BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 3463 customer ratings since 2021-05-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,276 Customer Reviews over 328 pages

  • Reviewer
    Location
    Penzance
    Reviewing
    BT
    Date
    Comments
    Appalling customer service. Been without broadband for over a month now. Mistake after mistake. Avoid at all costs
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    BT is one of the big providers, so service and speed are okay. Customer service has been okay too - when the engineer finally did come out, they actually managed to fix our problem.

    However, prices rise a lot each and every year (and they’re most definitely not currently even trying to support their customers during a cost of living crisis, because they just emailed to say that from April 2022, they’re increasing their prices well above and beyond the Consumer Price Index rise, to perfectly co-incide with the new tax (levy), rise in the gas price cap , and many other cost of living issues). BT only cares about profit and not its customers. Sadly, there aren’t that many providers to chose from. I wish they cared more and didn’t increase their prices by so much at this difficult time for so many.
  • Reviewer
    Location
    Cardiff
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling experience, we've had continual issues with BT for the three years we've been with them, we'll log an issue and they keep closing the ticket without resolving the issue. I work from home full time and have been hotspotting my mobile data for the last week. They've done so little to try and resolve this
  • Reviewer
    Location
    PRESTON
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So this review is about how long I have to wait for an appointment to fix a fault 3 weeks what a joke. I hope the speed is ok or they will be getting binned and back to virgin media
  • Reviewer
    Location
    Cornwall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Beyond abysmal. No service for 4.5 (no broadband, landline or mobile) and what's more no compensation (because it wasn't reported within 2 days of fault occurring. They won't accept that I wasn't able to report fault until the service resumed 4.5 days later. They are rude, intransigent, overpriced and way too smug - they simply don't care about normal residential users.
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had poor reception for years but did nothing , decided to change broadband supplier, then they decide to offer discounted offers new router , had the same outdated router for years ,why is this don’t know why I put up with this for years poor service, the guy at bthad no answers
    All but agree with me .
  • Reviewer
    Location
    Ipswich
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Like another reviewer I left BT about 5 years ago as I found their call centre support abysmal.
    This time I was looking for a supplier who could deliver Fibre to the Home ( this had recently become available but my current supplier did not offer this).
    After shopping around I decided on BT) as they offered my a very attractive deal for 500Mbps with voip (we needed to retain our landline number). I placed my order on a Friday and they replied with a detailed schedule of all work (external works, delivery of router and included VOIP handset, and internal works/commissioning.
    All went to schedule and the service went live 2 1/2 weeks later. The speed of the service is exactly as quoted ie 500 down / 73 up. Even the VOIP service was live before the Openreach engineer had packed his tools away.
    The field staff and the call centre people could not be faulted.
    The My BT app is very good also.
    It seems to me that BT have transformed their business processes.
  • Reviewer
    Location
    Salisbury
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    BT offered to upgrade me from BT Halo 1 to Halo 3 for nil extra cost. Having spoken to their customer services adviser, I realised that theres no benefit from 1 to 3 at all, its just a way of tying me into a contract for another 2 years. When I pointed this out to the BT advisor, she hung up! Also, the adviser tried to sell me an unlimited call plan on the basis that we make 145 minutes + of calls per month. This is a nonsense, we barely use the landline for calls as we have mobiles. Shocking, and not what I'd expect from a supposedly reputable company.
  • Reviewer
    Location
    london
    Reviewing
    BT
    Date
    Comments
    the worst bd band ever do not waste your time. 4 weeks waiting to fix the problen . still waiting.
  • Reviewer
    Location
    North Lincs
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Mostly it seems people only write reviews when they are unhappy with a service.
    We left BT many years ago when they had overseas call centres and the service was shocking.
    Reluctantly went back when Openreach installed FTTP and BT were the only company to offer high speed BB.
    The service has been excellent, we got 3 boosters so good wifi throughout a latge stone house. The speed is as promised around 70mbps and there have been no issues.
    It's not the cheapest BB out there but compared to the 7mbps we got from Sky it's a whole different league.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.