322 Customer Reviews over 9 pages
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- Location
- Middlesbrough
- Reviewing
- POP Telecom
- Date
- 2019-01-11
- Comments
-
Hello just thought I'd leave a review just moved in my house a few months back and was looking for cheap broadband deals came across poptelecom cheap deal thought I'd take a gamble I'm more than happy needed an engineer's to come and install a phone line to my property which only took them about an hour been up and running for abit now with no problems whatsoever happy customer cheers Chris
- Location
-
- Location
- Bath
- Reviewing
- POP Telecom
- Date
- 2019-01-10
- Comments
-
Poor customer service so rude and snappy, wont provide you what you pay for worse company ever would mever recommend
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2019-01-04
- Comments
-
Simply the worst customer service I have ever encountered! After I left they proceeded to threaten me with a debt collector for monies that had been paid. Rude unprofessional and almost deliberately unhelpful.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-01-02
- Comments
-
Changed to POP recently, they do all they promise and more. I have the highest download speed now and feel confident in recommending POP to friends and family.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-12-28
- Comments
-
Broadband speed virtually non existent, unable to use Now tv all over the xmas Period, tech support only available during office hours, so no help there, a really poorly run outfit, who are connected to talk talk can't wait to end contract, stuck with them till March
- Location
-
- Location
- smethwick
- Reviewing
- POP Telecom
- Date
- 2018-12-21
- Comments
-
after a recent kerffufle with these people i think they are actually getting their act together, hooray.
- Location
-
- Location
- Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2018-12-03
- Comments
-
I ordered pop broadband on a deal at £21.50 with no connection fee but i got a call today from pop broadband saying i cant have that deal because were i am and its £29 a month plus £40 connection fee i have never heard of this before i wouldn't touch this company with a 20ft pole very shady
- Location
-
- Location
- Newport Gwent
- Reviewing
- POP Telecom
- Date
- 2018-11-30
- Location
-
- Location
- Mansfield
- Reviewing
- POP Telecom
- Date
- 2018-11-15
- Location
-
- Location
- Staffordshire
- Reviewing
- POP Telecom
- Date
- 2018-11-14
- Location
-
- Location
- Newtownards
- Reviewing
- POP Telecom
- Date
- 2018-10-24
- Location
-
- Location
- North walez
- Reviewing
- POP Telecom
- Date
- 2018-09-29
- Comments
-
Total crap service!!!.I have gone over to Plusnet.ive just had a letter from a debt collecting agency for wait for it,36p yes 36p!!!for anyone waiting to go to them!!FORGET IT!!!!!
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2018-09-17
- Location
-
- Location
- BURY ST. EDMUNDS
- Reviewing
- POP Telecom
- Date
- 2018-08-23
- Comments
-
I put up with this for a year and a half. I complained Serveal times did improve temporarly. Had 5 months left and tryed to change provider they contacted me and threatened me with a cancellation fee. But gave me the same deal as other provider. My service is now worse than ever. Now I'm stuck with this crap service for another 2 years. What an idiot. Can anyone help.
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2018-08-16
- Comments
-
Avoid at all costs, service is constantly cutting out and dial-up is fast, customer service well there is none. Rude, arrogant not prepared to help, refused to tell you who their ADR is so you can make a complaint and they won't do anything to help. Need closing down.
- Location
-
- Location
- Alnwick, Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-08-13
- Comments
-
NEVER EVER USE POP TELECOM!!! They are absolutely rubbish!!! Our broadband has been dropping out for months, they did a check and told me it dropped out 25 times yesterday, however, it would cost me nearly £200 if an engineer came out and couldn’t find a problem! I said well there is obviously a problem if it’s dropping out 25 times in one day! They said it could be my fault so I would have to accept the charge, they said it could be rats chewing my wires or a small child playing with the line connection?! They advised I get a screwdriver and try to fix it myself!!! Please spread the word, they are ridiculous, stay well away!!! We will be getting another provider as soon as the contract ends!
