BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 3463 customer ratings since 2021-05-19 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,276 Customer Reviews over 328 pages

  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is a rubbish and bad broadband service from BT.

    I first use their broadband and i waited more than two weeks to get broadband since the date I signed the contract and it delayed everything

    The speed is too low, today I cannot connect again.

    DO not use their broadband and stay away at all cost.
  • Reviewer
    Location
    Torquay
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Total crap . Terrible customer service.
    Despite the adverts saying that you get the same service in all rooms or you get 100 pounds refund.....you don't!
    I live in a 3 bedroom house. 2 rooms you get almost no reception.
    Also it drops out daily. And although b.t. say they will send someone around ...noone turns up and I took a day off work to wait in for nothing. Crap company.. crap service .crap product.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    For the third time I had to call your services. I have a Broadband and TV contract with you. In all the cases I had to wait around 35 minutes. Then someone picks up the phone. I try to talk and the person on the other side pretend not to listen, then disconnects. Then I have to stay on the queue an awful long time again to be served. I am getting tired of this behavior and will think twice when contract renewal time comes knocking. Your costumer services needs loads of improvement.
  • Reviewer
    Location
    Oxford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    BT credited our account for a day outside their service visit


    Thank you BT . Service we experienced was excellent. I suppose this is why we moved away from Virgin. Victor
  • Reviewer
    Location
    Thetfordnorfolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    Dreadful, at last my 24 months is up. Dreadful wireless, promised speeds of 49-53, barely hitting 29. Bt wanting to dig up my path. No fault there sir, rubbish rubbish rubbish. Constantly having to reboot as speeds at 7mbps. Avoid at all costs. Youll start off good, within a month they willhave restrictions in place
  • Reviewer
    Location
    york
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    you wont find much worse than this garbage bad service useless engineer impossible to get assistance the worst i have ever been involved with
  • Reviewer
    Location
    Weymouth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I oder changer phone line from December 2021 to now ( 2-1-2022) keep waiting how good service for bt
  • Reviewer
    Location
    Maesteg
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband service I have ever had it's so poor always dropping out of connection and bt are useless to fix the problem
  • Reviewer
    Location
    Tipton, West Midlands, England
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service vice doesn't listen better off talking to my dog
  • Reviewer
    Location
    Manchesyer
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Had BT for over a year not many issues 50mbps was abit slow so tried going for 100mbps and upgrade contract as contract ended… rang them up to upgrade quoted 34.99 for 100mbps where sky, plus net are offering around £30-32 same speed just asked if they can match the price saves me headche cancellation & new order over £3 …guess what he said to me BT is a mutli billion pound company not market

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.