?", he then said no not yet, we are still testing things or whatever they are doing. He confirmed the speed on the line is 20mb/s and he said it will take another 4 days. He said "is 20m/b no fast enough for me"? I said, it doesnt matter if its fast enough, you promised me a certain minimum speed which i am not getting. I left Sky after 5 years for that sole reason. No other as the price was the same.
I will now await their call on the 7th Nov, at which point if its not cancelled and i am not reimbursed my £70 plus compensated via my phone bill, i will take the matter to a solicitor, watchdog and whomever else.
I would strongly advise EVERYONE who is considering BT to stay well clear of them. I have never in my life experienced such unprofessionalism or disrespect towards a customer as i have with BT and i will NEVER buy from them or reccommend them to anyone.
p.s. 2 weeks ago i asked the BT advisor if i was OK to go ahead and re-order Sky TV etc and she said yes. So if i am placed in a situation where i have 2 contracts to pay for a year i will be looking to sue them. I am glad all these calls are recorded because i have done nothing but try and cancel my agreement with them because of misrepresentation.
If i went to a showroom to buy a car and was only give 70% of it i'd be able to return it after being promised the whole thing. The same applies here.
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2018-07-19
- Comments
-
Don’t use BT!!!!!!
Ordered online a deal, in a week time checked my account and got message that my order has been cancelled. Contact BT and I’ve been told that reason is not visible and been suggested to reordered. Went online and Booooom reason for cancellation appears on my screen same offer £6 higher!!!!!!!!! Called them again explained, but nothig offer is diferent Sorry
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2021-08-29
- Comments
-
Worst customer service I have ever had on the phone for 40 mins and hang up then act like its your fault for not phoning! Absolutely awful company overcharge for rubbish service and make you pay when there is no WiFi
- Location
-
- Location
- aberdeen
- Reviewing
- BT
- Date
- 2014-07-25
- Comments
-
For 7 weeks now Bt has striped me of i/c and O/g e-mails,cut-off my B/b and have sent scatty with conversations which did'nt appear to be understood,whilst all the time collecting each month money from my a/c.They have lost all emails for the last month or so!
Letters sent to the Chaiman, Ceo, but progress so far NIL.Yesterday he phone rang twice and on answering ther was no one there .Entry in log "we phoned but nobody was there" Sharp practice!!!
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
-
I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2017-05-12
- Comments
-
Very expensive
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2017-05-03
- Comments
-
Worst broadband company ever! Will never recommend. It hurts me to give them 1 stars each section, in order to write this comment. Either wise i would have left it at a minus. Ridiculous charges. Ridiculous customer service- we had problems with our network connection and I was put on hold for over an hour and then I had to speak to someone completely different. Apparently, there is a 30 pound cancellation fee, so they kinda squeeze the money out of you until the last second. Also, my flatmate (who has his name on the contract) got charged 75 pounds today ( monthly charge + cancellation) after BEING TOLD BY BT the money will come off end of this month. So, to sum up, not only is the service non-responsive, but also too expensive, and because they are so great and overcharged my flatmate, they got him into problems with his bank card. Thank you BT, but no thank you! Give a favour to the world and stop existing!
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2017-11-21
- Comments
-
I've had BT Broadband for 16 years in one form or another. I find them on the expensive side, but it has always been reliable. I've only ever had Standard broadband.
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-03-25
- Comments
-
I am spending between £60 - £80 per month for a t.v service which we cannot use; broadband that constantly drops and that I can only get in the room of the router; and a phone line. I cannot get out of the contract and would face nearly £400 to cancel early. We tried to do this anyway (thinking it would be cheaper after about 6 months) but backed out within the 14 day period I was given as we could not afford this one off £400. We were still charged £12 as they apparently had a reconnection fee. I am despairing about this situation. I can't afford this and it is just HELL being contracted with this company.
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2019-06-27
- Comments
-
Disgusted to find my son is paying £58 per month for his broadband.
For sure he will not renew and neither will I. Thats two customers lost and I'll try to persuade others to change.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.