1,017 Customer Reviews over 26 pages
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- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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Writing this review on behalf of my elderly parents. Awful Customer Service. My parents have had not internet for 2 days are quite stressed and need to book appointments. They and I have been trying to call their customer service and not being able to get through. I tried to contact on their online chat on their behalf but it is just an automated message, waited and waited, never put me through to anyone. Awful company, avoid.
- Location
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- Location
- Axminster
- Reviewing
- Origin
- Date
- 2020-07-12
- Comments
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My contract with Origin is for 25 megs + but i only get 10 megs and sometimes only2 megs .
Not happy
My previous supplyer was EE 20 megs all the time but they uped the price x2
- Location
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- Location
- Porthmadog
- Reviewing
- Origin
- Date
- 2020-07-11
- Comments
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From first day all the time disconnecting, minimum 20 times per day, so it was I have internet paying but can't even use it. So now just gonna finish pay for 4months what's left on my contract and that's it. Why absolutely should someone pay for internet like that.....finally I have new BT internet
- Location
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- Location
- N.ireland
- Reviewing
- Origin
- Date
- 2020-07-08
- Comments
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Dont touch this company if you have any sense. I cancelled my old provider and rang these clowns who told me I could keep my old number I've had for around 10 years. I give them a month to get it all sorted before my business reopened due to covid but 2 days before opening I had to ring them a number of times before being told I no longer had my old number and I couldnt have it. 2 days before I could get a so called manager to ring and talk crap. Day of opening no phone line no internet for card machine so losing a lot of money through this clown company. Told on friday theres a fault with your line now we need to get an engineer by Tuesday, today is wednesday still no phone or internet. Trying to get through now to cancel everything. Bunch of amateurs
- Location
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- Location
- stechford
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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this company taken my money didnt provide me with the service i payed for .left me without any broad band.will have to find another internet provider ASP orgin will try and take payments i will stop all direct debts.they rip me off
- Location
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- Location
- Leigh, Wigan
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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Absolute rubbish. Left sky to save £5 a month, been with these idiots 3 weeks and so looking forward to next Thursday when sky is re connected. Worst decision of my life...even worse that asking my ex to marry me
- Location
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- Location
- Gloucestershire
- Reviewing
- Origin
- Date
- 2020-07-04
- Comments
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I made a complaint as the wifi service provided is shocking. It drops out constantly and because I work at home teaching remotely it is the most frustrating thing. Constant buffering, I paid for the basic which looked reasonable but I get a max of 4mbps which is terrible. My complaint has not been responded to. I wanted to be released from my contract given that I had a service I couldn't use properly. They wanted to charge me. I am so stressed and so unhappy. I will say that the telephone team themselves are pleasant and mostly try to help. Though the consensus was "you get what you get" for some of them. Dissapointed is an understatement.
- Location
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- Location
- plymouth
- Reviewing
- Origin
- Date
- 2020-07-03
- Comments
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signed up for the basic option two years ago, and it was fine as long as I didn't use more than 3 or 4 devices, but the problems started as soon as I upgraded to the next tariff up three-months ago. Since then it's been unusable, cuts out for hours on end, I've tried liaising with Origin, hopeless, and finally cancelled my direct debit after three-months. They acknowledge a problem but fail to do anything about it. Customer service is pathetic, and their online chats have delays of over 20 minutes between messages; hopeless. Good bye Origin, I hope we never meet again!!!
- Location
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- Location
- Hove
- Reviewing
- Origin
- Date
- 2020-07-01
- Comments
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Dreadful, dishonest service, poor response time, goal posts moved. Do not deal with this company.
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2020-07-01
- Comments
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Router was temperamental, we continuously had problems with it not providing a signal even although the broadband strength that was coming in to the house was fine. Signal was difficult to pick up in various parts of the house, had to buy and install boosters but even so they couldn't always pick up a strong enough signal, real pain when trying to watch Netflix. Handed in my 30 days notice a week after the 18 month contract had expired and they cut me off in error, then refused to reconnect me unless I signed up to a new contract. Called them and raised a complaint, when I hadn't heard back I contacted them again and they didn't have a record of my problem despite 7 phone calls. Bunch of cowboys - avoid at all costs!!!
