3,585 Customer Reviews over 90 pages
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- Location
- Godalming
- Reviewing
- BT
- Date
- 2017-09-19
- Comments
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The worst customer service I have ever received! The audacity of calling my firm and then hanging up on me in the space of 3 seconds when I trying to assist!
Words do not describe fully my anger to BT Connect's employees! I will never take a call from them again. Suitability of their employees recruited seriously need to be reviewed. That or BT are the best show case of poor customer service culture.
- Location
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- Location
- Portadown
- Reviewing
- BT
- Date
- 2017-02-24
- Comments
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PLEASE AVOID BT!!!
I recently moved house and planned on moving my broadband package too, BT cancelled and lost my order on several occasions. They kept putting installation dates back. I feel completely messed about. Their customer service team is woeful, no harm to their Asian team but they haven't a clue and can't understand English, it took 30mins on one occasion just to confirm who I was!! Seriously avoid BT, they have no respect for customers.
- Location
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- Location
- Banbury
- Reviewing
- BT
- Date
- 2016-09-27
- Comments
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Awful awful ,only joined because of sky 12 month deal,oh dear , I live 300 yards from exchange, broadband will drop out at any time 3am,5.30 am 10.00pm,I cannot tell enough people how poor they are, truly deceitful company, anyone reading this, don't go to BT, awful service,awful customer care, laboured call times, truly awful
- Location
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- Location
- London W2
- Reviewing
- BT
- Date
- 2016-12-14
- Comments
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Be AWARE !! After placing an order and have to wait for over 8 weeks before I got my parcel " because apparently got lost in the post.." Same problem happen to my neighbour.. Once we received it I had to wait over 2 weeks because of a problem on "the area", each time the engineer visited the flat I were told that the services would work soon.. nothing happen, next day called again and were told that a senior engineer would have to come to check the issue again, this happen 5 times, customer services have not a clue and miscommunication between wether the callcentre is located and the UK are none !!
Stay Away !!
- Location
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- Location
- newmarket
- Reviewing
- BT
- Date
- 2016-04-30
- Comments
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Speed to low , lost conection every day , not happy , they dont do anything.Hard to talk long waiting time , when talk nothing happens .
- Location
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- Location
- Horsham
- Reviewing
- BT
- Date
- 2014-04-25
- Comments
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I'm currently with BT and have nothing but problems with them, I'm on a upto 16mb unlimited anytime calls package even tho my line is only rated upto 8mb and for the last 3 months im only receiving 1mb at peak times so I complained to them that in itself was a horrible experience, I was told im on a congested exchange and they would see if anything can be done, nothing has been done and since Wednesday morning this week I've had no broadband at all from them, so I spoke with a BT mod and he said he cant do anything until 9th may when a new update will take place, so I said I want to cancel my account then and he flatly refused to agree to it so im kind of stuck now and find it unbelievable that this can happen with-in the British law system.
I understand that every area and exchange will differ in its output, but BT have spread themselves very thin and as a result there is a massive number of congested exchanges, so at peak times 6pm - 11pm and all weekends you will be in the slow lane.
They are not easy to contact and once you do get through to someone you can understand they are bordering on being rude and sarcastic.
If you try and be herd via their forums then forget it as they have that base covered also,
They move your post around in their forums to suit themselves and to hide your complaints with-in a web of old post.
They also use India call centres that will send you mad if you ever do have to phone them.
The worse thing I ever did was to let this cowboy company be my isp. all they provided me with was a headache and frustration.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2017-03-05
- Comments
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No Problems with the broadband.
Changed the terms 3 months in to contract upping the price.(annoying but they can do that) I invoked cancellation they cancelled it for the wrong date. apparently to cancel the cancellation it takes 24 hours. Sounds dumb and i have to call back to re -cancel. Sounds really dumb from a big firm like Bt.
