KCOM Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for KCOM.

Recent Customer Ratings for KCOM

  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.9 stars
  • Reliability
    2.8 stars

Based on 100 customer ratings since 2020-04-28 (Show all time ratings)

Visit KCOM   Read our KCOM buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

103 Customer Reviews over 3 pages

  • Reviewer
    Location
    Skidby
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Light stream dropped out Friday night, rang KCOM Saturday morning, after hanging on the 'phone on hold for 20mins we got through. After explaining the fault, was talked through several things to switch on/off etc. Was then asked if we could unplug the router, go to a neighbour, unplug theirs and try ours on their wiring! After a while we were asked to take the router in to KCOM on Carr Ln, this we did, to be told the router was ok. Returned home plugged in & rang tech support again, after again been talked through fault finding we were told there is a fault in the area!! Cheers KCOM didn't you know that? Sooner Sky etc move in the area the better.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can rightfully described as the worst broadband provider on the planet. Waited 3 weeks for new installation at my mother's house. The engineer installed it but said the ones who installed lighstream cabling outside had not fitted it right. Said it wasn't his problem so left it not working and said outside team would fix it whenever. This is my mother's first experience with kc broadband and it can best be described has atrocious.
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
    im very satisfied with kc
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking, no other providers in my area either thanks to KCOM
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Comments
    They introduced Lightstream with some heavily exaggerated advertising. Firstly, they promised a 100 download speed. But this number is in megabits not megabytes

    in reality the max you get is about 12 megabytes of download speed and 0.5 megabytes of upload speed
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You are very restricted in Hull with what ISP you can go with. KCOM is the main ISP in Hull and it has been that way for a very long time. But, things need to change because KCOM are absolute trash. I have lived in Hull nearly my entire life and we have always struggled with poor service from KCOM, but have never been able to switch because of the monopoly KCOM play. Need internet? KCOM is basically your only option, or satellite broadband with long waiting times and expensive installation fees and most of the time high ping.

    Without Lightstream (which is not available in all parts of Hull yet), you can't even get an upload speed averaging 1mb/s which makes it near impossible if you wish to stream games online. Let me add by saying you can expect 10mb/s download speed on a GOOD day (and that is on a cable connection, not Wi-Fi). I have called KCOM several times to enquire why my Wi-Fi connection is so bad and they put it down to the distance between device and router, which is complete bull because I live in an extremely small flat with paper thin walls, so the signal should not be a problem at all.

    Even on a cabled connection I still struggle to download and stream. At most I can download things at 1-2mb/s, it takes a RIDICULOUS amount of time to download large games so I often have to leave my PC on overnight to let it download.

    My sister and her partner have Lightstream and Netflix STILL buffers for them. I can't even say that maybe it is so bad because there are a lot of devices connected to the router because there isn't.

    KCOM is awful. Extortionate prices for extremely slow and frustrating download and upload speeds; even on Lightstream. Please, if you can save yourself the hassle and stress and AVOID this TRASH company.

    Other ISPs if you are reading this, please battle KCOM and start offering your service, take over the phone lines in Hull; we all need you!!!
  • Reviewer
    Location
    Hessle
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Service is great except the pricing. £52 for 400Gb limit. Extortionate!! Comparable services elsewhere are so much cheaper. The only difference is FTTD (Fibre to the door) rather than FTTB (Fibre to the box) but I'm not aware that this is creating a marked improvement. Need to sort out prices but very happy otherwise.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Awful company. if you reading this chances are you do not have a choice of broadband provide. Kcom recognise this and squeeze their customers for everything. Customer service is constantly sub par
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Kcon offer Utter Dog **** Broadband
    Very expensive
    Slow
    Unreliable
    Poor Tech Support Staff
    No choice (Monopoly)
    COULD IT BE WORSE !?!?
  • Reviewer
    Location
    Anlaby
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    A company that upgraded all of its systems, YET is still behind in the times.

