3,590 Customer Reviews over 359 pages
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2014-11-05
- Comments
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Alway buffers I have to keep reseting my Internet I wouldnt recommend thsi to anyone unless u want to be waiting half an hour to watch a 5 minute you tube video
- Location
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- Location
- Newport
- Reviewing
- BT
- Date
- 2014-11-05
- Comments
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BT have been offering a fantastic deal on broadband in our area, so we signed up and had our hub delivered. No luck with installation so called the helpline who escalated the problem. Another two calls later and an engineer was sent to the house. His first comment was "there is no broadband in this area so I don't know why they keep sending me here". Don't you think BT would stop wasting people's time, its not rocket science.
- Location
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- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-11-04
- Comments
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Constantly being harrassed by a 3rd debt recovery company employed by BT after satisfying the first 2 companies that the disputed debt is not valid, basically I cancelled via telephone last November and was billed for several months after. Written two letters directly to BT. No response.
- Location
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- Location
- Reydon Southwold
- Reviewing
- BT
- Date
- 2014-11-02
- Comments
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Broadband speed is awful
- Location
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- Location
- N. E Wales
- Reviewing
- BT
- Date
- 2014-11-02
- Comments
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If it works, then it's fine but have had 15 weeks without service this year (so far). Most of that was due to a phone line that was broken between two posts. At the moment, the broadband comes and goes. When it's gone, BT start by asking what I've changed - or implying fault in my wiring. Miraculously, without my doing anything in the house, broadband comes back on. Failures usually coincide with work at the local phone exchange; where one genius cut the line to our property, because 'He thought it was unused. They need some technical help.
- Location
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- Location
- Exmouth
- Reviewing
- BT
- Date
- 2014-11-01
- Comments
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2 months ago I've moved in, started with a normal DSL pack after a month I saw that it was very slow so I upgraded to BT Infinity 1, the speed tests continue with the same download speed and upload speed,
4 days ago, there was an planned outage in my area to "upgrade" the speed of my connection, so I've called BT since I had no internet since the morning, they said there was a planned outage until the next morning, 2 days passed and still no internet, called BT there is still a planned outage going on.... next day called again, for my surprise the planned outage was over and I had no internet so after 30min they opened a case to escalate to the 2nd line team, witch called in the morning so was fast, the guy called me (today) to check if there was still no internet, which I confirmed, after 5 minutes he calls me back saying that there is a problem and they need to send an engineer, next available date 10 November, so, after 4 days with no internet because of a 'planned outage' I still have to wait more 10 days for an engineer... to come and check my house.. which was good before the planned outages, me as a new customer I'm really disappointed with this type of service, expertise and customer service, as soon as possible I will definitely change to another provider.
- Location
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- Location
- Wilton near Pickering
- Reviewing
- BT
- Date
- 2014-11-01
- Comments
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What BT don't realise is the younger generation growing up with mobile technology. In 20 years tops they will all be out of a job, hopefully, because they will not want landlines. With mobile companies giving 10gb of data, they won't want bt crap or the crap they spurt out at you.
I hope I'm still here so l can laugh at them like they laughed at me when l took my contract out.
1 mile away they have 35mb yet l still paid the same price for 100kb if l was lucky. BT are just con men who should be reimbursing people who can't get what the bt site says. According to bt website today 1st November 2014 l should get between 1 and 3.5mb. Total bollocks. Lying 2 faced shots. STROLL ON THE DEMISE OF BT.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-11-01
- Comments
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I would like to know what idiot decided that the new BTmail should time out in 15 minutes. I am the CIO of one of the largest companies on earth that use BT. We have decided to drop them they will find that out in less than a week.
- Location
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- Location
- Dundee
- Reviewing
- BT
- Date
- 2014-10-30
- Comments
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Keep clear of BT! I was with them years ago and their customer service was so poor I left for Sky. A couple of years ago I decided to give them another go. The speed and reliability was dodgy to say the least, so it wasn't really worth watching anything on TV so I decided to go back to Sky. I tried to cancel everything, but they only did one thing at a time so I have to phone separately to cancel TV, then Landline and Calls, then Broadband, then BT Sport. It was absolutely ridiculous and time consuming. Then after a month they tried billing me again, so I had to phone twice to get it sorted, which I was promised it now was. Then a month later I was billed again, so I phoned again and was promised it was again sorted. Then a month later, after cancelling my Direct Debit, they billed me again and tried to charge me a fee for not paying. Finally after 3 months and NINE phone calls, it appears that they have finally stopped stealing from me and attempting to charge me for a service that I don't have.
I always give companies two chances and if they screw them both up I will never return and try my hardest to make all my friends and family never use them again. BT has now joined British Gas on the "never use again" list!
- Location
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- Location
- bristol
- Reviewing
- BT
- Date
- 2014-10-28
- Comments
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worst customer service I have ever experienced, it takes around 5 attempts just to try and speak to a human being then they don't care or act on what you ask for
- Location
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