- Location
-
- Location
- Anglesey North wales
- Reviewing
- POP Telecom
- Date
- 2018-08-09
- Comments
-
Did not inform me that contract had finished!! Speed of broad band use less.have gone to another provider.had a phone call saying they could do a better deal. Would not take NO for an answer!!!.hung up in the end.poop telecom!!!
- Location
-
- Location
- North Wales
- Reviewing
- POP Telecom
- Date
- 2018-07-27
- Comments
-
Overall the telephone/broadband performance was satisfactory, but after the contract was ended a very threatening email was sent demanding payment of an outstanding bill, threatening court action and debt collectors. This was only a few days after the bill had been sent out and as far as my parents knew the bill had been paid. No attempt was made to contact to clarify or seek payment in a courteous manner. An absolutely disgusting way to treat customers. Shame on you.
- Location
-
- Location
- York
- Reviewing
- POP Telecom
- Date
- 2018-07-27
- Comments
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Avoid like the plague. Inaccurate billing. Threatening staff. Refusal to let you move provider. DD system that doesn't work. Overcharged by 100% over 2 years. Breaches of Ofcom Regulations. Illegal debt collection practices after you've left and don't owe them a penny. DO NOT USE POP TELECOM. CHOOSE ANYONE ELSE.
- Location
-
- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2018-07-01
- Comments
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The internet connection drops every couple of hours meaning you have to reset the router. If you phone they are rude won’t let you leave even within the cooling off period. Just a joke of a company in my honest opinion avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-06-17
- Comments
-
Pop Telecom are resellers for TalkTalk, the lowest rated of all broadband suppliers. So not only are you getting the terrible performance which talktalk are famous for (see 'which' reviews) but you are dealing with a middleman too. I know because I moved to pop telecom from talktalk without realising this...and only discovered too late.
I have had endless problems with them since getting trapped into signing up for them. It started when I discovered that the 14 day money back ends before you are connected with them. I got so fed up with their poor customer services that I went to visit them and found just a little locked office. Nobody would talk to me and I was told to phone them. Again.
I demanded to be released from my contract but they said they would only let me go if I paid the whole of my 18 month contract of in advance AND paid a £100 cancellation fee.
I spoke to talktalk, who I'd had problems with before and they confirmed poptelecom were reselling talktalk broadband but refused to help.
When I tried witholding payent to get some sort of service I started getting debt-collection calls (on one day I received 6 ansafone messages from different people) and eventually one that can only described as threatening.
Pop telecom is just a name. It's actually a group of 10-12 people, reselling other peoples services. They're a nightmare to deal with.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2018-06-16
- Comments
-
Absolute rubbish this company I started with them at my old address and when I moved they said I had to start a new one I am due to move again next month and really do not want to start another contract
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-06-13
- Comments
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Poptele com found at fault by CISS in April 2018, still have not paid me my compensation sending a final bill to them via a lawyer and l will take them to court.
No broadband from July 2017, left them in March 2018 with out any exits fees because l used the CISS service offered in London, and its free.
Keep well away from them.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-05-24
- Comments
-
Used them, think their rather good
Thanks
- Location
-
- Location
- Ashington
- Reviewing
- POP Telecom
- Date
- 2018-05-16
- Comments
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My contact has ended with pop telecom I changed provider had to pay £22.99 for leaving started to juse my new broadband then I RECEIVED a email demanding that I must setup a direct debit with them or I will be charged £9.50 a month and they will pass my case over to a third party to collect the money's and this will effect my credit rating. I emailed them back and said why do I need a direct debit with you when I no longer have a contact with you they emailed back and said you don't have a contact with us any more and you don't owe anything money no apology just dam right nasty beware of the scum you give your money to
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2018-05-14
- Comments
-
Avoid at all costs. Worst company I have ever dealt with. Dont pay the (£100-500)disconnection/severance/cessation or whatever they call it at the time. It is not legal to have a residual contract clause.
