3,751 Customer Reviews over 376 pages
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- Location
- Canterbury
- Reviewing
- Plusnet
- Date
- 2015-09-19
- Comments
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I have been without broadband for a month. It normally takes about 14-40 minutes to get through to their award winning service. When I get through the advisors keep placing orders with BT. They have done this 4 times now. Each time they say the service will be activated in about a week, but it has not been.
Clearly dopey people work there as why keep placing an order with BT if you know it does not get you anyway... trying calling them to explain there might be a problem? Just a thought.
Advisors promise to call and and don't. They fabricate notes on the system and say they tried to call back when they did not.
If I could give no stars I would.
They estimated 8.5-16mb on my line. I barely got 4mb. The phone line has a hum which they can't seem to fix.
Total nightmare experience.
- Location
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2015-09-18
- Comments
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I had thought that Plusnet were the very best at looking after their customers. For me, the reality is that they cannot appreciate problems, even when the nature of the problem and the solution is presented to them - this has happened a number of times. The latest disaster is their simply saying (after some delay) that they are unable to deal with the enquiry.
Regards, lim
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-09-18
- Comments
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I can't judge the broadband band speed yet due to the nighthmare in getting my connection active. After being told it would take 3-5 working days after my engineers visit for the connection to become active and having no connection after this time, I rang the customer support team who told me it would be another five working days. It has now been 13 working days since the original visit and after waiting on hold for an hour to talk to someone I have now been told it will be a least another three to four days and they will not refund me for the line rental payment that I have already paid upfront for this month even though I have had no internet. Would definitely not go with plusnet again and do not recommend.
- Location
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- Location
- Leigh-on-Sea
- Reviewing
- Plusnet
- Date
- 2015-09-17
- Comments
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Tried to switch my service from Sky but they failed to turn up and I since discovered they had the order on hold without even contacting me. Trying to sort it was a nightmare with phone waiting times constantly at 30-35 mins at all times and an online help that was unable to help. Avoid at all costs.
- Location
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- Location
- Wales
- Reviewing
- Plusnet
- Date
- 2015-09-16
- Comments
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Absolutely terrible company! Have lost count of how many times weve complained of slow broadband and most days NO broadband at all. All we do is get fobbed off by clueless people. Cheaper than most companies because all they provide you with is hassle and rubbish. Terrible company, terrible customer service, terrible broadband. Avoid at all costs.
- Location
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- Location
- Winsford, Cheshire
- Reviewing
- Plusnet
- Date
- 2015-09-16
- Comments
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Nightmare from start to finish, from my change over from service provider. When it didnt happen on the agreed day l called them from my mobile, 30mins queuing to speak to Customer Services to be told can go live up till midnight. Nothing rang engineers next day, said sent me a text to say it was no going ahead on that date. I explained l rang within 3 mins of getting text and was assured no problem and would happen as planned on arranged date. Without broadband & phoneline all over Christmas. Poor wifi speeds that drop to very slow after 3pm. Now signal keeps dropping 3 times in 30 seconds. Downloads dont even complete overnight, 12-7am and only 92% for a movie. Cannot make use of subscrption TV and movies because of poor speeds. Got a new base unit, not fixed it. Unscrewed cover from wall, not fixed. Ran test for 72hrs, fault been occurring for 3 weeks now. After test, engineer promised a call but just rang once hung up then sent an email, saying all tests ok. Its not and now in queue for 45mins to speak to Tech dept for 5th time. Want to cancel contract with plusnet. 1/10
- Location
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- Location
- Shipley, West Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-09-16
- Comments
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Though I was offered an upto 16Meg line in fact speed was clearly limited to 12. I had 16 from previous and subsequent providers.
On leaving I am having a nightmare with their customer services where, in spite of their agreeing I am due a refund I haven't had it for months and they are chasing me for money they agree I don't owe. God knows why they're rated for customer service as calls to them are never answered in less than 15 minutes and it has become clear their front line staff are unable to resolve problems due to poor procedures.
- Location
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- Location
- Herefordshire
- Reviewing
- Plusnet
- Date
- 2015-09-16
- Comments
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Good broadband service,but appalling customer service. If you want to talk to them they provide a freephone number, but you'll be on hold for at least 30 minutes. then they will tell you that it's the wrong department and put you on hold for another 20 minutes. Not bad if you like bad 80's music, If you try to debate your issue you will come up with the Data Protection Act thrown at you as a non-answer.
Best advise keep away. They advertise on TV about their great customer service and being UK based but it really is appalling.
Oh and when you leave them they will keep trying to bill you.
- Location
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- Location
- Hatfield
- Reviewing
- Plusnet
- Date
- 2015-09-15
- Comments
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The old adage "Pay peanuts-get Monkeys" is proved right
If you need reliability of service they are best avoided.
- Location
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- Location
- Garstang
- Reviewing
- Plusnet
- Date
- 2015-09-14
- Comments
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Customer service appalling. After 2 year sent an email to me to tell me they had put my premium up but sent it to another address.
Telephoned me to give me a better deal, asked me to hold then hung up on me.
Didn't reply to my letters phone calls etc.
Always had a long wait when reporting a problem Worst customer service ever. I'm with a new provider this week. Yippee!!
- Location
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