3,590 Customer Reviews over 359 pages
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- Location
- Neasden
- Reviewing
- BT
- Date
- 2023-10-12
- Comments
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Worst service ever. Avoid
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-10-08
- Comments
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If there is 0 stars I would not even give that to BT. Worst company ever. Charged me for account which I don't have and is on different address but under my name. Tried to solve issue since May when I found out about it after received Termination of service warning for account/ service that I don't have. Calling them trying to resolve the issue for over 6 months with answer that case is getting sorted and that they aware of the issue and that they know that I don't have account as it was closed next day after it was opened but there is system fault which they try to resolve. Case moved to BT complaints where I have got information not to worry as all will be sorted. Today I call them again and got information that it was moved to Debt collector and they can not do anything! Now after 6 months time on phone , stress, and I don't know what else I am told that they can not do anything as it is down to Debt collector and they don't want to talk with me. I need somebody else for legal advice to sort the case out for something that I never Had!
- Location
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- Location
- Bradford
- Reviewing
- BT
- Date
- 2023-10-06
- Comments
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The worst mistake I have made switching to bt I think I should be able to cancel my contract don't think I have had a week without problems
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-10-05
- Comments
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Almost £30 per month for a broadband speed never greater than 5Mbps. Toob are quoting £25 per month for 900Mbps. Tell me how it’s not criminal for BT to get away with this. It’s disgusting that in 2023 where the whole world moves on Wifi that my grandchildren can’t stream tv shows or play on the pc. Absolutely stay away from this awful company.
- Location
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- Location
- Edgware
- Reviewing
- BT
- Date
- 2023-10-05
- Location
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- Location
- Bexley
- Reviewing
- BT
- Date
- 2023-10-05
- Comments
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More than 2 weeks ago BT “accidentally ” disconnected my broadband (including a Bereavement pHone Helpline). Although mistakes can be made what followed has been unbelievable. When attempting to get the service back I found that BT have tried to make it impossible for a customer in need to speak to them. The only way to speak to a human is to go through as a customer who wants to upgrade and then ask not the advisor to put you through to connections. However, the 9 people I have spoken to at Connections are either completely incompetent or fundamentally dishonest. Each advisor I have spoken to sounds credible and has assured me that they can sort the problem out and dependent upon the advisor the service will be restored “later today, tomorrow, in three days, or 5 days”. It’s now been over 2 weeks since they made their mistake. I am still without a connection, Each time I manage to speak to somebody I am told the failure to reconnect is the fault of BT Open Reach, BT Wholesale, the advisor I previously spoke to or Sky! To top it all they have explained to me that managers will not speak to customers as they can’t tell them anything different to the advisor taking the call. When I insisted yesterday that the advisor connect me to a manager she told me that “Aaron” has only just come back from leave and has hundreds of things to do so is too busy, I did not accept that so she spoke to him again to ask him to take my call, only to be told that he will try to call me within 3 to 5 days.
- Location
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- Location
- London E14
- Reviewing
- BT
- Date
- 2023-10-02
- Comments
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Absolutely disgusting after many calls and checks pressing buttons and doing the work for them on all the checks. Engineer came said it’s an outside issue. Nothings fixed all the same. So many more calls and checks. We have received
No call backs
No Wi-Fi
No TV
No phone
After 20 years of being with them
Let’s understand you want to charge us for a service that we don’t have
- Location
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- Location
- E14
- Reviewing
- BT
- Date
- 2023-10-01
- Comments
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No service since Thursday last week on Wi-Fi or Tv
Told it’s an iutsude wires and would be fixed Friday. Still nothing and no contact from them at all. What am I paying for?
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2023-09-30
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2023-09-29
- Comments
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I have ordered BT broad band over 3 weeks ago. I was given 10 days installation time. No installation, no update whatsoever for 3 weeks. I called and I was told we will have an update on 27, 28 or 29 September. Sent email to CEO of BT which was responded by someone working for him. She had all the excuses and worst CRM skill and rude attitude, she said "you want me to cancel your order" Just 10 minutes ago I received a phone call from BT telling me that first part of installation will take place on 5 October. BT needs to pay attention to customer misery if they have any sense of it.
- Location
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