3,590 Customer Reviews over 359 pages
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2023-12-21
- Comments
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THE WORST COMPANY EVER!!!
Don't tie yourself into a contract with them. The call agents are deceitful liars who sneakily lure you in to accept these deals and promotions not properly explaining the increased payments after the discount period then the prices suddenly starts increasing and you are tied into a contract to pay way more than you bargained for. The customer service is terrible. I can't wait to end my current contract with them and never return and I would never recommend them. Their service is a disgrace. The company cons you out of your money and they prey on vulnerable people.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-12-20
- Comments
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Avoid BT at all costs. Very slow broadband, overpriced and terrible customer service. Before joining, BT promised to transfer my service from Talk Talk, which never happened, and I ended up paying for 2 Service Providers and failed to pay back my money.
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2023-12-18
- Comments
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I've been with BT broadband for many years. Im out of contract and trying to get a new deal. There's no customer retention policy/reward as I could get a better deal from their website as a new customer than they could offer me as a current customer - there was a £10 difference—funny way to run a business. So I've cancelled the contract.
- Location
-
- Location
- Lightwater
- Reviewing
- BT
- Date
- 2023-12-16
- Location
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- Location
- Epsom
- Reviewing
- BT
- Date
- 2023-12-12
- Comments
-
Terrible service. I was promised compensation by their staff, and they refuse to give to me in a later date. Terrible signal too.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2023-12-09
- Comments
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BT - shameless people providing worst services than 3rd world counties. Unfortunately, we are victims of BT internet at home. The promised speed of 30mbs is actually 7-11, the promised signal reach of 250 yards is actually 10 yards and they promised us unaffected signal even when we connect 60+ devices, surprise, surprise, the signal starts to lag after 5 devices and it randomly stops working. An utter disregrd to the consumer rights. Failing customers at every single step.
Above all, we cannot cancel because of the contract but they can break every line written in that contract.
Shame shame shame shame
Their license should be revoked and ofcom should take action
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-12-01
- Comments
-
Slowest internet around and if you are old they will take advantage knowing u prob know nothing about it all
- Location
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- Location
- Maidenhead
- Reviewing
- BT
- Date
- 2023-11-29
- Comments
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Dont use BT!!!, going into day 3 and waisted hours. Engineer promised this morning between 8-1pm. Waited and just didnt show, No text and no apology. Most importantly still not fixed and just going from pillar to post.
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2023-11-25
- Comments
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My parents broadband ceased to work. They sent an engineer who said he'd found the problem and fixed it, yet it still didn't work. He said the router was now at fault, they sent a new one, still didn't work.
Four phone calls later, and a day of my life languishing in English history, and they now say that we have WiFi, we certainly don't, and therefore there is nothing more that they can do!!!!!!.
Ridiculous outfit.
- Location
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- Location
- Shipston-on-Stour
- Reviewing
- BT
- Date
- 2023-11-23
- Comments
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Shockingly rubbish rural service with indifferent customer service response (they just want to close any query/complaint instantly).... then they cut me off with no reminder. How do you start off with a monopoly on telecomms, yet end up so inept and hated
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.