3,590 Customer Reviews over 90 pages
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- Location
- blandford forum
- Reviewing
- BT
- Date
- 2017-05-03
- Comments
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Been using BT since dial-up days.Cannot recall any occasion where I've been annoyed by an interruption in service.
Download Speed is reasonable at 26 Mb/s but not as fast as advertised.
Complacent but happy I guess.
- Location
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- Location
- Great barr
- Reviewing
- BT
- Date
- 2023-06-28
- Comments
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If i could give this score a zero i would!! Firstly BT customer service is absolute terrible, they fob you off and never get back to you.
Secondly broadband to the property was installed on the 12th june 2023. Up till today there was no broadband working so i cancelled.
Thirdly the engineer that came to install the FTTP did poor workmanship and didnt not seal the outside brick where he put the wire through the wall and also nailed into the lead flashing. I think everyone knows lead flashing is to prevent the water.
Overall avoid BT for any services, as customer service agents are a complete waste of time along with the broadband service. Altogether spent 16 days without no broadband from BT!!!!
- Location
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- Location
- portadown
- Reviewing
- BT
- Date
- 2019-10-24
- Comments
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Bad customer service,they dont value your custom
- Location
-
- Location
- axlknxln
- Reviewing
- BT
- Date
- 2017-06-29
- Comments
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utterly awful to be brutal, way overcharged, say you will get 50mb but only receive 20.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2023-01-23
- Location
-
- Location
- North-West London
- Reviewing
- BT
- Date
- 2018-03-18
- Location
-
- Location
- Bromley
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
-
BT Broadband is just dire and is only matched by the service which is even more dire. They insist the broadband dropping out numerous times per day or so slow it won't even laod a simple website is working properly and a formal complain acknowledged in writing has not even been actioned months later. Just don't bother.
- Location
-
- Location
- acton
- Reviewing
- BT
- Date
- 2015-04-25
- Comments
-
Bad service bad customers services its the bad company in UK I have to much to say
- Location
-
- Location
- TURVEY
- Reviewing
- BT
- Date
- 2018-02-11
- Comments
-
BT Infinty is really good - the kit is really well packaged, simple to set up and performance is good and stable.
Fundamentally good product makes up for the wacky world of BT customer service - perseverence is the key - keep going till you find someone sensible to talk to and ignore the muppets (eg the nice man who advised we had a problem with the underground pole). So far all has eventually come good in the end.
- Location
-
- Location
- Llanharan
- Reviewing
- BT
- Date
- 2016-06-08
- Comments
-
Customer service is having to wait 30 minutes for an answer, then another 30 minutes for the "technician" to mess about. They then tell you that it is all OK now but will have to wait 24 hours for it to reach full speed. 2 hours later broadband is running goin so slowly that my e-mail server is timing out when retrieving mail. I suppose that I'll have to go through it all again tomorrow!
- Location
-
- Location
- Bangor
- Reviewing
- BT
- Date
- 2021-06-16
- Location
-
- Location
- Kent
- Reviewing
- BT
- Date
- 2018-08-11
- Comments
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Absolutely disgusting. I was having connection and speed issues with my old provider "NOW TV", and was promised the world if i moved to BT. What i signed up for was BT infinity with all calls just as NOW TV at supposedly £38.00 per month. What i got was a huge bill in the first month for calls made to Poland which they failed to include in my mi-sold package. The usual messing around online and on the phone persued, and they then had to increased my package price to £45.00 (naughty naughty), to include the international calls which NOW TV actually provided for £38.00 and which i was promised. Another week or two and i receive a letter in the post informing me of another price increase of up to around £50.00 per month to keep my package. Again i complained and was told i could have my package frozen at £45.00 if i renewed my contract (naughty naughty). After a long discussion with an adviser i was told that i was also actually paying for sport channels which i never asked for. I took his advice and had the package changed yet again, and was fairly happy with the service at £45.00 per month. Then my speed and connection problems came for another visit and i spent hours on the phone trying to sort it with another technical adviser. It was found to be a faulty router which i was promised was the best thing since sliced bread when they mis-sold me the original package. A new router was sent and we all had fun re-signing passwords once again. Then my next bill came in!!!! £61.19. I was by this time furious and sent some choice word emails and once again messed around on the phone and online. THREE times i was dis,connected from a live chat and nobody wanted to help. After blowing my fuse and making threats of desertion i was told sorry Mr Stephens but they have made a mistake with your call plan and have charged you for local and international calls. They had also messed up in both June and July and simply added the extra cost to your new bill, but here`s £7.00 back as a refund.."yeh right".. Absolutely disgusting. I have now cancelled my contract and moved on because of their persistent errors and incompetence. Now they call me and tell me i have to pay a fee of over £400 for leaving a mis-sold contract to early. "Bring it on BT". I am so looking forward to our day in court when your incompetence and persistent lies are made public.
