3,590 Customer Reviews over 359 pages
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- Location
- HALSTEAD
- Reviewing
- BT
- Date
- 2014-09-19
- Comments
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After moving to a new house this year my wife and I decided to give BT a try after leaving sky, However this wasn't quite as easy as first thought? After three failed attempts to have the service installed and I don't know how many phone calls my wife had had enough, Not only have we lost money for her taking time off work but left us without any broadband and phone, To add insult to injury they now want to charge me £170 for the pleasure!! After more lengthy phone calls to Asian call centres (who by the way lie through their teeth) to try and resolve this issue they refuse to transfer me to anyone of seniority and hung up on me on more than one occasion! When I did finally get through to a English call centre to explain we had cancelled the service before the 29 day period they apologised and offer £20 refund and would have packaging sent for the return of their equipment GREAT. No not so great this again was just another lie so.....more phone calls no notes on their system of previous calls and guess what? Yes another bill came through. I am so livid with this company and would advise extreme caution should you chose to use them (note names times and dates you call them because they don't) for a big company the service is abysmal and they have caused massive stress to my pregnant wife and myself, This is to add to the loss of my mother to terminal cancer and my father in law suffering a massive stroke. My account number is-GB13404066 but expect this will be fully ignored as per previous attempts, Oh and before we end this review I have returned to SKY who did everything they said and haven't let me down once. So to sum up thanks a bunch BT.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2014-09-18
- Comments
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Never had any problem with reliability or speed. I understand that some areas have really poor signal due to the lack of fibre optic broadband, however this is being addressed by the Government and Openreach so it is a case of sitting tight and waiting. Customer service was very friendly when there was an issue of switching payment methods. This compared to Sky 2 years ago is a million miles better.
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2014-09-13
- Comments
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THE most dreadful customer service I have ever experienced when moving house recently. They were never able to deliver broadband for us, continued to bill us monthly after we cancelled our order and even threatened that our credit rating would be damaged if we didn't pay up. It wasn't resolved until we threatened legal action against them when finally different departments started communicating. I will never choose BT ever again and this was after 20 years with them. Appalling treatment!!!!
- Location
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- Location
- Acton
- Reviewing
- BT
- Date
- 2014-09-11
- Comments
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I have been trying to get the to fix a fault for 5 months. No follow up, deal with different person every time, no one calls to check whether its fixed (it isn't) no compensation despite being unable to use most broadband based services and take time off work for 4 engineer visits, won't let me out of the contract either. just woeful
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2014-09-10
- Comments
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My ratings
Product quality - distinctly mediocre
Customer service - non-existent
Lying and screwing people over - magnificent
- Location
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- Location
- suffolk
- Reviewing
- BT
- Date
- 2014-09-10
- Comments
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Having changed over to bt a out 6 weeks ago so I could get the motogp racing I can't fault the internet. However, as a bt customer you should get bt WiFi which for the last 4 weeks and daily phone calls normally an 1 hour + long and they still can't resolve the issue that whenever me or wife are out and our mobiles pick up a bt WiFi spot it will not connect, it refuses all passwords or knowledge that we even have a bt account. Basically they as much use as a chocolate tea point and I'm very close to cancelling the package.
- Location
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- Location
- clacton on sea
- Reviewing
- BT
- Date
- 2014-09-10
- Comments
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so far sins being with bt iv not being billed the right amount to what i saided up for cos with in the fist 4 weaks when we singed up to 8.99 deal we got chareged 33 pound then even sins then its being eny where from 61pound to 140 wich for only being with them sins may is a bit over the top not to menshon the carp customer care you get when you call them to try and find out why the bill is so much so pleas read the reviews first be for going with em becose there nothing but a rip of for what you get and dont stick with the contract you ask for and sing up with
- Location
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- Location
- Wallington
- Reviewing
- BT
- Date
- 2014-09-08
- Comments
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Lost phone and broadband infinity for 3 weeks only for BT to finally check the local network box and find our line had been disconnected.
Absolute rubbish.
We had 3 weeks of agony, inconvenience and loss of income as could not use the internet for work at home. No friends or family could contact us.
Go elsewhere.
All calls are handled by India!! one one occasion the customer service lady put the phone down on me.
Leaving BT.
- Location
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- Location
- Woodbridge
- Reviewing
- BT
- Date
- 2014-09-05
- Comments
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BT needs to be either investigated by PANORAMA or DISPATCHES on a monthly basis, I have forwarded all our complaint to watchdog (BBC)... promised a package and start date, which once we moved turned out to be a joke, spent an hour on the phone with a woman who found English hard who promised to ring back and who of course did not, further calls and the date got even later leaving school children who need the internet due to illness at home with no internet and our business at risk DUE NOT USE BT
- Location
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- Location
- Sevenoaks
- Reviewing
- BT
- Date
- 2014-09-04
- Comments
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If you are in the midst of deciding on your provider, DO NOT USE BT. BT for start is so unreliable, one minute the internet could be working and a reasonable speed then within the hour, it is taking ten minutes to load a youtube video; honestly 3G in my house is sometimes faster!! To try and find positives in BT's customer service is like trying to sugarcoat a turd. WHAT CUSTOMER SERVICE?! BT will put you through to some random in India and keep you on hold for UP TO AN HOUR. If, by this time, you are not already annoyed, they will continue to aggravate you by "not being able to send out an engineer for a week" even though you were promised one two days ago, because "your call wasn't logged". Honestly BT is probably the most god awful server, they make their money through the calling charges you rack up when they place you on hold. So to conclude, DO NOT USE BT.
- Location
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