444 Customer Reviews over 12 pages
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- Location
- Leatherhead
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
- Location
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- Location
- castle douglas
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
my broadband speed is very slow,I have been supplied with a new router but it made no difference.
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
- Location
-
- Location
- North Shields
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
- Location
-
- Location
- Dollar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
- Location
-
- Location
- Ashford Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
- Location
-
- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
- Location
-
- Location
- Clacton-On-Sea
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
- Location
-
- Location
- Rochford
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Very nice people to talk to and very helpful
- Location
-
- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Broadband could be better
- Location
-
- Location
- Derby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
- Location
-
- Location
- Haslemere, Surrey
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
-
- Location
- Oakham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good.
- Location
-
- Location
- Poole, Dorset
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
trouble free and good value
- Location
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- Location
- Wigton Cumbria
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Broadband has been unbelievably slow keep on having to reset box to even get slightest signal
- Location
-
- Location
- DA1 5UG
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Horrible. They collect your money and deliver you the worst service ever. Stay away.
- Location
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- Location
- Central Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have had no problems with this supplier and it is much cheaper than my previous one.
- Location
-
- Location
- Maidstone
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras
- Location
-
- Location
- Morpeth
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers
- Location
-
- Location
- dumfries
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
very pleased with the service. prices are good
- Location
-
- Location
- Teddington
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
- Location
-
- Location
- Berryfield
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
- Location
-
- Location
- LONDON
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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i have no complaint only satisfaction they deliver better than BT and SKY
- Location
-
- Location
- MK
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them.
- Location
-
- Location
- Andover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money
- Location
-
- Location
- Ballater
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
- Location
-
- Location
- Thirsk, North Yorkshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
- Location
-
- Location
- Sutton Bridge, Lincolnshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
- Location
-
- Location
- Teeside
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good service 72 mbps broadband and very competitively priced.
- Location
-
- Location
- North East England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
- Location
-
- Location
- Stockbury Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas.
- Location
-
- Location
- Oldham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Itemised billing! Clear pricing and good service.
- Location
-
- Location
- Brundall norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Generally quite good
- Location
-
- Location
- ROMNEY MARSH
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I can only say their customer service is excellent and not to be outdone by any bigger company. Fixed my line in minutes.
- Location
-
- Location
- Warrington, Cheshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good supplier but speed poor even after an alleged improved fix
- Location
-
- Location
- South West England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
- Location
-
- Location
- West Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
- Location
-
- Location
- Dover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good reliable service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.