- Location
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- Location
- manchester
- Reviewing
- BT
- Date
- 2018-12-10
- Comments
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crap sevicie for cusmomore support
- Location
-
- Location
- Bromley
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
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They don't want to know when their broadline and line service fails. 4 appointments to attend to fix, numerous hours on numerous calls to them and weeks since it went down now to get this sorted and no-one attends or does anything to sort it.. Just dire
- Location
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- Location
- WIMBORNE
- Reviewing
- BT
- Date
- 2018-07-31
- Comments
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I utterly resent using these people. I am paying 45 a month for 8mb download and that has been completely unreliable on a daily basis, I have so many calls logged each time after a few weeks the service drops back to unusable. This all resulted after moving, in their defence BT was ok at my previous address. BT as a company should not be granted the monopoly to dictate our internet infrastructure as we are clearly falling behind our competitors in Europe, whilst they make more and more money. You are a disgrace BT and all the directors involved.
- Location
-
- Location
- uk
- Reviewing
- BT
- Date
- 2018-02-19
- Comments
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Can not wait until contract is over. always losing connection, its the worst internet we have ever had. the router is rubbish.
- Location
-
- Location
- Eastleigh
- Reviewing
- BT
- Date
- 2017-02-21
- Comments
-
Usual story, shocking customer service. Recently rejoined BT after many years away and replaced Sky for phone, broadband and TV. Broadband usually ok but drops out for no reason making the TV unviewable. Have missed numerous shows that I like to record on Discovery and Nat Geographic channels. Seems to be every few days I have to go through rebooting everything to get it working, only to see the connections lost within minutes. Have had an engineer out to no avail and given a very long cable to hardwire the set top box to the router - an unacceptable solution as far as im concerned. Wish I had never binned Sky, particularly for BT who have demonstrated exactly why when I can finally extricate myself from their contract wont be seeing me as a customer again. Ever.
- Location
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- Location
- West Wales
- Reviewing
- BT
- Date
- 2015-10-15
- Comments
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If things are going well it's OK..BUT when things go wrong you've got a problem! On the technical side the Indians can only sort things up to a certain level but they don't know that,keep plugging away and get frustrated...and so do you! On plans and billing if there's a mistake the call centre staff can't get their head round the complexities of the plans. I signed up for a BT Sport plan avoiding the £5 charge by signing up for an additional 12 months. I was then sent a letter to say I would be charged. Phoned and told I was definitely on the 'no play' plan. Bill arrived,I had been charged. Phoned again, was told it would be rectified- it wasn't. Phoned again-told it would be rectified -we'll see! Call centre staff are lovely but they can't understand and/or rectify the errors.