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-04-26
- Comments
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Lost Broadband in july 2017, by December 2017 still not fixed, tried to move on ended up going to CISAS (Communications & Internet Services Adjudication Scheme) who found them at fault, no fees applied,refund of my costs, Poptele Com hid behind "contract" but the contract works both ways, they tried to say broadband is free, so they can not be held to account, load of rubbish, so are their fees to move on, do not pay if you have a real reasons/faults keep all letters etc and go to CISAS for help. Link on google.
Low cost means third world services who just do not care.
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2018-04-13
- Comments
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Absolutely superb. Can't understand some of these bad reviews. If you don't like them go with someone else and pay twice the price. For the price they are simply unbeatable.
- Location
-
- Location
- Newton Stewart
- Reviewing
- POP Telecom
- Date
- 2018-03-30
- Comments
-
shocking a rip off from start to finish the worst provider on the market they just randomly add charges to you bill and hope you dont notice. the connection charges for the free phone calls are more than the phone call itself. truly awful avoid at all costs
- Location
-
- Location
- Redditch
- Reviewing
- POP Telecom
- Date
- 2018-03-13
- Location
-
- Location
- RENFREW
- Reviewing
- POP Telecom
- Date
- 2018-03-05
- Comments
-
total waste of time broadband always going down whe i called i got abuse on the phone saying they could not see anything wrong and demanding over £50 for a new router stuck in an 18 month contract beware of this total garbage.
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-02-28
- Comments
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Well what a soory state this Company has got its self into. Having experienced it at first hand I have to agree with the majority of reviewers. This is an appalling Company and the regulator needs to take heed and do something about it.
My own story is similar to those below, Pop staff who do not listen to your complaint, badger you to pay inflated fees, coerce you to stay with them at all cost and then when you say NO. then they hit you with the fees..
My contract termniated naturally after 24 months, I decided to switch as was my right. That was the start of my nightmare. They blocked my switch and then went on to harass me for £100.00 exit fees. Its in the contract they say. section 32. Well I examined my contract and low and behold, its not there. Cast Iron case of changing the terms mid contract. I posted them my contract as proof. Oh they say look at our web page its clearly in section 32. Not interested says I My contract does not contain this clause. They went on to block my switch again a second time. They also billed mt for the following month after my contract expired. When I cancelled the DD they threatend me with additional costs for not paying by DD. This Company is appalling. After almost 2 weeks they then tell me they posted out to all their customers the changes to contract in October 2017. Rubblish says I. I have never received anything via mail from this Company all correspondence including billing is via E Mail. I ask for a copy of this mailshot and low and behold they are unable to produce it.
Finally after much effort of their part to wear me down, they give in. A Senior Director has conceeded and allowed my switch to go ahead. We are now battling over the final invoice they produced for the month after my contract terminated naturally. Their regulator is CISAS if I have to take my case to them to finally get them to see sense then I shall and they will start to look rather foolish...
I have used Citizens advise and Ofcom for information. The thrust is"They cannot change your contract terms unless you have been notifed and they have given you 30 days to quit. They cannot block a switch on spurrious grounds and if they do they are running foul of Ofcom directive "General conmditions Of Entitlement section 22
Dont let them get away with harassment complain to Ofcom. They wont look at individual cases but as they receive more and more complaints they will have to take action against this Company.
Another useful site for info on how to complain is:- www.complainingcow.com
good luck
- Location
-
- Location
- Welney
- Reviewing
- POP Telecom
- Date
- 2018-02-27
- Comments
-
Mega slow speed, particularly at peak time, pitiful response from customer service, charges arbitrarily added to account and punitive fees to leave - even OUT of contract.
Don't do it!
- Location
-
- Location
- Wisbech
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
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I have had pretty much the same problem as many others. I was unhappy from the very beginning, and tried to cancel to find I could not without receiving a bill for the whole 24 months of the contract. I never received any paperwork from them and never was able to acces my account on their website. I gave up complaining about our poor broadband speeds. Now that the 24 months are almost up, I have set in motion a transfer to another provider. I get an email and a phone call, saying that there is a termination fee of £100. I have been with 3 other providers and never encounter such a condition. Apparently it was is the contract that I have never seen. Maybe that is why the can’t act was so illsuv.
