3,590 Customer Reviews over 359 pages
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2014-10-14
- Comments
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BT offer a terrible service at a high price. Since starting a subscription with BT we have had to call customer services at least once a month. 8 months on and we are still experiencing problems with an intermittent broadband. Frustrated by calling the customer services, put on hold for over 30 minutes at a time, and constantly 'fobbed off' by an advisor. We are still waiting to receive an answer. We are now tied into a contract for 18months which is disgusting, as BT have not provided a service which they promise. In addition, we have no HD channels or a free BT Sport which was included as part of the package. Avoid this company at all cost.
- Location
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- Location
- Brentwood
- Reviewing
- BT
- Date
- 2014-10-14
- Comments
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Utterly useless service. My line speed went down from about 6.5mb/s to 1.6 mb/s. After a few days of this not improving, I reported the problem and was told that BT only promissed me better than 1 mb/s and so were not even allowed to make a note of my issue. Switching to Talktalk. Oh and usual problems with indian support staff whose english is abysmal.
- Location
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- Location
- South Wales
- Reviewing
- BT
- Date
- 2014-10-14
- Comments
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Changed to this 5 months ago when engineer unpacked vision box their was no controller he fixed me up with one that seems to work but not the same as instruction book first thing book tells you is read before setting up the instructions will not work with this controller contacted Bt many times three controllers later none the same as book Bt send instructions a number of times does not suite remotes that I have instructions not book but Google downloads some with print so small and such but print out impossible to read so still cannot use box to what is its full potential perhaps I should not be surprised at there attitude as it took EIGHT years at previous address to get them to send my bills to me not the local builder STAY AWAY FROM BT anybody will give a better service than this
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2014-10-13
- Comments
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Ordered infinity2. Two weeks after the order they started changing installation dates. Said I wanted to cancel, so they fast tracked my order, and promised an early connection. After booking another day off work, they cancelled that date. Have now left BT before even being connected and will wait for Sky fibre.
- Location
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- Location
- Dorset
- Reviewing
- BT
- Date
- 2014-10-11
- Comments
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So took BT Vision package out including broadband etc 32 days ago. Only had their services up and running for last 6 days, poor performance so far.
Phoned BT to cancel package after trying to speak and deal with customer support that hardly spoke English. Apparently the cooling off period is 14 days after you placed the initial order, took over 3 weeks for my services to be working so how could I say I was not happy with their services? How is this even legal to be out of the cooling off period before the products even work? Now they want £469.69 to cancel total robbery.
Stay well away, shocking.
- Location
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- Location
- Newcastle
- Reviewing
- BT
- Date
- 2014-10-11
- Comments
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Worst broadband I have ever experienced!!And they claim that BT's fibre optic broadband is one of the fastest on the market. Absolute joke. It takes an average of 80-100 sec for a page to load, never mind watching videos online. Stay away please!!!! Appalling service, poor quality, high prices.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2014-10-10
- Comments
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Works fine if it is working. But the company has the worst customer services I have ever experienced. Hold times for technical support over an hour, engineers not turning up, rude staff and a refusal to compensate for unfixed faults. Unacceptable!
- Location
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- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2014-10-10
- Comments
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I upgraded to infinity after being badgered by BT to do so. Originally my iPad wouldn't work, bt told me it was Apple, I phoned them reinstalled everything, but eventually found it was a bt issue, now have been told by bt that my daughter's laptop is not connecting because the device has a problem ( was also given a number to phone where I could pay bt to fix it.) however, the laptop connects to the internet fine at other peoples houses. Also been told that my iPad constantly disconnects due to interference and I have to play around with changing the channels! Infinity is not fit for purpose.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-10-09
- Comments
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Since the new change over from Bt Yahoo to BT is is horrendous. The email if not used has to be restarted in 15 min or it times out. My email successfully switched over to BT from BT yahoo but toiday they lost all of my contacts saying I have none, U have been a customer for 15 years and will find anything at all other than them
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
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I changed to BT broadband & anytime calls worst mistake ever my broadband is that slow it drives you mad l have called BT many times got through to India every time they are rude & can't help you at all, the only time l got through to the UK was when l said l was leaving BT which l can't do as l am in a 18 month contract when l explained my broadband was slow l was told if l wanted it any faster to change to fibre optic my reply was at your price l can't afford it plus l want you to sort out my broadband that l am paying for l then got told where l live the broadband is slow which l no is not true l called BT before l changed and was told l would get a good speed, so now l am stuck with BT until Xmas 2015 and can't do a thing about it. I have sent them emails but they just don't reply. SO BEWARE WORST COMPANY EVER
- Location
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