- Location
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- Location
- Cirencester
- Reviewing
- BT
- Date
- 2017-12-31
- Location
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- Location
- Shropshire
- Reviewing
- BT
- Date
- 2016-06-20
- Comments
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overall poor. Since I decided to quit BT ive had 4 fraudulent telephone calls maintaining they're BT until I ask for their number then they hang up. This has been reported. They maintain there is a fault with the system
Beware
- Location
-
- Location
- Newmarket, Suffolk
- Reviewing
- BT
- Date
- 2016-09-20
- Comments
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Absolutely dreadful. 0.44MB download speed! 0.22 upload? Our experience with BT has been uniformly poor. Never again. I am happy to walk away from our contract if I could be sure of finding a better supplier
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2016-12-13
- Comments
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Wish I had stayed with plain broadband, i keep loosing infinity many time per day, I've been writing this now for half an hour, Witten it 4 times, but haven't managed to finish it as it keeps going down. Lost it again, now it's back. Wonder for how long.
- Location
-
- Location
- Penzance
- Reviewing
- BT
- Date
- 2021-07-25
- Comments
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I have been with BT business for almost a year and that is a year too long. I had problems with BT for about three months before I was even signed up. When they eventually installed my broadband they did not connect the line at the exchange, so the only broadband I was getting was either through a BT hotspot or the 4G dongle. After hours on the phone and online chat, they discovered their mistake but all the offered for being 8 months without proper broadband was £25 off my bill.
I will be leaving BT as soon as my contrack expires and not a single day later.
- Location
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- Location
- Paisley
- Reviewing
- BT
- Date
- 2021-08-24
- Comments
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Shambles from tech support to chat support. False promises on new hub delivery times and costing me more money... almost as if it was a strategy to make more out of existing companies. I've lost trust
- Location
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- Location
- Louth, Lincs
- Reviewing
- BT
- Date
- 2014-01-27
- Comments
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I have just sent the following to the BBC: Well, it's 2014, I have high-speed broadband, and I can't listen to The Archers on iPlayer because it cuts out every few seconds, sometimes coming up with the 'insufficient bandwith' message. This is for radio, not TV! I'm sending the same email to BT. No doubt you'll both blame each other. Either way, it's a disgrace in this day and age.
Livid of Louth. So now I leave it to you guys - who's going to take the blame, the Beeb or BT? I'm told I have 40meg download speed, and yet I can't stream a radio programme...???
- Location
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- Location
- Broxbourne
- Reviewing
- BT
- Date
- 2022-06-18
- Comments
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I’ve had fibre for just over 18 months now. Started off well and was getting a good signal all around the house. Since the start of the year the signal is non existent and router reboots itself at least twice a day without fail. Paying over £45 a month for this service with a phone line is expensive for what it is. BT don’t want to know, they just try and sell you a more expensive expensive service, not sure they understand their current service doesn’t work so why would you pay more for another poor service. Have now cancelled my contract and gone to Virgin 1GB for £10 cheaper a month. Virgin also gave me £100 joining credit. Don’t waste your time with BT as it’s a tin pot service for a gold platted price.
- Location
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- Location
- Newhey - Rochdale
- Reviewing
- BT
- Date
- 2011-10-18
- Comments
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I have had a couple of problems with my Broadband
over the past couple of years with BT. However on contacting them my problems have been dealt with efficiently and quickly. On the last occasion they even sent an engineer around the next morning and as a result my broadband was back online faster than ever. They may be a bit more expensive than some other providers but service they offer is worth every penny. I certainly can recommend BT.
- Location
-
- Location
- Ramsey
- Reviewing
- BT
- Date
- 2015-08-21
- Comments
-
Avoid this cowboy company at all costs. Literally the worst company I've ever had the misfortune of dealing with. Had no phone or broadband for over 12 weeks now. Six engineer vists scheduled but none have ever turned up. It's getting to the point where I have no where to turn but pursue the legal route. This company are a bunch of lying con artists who do nothing to help there customers.Avoid Avoid Avoid !!!!!!
- Location
-
- Location
- Worthing
- Reviewing
- BT
- Date
- 2016-03-16
- Comments
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Absolute joke of a company.
Engineer was supposed to come between 8-1. Got to 1.30 so I called BT and they said the engineer booking failed. Had no explanation, no apology. I had no call or email to let me know of this change.
