64 Customer Reviews over 2 pages
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- Location
- Poole
- Reviewing
- Fleur Telecom
- Date
- 2018-01-18
- Comments
-
Terrible company. Was transferred to them after they bought TenTel. Rude aggressive staff who have no interest in solving problems they've created. We had no internet for days and when we asked for the details on how to complain they refused to give them!
- Location
-
- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-12
- Comments
-
Changed from adsl to fibre broadband via cabinet.
On adsl i had 6 devices all operating wirelessly slow but acceptable.
Due to 3 teenage girls with their continous down & uploading i upgraded to fibre 38 meg.
Now that's when it all went wrong as changeover date came & went with no internet available due to problems with server connectors & then put all the blame on me & left with no broadband.
Got a phone call saying they'll have to send an openreach engineer costing
me £170 to diagnose the problem & didn't even mention if it was an external fault i wouldn't be liable.
No Intelligent Tech Support Available & Couldn't Care A Less.
Another Talk Talk Reject Customer Left With This Lot.
Typical UK Customer Service
- Location
-
- Location
- Powys
- Reviewing
- Fleur Telecom
- Date
- 2017-12-07
- Comments
-
My on going experience suggests keeping away from Fleur Telecom would be a sensible thing to do. Do not let their fine words and promises deceive you.
- Location
-
- Location
- Hampshire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-28
- Comments
-
Dreadful service. Terrible broadband speed(speed checkers time out) skyhigh price, more expensive than bt. Avoid
- Location
-
- Location
- SUSSEX
- Reviewing
- Fleur Telecom
- Date
- 2017-11-18
- Comments
-
Awful speed of broadband - a snail could go faster. Followed up by insensitive handling of a/c closure following death of a/c holder - no flexibility or business sense shown despite receiving money for months without any use. Would never ever use again.
- Location
-
- Location
- Rural Leicestershire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-16
- Comments
-
If you have just been transfered to Fleur, find a new supplier, Left me with no Broadband for a week after taking over from TenTel, and gave me £1.23 discount off my bill, now service keeps cutting out. When it was Tentel I was getting 3.52mbps download and 1.9mbps upload, checked speed with fleur and got 0.7 down and 0.2 up. service is terrible, customer care non existant, tried phoning to sort it out and spent 30 minutes listening to a ring tone... no answer, gave up in the end, Phoned BT and got the same deal over the phone for £24.99pm including line rental on an 18mnth contract. Price guaranteed for 18months. roll on 29th November when I'm back with BT.
- Location
-
- Location
- norfolk
- Reviewing
- Fleur Telecom
- Date
- 2017-10-04
- Comments
-
broadband keeps droping out just dire have moved to a new provider
don't waste your time with this lot
- Location
-
- Location
- Old Warden
- Reviewing
- Fleur Telecom
- Date
- 2017-09-13
- Comments
-
Fleur are excellent with customer service. However, they are working with an impossible situation where BT Openreach have not upgraded or maintained the lines from the nearest exchange, so matter what they do, we are lucky to get 1Mbs download speed. BT Openreach, being a monopoly, are a law unto themselves and do not even keep ISPs informed (who rent broadband space from them) and neither their own technicians. Consequence - hours and days of time lost chasing 'faults' which are known, ongoing and unfixable.
- Location
-
- Location
- West Calder
- Reviewing
- Fleur Telecom
- Date
- 2017-09-05
- Comments
-
Have been with Fleur since account was transferred away from, initially Virgin, then Talk Talk and to be fair the broadband speed was just the same as it had been with both of them. Live in a rural location where speed is never better than 1.0 to 1.5 Mbps but since last week it has dropped dramatically to a useless 0.10 Mbps. Contacted Fleur who said they would run some diagnostics and report back. They did so but said they could not find anything amiss and as my line rental was paid to BT (I only pay for calls and broadband to Fleur) I should contact them. Of course BT said they couldn't help as they are not my ISP although they did run a line check and reported back it was fine so they could do nothing more. I now feel stuck in no-man's land.
- Location
-
- Location
- Wilts
- Reviewing
- Fleur Telecom
- Date
- 2017-09-03
- Comments
-
We too had to move from Talk Talk,Initially was ok as we received same terms (approx 4.6-5.1mb download)
Recently had a line fault and was also told it may cost £170 if the fault was with me. Open Reach fixed line fault within 4 days but we now only have 0.51-1.12 download. When i rang to find out what had happened to the speed was told "it may take up to 10 days to come back up to speed"??? have spoken to customer services since and spoke to a very disinterested girl who stated that the fault was fixed and there was nothing they can do ref speed,this is because i am within what is quoted on the contract despite being way below the original speed.I also asked about terms of contract, as i was thinking of leaving to find a better deal and all the girl said was "if that's what i wanted then that was fine but other providers are much the same as us". Seems they want your money but don't want to do anything to help solve issues.I am now in the process of finding a new provider STAY WELL CLEAR OF THIS COMPANY.