- Location
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- Location
- greenwich
- Reviewing
- BT
- Date
- 2018-06-28
- Comments
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AWFUL I have to call constantly because my internet stops working throughout the day. I have placed 2 complaints and have called about 4 -5 times this month. I was told that the issue is probably the hub and that I need to order a new contract to receive the hub, I already pay £70 a month for internet that does not work, I will not be tied into a new contract when im very unhappy with the service I currently have. I am expected to pay full price for a service I am not receiving. Not to mention the manager was supposed to call me 4 days ago and never did. The customer service is appalling, stay as far away as possible, this company over charges for products that do not work. STAY AWAYYYY
- Location
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- Location
- Thornton cleveleys
- Reviewing
- BT
- Date
- 2017-03-22
- Comments
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PLEASE DONT Ever use bt or move to bt their fiber broadband is the worst ever broadband I had in my life speed is awful and it doesn't connect called customer support they sent me an engineer charged me £250 problem is still the same use any providers but not BT Thanks
- Location
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- Location
- West Hampstead
- Reviewing
- BT
- Date
- 2015-12-09
- Location
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- Location
- Herts
- Reviewing
- BT
- Date
- 2018-04-17
- Comments
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I tried for the last 2 days to place a fibre broadband talking to the sales team over the phone as well as doing it online. On all my attempts I was told either that it isn't available in my area or BT has a system issue with checking. Today I see that they have put the prices up. When again I did online chat as well as talking on the phone after going being passed to 4 BT customer team members eventually I went to BT assist team and then told that I could have the fibre but need to pay the increased new price.Eventhough I have evidence to support (chat emails) that it was their system and online form issue stopped me from having it at lower price, the BT team wasn't interested listen and was more or less telling that it was my fault. My experience with BT on this occasion was terrible I won't recommend them for anyone.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-01-10
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2015-08-12
- Comments
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Thieves! Started to charge me for a service I never asked for. I complained they said they would refund and passed me on to someone else. Then was told it couldn't be refunded. Will be pursuing this further. Fortunately my contract is almost up so will be leaving. Also is very difficult to get through, probably due to all the other people complaining about being ripped off.
- Location
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- Location
- Stroud
- Reviewing
- BT
- Date
- 2016-03-05
- Comments
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BT is literally the worst broadband company in the world, I would even give it 1 star for all categories. We've been having gigantic problems with our broadband for the past 2 months. We've tried to contact BT multiple times for help and solutions, but all we get is some person telling us they are going to "monitor" our connection for a few weeks. I don't want that, I want a reliable internet service that can give me more than 0.25mbps 90% of the time. I do not recommend BT to anyone who is buying broadband. Worst. Company. Ever.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2016-02-28
- Comments
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Tried to place an order over 6 times over a period of 4 months. Kept waiting for things to activate. Each time, after waiting 1-2 weeks after the activation date, I would ring them asking them why it was not activated. I was told it was a 'technical issue' and they kept blaming my current provider of having 'tags on the line'. Why did they not bother to follow up with me after problems had arisen?
Eventually, got sick of it and I moved over to Sky who managed to change my telephone and broadband over in one smooth transaction.
BT are an absolute joke.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2018-07-29
- Comments
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Terrible and horrible. Never again. Do not use BT internet
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-05-11
- Comments
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Worst company to deal with ever. DO NOT TOUCH THEM!!! EE are much cheaper and more reliable and better customer service. BT has the WORST customer and saw online that they won the ''worst'' award of the year! Keep away!!!!
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-09-30
- Location
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- Location
- Chigwell
- Reviewing
- BT
- Date
- 2018-10-13
- Comments
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I am very unhappy with BT. I have had many problems since joining the latest today is my new expensive iPhone charge is not working after a few weeks of having the phone and Bt said even under warranty they will not replace it very disappointed
- Location
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- Location
- Brighton
- Reviewing
- BT
- Date
- 2020-03-12
- Comments
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Paying for fast speed get just 12.5mb its appalling,and you cannot speak to a person to get resolved.
