699 Customer Reviews over 18 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
don't bother going with NOW TV broadband, had the worst experience possible and awful customer service . We went for the fibre option at £27.50 which has now gone up, and they did not ever get around to connecting me even after waiting for 8 weeks!(in the middle of London) With missed appointments (and not being told about it), getting stuck in the system, an array of lies I was told to keep me in limbo. Customer service was awful, they would never follow through with anything or have any answers for me. It was 8 weeks of constant chasing for someone to tell me what was happening, and I would just get passed around in circles. The promised speed was well below their predicted of 60mbs, were gonna get 27mbs which wouldn't even stream a movie! Since then I've gone with Sky, such a better experience, they helped fix my openreach line within 48 hours of me flagging the issue to them. Id advise finding anyone else, the short 12 month contract and not even cheap rate anymore, isn't worth the stress.
- Location
-
- Location
- leyland
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
- Location
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- Location
- Scunthorpe
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
-
Can't find a number to ring broadband keeps dropping out very unreliable and can't speak to them to report it such bad service
- Location
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- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
-
They suddenly raise the prices without notification or reasons. They are really bad at communicating. We have to call them every month for paying the fees because the website doesn't work even though we have a normal UK bank account. What a rubbish company!
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Rubbish service broadband always drops out very slow. At the end of contract they double the price hoping you don’t notice and then make it a mission to cancel.
Would never use them again
- Location
-
- Location
- Little
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Don’t have any broadband despite paying for it and it “starting” weeks ago and no response from customer service either
- Location
-
- Location
- BASILDON
- Reviewing
- NOW Broadband
- Date
- 2023-08-13
- Comments
-
Worst ever experience. Ordered broadband on 26 July 2023. All went well. NOW took £5 from me for the service to begin on 10th August. Nothing more was heard and router did not arrive. Tried contacting NOW on 8th August, but after hours on the phone could not get through. On checking my online account, I noticed that the contact had been cancelled. I had not cancelled it. Tried the phone again on 9th August and after about 30 minutes got through. The agent confirmed that my contact had been cancelled for some unknown reason. The agent could not explain the reasons. But I had not been told and money had been taken. This is diabolical incompetence and negligence. I will never buy broadband from this vendor.
- Location
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- Location
- Isle of Wight
- Reviewing
- NOW Broadband
- Date
- 2023-08-11
- Comments
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Switched from John Lewis Broadband as they were closing down their service, which was basically Plusnet branded as John Lewis. Switched to Now Broadband as they offer a month-by-month rolling contract, which was great because I didn't want to be locked into a long-term contract. However, speed, reliability and router performance are all noticeably inferior to JL/Plusnet. TV often freezes and web pages sometimes take an age to load. Then from time to time there's no connection at all, which can be really annoying as I depend on the internet my for work.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-08
- Comments
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Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.
Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-04
- Comments
-
A nightmare to cancel my account as I was moving houses.
First they told me they couldn't provide me broadband services in my new address despite confirming a few days before they could.
After being more than 1 hour with their customer service in the phone, I was confirmed it was cancelled on July 12th. On August 1st, I was charged again.
I'm right now in the call for another hour to try to close my account for the 2nd time. No trust in their confirmation that they will... no way, according to them, to jump the waiting queue as "the process doesn't allow so". They still keep my card details and charge amount.
It's an abuse, disgusting and a total nightmare to deal with their customer service. This company seems to be interested in their clients only when onboarding. Then, everything is just a pain.
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-08-01
- Comments
-
Never actually got broadband from them. Ordered mid July and router never arrived. Checked order 2 weeks later and order had been canceled. No email or contact from them. Customer service are lovely once you’re through to them. Cut off after 20 minutes and then 44minute wait in queue. Informed that the process had to start from the beginning so, another 2 weeks, one of which I’ll have no broadband. Maybe I’ve dodged a bullet ? Let’s see if I get my fiver back.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-07-31
- Comments
-
Broadband was ok apart in the upstairs bedrooms where there was no connection. It took 45 minutes waiting on the phone to cancel broadband: Why can't we cancel other than on the phone???
- Location
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- Location
- Luton
- Reviewing
- NOW Broadband
- Date
- 2023-07-25
- Comments
-
I have been with Sky and Virgin. Always getting disconnected 5/6 times a month. I joined NOW in Jan2023 and have only been disconnected once. The speed is fast and connection is reliable. I was paying £21pm and price went up to £24.50 One phonecall to discuss this and they put me on £22pm. The website is easy to use and I like that you can set filters so it is impossible to visit dirty websites(!) whilst still having access to social media. Highly recommended.
