Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 5156 customer ratings since 2019-04-08 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2976 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
I can't even comment on the broadband reliability as they took my money a month ago (I foolishly paid upfront for a year) and haven't bothered to actually provide broadband! They did kindly cancel my old supplier though so I currently have no service at all.

They allegedly turned it on on Wednesday (after I chased three times-don't bother sending emails or contacting them on twitter) yet the light doesn't even come on the router. Apparently an engineer is going to call me back in the next 72 hours. Currently has been 48 hours.

I have to work from home and am currently tethered to my mobile phone to enable me to do so. I've already paid an extra £35 for data so that's awesome. I have no tv as its all through WiFi.

The folks on the phone are nice enough and seem embarrassed at how shoddy this all is so that's something. They can't do anything about it though. And apparently can't even offer me a goodwill gesture as I've paid upfront. I just want WiFi not a goodwill gesture anyway.

Save yourself grief, do not sign up. It seems cheap but you might as well throw money in the bin, you'll get as much broadband service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
Avoid this shark company we moved house the broadband didnt work i withheld payment until it was fixed and now they have charged me £300 and disconnected my service + put bailifs on to me. We now have talk talk its much better, faster and the customer service is great..they actually answer the phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bampton Plusnet  
Awful, two years of putting up with the wifi constantly dropping off. Heard a few people now say the same about the Plusnet router
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pegswood Plusnet  
Absolutely horrendous Broadband I’m that annoyed I’ve had to make another Review. For the past few months of being with Plusnet there have been nothing but bad, the customer service is awful and not helpful at all, the connection is unreliable and usually only reaches speeds of 8-10mbs (megabytes per second) and I can barely even browse and search with the Wi-Fi with ought being disconnected. I cannot remember one time where the Wi-Fi was at least “Decent”. This Broadband needs to be shutdown and that isn’t an over-exaggeration either look at the rest of the reviews. My main advice: Do not waist your money on this crappy broadband- Is not worth it
  • Speed
    2 stars
Plusnet  
The actual broadband experience has been dreadful. When we signed up, the router was not properly configured and I was on call to them for an hour to sort it. To their credit, the advisor was great.

Then it worked, for a bit. Until it started randomly cutting out every few minutes and the speed plummeted. My guaranteed speed was 8mb but I barely got 3mb.

In the end, I just switched and paid early cancellation fees. They are cheap but you get what you pay for.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Plusnet  
Had fibre since February 2019. Never had a problem. Never needed to contact them. Now having problems in the last week or so with my wireless connection dropping out every 24 hours or so. I just called and was told they do not guarantee a wireless connection. Never heard such rubbish in all my life. I said should I plug my mobile into my router, and my tablet, echo devices, firestick and smartplugs? Such a stupid comment. Apparently the warranty on the router only lasts 12 months and amazingly it's just out of date and they want £150 for a new one. As my contract is up in August I asked how much it would be to leave early which is £63 so I know what I will be choosing. Never again...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Manchester Plusnet  
Really bad mobile network and terrible administration. They messed up my direct debit and then the missed payment was recorded onto my credit report even though it was their mistake, and they didn’t inform me of the issue until my phone stopped working, I could have resolved it immediately if I’d known, i had plenty of funds.

The network did not connect to 4G in an inner city with loads of masts. I ended needing to move providers because of lack of service and then i got charged £28 even though I wasn’t even under a contract anymore and it was their service that was the problem. They have zero loyalty to customers and care more about getting new ones.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Plusnet  
Absolutely terrible experience with plusnet. I was told that I would receive £75 cashback upon signing up with plusnet (on a recorded phone call). After signing up and FIVE phone calls over the space of 3 months plusnet kept insisting that the cashback cheque would arrive soon. After this I began written correspondence and they began to claim that I had signed up online and there was no cashback offer that I was eligible for (effectively accusing me of lying). I replied that this was not true and sent a list of dates & times of all phone calls, requesting that as they were recorded conversations I wanted them to be listened to otherwise I would be referring the case to Ofcom. Someone got back to me a few days later to apologise and say that after listening to the phone calls my cheque was in the post. To have to chase this up for 3 months and then be accused of lying was infuriating and exhausting and all-in-all a terrible experience in terms of their customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast Plusnet  
Customer service agent was rude and did not explain the process to my satisfaction. I then asked to speak to another agent or supervisor for better support. Agent refused to do this and cut me off. He also logged the fault as a phone fault when I clearly explained to him the problem was with my bb speed. The engineer who checked the line confirmed that there was no fault with the line. This has resulted in a further 3-6 days in identifying the problem with the bb service plusnet is supplying to me. Plusnet is still unable to advise on how long it will take to fix the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
essex Plusnet  
Was more than happy with my plus net broadband from July 2019-February 2020... however I moved to a new address on 21st Feb and since then I’ve had endless problems.

I phoned up the week before I moved to inform plus net that I would want to continue their services at my new property... the man told me I would not have to pay any charges for moving etc if I upgraded to a more expensive package... I agreed and was told I’d receive an email containing the date an engineer would come to set up the new broadband at my new address...

Fast forward just under 2 weeks and still haven’t heard anything, so I call up to them be told that the man who took my phone call did not cancel my broadband at old address (so it was still up and running and I was being charged for it still despite me no longer living there) and that none of my services had been changed over to the new address or anything...also, that the broadband speed I was told I would receive at new address would be too slow to even run netflix.. so I can have a faster speed for free to accommodate the issue
So he tells me he will book me an engineer date for the 13th March which is another 2 weeks away... offered a reimbursement of what would be my first months bill - £29.99 and I accepted the 13th March

Now Monday 9th March I receive an email saying my engineer date will now be the 17th March - the following week from what it should be.
So I ring up plusnet explaining that I am not at home on Tuesdays and that I was confused why they had changed my original date of the 13th... apparently engineer availability had changed etc (not exactly anything to do with me yet I lose out)
Told I can have a £25.00 credit on my account fir data or by add one... both something I’m not interested in as I don’t use BT and I have unlimited data on my phone contract..

So now have the date of the 18th... if the date isn’t again changed by plus net... really not hopeful about the service I’ll continue to receive especially as I am still being charged for the services from my previous address

I have now had no WiFi services since the 21st of February and by the time is is up and running at my new address it will have been 5 weeks since telling them I was moving and 4 weeks since I had actually moved.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Oxfordshire Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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