- Location
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- Location
- Bedfordshire
- Reviewing
- BT
- Date
- 2015-06-08
- Comments
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Terrible service - do not recommend. If you are also having or have had issues contact Watchdog. The more people that do, the more likely we can get their appalling service brought into the limelight. Day 7 and still no broadband and still no date for reconnection. Once again i am left with extra fuel costs and childcare costs by needing to work from the office. No call from BT, had to chase them - 2 emails not responded to and a phonecall. Managed eventually to speak to the 'bored' sounding executive customer support person, and told they will call me tomorrow when they have more information.
Update 5th June - day 4 with no business broadband - called back from customer services, the same issue persists, the engineers have not closed their part so the new order cannot be raised. But I'm assured it has now been escalated to the responsible team...only took 4 days to decide to do this! And 'hopefully' it will be closed today, so that the new order can go through on Monday and 'hopefully' some time next week I will receive the internet service (although they cannot promise) that mine and my partners business desperately need back again. Needless to say after this weeks saga I am not holding my breath. Please anyone about to write a poor review - share also with WATCHDOG. In the hope that getting BT to review their full processes rather than trying to fix individual issues will provide future customers with a better service.
Update 4th June - can it get any worse? Seems it can! After cancelling my broadband in error, and still on day 3 having made no progress to reorder. It (remember I'm supposedly on an enhanced business service), has just become worse when I came in from work to a bill for over £500 they are going to debit from my account in a few days. It appears this is payment for my unused contract liability seeing as my account has been cancelled WHICH I DID NOT REQUEST! So now I'm expected to pay hundreds for their error and I STILL HAVE NO BROADBAND and currently no hope! PS, BT man I spoke to about invoice said he'd seen a lot of these 'changovers' going wrong, and account closures that shouldn't happen!
June 2nd - My company provided my work line and internet through BT, and following a company change asked employees to arrange their own providers and we would be subsequently subsidised. Let's keep this simple I thought, let's remain with BT, and just ask for everything to be switched to my name. WRONG choice! I was passed from department to department none of which seemed to know how I could switch to my name - passed from business to residential (times that by 3 or 4). Eventually I ffound someone who seemed to know, convinced me a business account would be better and she would arrange it all, including an upgrade to infinity. Long story short, upgrade hasn't happened, broadband has been cut off despite a call to them after I received a letter warning it would be cut off, and their subsequent reassurance this wouldn't happen, and now evidentally I need to wait 2 to 5 days to be reconnected. I am livid right now, and I'm unable to work. Assoon as I'm back online will be looking at how I can cancel my BT contract due to the POOR service. The only positive is my phone still works, although they managed to get a bill out to me, including 28 pound to move the account to my name and 4 pound payment charge whatever that is, sounds like they are charging me to bill me!! Really in 2015, can companies still remain this bad, with one department not knowing what the next is doing? And all this on a supposedly enhanced business service, I pity anyone on residential! Anyone considering BT, please rethink.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2023-11-02
- Location
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- Location
- Coleraine
- Reviewing
- BT
- Date
- 2022-12-06
- Comments
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Had the most amazing phone call the guy on the phone was professional and helpful, great customer service.
- Location
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- Location
- Warrington
- Reviewing
- BT
- Date
- 2021-05-19
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2015-05-09
- Comments
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We have had BT Internet for at least a year now and all we get is slow internet and expensive bills for not only the internet but they are charging us for the telly which we have never had and we have explained we don't want to pay for something we don't have but they don't listen and put the phone down on us all the time. They will rob you off your money. The Internet isn't even that good it cuts out 24/7. I would never ever reccomend BT unless you want to pay out lots of money every month for things you shouldn't have to! Rude staff aswell!
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-01-08
- Comments
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Anyone thinking of taking any product with bt DONT after being told everything would be installed last month it is still not.
3 wasted days off work with the most recent them not even bothering to tell me no one is coming even though they knew there was a problem so weren't sending anyone !
