3,590 Customer Reviews over 359 pages
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2014-11-29
- Comments
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I have BT's best for around here, 80 mbps. I'm lucky to be very near the cabinet and I actually get close to that speed, 74 to be picky. I did however have some problems in the months following it's installation, with speed. It would drop by 50% or more every 3-4 days and required a reset of the router to fix it.I noticed that it never dropped below that speed. I got fed up and suspected that BT were taking the Michael; charging me for 80 and supplying 35. Let's face it most people wouldn't notice! I complained about this and got a phone call telling me the line was fine and the problem was "static electricity build up on the router" and that I would have to continue to do a reset when speed dropped. What sort of modern equipment would be susceptible to that? I guess he was reading from a crib sheet. HOWEVER since my complaint a strange thing has happened. Not once since, and it's more than 6 weeks now, has the speed dropped. Not once! Static build up my derriere!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-11-28
- Comments
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I have been on BT Broadband since 2001. They are now the worst I have had since broadband started. Today email is down when email is up you have 15 minutes before it times out and you have to re log on. I asked the help desk somewhere in England and they said that's it that's how it is going to be. At my job we are going to drop BT that includes phone lines. I am sure they left Yahoo to save money big mistake. I would have paid more to stay in it
- Location
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- Location
- Rotherham
- Reviewing
- BT
- Date
- 2014-11-28
- Comments
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I signed up to BT and I can honestly say I found them a very reputable company. There customer service was excellent & very open to reason when it came to a complaint. I only left because I found a cheaper package which sadly BT couldn't match at the time. Sadly not long after I left BT they rang & offered me a cheaper deal than what I was originally paying. But I had already paid my up front line rental with my new provider. I'm hoping the ISP I'm with now will live up to its expectations. If not I would gladly return to BT even though it ment I was paying a little more. I've read some of the bad reviews BT have received. But I can only go on my experience with them & I would personally recommend them.
- Location
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- Location
- Griston
- Reviewing
- BT
- Date
- 2014-11-27
- Comments
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Absolutely pathetic. The broadband here was never going to be quick but they way the village is treated is unbelievable! BT Infinity has been put through the village so that the town next to us could use it, but they didn't let us! Now all of a sudden my internet has dropped down to 130kbs. That's disgusting, and BT will do sweet F A about it. Disgusting company who genuinely don't care as long as they are making a profit.
- Location
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- Location
- Fife
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
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Appalling!.. I live in a small cottage and cannot get a signal. Have to reboot on average 6 times per day. Only been with them since September, biggest mistake. Cannot leave and change providers as they want to charge me £295 termination fee, even though they are NOT providing the service I am paying for!
Shocking!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
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I have been using BT Infinity for a year and a half. When I had to move houses i called BT to cancel my contract, the person i talked to told me that there would be a £37 cancellation charge on top of my regular monthly bill. After that it all went wrong and BT kept emailing of outstanding bills that kept changing and no one was able to give me an explanation. I am overall very disappointed at the end of the day i had to pay what they asked in order for my account to close as it affected my credit score. I was harassed to pay a bill that made no sense because i had no choice. Would definitely NOT recommend, there are other companies out there that might have problems too but at least half as expensive on the monthly bills.
- Location
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- Location
- Co. Durham
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
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Have had BT Infinity 1 fibre optic broadband for a while now and never had any problems with it, speeds I am getting are comparable with Virgin and wi-fi has been more reliable. Customer service has been good too when I've had need to raise a query.
- Location
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- Location
- Northampton
- Reviewing
- BT
- Date
- 2014-11-24
- Comments
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I recently took out bt infinity and although the speed test connections say I'm getting 35mpd all my devices struggle to open any web pages and streaming is almost impossible. I contacted bt about this and they was next to no use telling me that I'm getting the download speed they say. I'm very disappointed with infinity and will be going back to my standard connection as soon as I can as I found the connection far quicker. I would defiantly not recommend bt infinity to anyone
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2014-11-23
- Comments
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The worst company I've had to deal with: terrible customer service, terrible broadband speed, terrible reliability & terrible hardware (hub 3 router). How this monopoly is allowed to get away with this is amazing. Not only that but they lie. Almost once a year the phone line & broadband goes down usually for at least a week. Its always for the same reason: crumbling wiring & switchgear in the road outside. Their own engineers have told me that the repeated problems are because BT won't spend the money to upgrade the 1970's aluminium cabling etc (not even copper). A few weeks ago it was down for 2 weeks. I received almost no information or updates. When I repeatedly complained that there was no evidence in the area of any work being done to repair it I was told that the fault was a major problem at the exchange & was affecting a large area & was taking longer to sort out. Sure enough a van appeared in the road outside our house on the 14th day & within 3 hours it was fixed. When I asked about the 'major problem at the exchange' the engineer said he nothing about that & he was just sent to fix a problem in the road outside.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2014-11-22
- Comments
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Broadband speed is very slow. Wanted to upgrade to Infinity and ordered and then BT has cancelled my order saying that it is not available in my area. Then, BT called me again and said Infinity is available and I ordered again. Guess what they cancelled again. When I check on their website with my phone number and postcode it says Infinity is available. As I live in a new development area I had to use this terrible service for ages.
- Location
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