Not one person I spoke to was English, I couldn't understand a word they were saying. In total was on the one for 2 hours! JOKE never join BT
- Location
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- Location
- Caerphilly
- Reviewing
- BT
- Date
- 2021-07-05
- Comments
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2 appointments not attended, delayed our office opening for 2 weeks and counting. The first appointment was booked for Thursday the 24th of June, the engineer just didn't turn up. Our office was due to open 28th June but couldn't as VOIP phones and no internet! They then booked an appointment for Friday 2nd..... didn't turn up again. Called again this morning 5th July, they cant look for another appointment until 8th July..... so we will be at least two weeks of having people not able to work. You just can't trust this business. UPDATE we now have the next available appointment for 13th July. So 19 days after it should have been. Hopefully 3rd time lucky!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2019-03-14
- Comments
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I pay just over £50 a month and the broadband keeps dropping avery 10 minutes. The worst experience ever is wich BT. Please do yourself a favour and don’t choose BT. Complete nightmare
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-04-16
- Comments
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STAY AWAY FROM THIS COMPANY!
One of the slowest connection ever tried. The signal keeps dropping 'till there's no connection at all. I have been calling them for 1 month for having it fixed. After 1 month they send an "engineer" who only change the socket and guess what? problem still running
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-10-20
- Comments
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Leaving this company is impossible. Only way is to call them on phone lines that are busy for more than two weeks now. I ordered bag to return router before I managed to cancel my broadband. Can I just block my direct debit towards them? Will they be awful enough to go after me cos I couldn't leave?
- Location
-
- Location
- North Wales
- Reviewing
- BT
- Date
- 2018-02-28
- Comments
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Hi everyone !
Me and my fiance are with Bt since Jun 2013. We lived in LLandudno for 3,5 years and we had network disconations and speed internet problems. My fiance alredy spend on phone over 50 hours talking to Bt staff.
Now we live in Colwyn Bay and you can gues it is the same crap and again useless phone talks with BT staff.
I do not know if i have to laugh or cry, becouse for 75MB we are paing over 50 pounds and we can not change our bordband becouse of our contract !
It is my nightmare becouse i loooovee playing mmorpg and i need strong conetion. I really want to cry.
I am absolutly unhappy with BT it is an expansive nightmare.
Aleksandra
- Location
-
- Location
- oxford
- Reviewing
- BT
- Date
- 2016-10-27
- Comments
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I ordered my broadband 2 months ago, including installation, it took 4 weeks to get my kit delivered and BT then decided not to send somebody to install my broadband because i already had a socket in the place i moved in. After delivery, for 2 weeks the internet did not work and i had several calls with the "helpline" until they finally sent some engineer. Now, since again 4 days after the engineer was here the internet is still not working. I paid more than 50£ of phone bill for the "helpline" and am being told the line is still not working. I wanted to cancel after 14 days but was told to wait for the engineer. Now they tell me i have to pay !!300 £!! Cancellation fee because the 14 days are over although i pad already 3 weeks for internet which is not working. I wasted every day 1-2 hour on the phone trying to talk to somebody with no result, had to take off hours at work to wait for the engineer, cannot do my work from home, will getbtroubles with taxes becausei cannot do my online banking and ALL BT DOES IS TELLING ME THAT THEY ARE SORRY AND THEY WILL TRY TO FIX IT??? NO REFUND ON MY PHONE COSTS, NO REFUND ON MY HOURS OFSPENDING ON THE PHONE AND THEY REFUSE TO CANCEL MY VCONTRACT??? i have never experenced such bad customer service, normally i have been with virgin media and never had such issues. DO NOT GO WITH BT!!! Its a waste of money, time and nerves!!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-06-10
- Comments
-
Worst experience with a company in my life.
Told on multiple occasions they would get my internet sorted. 5-6 times they messed up and it looks like I am 3-4 weeks without internet due to their incompetence.