- Location
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- Location
- Worcestershire
- Reviewing
- BT
- Date
- 2017-12-13
- Comments
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God only help you if you ever have a problem with your internet service. When it's all running smooth I can't really complain, pretty standard internet. The problem with this abysmal company is the customer support.
What an absolutely agonising ordeal you have to go through with a bunch of un-trained monkeys. Yes, absolute monkeys reading out of a book.
About half a year ago I had exactly the same problem - my internet dropping off and spiking up and down aswell as my router restarting itself. Last time I had to go through the cycle of Indians (people i sincerely CANNOT understand) and wait three weeks for an engineer.
This time however I was greeted by a decent sounding guy called Liam, who clearly lived in the UK. These people DO NOT want to help you at all! They are working for probably next-to minimum wage pressing buttons trying to fob people off. Absolutely ATROCIOUS service. It took 5-10 minutes of tests and stuff just for this man to tell me everything looked okay, but when I argued with him and asked ''Surely you can see my connection dropping on your screen'' his reply was just ''Yes, I can''.
Soon after this, I was then told I could get an engineer out to my house! (yay!)... Shortly followed by ''but if the fault doesn't lie within BT's end, you'll be charged £130''.
I really have nothing else to say about this absolutely disgusting company. DO NOT Entertain getting internet from these apes.
- Location
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- Location
- Hearne
- Reviewing
- BT
- Date
- 2015-10-10
- Comments
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Please don't waste your time with BT. It has been 2 1/2 months since we ordered broadband. I have had to chase them at every point. You repeat your story over and over, and no one has the authority to do anything, but pass you on to the next department. They are full of empty promises. CHECK YOUR BILLS! They most likely have billed you for everything that they so kindly said they would minus off.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2017-04-19
- Comments
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A lot of bad reviews on here! BT are amazing I am in the best speeds I have ever had
- Location
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- Location
- Shocklach
- Reviewing
- BT
- Date
- 2019-11-13
- Comments
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We went with bt as the previous tenant was with bt and we thought it would be a straight forward swap to our name. This was not the case ! We had an order for the phone line and internet to be changed into our name (which apparently you need an engineer to come out 2 weeks later to do) when this was done, we recieved a new number ..we requested from day one to keep the previous number as we were running a business and that was the number our customers where familiar with. We were informed that as soon as the order was completed we can ring up to confirm the number change, So we did. We were then informed that the number would be changed within 24 hours .... 24 hours later the number was still not changed. After ringing back the following day we were then informed that there was another order on the account that had to be completed before the number could be changed. As we had not placed an order they cancelled the order and told us it would be another 24 hours before the order would be cancelled and then to ring back for the number to be changed. So as you can guess we rang back 24 hours later to change the number to then be told someone didnt cancel the order so they would cancel it and it would take another 24 hours ( why it takes 24 hours to press the cancel order button I do not know! ) since receiving our bt order on 5th November we are still waiting to have the number changed back to the original number! After being on the phone many days and many hours I was finally passed to a supervisor who informed me that IF I WAS TO PAY FOR THE BUSINESS ACCOUNT I WOULD RECEIVE A BETTER SERVICE! Which we were told at the beginning it will be easier to stay as a personal customer for now as that is what the previous tenant was and that it would be easy enough to change at a later date! After speaking to this supervisor I was informed that he would cancel the order and he would call me back to re arrange the phone number change between 11:00-13:00, did I recieve a phone call ? NO I DID NOT! I rand up at 13:02 to find out why I hadn't recieved my phone call and the lady on the phone said she had passed the message on for me to get my phone call. The NEXT day I recieved a call which was not from a supervisor and was informed there is nothing they could do as I'm not named on the account even though they have been speaking to me everyday since getting Bt and everyday they recieved permission to talk to me and permission to change the number! All we want to do is have the original number back on the landline which has took 8 DAYS so far and still counting ...
