3,585 Customer Reviews over 359 pages
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- Location
- Essex
- Reviewing
- BT
- Date
- 2023-10-23
- Comments
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Used to be great but the last year has been appalling. Try and do everything but help. Paying through the nose for their service and end up with speed less than 1% advertised. Just don't bother with them.
- Location
-
- Location
- Bushey
- Reviewing
- BT
- Date
- 2023-10-19
- Comments
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Worst telecom company ever. We are moving out of town and have been told that we owe a £500 penalty to close our account despite being up to date on all payments? Outrageous! Virgin does not slam their customers like that. Once your contract ends I recommend that you choose ANY other provider in the UK (i.e., Orange, Telefonica, Vodafone, Deutsche Telekom, Telenor Group and Virgin Group). Or if you are looking subscribe, DON'T! They do not care about you as a customer and only want your money, and they will screw you to get it.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2023-10-18
- Comments
-
Awful, awful, awful.
The network is so unreliable, we had trouble with it and when I phoned to get it sorted they had tried to charge me extra £60 for apparently not paying 2 months. I’ve kept up to date will all my billings and subscriptions for this stuff. I find it absolutely ridiculous.
Don’t go anywhere near this company!!
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-10-17
- Comments
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Total joke I knew after 11/2 days so cancelled was told still need to pay £58 as in house I said put report in to offcom asked for name tried again reconnected AGAIN 36hours stopping at 31% THREE TIMES virgin uploaded at once.
Cancelled AGAIN got to wait 4week to return router.gonna call me in Three week to try to resolve DEFFO dealing with wrong bloke if they take me on.fitst thing you should do OFCOM THEN FINACIAL OMBUDSMAN take names and dates of callslasty small claims court.
SHIESTER COMPANY.NO STARS AWARDED
- Location
-
- Location
- 1 High Street, Edwinstowe
- Reviewing
- BT
- Date
- 2023-10-15
- Comments
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They claim that they have unlimited unbreakable WiFi? Don’t even bother! It’s all just a false advertisement. Not a day passes and I regret using BT. It doesn’t even manage to stay online for 24 hours before breaking. Absolutely horrific. Rate a 0 or lower if I could
- Location
-
- Location
- Neasden
- Reviewing
- BT
- Date
- 2023-10-12
- Comments
-
Worst service ever. Avoid
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-10-08
- Comments
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If there is 0 stars I would not even give that to BT. Worst company ever. Charged me for account which I don't have and is on different address but under my name. Tried to solve issue since May when I found out about it after received Termination of service warning for account/ service that I don't have. Calling them trying to resolve the issue for over 6 months with answer that case is getting sorted and that they aware of the issue and that they know that I don't have account as it was closed next day after it was opened but there is system fault which they try to resolve. Case moved to BT complaints where I have got information not to worry as all will be sorted. Today I call them again and got information that it was moved to Debt collector and they can not do anything! Now after 6 months time on phone , stress, and I don't know what else I am told that they can not do anything as it is down to Debt collector and they don't want to talk with me. I need somebody else for legal advice to sort the case out for something that I never Had!
- Location
-
- Location
- Bradford
- Reviewing
- BT
- Date
- 2023-10-06
- Comments
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The worst mistake I have made switching to bt I think I should be able to cancel my contract don't think I have had a week without problems
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-10-05
- Comments
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Almost £30 per month for a broadband speed never greater than 5Mbps. Toob are quoting £25 per month for 900Mbps. Tell me how it’s not criminal for BT to get away with this. It’s disgusting that in 2023 where the whole world moves on Wifi that my grandchildren can’t stream tv shows or play on the pc. Absolutely stay away from this awful company.
- Location
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- Location
- Edgware
- Reviewing
- BT
- Date
- 2023-10-05
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.