3,590 Customer Reviews over 359 pages
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- Location
- Spennymoor
- Reviewing
- BT
- Date
- 2014-11-19
- Comments
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Joined bt about a year ago and I have had a problem with line speeds from day one.As I write this review my line speed is only 0.84Mbps. Dispite regular complaints all I get is someone from a call centre halfway round the world telling me there is no problem with my line. I have even sent them screen shots of the results from BT wholesale speed test, to no avail. The one star rating I have given is way higher than BT deserves and once my contract is finished I will have the line removed and switch to mobile, may only give 3-4Mpbs but it is consistant 24/7. Anyone who moves to BT is insane (self included)
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-11-19
- Comments
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The worst company I've ever dealt with:
- incompetent staff
- unreliable speeds
- unreliable wifi connection (the signal continually drops)
I've raised the issue of the unreliable wifi connection and been told the wfi signal is "not guaranteed".
I've been with BT for as long as I can remember but all I can say is the company is now in free fall. Would not recommend.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2014-11-18
- Location
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- Location
- Leyland
- Reviewing
- BT
- Date
- 2014-11-18
- Comments
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Having been a BT customer since 2010 I have now got so fed up with their new customer offers that I have contaced them to cancel with the aim of moving to Plusnet and then returning in a year. However because I have a £1.31 discount till June 2015 they want to charge me £130 to leave - thats 10 years of the discount which in itself only lasts a year. So I asked to discuss it with a manager the call centre operative flatly refused to put me in touch with one - basically these are the rules take it or leave it. so I'm stuck with BT till June 2015 what a total Rip off
- Location
-
- Location
- Reviewing
- BT
- Date
- 2014-11-18
- Comments
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Literally the worst company I have ever had to deal with. Their customer service team's only role is to delay you as much as possible until they fix the issue. They don't call you back, they pass you from one member to another so you have to keep repeating yourself. They make you repeat tests you have already done 5 times in the past day. The company can't keep a stable connection for more than 2 days at a time. DO NOT USE.
- Location
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- Location
- Doesn't Matter
- Reviewing
- BT
- Date
- 2014-11-17
- Comments
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BT is the slowest broadband service out there. Anyone reading this please heed this advice (Or you'll regret it). AVOID at ALL costs.
I used to be on TalkTalk a few years ago in my old home and my internet connection was 54Mbps.
With this 54Mbps broadband I was getting seriously good browsing speeds.
Not only was I getting good browsing speeds, but streaming live video content, like sports etc, was effortless.
I was also able to download torrent files at a rate of 2Mb/s.
I judge how good/fast my broadband is by Peer to Peer (P2P) speeds.
Fast forward 3 years and I have moved home and changed ISP.
Switching is the biggest mistake I EVER made.
I am on the Unlimited broadband package; and am getting a 144Mbps connection (Over twice what I was getting on TalkTalk).
Strangley; my internet browsing is super Sloooooow, watching a Youtube video takes about 2-3 minutes to load and keeps freezing, so I have to keep refreshing.
My torrent download speeds are maxed out at 700kbs (Over 3 times slower than with TalkTalk).
- Location
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- Location
- Blackburn
- Reviewing
- BT
- Date
- 2014-11-17
- Comments
-
I thought BT was a premier supplier we what a disappointment. Suffered 4 months of poor service after numerous calls engineers working on i still have a problem. Basically the product is not fit for purpose and you have to pay extra to sort their faulty product. Stay well away from BT
- Location
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- Location
- Nairnshire
- Reviewing
- BT
- Date
- 2014-11-17
- Comments
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Completely screwed up my house move transfer, multiple calls to no avail... I wish I had an alternative!!
- Location
-
- Location
- England
- Reviewing
- BT
- Date
- 2014-11-17
- Comments
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how can bt say they have fibre optic when the cables they laid many moons ago was not fibre optic unlike virgin who have laid fibre optic hence how virgin are able to have fast broadband speed bt only have a little bit of fibre optic running from the big green box somewhere near your house then they fit another tiny bit of fibre optic into your house but the bit in the middle is not fibre optic so it can only be as good with what's there 2 good bits at the end won't make the bit in the middle any better because its not fibre optic because they have never dug up old cable to replace it with fibre optic so there for bt are fooling you all and should be taken to trading standards for false advertisement think about it people don't get ripped off by these fat greedy cats
- Location
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- Location
- manchester
- Reviewing
- BT
- Date
- 2014-11-16
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.