- Location
-
- Location
- thomas
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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Now Broadband absolute nightmare with payments every month they fail to take payment from my card which is correctly setup etc no direct debit option to pay. Customer service just as bad don't understand the basis I wouldn't recommend them I want to change ASAP to different provider.
- Location
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- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
-
If I could put no stars I would.
They never achieved connection for us. Never sent router. Repeated excuses. Finally managed to cancel - we thought. Now being told they connected us on the day we cancelled so we have to cancel again. As someone else here put it, I could not recommended them any less.
- Location
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- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-19
- Comments
-
Terrible service i paid 24 pounds to get cricket first time it cut off before cricket finished then next day couldnt get any coverage kept coming up with error codes never again will i use them
- Location
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- Location
- Ayr KA8
- Reviewing
- NOW Broadband
- Date
- 2023-07-18
- Comments
-
Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
- Location
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- Location
- Stoke On Trent
- Reviewing
- NOW Broadband
- Date
- 2023-07-13
- Comments
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In my experience Now broadband have been the worse out of talk talk, virgin, BT, I have gone back to Virgn. When you can't get WiFi outside your own house then this should say it all..
- Location
-
- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-07-12
- Comments
-
Dreadful expensive and doesn't work almost as often as it does
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-07-08
- Comments
-
Drops connection many times every day on tv and phone need to be closer then 15 foot to get connection worst service I've ever had
- Location
-
- Location
- Bow
- Reviewing
- NOW Broadband
- Date
- 2023-07-03
- Comments
-
Utterly terrible. Promised a minimum speed of 47mbps, but most of our small apartment gets a maximum of 4mbps.
Customer service useless and making us jump through all sorts of tests and hoops rather than take responsibility. Cannot recommend them any less.
- Location
-
- Location
- Brackley
- Reviewing
- NOW Broadband
- Date
- 2023-07-01
- Comments
-
Woeful. Awful. Worst decision to move to Now. Terrible router makes the whole thing unbearable. Stand at the router you’ll get fast download - move two metres away or try and connect multiple devices and you’re wasting your time. Apple devices - forget it. Just terrible. As others have said - polite but disempowered customer service staff who can’t help. Avoid at all costs
- Location
-
- Location
- Runcorn
- Reviewing
- NOW Broadband
- Date
- 2023-06-28
- Comments
-
Broadband Speed was so slow, communications were so bad. I literally had to wait 30mins each time when there is incorrect billing on their side. I'll never recommed NOW broadband to anyone, unless they are extremely stupid.
- Location
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- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-06-22
- Comments
-
Very slow and forever dropping signal, time for me to move on.
- Location
-
- Location
- Swadlincote
- Reviewing
- NOW Broadband
- Date
- 2023-06-20
- Comments
-
Broadband speeds seem ok but the router they give you is pile of poo, worse Wi-Fi range I’ve ever had and only 2 Ethernet ports, cheap and not cheerful, been with them for 3 months and they put the prices up, can’t wait to leave to be honest, was with post office broadband before, excellent router and great customer service , opposite end of the scale to these people.
- Location
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- Location
- Oswestry
- Reviewing
- NOW Broadband
- Date
- 2023-06-13
- Comments
-
The worst provider that I have been with. Connection speeds are so slow and absolutely awful when trying to search apps, always disconnects. Will NOT be renewing when my contract finishes
- Location
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- Location
- portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-06-09
- Comments
-
payment system nightmare as not accept direct debits and card payments have failed on many occasions down to their system error despite putting in new card their system fails to still take payments, so i get late payment emails, since day one . This is the only company which charges a £1 fee to change card as far as i know and takes forever to return it. If ever. Everything automated or online which is not good if problems. When signed up took 2 months to sort connection problems. when contract comes up for renewal, moving on never to return
- Location
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- Location
- Cleckheaton
- Reviewing
- NOW Broadband
- Date
- 2023-06-08
- Comments
-
Great speed and reliability
- Location
-
- Location
- Midlands
- Reviewing
- NOW Broadband
- Date
- 2023-06-07
- Comments
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Theives and liars. I don't believe for a second that this is an award winning service. Genuinely shocking customer service. I'm disabled and trapped at home and for that reason rely heavily on having internet. The day I was supposed to go live nothing happened. It was also the day my partner started an online college course which he ended up not being able to attend. I phoned up to try and see if there was anything Now Broadband could do to help, as when I signed up I explained my disability & how much I relied on the internet and they had assured me I would be connected smoothly.