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2020-06-26
- Comments
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If you like Nothing's Going to Stop Us by Starship and Get Lucky by Daft Punk, played through a £1 speaker from Wish, then you'll love holding for this outfit. I have had no internet for over 24 hours, and had to hold for a cumulative total of nearly 3 1/2 hours. The tech team try their best, and are nice kids, but largely ineffective. I am back on now but don't hold out much hope for the coming days
- Location
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- Location
- ammanford SW
- Reviewing
- Origin
- Date
- 2020-06-25
- Comments
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Speed = good
Reliability = good
Customer service = Meh...
There is an option to pay your bill if your debit gets missed, DO NOT USE IT! if you do, then a few days later (when you have funds to clear the missed debit) they take the bill again. and when you ask them to give it back "It will take 30 days"... by which time your next bill is due, this has happened to me twice now, DO NOT MANUALLY PAY ON THE SITE, just let them keep trying until you have funds available because you will not get the money back.
- Location
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- Location
- Morecambe
- Reviewing
- Origin
- Date
- 2020-06-18
- Comments
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Cheap. The helpline staff are very good & helpful. I bet they get lots of practice. I was barely able to get connected or stay connected. Watch out for the Anytime Landline charges too. Calls to mobiles are expensive. I got out asap.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2020-06-17
- Comments
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They’ve changed me twice,plus £22.99 for which I haven’t a clue,I’ve given them the evidence in black &white
I’m starting to lose the will to live
Numerous phone calls and live chat
Apart from that speed is good
- Location
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- Location
- Bournemouth
- Reviewing
- Origin
- Date
- 2020-06-17
- Comments
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Having been with Origin for 4 years and been happy with the service. It is now turned into a shambles. Now interupted or no internet for 17 days. Promised a new router which hasn't come over a week ago. 16 phone calls later numerous emails to them to discuss the problem. I have now left them. Hope this doesn't happen to anyone else
- Location
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- Location
- Scunthorpe
- Reviewing
- Origin
- Date
- 2020-06-16
- Comments
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I've been a customer of Origin Broadband for more than 5 years and was a very happy customer until about a year ago, something changed at Origin and both the quality of service and support has deteriorated drastically.
The connection has gone from being reliable and stable to not knowing from one moment to the next what speed to expect, one moment it's 36mb, the next 4mb.
I had tried to report the problem several times, but rather than fix the issue, they just ask you to perform your own test and send them the results... which they do nothing with!
In the end, I gave up trying to get them to sort it out and realised that this was just the quality of the service they are selling! I called to cancel and they want to charge me £400 cancellation fee which I now have to fight them over.
Do yourself a favour and stay away from Origin!
- Location
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- Location
- Scottish Borders
- Reviewing
- Origin
- Date
- 2020-06-09
- Location
-
- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2020-06-04
- Comments
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Awful company steeling a living by providing poor product. Shouldnt be allowed to keep trading.
Months for refunds owed despite winning Ombudsman case against them
- Location
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- Location
- Huddersfield
- Reviewing
- Origin
- Date
- 2020-06-03
- Comments
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Check on your contact before you use the landline, I did not have landline in my contract, and I had to console my friend who's mother died, I had to pay an extra £149.55.
What can you say about such an under handed way to treat a customer these days I thought that practise wasn't used by companies who want to be seen to be using best practices.
When my contract is up I will move what an opportunist practice,JUST LIKE A THIEF, LOOKING FOR ANY OPPORTUNITY TO TAKE ADVANTAGE, I'M 72.
IN THESE TIMES, SHAME ON YOU. SHAME ON YOU.