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2021-12-22
- Comments
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Pros are being a big company, you can always speak to customser service, they will try to help and will send engineer. Broadband quality is generally OK and reliable. Cons are they are expensive and Also they are hopeless at house moves. something always goes wrong.
- Location
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- Location
- Shropshire
- Reviewing
- BT
- Date
- 2015-12-02
- Comments
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Such a poor service. Did not revive any services that were booked in regards to moving our phone and Internet to our new property. All conversations were denied that an engineer was ever booked when I approached BT via phone call. So moved to another provider due to BT's in competence. Then two months later I've received a bill for a service that I've not even used. There is not even any person living in our new house so there's no possible way a bill could have been built up.
Absolutely appalled and BT will not be recieveing a penny from me. Don't fall in to their trap!! You will get stung!!
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2016-10-28
- Comments
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BT are the absolute worst provider I've ever had to deal with. They frequently lie/ignore customers, don't care one bit about their customers and seem to go out of their way to make things more complicated than it actually is. The broadband service we receive is completely unreliable, when we've complained we've just had inadequate responses and our latest interaction with them has been q complete joke. We are moving house and all we want to do is move our account across (because we still have time on the contract so until that point we can't switch to another provider) but trying to get BT to do this has been an absolute farce. When we finally got a date just to have the line connected (and booked time off work to do this) they then changed the date to a later date. This means we have to rearrange with work and also means we'll be without internet for a month which we're still paying for! We will not be renewing our contract with BT and I'd advise anyone considering BT to think again.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2017-01-21
- Comments
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So called superfast unlimited broadband is expensive, slow and recently keeps cutting out. Talking to BT online is a nightmare because they never check previous records and you have to start again each time, also very slow.Hoping to change provider soon.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2017-09-05
- Comments
-
I really pleased with bt there so helpful friendly and polite. Ive had so many issues with sky and i can honestly say i dont regret switching. Bt helped me so much with my small problem and helping me choose pakages
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2017-01-22
- Comments
-
This is the worst internet provider I have ever had, and I come from what the UK would consider a 3rd world country.
The reliability is horrific as internet goes down every 2 hours for no apparent reason. Sometimes it goes down for up 6 times in a row which makes it impossible to do anything really.
Took 2 weeks to replace a router (which I suspected as the being the problem at first).
Speed is mediocre as well.
I do not recommend this internet provider to anyone unless you enjoy getting angry often.
- Location
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- Location
- Rural Wales
- Reviewing
- BT
- Date
- 2016-07-15
- Comments
-
Aghhhhhhh! Guess we'll be the 5% of population that gets left behind in this superfast roll out. We can't even complete an online shop. As for trying to watch catch up TV, iplayer or anything else on our 'smart' TV forget it. Not been able to connect to the Internet for more than a couple of minutes for a week now! They are 'looking into it'. Not recommended
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2015-06-26
- Comments
-
Shocking service from start to finish. From getting my account set up and then corrected 5 times due to incompetent staff, being billed incorrectly numerous times and then to find that the actual amazing new Broadband BT advertise as their best ever is woeful at best. Constantly losing connection and working from home it is really annoying I can assure you! Avoid! Use pen and paper, it is more reliable and probably faster!
- Location
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2018-07-19
- Comments
-
Don’t use BT!!!!!!
Ordered online a deal, in a week time checked my account and got message that my order has been cancelled. Contact BT and I’ve been told that reason is not visible and been suggested to reordered. Went online and Booooom reason for cancellation appears on my screen same offer £6 higher!!!!!!!!! Called them again explained, but nothig offer is diferent Sorry
- Location
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- Location
- CORNWALL
- Reviewing
- BT
- Date
- 2018-06-02
- Comments
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Don't bother.
Absolute crap, poor service, slow speed, customer indiference, you are just a number and worthless.
Multi national companies look after high number customers within a small area, like all the big companies, so forget it, if you are not living in London then you are nothing.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.