    Just because you upgrade to 200 mb/s, it doesn't mean you are buying the stability of 200 mb/s which has always been KCOM's issue. You are buying 200 mb/s, but you are getting around 40 mb/s.
  • Reviewer
    Location
    Ferriby
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a shower of **** this company is.I find it strange that if you run a speed test kcon shows up 94Mbps and BT wholesale shows up 47Mbps (supposed to be 250Mbps). Kcon massaging the figures slightly me thinks. Their monopoly was agreed in a different time when different rules applied - it is not relevant now and should be cancelled.
  • Reviewer
    Location
    Beverley
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After having waited on the phone for nearly half an hour to speak to someone about my bill, which didnt explain at all why my bill was more than usual, I finally got through.
    Apparently I've come to the end of a slight discount which was for 12 months when I thought it was 18. The contract is 18 months.
    After discussing my usage, I'm told that I only use less than 40 gig thiingies a month and use about 9 local phone calls.
    They only have deals for either 20 Gigs or 200 Gigs. So I have to pay for the 200 which is 4 times what I use.
    This is appalling service and they have us by the short and curlies because there's no one else. I agree with everyone else about KCom. It is rubbish.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give no stars I would. Absolute joke. Have waited for them to install lightstream for three weeks now they were due to come today waited in all morning only to find a slip through the door saying they have been and they weren’t in, I can categorically tell you me and my boyfriend have been in all morning and if that engineer knocked it was the lightest knock ever. Rang KC to be told that he did come and he tried to ring me. No missed calls on my phone. Apparently he was here for ten minutes, I don’t know what he was doing for ten minutes but it was not knocking. It’s only a small house and you can hear the door from every room. The customer service advisor made a comment about the engineer saying the curtains were drawn. Yes they were because we’ve just moved in and don’t have any nets up so don’t want people looking through the window at us. So It sounds to me like he’s knocked once very lightly seen the curtains are drawn and gone. To top it all off we now have to find £120 for the pleasure of all this when we are already paying almost three times the price of competitors and wait another 2 weeks for an engineer. Absolute disgrace of a company and I will not be letting this drop.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Since the lightspeed has been put in my area my broadband speed is down to 2.8mbps. Absolutly disgusting and a lot more expdnsive then a lot of other providers that we can not get!
  • Reviewer
    Location
    Dunswell
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Left with no email use for the third time. Running a business with these jokers is impossible. Want to get rid of my landline as I only get nuisance calls on it. I'm working to dump K Comms. Also should be able to chat till 8 on a Saturday. Not available at 7. GARBAGE SERVICE
  • Reviewer
    Location
    Beverley
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's terrible even when it is 'working'
    constant disconnects and painfully slow download and upload speeds.
  • Reviewer
    Location
    Skidby
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Such A rubbish service. Im sick to death of terrible upload speeds and crashing internet. There is just me here so when my son is home with his mobile and his laptop, the service breaks down. I have lightstream customers behind me and the to left of me and opposite me here on Main Street yet I cannot have it until July...Absolutely disgusting. I pay a bloomin fortune for this internet, forced to as we have no other options available. KC-What is wrong with you? Your days will be numbered when other services become available so take heed, get your finger out and give your customers a decent experience
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service ever! 10 months still not got my speed back to anywhere near it use to be before. Wasnt great in the first place! 2.9 mbps to 3.5 mbps down to 0.4 mbps and after 10 months kcom finaly give up and said ill have to wait for lightstream! KCom usual offer of credit and discount but no actual money refunded! No refund for past internet even though there was no speed at all. It is true when a company has the monopoly they take full advantage of its customers, over charge and give an apauling service at Hulls peoples expence! More people need to complain to the onbudsman and stop taking it from Kcom!
    Why is the monopoly still allowed when its ileagal i want to know?
  • Reviewer
    Location
    Beverley
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just the worst, most overpriced service from a company I have ever had to deal with, and in the rural Hull area we have no other choice! a staggering £50 a month JUST for phone and broadband!!.... The equivalent Talk talk package is £20!
  • Reviewer
    Location
    beverley
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband that just switches off no upload and no download its a joke
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    the broadband works most of the time, and turns off at least 3-5 times a day. sometimes it goes off for hours and we have to wait for it to come back on. I play on an xbox one and most of my games lag due to poor speeds. I get on average 1.5 mbps but it has dropped to 20 kbs and under. I also have a lot of latency. I hope the lightstream solves some of these problems.
  • Reviewer
    Location
    Hedon
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have had lightstream for a year now. At first it wasn't too bad, but now the speeds are utterly dreadful. On a speed test it's barely managing 2mbit on the 250mbit package, less than 1% of the expected speed. Even in the middle of night it barely reaches a quarter of what I'm paying for. If you're on the old ASDL and think lightstream is an upgrade don't waste your money. That was actually reasonably reliable.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet in the country.total rip off 50 quid a month with a 0.01 speed tried every channel.dial up was better even a dongle.monopoly hull with no other internet providers so kc provide the worst in uk and charge the most total rip off