- Location
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2020-06-03
- Comments
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This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now
- Location
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- Location
- Warrington
- Reviewing
- Origin
- Date
- 2020-05-30
- Comments
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Just horrible please don't do it. I say origin broadband and I vomit.i pay and never got the internet.dont even let me cancel the internet
- Location
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- Location
- TROWBRIDGE
- Reviewing
- Origin
- Date
- 2020-05-29
- Comments
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Absolutely fuming i was in and out of hospital so genuinely forgot about this bill they robbed my dads account of his weekly pension and i haven't been able to earn because of covid left us hungry for 10days would not recommend to anyone about as useful as a steak at a veggie bbq
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2020-05-27
- Comments
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Been wiv these for about a year and d been really good tbh. Got my friend to go wiv them as well and got money off so we'll happy about that and not ha problems wiv WiFi as well so can't moan
- Location
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- Location
- Southport
- Reviewing
- Origin
- Date
- 2020-05-21
- Comments
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We unfortunately signed up for internet with this company. WHAT A HUGE MISTAKE. We have never had a single day of consistent internet access. We have contacted them on so many occasions it is unreal. We get excuses and lies, conflicting information from whoever we speak to. Nobody will take ownership of our problems.
I urge everybody to steer clear of this rogue outfit, they cannot live up to their own hype nor provide the service you pay for.
As the majority of other reviews state..........
Poor customer service and an even worse internet connection.
AVOID AT ALL COSTS
- Location
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- Location
- Orkney Islands
- Reviewing
- Origin
- Date
- 2020-05-03
- Location
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- Location
- Ramsgate kent
- Reviewing
- Origin
- Date
- 2020-05-01
- Comments
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Since I have had broadband with origin my signal has been in and out of signal. ie my service has been appalling am never able to talk to anyone as online chat they never seem that interested advise to anyone stay away from origin worse broadband I have ever had. soon as my contract is up I will back to sky.
- Location
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- Location
- Kirkbymoorside
- Reviewing
- Origin
- Date
- 2020-04-30
- Comments
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Don't touch Origin Broadband with a barge pole. The service is totally unreliable, resetting passwords a nightmare and customer service pathetic. My Asus router needs resetting every day and the speed is slower than i have ever had!!!
- Location
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- Location
- TEAR
- Reviewing
- Origin
- Date
- 2020-04-14
- Comments
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please stay away they take your money and do not give a damm about you
been with them 3 weeks and keep losing connection every day.and good luck trying to get a responce of them.
- Location
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- Location
- Chesterfield
- Reviewing
- Origin
- Date
- 2020-04-13
- Comments
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Absolute disgrace please do not go with these,Broadband is not stable at all.I took out ultra fast 80mbs.I dont get 1.5mbps.When you call they fob you off .Totally useless. AVOID.
- Location
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- Location
- bHorfield Bristol
- Reviewing
- Origin
- Date
- 2020-04-10
- Comments
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I strongly advise you not to use this service.I used comparison sites to find this provider, with it being the cheapest I foolishly got into contract with them. After stating the current situation of the house I was assured the Wifi would be good enough to use the computer to play games and watch movies which the wifi really struggled to keep up with. Being told it was fibre and the fastest package available I was told the Wifi would be sufficient, this however was not the case. After the engineer had poorly installed the router, we all experienced problems with slow internet and regular disconnection. I complained and the blamed it on our usage saying that there wasn't much we could do, unless we bought extenders. This didn't solve the majority of the problem after buying fairly expensive wifi boosters. Since then I have wanted to cancel which they have said I cant do unless I pay the hefty cancellation fee which is the same as the contract so is pointless. I would strongly advise everyone to NOT PURCHASE this broadband given the quality of service and WIFI, even though it may appear cheap. The staff are incredibly rude which is totally out of order considering the current situation we all find ourselves in. Don't make the mistake I did and DO NOT use Origin unless you want to be spoken badly to or have WIFI that you would be unhappy if you had it in 2005. Stay Safe everyone x
- Location
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- Location
- Somerset
- Reviewing
- Origin
- Date
- 2020-04-09
- Comments
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My review is based upon the ongoing attempt to get any service from them. I swapped from very reliable but v expensive BT on March 4. It’s now April 9 and despite many attempts, it’s always 2 to 4 days away. They blame Openreach but have failed to investigate anything that might be their fault. I feel sorry for the front line staff who do their best. I fear that this will soon be another TOTO energy. Here today, gone tomorrow. Avoid!:
- Location
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- Location
- pleshey
- Reviewing
- Origin
- Date
- 2020-04-08
- Comments
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what a load of crap they taken first payement the thing doesnt work rang the 5 times on the friday to be put on hold for 20 mins each time and then cut of rang monday to be told i would get call tuesday as they can see its not working notthing not a call rang back today to be put on hold for yet another 25 mins then cut of i have spoken to them and told them dont want it now to be told ok i have to paye them 197 pound to end the contrack thats never worked for day 1 i dont think so do u rang bank and they said if the try to take any money the will contrack the fraud dept there not getting a penny from me please dont use the crap company there really r **** thks for reading
- Location
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- Location
- POOLE dorset
- Reviewing
- Origin
- Date
- 2020-04-04
- Comments
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I have never Ben so frustrated and disappointed with a company in my life.
