120 Customer Reviews over 3 pages
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- Location
- west sussex
- Reviewing
- italk
- Date
- 2022-07-14
- Location
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- Location
- Liverpool
- Reviewing
- italk
- Date
- 2022-06-22
- Location
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- Location
- Peterborough
- Reviewing
- italk
- Date
- 2022-05-27
- Comments
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This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk
- Location
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- Location
- Barnsley
- Reviewing
- italk
- Date
- 2022-05-26
- Comments
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Perfect to be honest, never had an issue with our connection, we had multiple devices online at once and never had an issue, even down to cancelling everything was fair and simple
- Location
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- Location
- Teesside
- Reviewing
- italk
- Date
- 2022-05-04
- Comments
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Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
- Location
-
- Location
- Reviewing
- italk
- Date
- 2022-05-02
- Location
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- Location
- North of Scotland
- Reviewing
- italk
- Date
- 2022-04-23
- Comments
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Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
- Location
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- Location
- Oswestry
- Reviewing
- italk
- Date
- 2022-04-14
- Comments
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Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
- Location
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- Location
- None of your business
- Reviewing
- italk
- Date
- 2022-03-31
- Comments
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If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.
Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
- Location
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- Location
- Scarborough
- Reviewing
- italk
- Date
- 2022-03-25
- Comments
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We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
- Location
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- Location
- Crewe
- Reviewing
- italk
- Date
- 2022-02-25
- Comments
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Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
- Location
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- Location
- Manchester
- Reviewing
- italk
- Date
- 2022-02-25
- Location
-
- Location
- MITCHAM
- Reviewing
- italk
- Date
- 2022-02-24
- Comments
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Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
- Location
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- Location
- Streatham
- Reviewing
- italk
- Date
- 2022-02-17
- Location
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- Location
- mitcham
- Reviewing
- italk
- Date
- 2022-02-09
- Comments
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Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
- Location
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- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-01-28
- Comments
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Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
Reported to trading standards and the fraud team through my bank.
Steer well clear of this awful company.
- Location
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- Location
- Stoke on Trent
- Reviewing
- italk
- Date
- 2022-01-24
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-14
- Comments
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Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-13
- Comments
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Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
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- Location
- Bessbrook
- Reviewing
- italk
- Date
- 2021-12-15
- Comments
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*Scam COMPANY***
If I could give minus 10stars I would!!
I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
- Location
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- Location
- CAMLOUGH
- Reviewing
- italk
- Date
- 2021-12-13
- Comments
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***SCAM COMPANY***
They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
- Location
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- Location
- Trimsaran
- Reviewing
- italk
- Date
- 2021-12-09
- Location
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- Location
- Dunfermline
- Reviewing
- italk
- Date
- 2021-11-22
- Location
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- Location
- Aldershot
- Reviewing
- italk
- Date
- 2021-10-28
- Location
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- Location
- Colchester
- Reviewing
- italk
- Date
- 2021-10-21
- Comments
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soooooo impressed!!!! Will recommend to friends i cant big you up enough!
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2021-10-01
- Comments
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Worst wifi connection ever. Constantly disconnects and is completely useless if more than one device is connected to the internet. Would have better wifi on a stagecoach bus
- Location
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- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-09-28
- Comments
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The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
- Location
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- Location
- Croydon
- Reviewing
- italk
- Date
- 2021-09-24
- Location
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- Location
- Bury St Edmunds
- Reviewing
- italk
- Date
- 2021-09-24
- Comments
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This company is an absolute joke they're trying to take money out of my account without my authorisation they have messaged me every day phoned me every day keep away from them I have also contacted trading standards
- Location
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- Location
- Rugby
- Reviewing
- italk
- Date
- 2021-09-20
- Location
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- Location
- York
- Reviewing
- italk
- Date
- 2021-09-08
- Comments
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This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
- Location
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- Location
- HEREFORD
- Reviewing
- italk
- Date
- 2021-09-04
- Comments
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Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
- Location
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- Location
- Ws2
- Reviewing
- italk
- Date
- 2021-09-01
- Comments
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I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
- Location
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- Location
- London
- Reviewing
- italk
- Date
- 2021-08-10
- Comments
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They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.
Below are the details:
1) The package was agreed and paid for on 19 July
2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
- Location
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- Location
- Scotland
- Reviewing
- italk
- Date
- 2021-07-29
- Location
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- Location
- Inverness
- Reviewing
- italk
- Date
- 2021-07-16
- Location
-
- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
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Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
- Location
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- Location
- Blantyre
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
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Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
- Location
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- Location
- Nottingham
- Reviewing
- italk
- Date
- 2021-05-17
- Comments
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Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
- Location
-
- Location
- Runcorn
- Reviewing
- italk
- Date
- 2021-05-06
- Comments
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Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.