- Location
-
- Location
- Weardale
- Reviewing
- Fleur Telecom
- Date
- 2017-08-28
- Comments
-
I moved to a house with Fleur as the existing provider. There were not a lot of options so I went with them. It was hard work - four or five calls to join as a customer and take over the existing line. However once I got through to the right person (thank you Sarah) it worked from day one, and was faster than my old Sky line. It has been stable and trouble free for the past week.
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2017-08-06
- Comments
-
Like many I was forced to move to Fleur by TalkTalk. Delighted they did, I am paying significantly less for higher speed. Promised as an up to 17 MBs service it proved to be 20MBs !
I did have a problem with the speed dropping to a crawl but they responded very quickly and got Openreach out, although they did warn it may cost £170. It turned out to be a fault with some connectors at the local exchange and the Openreach guy could not have been more helpful and checked all my house connections, replacing a few items and all for free.
The only 4 star response is for reliability as it is sometimes difficult to connect around the time all the offices are opening up but then that would be peak time for a business orientated company.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Fleur Telecom
- Date
- 2017-07-11
- Comments
-
Rang Fleur last week to report ongoing problem with broadband dropping out. They could not have been more unhelpful if they tried. I asked for an engineer to visit to rectify problem and was told the charge would be £170, which is an obscene amount of money. I understand it is to stop them being called out all the time for minor issue, great customer service!. When I threatened to cancel my contract with them they said it was up to me. No apology no trying to get me to stay with them so I'm in the process of leaving this awful company.
- Location
-
- Location
- AlstoneGl208jd
- Reviewing
- Fleur Telecom
- Date
- 2017-06-29
- Comments
-
Very poor
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2017-05-18
- Comments
-
Talk Talk sold us off to Fleur with no option!!!
Fleur are very new(as they admit) so they have problems but in our case they(in particular Mr.Simon Machin)could not have done more to help.We had a very difficult fibre optic installation-one of the first Fleur were involved in.The main problem was Talk Talk not letting us or Fleur know fibre optic was available.We were very lucky with Fleur and the Open Reach engineers we had.Any problems on difficult installation was BT not talking to Fleur or to Open Reach so they often arrived unannounced!
We have no problems since.But we had loads of problems with Talk Talk
- Location
-
- Location
- North Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2017-03-15
- Comments
-
Since the handover to Fleur I am delighted. Excellent service. Speeds now nearing 40mg (lucky if I got 2mg before)
Sorry others experienced problems. I am delighted
- Location
-
- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2016-11-28
- Comments
-
After contacting fleur telecom about on an on going problem the man I spoke to was reluctant to help. Then putting me on hold, again and again when the manager(I'm sure it was the same guy) finally came to the phone. He, like the rest of company was a useless unhelpful twister, more focused on reading the script back to me and getting every last penny out of my pocket than actually listening to a customer. I will be contacting ofcom immediately and I would advise anyone else, like me, who was involuntarily changed to fleur to follow suit.
- Location
-
- Location
- whitby
- Reviewing
- Fleur Telecom
- Date
- 2016-10-31
- Comments
-
After switching over to a contract I am still waiting for a router everytime I ring them it is due on special delivery every time a new lie.
I did eventually mange to get on the net with my old router but it is very intermitant and is always cutting out. My telephone service was off Sunday Morning also. I am not impressed they have a good helpless line where they tell you lies contantly I told one of the staff I would complain to Offcom she just laughed at me. I think they are all the same rotton to the core but they never forget to collect the monthly money.
- Location
-
- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2016-10-07
- Comments
-
Had a fault with the telephone line, rang fleur telecom at 10am on a friday, open reach contacted me at 1pm, telephone line temporary repaired by 3pm. How's that for service! It was good to speak to someone at a call centre in Preston rather than a call centre abroad!
- Location
-
- Location
- Sussex
- Reviewing
- Fleur Telecom
- Date
- 2016-09-21
- Comments
-
My landline developed a fault in August, and I was without it for almost 10 days!! Having spent hours on my mobile trying to get them to sort out the problem , they gave the impression that they were not really interested in sorting things out.
Two of their operatives carried out line tests and said there was not fault, whilst a third one said that there was a fault. It took them another five days to contact BT Openreach so that an appointment could be made.
I would not recommend then to anybody - I had far better service when the company was called Talk Talk!!!!!
- Location
-
- Location
- SOMERSET
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Location
-
- Location
- Somerset
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Comments
-
With download speed of 0.04 and upload speed of 0.00 and after several complaints being made and fleur doing nothing about it, I have now changed provider. Tip of the day, do not go with fleur telecom.
- Location
-
- Location
- Abingdon, Oxfordshire
- Reviewing
- Fleur Telecom
- Date
- 2016-02-17
- Comments
-
Since I was moved to Fleur the afternoons are impossible. My internet radio becomes unavailable and sometimes I am unable to receive emails.
- Location
-
- Location
- Blue Anchor
- Reviewing
- Fleur Telecom
- Date
- 2016-01-01
- Comments
-
Was Talk Talk but were moved to Fleur Telecom. Service is no better.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.