322 Customer Reviews over 9 pages
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
-
Internet speed went below 1gb contacted Poptelecom and they arranged for Openreach to investigate. First engineer found a fault at the exchange. Fault happened again and Poptelecom arranged for Openreach to call again and they found a fault on their line. This was an external fault and now Poptelecom have invoiced me for £192 for a fault charge engineer call out fee.
- Location
-
- Location
- Leigh
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
-
Absolutely shocking.
There is a fault on the device/line and they are going to charge me to fix this.
Isn't that what we pay rental for.
Disgusting
- Location
-
- Location
- Stoke
- Reviewing
- POP Telecom
- Date
- 2022-04-20
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2022-04-15
- Comments
-
I’ve been stuck with pop telecom for almost 4 years. Every time I move house, they make me renew the 18 month contract. I’m so desperate to leave them but they say I have to pay £450 to leave them early. I’m constantly having wifi problems and the staff on the phone are always so rude. I strongly regret ever going for this company in the first place and since I’m due to move house again soon, I know they’ll renew my contract for yet again, another 18 months. I’ll be stuck with this terrible company forever.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2022-04-14
- Comments
-
AVOID….PLEASE AVOID. They never answer their phone…the broadband is slow. They block you from changing to another provider even thou my contract was up. Now the have sent the bailiffs on me for 4 months of bills when I wasn’t with them. I will do everything in my power to bring shame to this company. The worst company in the UK! Kind at the beginning and then complete rudeness - the only reason they get 5 stars on trustpiolt is because you get £5 knocked off your bill….please avoid at all costs. Shame on them. A small little Essex firm…
- Location
-
- Location
- north west UK
- Reviewing
- POP Telecom
- Date
- 2022-04-12
- Comments
-
Signed up and then told by them to cancel. Still waiting for refund on postage for router that was never sent.
DO NOT DEAL WITH THIS SHOWER
- Location
-
- Location
- Walsall
- Reviewing
- POP Telecom
- Date
- 2022-04-03
- Location
-
- Location
- Crewe
- Reviewing
- POP Telecom
- Date
- 2022-04-02
- Comments
-
I would advise anyone against using this company. We have spent months complaining of signal drops constantly only to be told we need to pay £200 for an engineer to come out. The most frustrating thing is we paid for an engineer at the start to install it all through them. We have 9 months to go and wea can not get out of the contract as they will charge us a fee despite them failing to deliver the service we pay for. The reviews here are correct it is a dreadful company stay away and do not use them.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2022-04-01
- Comments
-
Stay away ! I informed them I was moving & they said I would have to have a new contract of £4.50 more!
Or pay over £100 to end contract!
I am going to seek advice over this!
Terrible company!
- Location
-
- Location
- Norfolk
- Reviewing
- POP Telecom
- Date
- 2022-03-23
- Comments
-
O stars, bad company, bad customer service and terrible Internet. Never sign up to this company. Worst Internet company ever.
Always had problems with them.
They passed me onto a debt collectors company saying I own them over £250 to cancel and exit my contract. I wouldnt pay them because I don't have that much money so had to borrow. Absolutely ridiculous.
Be warned - Never go with this company, its better to go to talk talk, BT or some well known Internet company.
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2022-03-22
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2022-03-19
- Comments
-
Still no Internet, was told I would get a call back yesterday but that never came. I have requested details for your regulator 3 times and have been ignored each time. I have had no usable connection for over a week now and am paying for a service that is not being provided.
I have been told nothing is wrong, that there is something wrong, that the line is fine md that the line is dropping.
This all started after openreach were called to do a repair on slow speed, so why has that not been followed up on? Am I expected to keep paying for a service that you are not supplying? Will my request keep being ignored?
- Location
-
- Location
- Ealing
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Orrible experience with customer service. They don't know what they are doing.
They juat repeat the same lines and are not helpful at all.
I can't cancel my contract or they will charge me exit fee.