Also misled me on switching and couldn't claim compensation.
An utter joke of a company.
- Location
-
- Location
- Erith
- Reviewing
- BT
- Date
- 2018-05-21
- Comments
-
Hi everyone,
I signed up to BT fibre broadband in August 2017 in what otherwise seemed a smooth transfer which took just over 2 weeks to complete - a very good sign you'd say. Within two weeks after the service started, I started experiencing drops in connection every evening with router blinking amber, fluctuating connection speed and juddering video/gaming. So I reported my fault with BT helpline (which is based overseas, so often understanding them was an issue in itself) and the saga began. Instead of calling an engineer, BT kept resetting my router and sending me "helpful tips" how to make my broadband better - which worked for probably 30 mins, sometimes even less. Having called them for approximately 20 times (and each call was taking no less than 30 minutes), I finally managed to convince the customer service representative to call the engineer - guess what, she never called one in, although it was promised. Later on, I was promised a wifi booster and a 15m cable to rectify the issues - they have never been sent to me. I was also promised that I will receive refund for these months when I had no quality connection. Finally, in the end Dec 2017, fed up with non-existent quality and constantly dropping connection I threatened to leave - at which point BT customer service managed to call the engineer in who came in around 7th of January and identified the problem with the BT exchange, after which the connection was okay, albeit not perfect.
A couple of days ago I called BT and asked whether they refunded me for three months of no connection and my pain and time spent on the phone with them - I reckon about 25 hours by that time. In response, I was told that they could give me £10 as a goodwill gesture as they apparently cannot refund monthly fees past 120 days(!).
Over past 10 years or so I've been a customer of O2, Sky and Plusnet, but at no point I had such a dreadful combination of poor connection, incompetent customer service and false promises.
I will be taking this to the ombudsman to make sure this experience is heard and appropriate action is taken.
My takeaway is - if you keen to spend hours of your precious time on the phone and get no result - sign up to BT broadband. Otherwise steer clear.
- Location
-
- Location
- Kent
- Reviewing
- BT
- Date
- 2021-07-15
- Comments
-
Worst company I have ever dealt with.
I had an issue with my broadband that kept dropping up to 7 times a day and then 5Mbps speeds. Me and my partner both work at home and found this impossible.
However BT could only send us engineers. After 10 engineer visits and 12 hours of calls to and from BT the outcome was to leave free of charge however no compensation was applied. My stress levels dealing with this company has been more than ever in my life to the point where I had sleepless nights worrying about the integrity of my job but BT weren’t having none of it.
- Location
-
- Location
- Dartford
- Reviewing
- BT
- Date
- 2018-04-08
- Comments
-
5 Routers Later Connection Still Drops
After contacting BT 6 times and 5 Hub5's later enough is enough. The router resets itself many times a day and all BT do is send another router. Clearly it's not the router and after some investigation it appears the BT network is overloaded. According to a professional BT wire everybody onto the same ring and that can not handle the bandwidth of everybody at peak times.
I contacted them a few weeks ago and they said they would monitor the connection. 8 router resets later over 4 days they claimed it had not dropped in the 4 days they was monitoring. Clearly they can't admit to the real issue.
They also told us that in their T&C's it states that the connection can drop up to 5 times a day so tough luck. I signed up for 2 year contract a year ago and I'm regretting it massively.
Any gamers or people that need a solid connection for personal use I cant warn you enough. DON'T GET BT.
- Location
-
- Location
- Plympton
- Reviewing
- BT
- Date
- 2015-03-18
- Comments
-
I was stuck with BT for over a year due to my location and am now switching to Virgin. Imagine my eye popping rage when I saw that virgin offered over 3x the speed of BT for the same price!!! I picked up the phone and did battle with some fairly depressed sounding BT customer service drones. They fed me plenty of contradictory information and sales-lies before they finally granted me exit from their overpriced laim-speeds. Farwell BT, you are an outdated face on the head of my time.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.