  • Reviewer
    Location
    Bransholme
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was promised a minimum speed of 4.8mbs unfortunately for me all they could give me was a top speed of 2.2mbs at best during an off peak time ie 3am on a Sunday morning at a tea time was lucky to get 1.5mbs. So if I wanted to play on my ps4 online or watch Netflix everyone had to disconnect phones and stuff. Well worth the £55 a month I was paying. When I complained they did nothing simply saying it was showing over 5mbs at there end. Sorry but no. My mobile phone gets 16-20mb
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY TERRIBLE I SOMETIMES GET 20KBPS DOWNLOAD SPEED
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After finally getting lightstream installed I though my problems of slow wify would be fixed as kcom told me it is the fastest broadband around yeah right,I am paying 50 pounds a month for slow wify we hardly use our 750gb package but they don't offer anything much cheaper I'm being ripped off month to month and can't do anything about it,its fustrating as I'd love to have choice yet there is none it's absolutely disgusting and I absolutely hate hate hate kcom with their ridiculously sky high prices and appalling customer service,my advice don't move to hull.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Back 25 yers in time with reliability and speed. Last time I had to switch to 4g. As kcom internet was struggling with the facebook messanger. (I am on the fiber package).Also the price is twice as expensive as what my friends pay for better and more reliable internet.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor service. I have the 'superfast' fibre broadment. It's not superfast, it's unreliable, it's overpriced and expensive. With no other providers to choose from, KCOM is a monopoly.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting company. Clearly states on the website if you cancel early you get charged 50% of the remaining contract. This is disgusting but I understand. Now tbeyre trying to say my monthly bill is 25% than what I pay so I have to pay them nearly £300 for cancelling? No way I will be seeing a solicitor. AVOID at all costs, broadband speed is so slow and intermittent as well!
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Comments
    A dreadful service. I was told that slow speeds was the RAM on my computer so I upgraded. Still slow speeds. Will terminate contract (without notice) and demand a refund. Been without acceptable connection for about 3 weeks now.In a sentence, you can achieve things on foot quicker than using KCOM
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If it was possible to give less than 1* I would. Absolutely disgusted with this company. They have the monopoly in Hull and are therefore charging 3 times what the rest of the company is charging. They also only have 18 month contracts, which is absurd in a university city where all the students will require 12 month contracts, and the fees to reduce the contracts to 12 months are around the £250 mark. Disgusting.
  • Reviewer
    Location
    hessle
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    telephone line down,ring customer service,,my equipment at fault,but amazingly begins to function after phone call,internet down,lightstream,ring customer service,amazingly begins to work again after 5 hours.if ever there was a case for the monopolys commission to intervene,its kcom,would leave in an instant if a viable alternative was available
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling service. Customer service insists on blaming the terrible speeds on your equipment, yet as soon as they come around to fix anything faulty it starts working again for a few weeks and begins dipping again afterwards. The speed in general is an absolute joke, takes 1-3 minutes to load a basic webpage. Not reliable in the slightest, constantly dropping in and out with no real fix to the situation other than waiting for some unprofessional laughing stock to come boost your speeds for a few weeks. Would not reccommend to my worst enemy.
  • Reviewer
    Location
    Cottingham
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    With Kcom's monopoly, customers have the choice of either no internet or Kcom internet. The service never works reliably any 1 day, the speeds vary drastically even the same distance a device is from the router. Extremely dissatisfied but no alternative.
  • Reviewer
    Location
    coniston, hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    i dont like the fact that i pay monthly for my broadband /tlephone bundle but dont always use it all and kcom cant roll over any unsed data. isnt that classed as stealing from me? other companies are rolling over for uo to 3 years.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the worst broadband in the country. Monopoly power should be illegal, but KCOM wouldn't want that because they know they would immediately go out of business. They overcharge for a broadband that barely gives you internet access. Everyday I have to turn the router off at least 3 times a day because the connection is that unreliable. WHEN CAN WE HAVE MORE OPTIONS FOR BROADBAND SERVICES.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been stuck with KCOM for far too long! Rubbish speeds, rubbish service. Anything goes wrong it's always your equipment they blame totally unprofessional. Once hull connect arrives I'm GONE!!!
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    supposed to get 6mbps only getting 1 if im lucky. funny when you phone they boost it to 4 for a few hours
  • Reviewer
    Location
    holderness
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    After many months of trying to get broadband, and every possible error being made, Lightstream has been installed, yet my bill shows the old bundle. So I rang, to let KCom know they had got the bill wrong. I expected thanks for letting them know. No thanks, a barely civil response from Customer Services. KCom is so arrogant in its monopoly position. I would like to say my broadband speeds are much improved - but I cannot.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Expensive, slow and problem with connection every day.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.