Never chose this company
- Location
-
- Location
- Marlborough
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Trying to extricate myself from this company has been an absolute nightmare. Dont believe a word they say and if you have to talk to them, RECORD the entire conversation. Never speak to them unless you are recording every single word.
- Location
-
- Location
- Wembley
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Terrible customer setvice.
I had to call many times for anyone to even answer my call.
I feel stuck with their contract as they will charge me if I cancel.
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2022-03-07
- Comments
-
awful. simply awful. so many issues. constantly have to reconnect after "authentication" issues. CONSTANTLY fluctuates (about every two minutes at night) two passwords work for some reason. gruelling just to watch a video. have had to switch to mobile data for facetines and youtube. horrible.
- Location
-
- Location
- Galashiels
- Reviewing
- POP Telecom
- Date
- 2022-02-11
- Location
-
- Location
- Tyne and Wear
- Reviewing
- POP Telecom
- Date
- 2022-01-06
- Comments
-
Absolutely abysmal. Drops connection regularly, called customer services multiple times to be told the line will be tested for 24 hours which I never got any feed back from. Eventually they said it was a router issue, sent a new router but nothing has changed still poor
Connection and signal loss. Pay more than initially advertised too
- Location
-
- Location
- Kelso
- Reviewing
- POP Telecom
- Date
- 2021-12-30
- Comments
-
Never heard of this company but they sent us a letter trying too charge us over £600 for a service we never signed up for how shocking is that
- Location
-
- Location
- Biggar
- Reviewing
- POP Telecom
- Date
- 2021-12-22
- Comments
-
I have 6 months still left on an 18 month, offered £21 contract for 64 speed, reality is I actually pay £26 a month for very poor speeds most of the time & customer service is a complete cluster, don't go near this sham of a provider, by far the worst contract known to man, they definitely saw me coming, I so hate them & can't wait to leave & £75.00 leaving fee, total rip off,stay well clear of this rip off company, learn from my misfortune.
- Location
-
- Location
- Northampton
- Reviewing
- POP Telecom
- Date
- 2021-12-14
- Comments
-
I initially applied for Fibre Optic broadband but I left my online form incomplete. The next day Pop had obtained my contact information from my incomplete form to give me a call. They wanted to know if I would like to finish my application, they also said that Fibreoptic broadband was not available in my area (despite initially searching my postcode, and the reason I discovered pop in the first place), not just from them but by any provider. I signed up to the Unlimited broadband service. Initially they tried to sell me the package for the same price as the Fibre Optic broadband, but using the same site on which I found Pop, I saw the Unlimited broadband advertised at £5 less than what they were telling me. I asked why the price advertised was different, they explained it was an offer, but would match the price, so I signed up.
When they contacted me later in the day stating that my engineer would be coming out in 16 days time I didn't think anything of it.
When the engineer arrived he told me that the connection socket was upstairs in the bedroom. Apparently, the one in the living room is unusable because the line is owned by Virgin. When he connected the router to the socket in the bedroom, the wifi signal does not extend to the living room. After moving the antenna's and the wifi box, there was still no signal in the living room. Not only did he relay that I have no signal, he also told me he could see the telecom post outside my house and that FIBRE OPTIC BROADBAND IS AVAILABLE! Whereas Pop have told me that not only can they not provide fibre optic broadband - no other company can, it's not available at my location.
Bear in mind that they advertise a £9.99 connection fee, and an additional £30 THAT IS NOT ADVERTISED TO send out the engineer for installation and connection.
When I first called to discuss this I explained to the CS person what has happened and I asked to speak to the manager, because I would like a refund and he wasn't listening. I was put on hold and told that they were busy, I said I would wait, twice, and they dropped the line.
The 2nd CS guy said that he would try to help by directing me to a signal app that was only available on android and I have an iphone. I reiterated that my request was for a refund because the wifi router was not fit for purpose - I was not told that wifi would be limited to my bedroom when I ordered it. He told me that the manager was not in that day, very different to what the first gentleman said. He insisted that the manager would call me back 1pm the next day.
