3,751 Customer Reviews over 376 pages
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- Location
- Peterlee
- Reviewing
- Plusnet
- Date
- 2023-01-15
- Comments
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For the first 12 month of the contract it just kept dropping out. had to reconnect all the time. Last 6 month of the contract got better, but still dropping out. Never ever plusnet for me.
- Location
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- Location
- GLASGOW
- Reviewing
- Plusnet
- Date
- 2023-01-14
- Comments
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I have been waiting 6 weeks now to get connected since my inital sign up date.
Trying to get any information from anyone at the company as to when I will be able to access the internet has been like corresponding with some organ of the Soviet bureacracy.
Brodband speed and reliability only get two stars becuase I have no idea whether or not they are any good yet so woud be unfair to judge too harshly.
- Location
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- Location
- Bridlington
- Reviewing
- Plusnet
- Date
- 2023-01-11
- Comments
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Connection has been dropping out continously throughout the day for well over a month now. Anything from 5/6 connection drops a day to almost hourly and many times throughout the night.
Issues happen, I understand and it's how these things are resolved that count.
I've tried absolutely everything internally, swapped out every ethernet cable for new. Process of elimination removed every device from the router. Brand new filter. Removed phone connection. Tried several computers. Disabled wifi. etc etc etc. This was off of my own back by the way because plusnet sure haven't tried anything other than sending a new router (which didn't work by the way).
Well it hasn't been resolved. Countless phone calls and hours wasted later, I have been promised engineer vists on 5 occassions over the past month and every single occasion not one engineer has arrived. Meaning I have had to spend yet more time on the phone chasing it up, promised the engineer would definetly arrive this time over and over. It's an endless cycle and the support team can not reassure me it won't happen again (although one did promise to personally take responsibility and call back to check in... which of course they didn't).
One "Tech support team" told me it's not plusnets fault, they can only open a request for an engineer from open reach to visit the property. If they don't turn up it's out of there control. Well fine, you're service isn't fit for purpose in that case because if an issue occurs you have no power to fix it, then it's not fit for purpose.
I had no option but to insist my account/contract be closed without fee or penalty. Which was agreed to, so far so good... Lets see if it goes as smoothly as promised.
I'm trying to run an online business with a connection that drops out continously. Now I have the inconvenience of switching providers and potentially more down time running an online business. Ruined what should've been a productive start to a new year, instead i've spent it problem solving and sat in phone queues listening to ear piercing call queue music, having the same conversation over and over never to be resolved.
Times are hard, everyones looking to cut bills down but you get what you pay for I guess, should've known better.
Avoid.
- Location
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- Location
- Portsmouth
- Reviewing
- Plusnet
- Date
- 2023-01-09
- Location
-
- Location
- Ellon
- Reviewing
- Plusnet
- Date
- 2023-01-09
- Comments
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Does this company exist? we tried to move to Plusnet beginning Dec 2022 and we are still waiting to be sort out. the phone number is pointless as nobody answer the phone. I cannot say anything about broadband speed and reliability but Costumer services really bad
- Location
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- Location
- Worksop
- Reviewing
- Plusnet
- Date
- 2023-01-09
- Comments
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They are the worst company ever avoid they if they a agree something they do quite the opposite do yourself a favour say away from this terrible company all they are after is your the customer service is total terrible rude and tasty staff don't think about its customers DONT GO NEAR THEM AT ALL
- Location
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- Location
- Norwich
- Reviewing
- Plusnet
- Date
- 2023-01-08
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2023-01-07
- Location
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- Location
- NW England
- Reviewing
- Plusnet
- Date
- 2023-01-04
- Comments
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Made an order through Plusnet for my elderly disabled mum. Made an account, got everything in line, entered her bank details with her the lot. They never sent anything through and when I rang them up denied all knowledge of the account we had set up. Complete time wasters.
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2023-01-04
- Comments
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I spent 3 months dealing with these clowns after ordering bb. 6+ missed appointments, multiple hour long phone calls and still no bb. I cancelled the order after they failed to show up again with no reason given. Avoid the scammers over at scamnet
- Location
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