Do not under any circumstances use this company unless u want to be frustrated off line most of the time spend like I have a total of 12 hours so far on the phone only to be told there box is not a good one they do a better one but can’t send it without supervisors permission but they do two even better ones at a cost of approx £90 or £130 approx and I could pay for them xtra on two instalments if I wanted my contract started with them two weeks ago and still it’s not working each time I ring I wait for at least 10 to 15 mins just to be transferred where I wait so far for over 30 mins till I give up
So far to date I have made approx 15 calls to them to be told yes there is a problem (I know that ) I have now contacted resolvea who will try to sort it for me as I’ve been told if I change provider I will have to pay for the rest of my 2 year contract that has just started I have now given them 14 days notice I’m leaving surprise I’ve now been without any internet as no signal since I gave them the required 14 days notice
DO NOT UNDER ANY CIRCUMSTANCES USE THEM
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-04-02
- Comments
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Extremely extremely extremely unsatisfied. I moved to London a month ago, got the service a week ago and since then it has been disconnecting and I spend half a day with no internet connection at all. I am extremely sorry that I took this provider. And now I can't break the contract with no fee. SO 12 more months of this torture.
When it works it's pretty fast and the customer service is nice. But I can't live like this because I need to work from home.
Save yourself and don't take this provider!!!!!
- Location
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- Location
- Pontefract
- Reviewing
- Origin
- Date
- 2020-03-30
- Comments
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Well... First of all please don’t trust all them happy reviews... they are obviously paid for.
Here is the story:
Got signed with them over the phone. Steve, sale adviser, promised me minimum guaranteed speed of 17Mb/s... not bad for basic broadband deal... Upon checking my location he’s assure me that no fibre optic available to my area at all... So admit me sign up for basic broadband. When openreach engineer came to install the line he said that fibre optic IS available as there is fibre optic connection on the pole... After plugging in the rooter my internet speed showed 0.24Mb/s... FTF??? Rung them to check what’s wrong with my broadband and they replied “What do you want? You are on the lowest speed option and we can’t do anything with it..” Really??? Wanted to terminate the contract with them but there is the trick... YOU CANNOT TERMINATE CONTRACT AS SOON AS YOU GOES LIVE... Or pay for the full therm of the contract... Made a loads of phone calls to them and got official confirmation that they guaranteed speed not less than 0.5Mb/s... After they realise that they actually confirmed that minimum guaranteed speed is 0.5Mb/s they top it up to 0.5Mb/s... Parallel they try to push me to sign the “better deal” with them as “your speed defenatelly gonna get improved. I guess that this is the way they push customers to sign for more expensive packs.
The customer support staff is rude!!! Proper rude!!! They not willing to help you out... dropping the calls and threatening you that they going to put your number in to a blocked list if you keep ringing them...
Only advise... AVOID AT ALL COST!!!
- Location
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- Location
- East Horsley
- Reviewing
- Origin
- Date
- 2020-03-23
- Comments
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Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success.
- Location
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- Location
- newport
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
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Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
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Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
- Location
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- Location
- Edmonton
- Reviewing
- Origin
- Date
- 2020-03-13
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2020-03-13
- Comments
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Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.