No such call came. At 4pm I received a voice message by the customer service guy (not the manager) asking me to call back, which I did. I was not put through to the manager, despite asking to speak to her, instead I was told by the customer service agent that a message from the supervisor had been left on my file to say that a). they believed I had applied for the wrong package so my complaint was not valid and b). it was past the 14 day cooling off period - I was told 'it's not a try before you buy service ma'am'. I was put on hold for well over an hour waiting to speak to the manager, to no avail.
My request to terminate the contract is because not only does the wifi / router not work in the living room, which is the only room I need it to work in, but because fibre optic broadband (unlike the the copperbased one of speeds up to 11mb that I purchased) is available in the area and Pop customer services told me otherwise. The Outreach engineer had no reason to mislead me and he showed me the pole with connections to neighbours who would already be in receipt of fibre optic broadband. The 14 day cooling off period is beside the point if the product is not fit for purpose and the company have misrepresented the availability of broadband in the area.
I have no faith that the manager will call me back as they haven't so far. Terrible service. The company should come with a warning label.
- Location
-
- Location
- Cornwall
- Reviewing
- POP Telecom
- Date
- 2021-12-06
- Comments
-
Poor intermittent connection and incredibly slow to deal with problems.
- Location
-
- Location
- EPSOM
- Reviewing
- POP Telecom
- Date
- 2021-11-03
- Comments
-
Very happy with, straightforward, no problems, good price. Would recommend
- Location
-
- Location
- Margate
- Reviewing
- POP Telecom
- Date
- 2021-10-17
- Comments
-
Disgusting, biggest error ever. I joined from Curries PCM World. Curries advertised POP in store. I was so fed up I contact POP to cancel. They charged me £400 to leave. I had an inheritance. Mum died. I paid them. cash cow.Easy money for POP, gave me nothing. Total rubbish.
- Location
-
- Location
- stoke-on-trent
- Reviewing
- POP Telecom
- Date
- 2021-10-04
- Comments
-
NO!! NO!! NO!!... Rubbish company, had problem with router, problem landline,router sorted,charged £192, to sort out,[open reach charge £85] open reach said the problem would come back,
pop phoned me 4-5 weeks later told me crackling on line 1 of october and that
they would send out open reach for free as fault had come back...on the 4 october they called to tell me it would cost another £192...DONT GO WITH THIS COMPANY...broad band is cheep..but thay charge for line INSURANCE,ROUTER INS.£192 for callouts,OVER £40 TO REPLACE ROUTER IF ITS FAULTY,It is never their fault when yo call them, and, and if you are getting bad service and want to leave they charge you for the whole of the contract,as Im a senior citizen they try to intimidate you and say you dont understand what your talking about...STAY AWAY FROM POP TELECOM TOU HAVE BEEN TOLD!!!
- Location
-
- Location
- Bathgate
- Reviewing
- POP Telecom
- Date
- 2021-10-01
- Comments
-
Every time openreach go into the junction box outside my property it knocks my telephone and broadband off. POPTELECOM are telling me what days they can get openreach and I may be liable to a charge if the fault is in my property. Direct debit is getting cancelled and I’m moving provider as this has happened a few times. Members of staff are not customer focused when it’s impossible to get time off
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have not had any problems with POP telecom. Their customer service has been excellent and their support fantastic. Zoe has been really helpful in a recent question I had.
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have to leave my contract early due to moving to a new property that doesn't have a phone line yet and have been hit by £280 early termination charges. Nothing like that in their terms and conditions and customer service who are ruthless and not helpful. Was hoping for a better way out as I understand they would have charges for leaving early but having to pay the whole contract length is unfair. I wouldn't use them again for anything.
- Location
-
- Location
- Cambridge
- Reviewing
- POP Telecom
- Date
- 2021-09-13
- Comments
-
Good speeds with normal reliability. Had one problem and it was solved within the hour. Courteous staf that had good manners! Was checked with new deals, and accepted one, gonna stay with this company for as long as I can if they continue like this!
