3,590 Customer Reviews over 359 pages
-
- Location
- Carlisle
- Reviewing
- BT
- Date
- 2014-12-11
- Comments
-
With a speed of 0.48mbps how can this be viewed as broadband. I was achieving similar speed using dial up many years ago but am now charged significantly more. The use of the term 'up to speed' is a con. The only comment I can make on reliability is that the lights on the hub flash regularly and I lose my connection, such as it is, so at least BT should be able to claim that that at least is reliable.
- Location
-
- Location
- west yorkshire
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
-
Failed promises from day one. I was told my servcies was going to start 3rd of december then they kept pushing it back uptill 15th of December. As a new customer its impossible to speak to any one. so cancelled afer reading preious reviews.
- Location
-
- Location
- devon
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
-
this is the worst provider iv'e ever been with, and I've been with AOL, they promise me 7meg and I'm getting just about 2 NOT WORTH £30PM
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
-
Just poor on all counts, £50 cancellation fee even though out of contract
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
-
BT are shocking. No two ways about it. I have used them in multiple contexts and now I have myself a dilemma. I've moved house temporarily and work from home routinely. The area I am in is not a Virgin Media one, who frankly were incredibly good relative to the rest of the market all in. I am stuck with basically two suppliers that I'll consider, PlusNet and BT.
BT, when it works, works. That's all I have to say on that. Out of the Fibre providers who are not Virgin Media the service is often faultless, but not often enough. The thing that is stopping me signing up personally again is that I know that if something goes wrong, there will be absolutely no way of fixing it.
I don't know what 'dimension' BT work in, but their customer services couldn't be more useless. Additionally, logging a ticket just means the ticket disappears altogether. You will never get a resolution to any issue that you find and you'll not be able to cancel. So imaging signing up to an 18 month contract and 20 days in, find it stopped working as the traffic has reshaped so that you are now not getting the 76Mbps but nearer, say, 3Mbps. You're basically done for.
You can't cool off (the cool off period for BT seems to be different to everyone else, since they can't seemingly install inside that 14 day time period) and with shaping, it takes time to get to your final speed. Potentially more than 14 days. So what you pay for, you won't get and unlike other providers out there, there will be no resolution for it, other than to go to the communications Ombudsman or make a complaint to Ofcom.
Tickets getting lost has happened to me in commercial environments. So I'd be loathed to take a hit personally on this.
I was previously with Virgin Media. Relative to the rest of the market, Virgin media are head and shoulders above the rest. I can't describe how much I miss that service now.
Bear in mind the rest of the providers on the market run on BT's network, even if they've been sold some percentage of racks in an exchange, it's still BT's infrastructure. This is one of the reasons that they are also poor. In a way some of it is entirely out of their control. The question then becomes how well other providers can make their value adds work.
- Location
-
- Location
- great wishford
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
-
BT were a good company 10 years ago. Now they cut you off at random as a result of not carrying out work they promise has been done. If you try to speak to someone (presumably to save money at no interest to their customers) you wait on automatic answerphones for 20 minutes, to get disgruntled staff who keep you waiting 20 minutes 'sorting the problem out', just co cut you off do you have to start again. etc. etc. You can never get continuity with one contact, and none of them seem to have any clue what their colleagues have said or done. Without doubt the worst communications 'organisation' I have come across. They can't even communicate with themselves. To big, & absolutely disinterested in their customers. Total lack of management organisation. Their adverts of how good they are and how they care about customers are perhaps the greatest work of fiction ever created.
- Location
-
- Location
- Preston
- Reviewing
- BT
- Date
- 2014-12-09
- Comments
-
Looks at the stars enough said !!!!!
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2014-12-09
- Comments
-
Where to start. I joined BT from Sky around 2 months ago,due to my Mum having Infinity and her speeds being great. First,when the broadband is working,it's good,not great but good. My room and the kids room get very poor strength which wasn't a problem when I was with Sky. Now the big problem,the reliability of the connection. Despite having their latest Hub,the 5,my broadband drops around 10-15 times a day,which when your sons are gaming and your tv service is dependant on the internet,is a huge problem. So far,apart from being spoken to like a simpleton schoolboy,they've done nothing to address the issue. So after reading all these other terrible reviews I've decided to try Virgin. They can simply chase me for what they'll say I owe. I'm not paying for a service that is of a far below par quality.So after writing this I'll contact Virgin and see if they can offer a more reliable service. AVOID BT AT ALL COSTS!!!!!!!
- Location
-
- Location
- Cambridge
- Reviewing
- BT
- Date
- 2014-12-09
- Comments
-
I was charged £130 for a new line even though I had an active line .their customer service is a waste of time, they do not listen they talk like Robots. I am waiting for the end of my contract then I wiil leave BT and never consider them ever again.I will make sure none of my family or friends use them.
- Location
-
- Location
- Lowestoft
- Reviewing
- BT
- Date
- 2014-12-09
- Comments
-
Once connection problems sorted out by engineers, great broadband and service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.