BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 3463 customer ratings since 2021-05-19 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,276 Customer Reviews over 328 pages

  • Reviewer
    Location
    Spalding
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved from EE on 10th December due to moving house and the man from EE said we could get a better deal with their sister company (BT) on an 18 month contract. Ordered and waited for equipment to arrive.

    Went to set up new account and direct debit on to discover BT themselves had cancelled the order straight after we ordered it so no internet was available even though they sent us a new router. By now it was 18th December.

    The package was re ordered but because of Christmas did not go live till 30th December so spent all of Christmas with no internet, or TV as Sky couldn’t move their package without a broadband connection.

    29th December another router arrives, plug it all in, set it all up and happy days it works…..

    But……

    Today (25th January) internet went off. Phone BT for help to be told we don’t have an account, no record of our line and that they can’t understand why we have had internet as we are not one of their customers. Was passed to an ‘early life’ specialist at BT who said that we had been running on a ‘temporary connection’ and this had been terminated as we didn’t have a contract. After sending them copies of all the documentation and the fact I have a BT phone and router that they sent less than a month ago they then said that our contract application had not completed successfully and openreach had not completed the line set up hence been disconnected. If we wished to cancel and start again they would attempt to again supply a service but it would take them 3 weeks to set us up. We were then asked to pay for the 4 weeks we have been supplied on a ‘pay as you go basis’ which they will email an invoice for, even though we paid for the package they messed up and terminated in the first place and they took the direct debit payment.

    Finally managed to speak to a manager who in the end agreed to refunding me based on me not reporting them to the ombudsman which I’ve done anyway.

    Sky broadband now ordered, 49p per month cheaper, faster speed and connection on Tuesday. They even threw in a free Wi-Fi extender and any problems setting up give them a call and they will have one of their engineers on site that day to help.

    Don’t bother with BT!!!!
  • Reviewer
    Location
    NORWICH
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not trust BT__avoid.
    new customer. a week after bt still did not send the router.
    customer service lying everyday that it will arrive next day..it has not
    customer service rude and defensive
    manager did not wanted to talk to customer
  • Reviewer
    Location
    The worst BT broadband company in the UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst BT broadband company in the UK
    I have tried to be a good customer for BT Boadband for over 15 years although I have always had problems with internet speed especially with WiFi, I was stupid to stay with them for a long time. If I call and ask for help, many of them hang up without explanation. I advise everyone better to choose someone else but no BT broadband.
    Really bad company Internet is very slow, If I could rate it O I would.
    Talk complete rubbish, tell you everything you want to hear and deliver nothing, Don't waist your time to customer service, 
  • Reviewer
    Location
    The worst BT broadband company in the UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst BT broadband company in the UK
    I have tried to be a good customer for BT Boadband for over 15 years although I have always had problems with internet speed especially with WiFi, I was stupid to stay with them for a long time. If I call and ask for help, many of them hang up without explanation. I advise everyone better to choose someone else but no BT broadband.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute trash. This company got me to lose income til the point of not being able to pay my bills and rent!
    Do not use this company!
  • Reviewer
    Location
    Canterbury
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE WORSE INTERNET PROVIDER EVER.. The internet access stops everyday at 1pm and the internet speed is 8mb download and 0,50 MB upload although we bought the 50 MB bundle. We call the customer service every time and they always say different reasons and promise to fix ASAP and nothing happens always. This made me lose lots of work I am doing due to the internet access stopping every time and making me change my plans due to the internet speed, and I can't change this company because they want me to pay lots of money for the exit fees.

    I am going to pay the exit fees and leave this company even if it's £1000, because I am fed up with this WORSE SERVICE AND INTERNET EVER..........

    Count to 1000 before you join BT, and after you count, DO NOT join. Go to vodafone much better.
  • Reviewer
    Location
    Great Yarmouth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Could'nt organise a drink in a brewery. I'm at 5 visits in from OpenReach and not going anywhere fast. Useless service and no communication. For a communication company you would hope thgey would communicate but they dont. It's like talking to a brick wall, in fact I would prefer to talk to a brick wall as I would get more sense out of it.
  • Reviewer
    Location
    Dronfield
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    After a very long time on line !!!- spoke with 3 Operators? Yes 3 - Spoke with all of them - the last one appeared to be reading off a screen - and - was constantly being annoyed by some kind of "team Leader". Still have the same problem - caused by BT. Let us see them attempt to Dump this complaint.
  • Reviewer
    Location
    Birmingham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Been with BT since July 2020, and they just tried to slap a £50 charge for equipment that I NEVER ordered let alone received! Phoned up, and was told that it was taken off the account just for services to be taken offline few days later. Sickening.
  • Reviewer
    Location
    Bathgate
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Full fibre cable installed in our bones building as promised on 6 December 2021 but not possible to switch on.
    Issue outside our building.
    6 weeks without Broadband. Very limited information - 3 brief texts - in spite of repeated attempts to contact.
    1 call centre operative very pleasant and professional but unable to help.
    We have closed the charity office as we are unable to operate without broadband. The 514 members of our social inclusion charity depend on us for prevention of isolation and depression and help with interaction with each other.

    Latest date for review by BT has been given ias 11January at which time we have threatened, if we do not have a working service, to cancel our contract with the worst broadband installer ever?
    Let’s see what tomorrow brings.

    BT - Blooming Terrible.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.