- Location
-
- Location
- East of England
- Reviewing
- POP Telecom
- Date
- 2021-09-12
- Comments
-
It's a big fat NO!!! from us. Senior Citizens beware of intimidation through being dismissed as irrelevant and emotional. They want your money not your happiness. What a truly awful experience. Happy to blame everyone else for THEIR failure to meet fair expectations of an ISP. Including Open Reach and the customer.
Broadband OK in rural areas but landline is utterly shocking. 2 baked bean tins & a piece of string more likely to exceed expectations than this!
Just don't do it ~ go somewhere, anywhere, else.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-09-09
- Comments
-
DO NOT GO WITH POP TELECOM!! They tell you everything you want to hear over the phone when signing up and DO NOT give you anything they say is in your package. They are rude and have tried to block me from joining another company my bill is always more than what they say it should be and I don't even have a house phone to say it could be that. Really not happy with them and I will also be reporting them to ofcom for harassment too
- Location
-
- Location
- hampshire
- Reviewing
- POP Telecom
- Date
- 2021-09-04
- Comments
-
They don't send the latest deals so you can choose whether to stay with them. they also block you from changing to another provider
- Location
-
- Location
- sudbury suffolk
- Reviewing
- POP Telecom
- Date
- 2021-08-19
- Comments
-
awful awful service. slowness. told i would receive a new micro filter in 24-48 hours, a week later and still not got it. once my contract is up i am cancelling it
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-08-09
- Comments
-
I’ve been waiting for 2 months to get internet. I call every week and I’m always greeted by rude people!
Every week they change the date of installation, although I have already an openreach socket at home they do not give answers!
I’m tired of spending my words on calls with them, tired of spending money on data.
One of the ladies that got my call put on my notes saying that I requested extra hours service to openreach when I didn’t say that. So they lie, they joke around with costumers, they don’t give plausible answers, they tell me all the time that there’s nothing they can do.
- Location
-
- Location
- Denbigh, North Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-29
- Comments
-
Rude and argumentative staff. Poor constant signal and customer service team are badly rude and almost enjoy being unhpful and raising their voice at you whilst telling you you can't get out of the contract. Cancel your DD. Company sign you up to something they don't really offer. Stay clear of this company.
- Location
-
- Location
- Neath
- Reviewing
- POP Telecom
- Date
- 2021-07-12
- Comments
-
Absolutely awful!! Avoid avoid avoid. Internet hasnt worked since i went with this company. Rang to say i was having problems... when i spoke to representative i asked if there would be a call out fee if there was any problems with the internet he said no. Actually there is a fee of 192.00. Another person from customer service told me to get a screwdriver and take the socket off.if i could look to see if i could see a problem...i kid you not!! Iv never heard anything like it. Worse thing i did was moving to this joke of a company.
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-05
- Comments
-
Please please do not go with these Muppets stay away bad rude customer service and it’s a big con
- Location
-
- Location
- Derbyshire
- Reviewing
- POP Telecom
- Date
- 2021-06-15
- Comments
-
After speaking with Paul today he sorted out my problem in no time. Paul was very nice to speak to and polite,he talked me through everything and now it's all sorted.Im happy now it's all done.
- Location
-
- Location
- Whitehaven
- Reviewing
- POP Telecom
- Date
- 2021-05-25
- Comments
-
Princesses excellent at giving me advice and get me set up with my router it is absolutely fabulous thank you very much
- Location
-
- Location
- Southport
- Reviewing
- POP Telecom
- Date
- 2021-05-09
- Comments
-
Ordered Broadband based on the reviews from Trustpilot... Within 10 mins of posting up my purchase on Social Media, I was inundated with warnings about the company about how they manipulate their own reviews, social media pages etc... So I cancelled my contract with them immediately. I have thus far struggled to get the £9.99 refund for the modem that I was never sent, despite emails and social media attempts. Not a trustworthy company. Avoid!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.