I called them and was told that they had known three days earlier I wouldn't be connected on time but no one bothered to contact me. They said they would pass me to another department who may be able to help. I was spoken to like dirt by the member of staff I was passed to, who kept raising her voice at me despite me remaining calm. She said it was my own fault for not getting 'business broadband'? and kept telling me I needed to just deal with it. I was genuinely taken back by the way she was speaking to me, it's almost like she was taking my internet issue as a personal insult and became very aggravated and standoffish. I explained to her that I was worried because I am disabled I am dependent on having internet to be able to work etc and she started mocking me with her tone. I told her I was taken back by her unpleasant tone and asked to speak to a different advisor and she left the phone off the hook for a few minutes and then put the phone down on me, it was clearly a funny joke to her. I called back and was passed around in circles trying to find a solution and kept having more and more days added to how long I would have to wait to be connected. Inbetween all of this I looked Into lodging a complaint with Ofcom who suggested I ask them for a deadlock letter which would state that there was nothing more that they could do- they couldn't even provide me with this within the month!
Eventually I spoke to a lady who was much more understanding and told me that I wouldn't have my money taken or the contract started until I went live so not to worry- this was a relief. However the next day the money was gone from my account and I still had no internet! I phoned up to ask why they had taken my money without providing a service, when they had promised not to, and they couldn't give me a straight answer, I was told it would be another week until I was connected. At this point I was mentally exhausted with it and said I wanted to cancel and I wanted my money returned asap so that I can buy an unlimited SIM to hotspot from. They said I had to wait a week to cancel and up to four weeks for a refund! I can't even do a bank dispute because they have the charge as pending. I am absolutely disgusted. I now have no Internet for the foreseeable so I can't work, can't go to college, I have limited mobility so there really is nothing that I can do other than sit here and wait for them to resolve this and refund me. I can't even sign up to a new provider until they sort their mess out and give me the money they are holding back. Horrendous. I wouldn't recommend this company to my worst enemy.
- Location
-
- Location
- SE London
- Reviewing
- NOW Broadband
- Date
- 2023-06-05
- Comments
-
Within a couple of months of subscribing my monthly cost has increased 11%. You can't quit without a penalty but they can put the rice u when they feel like it. They've got you by the short 'n curlies, right?!
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-06-02
- Comments
-
Worst wifi I have ever had. Consider it a miracle when it doesn't break more than twice a day. Today is a new record, over 15 times off and on. Zero consistency.
- Location
-
- Location
- HA6 3NF
- Reviewing
- NOW Broadband
- Date
- 2023-06-02
- Comments
-
I have been without Internet for 2 weeks now. Call now tv and am told that works are in progress and they guvw me indication as to when i will get connection
- Location
-
- Location
- MANCHESTER
- Reviewing
- NOW Broadband
- Date
- 2023-05-30
- Comments
-
Very disappointed, as I was shopping around for ages to find an affordable to fast broadband and found NOW. However, it took them nearly 3 weeks to get the 12 month contract started which resulted in lot of extra mobile internet expense and couple days after starting thew contract they don't me they will be raising their prices next month. Had I known that they aren't any cheaper than their competitors but are much slower, I would have never signed up.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-05-29
- Comments
-
Untrustworthy company with terrible morals and worse customer service. Few will renew with these guys once they have experienced their awful corporate culture.
In my case, did a 12 month deal and they increased price by 15% in 2nd month (whilst still giving new members the same price).
That is terrible form to any sensible person yet all the company have to say is "well leave then". But with a 30 day limit to leave without penalty that is easier said than done.
A remarkably awful company. Save your time and find a company with some morals.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Comments
-
First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-21
- Comments
-
Very unhappy with broadband. Cancelled my service well in advance and they have still taken the money out of my account. Then said that I will have to wait a month for a refund and I will have to contact them again to get this. Absolutely shocking. We have changed provider as the service was rubbish, very slow and always dropping out, in the first place and them doubling the price. Would definitely not recommend
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-05-20
- Comments
-
Worst broadband I have ever had. Nowhere near the speeds they advertise. If anyone remembers using dial in it’s a similar experience. If I could have given 0 stars across the board I would have done
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-05-16
- Comments
-
Broadband speed is patchy at best, it keeps dropping, the router is very poor.
Customer service are polite, mostly, but don't actually help solve problems.
Now keeps removing my payment details, stating they couldn't take a payment (the billing shows as having been paid, despite it not being paid). They blame my bank, my bank has no record of an attempted payment. To resolve this on one occasion I had to provide my card details a total of five times. Def use someone other than Now.
Given that a completely digital service provider can't actually provide a reliable functioning digital payment system to their customers. What value do they really have?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.