3,751 Customer Reviews over 376 pages
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2023-07-03
- Comments
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The customer service is the worst I've ever experienced. Each time I've phoned I receive contradictory information and I'm always promised I'll be phoned back to which never happens. Useless
- Location
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- Location
- Craven arms
- Reviewing
- Plusnet
- Date
- 2023-06-28
- Comments
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Very poor customer service. Charged me even after the contract ended and they had said I was going to get a refund because the price was going up
I would not recommend. Even set a debt collection agency on to me for 14£. Be very careful if you want to use them, they are part of BT after all. Not good
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2023-06-24
- Comments
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I’ve been with plusnet for well over 10 years as I’ve always managed to get onto a good deal at renewal. Even moving house with them was easy. Just recently upgraded to fttp and service went a bit awry, however a call with their support team has got it resolved. Has no issue getting through to them. Whenever I call them pick up is quick. Tech support do a call back from a text bot service and say it will be within 30 mins. My call was more like 10 mins. Very happy with their customer support.
- Location
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- Location
- Airport road
- Reviewing
- Plusnet
- Date
- 2023-06-24
- Comments
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Very bad experience don’t waste your money.totally wastage of money.bad services.
- Location
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- Location
- S,wales
- Reviewing
- Plusnet
- Date
- 2023-06-10
- Comments
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Terrible company avoid at all cost ,I was told they would match sky's offer of £26 a month for 18 months then a few weeks later put my price up to £30 ,the should have been made more clearer to me that the price of £26 was only for a few weeks
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2023-06-07
- Comments
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I have been waiting for 15 days since my order went through. They keep saying it's down to Openreach not getting back to them. But this isn't the main issue here. The main issue is that Plusnet doesn't care about updating me on the status.
They won't chase openreach or give me an update unless I keep calling them. They always ask me for a new deadline and once day comes, Plusnet doesn't get in touch with me at all.
And what happens next is that I need to keep on calling and begging for them to act as professionals!!!
- Location
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- Location
- Kent
- Reviewing
- Plusnet
- Date
- 2023-06-06
- Comments
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I have been a Plusnet customer since 2008. Had quite a few problems with back in the past so went to fibre TTC and there was a great improvement. The customer service is very good when you can get through. Next year my 24 month contract ends and Plusnet wants to increase it by over £20 per month. This will not happen as I will seek another supplier.
- Location
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- Location
- Wirral
- Reviewing
- Plusnet
- Date
- 2023-06-03
- Comments
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Shocking. Transferring from John Lewis and was promised a smooth transition. Now been without Internet for two days with no idea when we will have it back only said they will give an 'update' on Monday. Avoid avoid avoid
- Location
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- Location
- East
- Reviewing
- Plusnet
- Date
- 2023-05-25
- Comments
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I joined Plusnet broadband in March 2023 at an advertised cost of £25.99 per month, switching from Sky which was £30 per month. However, I have never paid £25.99 per month but instead, £29.74 per month. I joined Plusnet via their telephone sales team and not once was I warned that I would never pay the price agreed of £25.99 per month but in fact an increased price. If I'd have been told, I would never have switched.
I called this morning to complain and was told that there is an annual price increase at the end of March. I questioned why the operator is happy to tell me this following a complaint but the sales person did not tell me this at the time. He just repeated his script about the annual price change etc. As soon as I put the receiver down I received an automated email saying it's all explained in their T&Cs and that my complaint was closed.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2023-05-18
- Comments
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Absolutely brilliant customer service. All their call centres are based in Yorkshire and you really feel that care and warmth when they try to help you. Fibre in all of the UK by 2026
- Location
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