- Location
-
- Location
- devon
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
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AVOID PEOPLE. I can only guess that people leaving good feedback work for them. So angry I was stupid to sign up, got out now but was charged £100 for this, although money well spent to get rid of them
- Location
-
- Location
- Denbighshire
- Reviewing
- POP Telecom
- Date
- 2018-02-20
- Comments
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I have read a lot of the other reviews and I agree with most of them, they tried to add on to my bill every moth, I stopped that! I want to leave them but I am too frightened to.my contract is up but I am frightened of them.I am old and trying to take on all this new world internet is very hard now for me to learn, I do try but I know now I have made a big mistake going with this company.... Think I will just have to stay with them! What a mess.
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2018-02-14
- Comments
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I've dealt with many bad companies - this one takes the biscuit, and anything else they can get their hands on. Please, please, please look elsewhere or you will regret it. How Ofcom have not closed them down long ago is a complete mystery. I assume CISAS (arbitration service) must have a separate department to deal with these....people.
I got this deal from MoneySupermarket. Advertised in 2 places as an 18 month contract and £22.99 per month with free anytime calls to landlines and free router.
1st charge was £6.99 to deliver the 'free router' - ok let that one go. Speed up to 17Mbs. Can't grumble as I know that means it will be nowhere near that. In reality it was from 5-6Mbps down and around 0.75 up. Service is erratic over the weekends but bearable if you are a light user.
Once you try to leave then you realise you are in Royston Vasey. They say the contract is for 24 months and not 18. They way they do this is by slipping in small print that states 24 months after the contract begins. Luckily I have a copy of an email sent to them explicitly stating that this was for an 18 month contract(plus screenshots) - not that it made much difference they are still trying to force a payment for 24 months.
The other scam they try is to change the start of contract date so they can charge early termination fees. Unfortunately they sent me an email stating when the contract started. I pointed out that by time of the contract start date they were stating they had already sent me an invoice and dipped into my account for pre-payment for the 1st month so this could hardly be true (or legal).
The next scam is additional unauthorised charges. These started on the 3rd invoice with a whopping 5 items added creatively named - Land line assurance, CLI PR or REST or CALL-RTLRFD (yes - really), Premium rate adult bar, Premium Rate High Bar. The result was the bill was nowhere near what was advertised on the initial web page offer. If you didn't spot the extra charges they would introduce a £0 Router Assurance. After a few months this would start to have an amount added.
I'm way to busy to check small print and bills, but finally rumbled this scam after the 15th invoice. The support person was very surprised I didn't like these unauthorised charges and said 'we add them to everyone's account'. Anyhow she promised an immediate credit note on the account. This never arrived. In two (recorded)phone calls the 'support' staff claimed that I had received some payback. Both amounts were very different and imaginary, nothing was ever credited to my account or against the invoices.
Upon trying to leave they stated a £100 admin termination fee. Two subsequent letters threaten fees of up to £500.
They have now cancelled my transfer to the new supplier - without informing me. I only found out by optimistically ringing my new supplier. I will be disconnecting their router from the termination date, unfortunately, as they know, this cause many problems.
The directors are gain huge incomes from this and their other company on the back of the misery they inflict on so many people.
Please review anyone you move to and check out the directors carefully on the companies house web pages.
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-25
- Comments
-
I complained to their regulator:
CISAS- TEL: 02075203814 They helped me within 2 days. I did not have to pay anything and I asked for compensation £ 250. I was successful
Even if some people paid £100 they have the right to complain to CISAS and ask not only for a refund but also for compensation.
TAKE ACTION PEOPLE
- Location
-
- Location
- staffs
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Comments
-
bad experience when changing from PopTelecom to another provider ,made me pay £100 there and then on the phone before they would release my telephone number and Broadband ,when I cancelled the direct debit ,they put it back on,I had to phone my bank to make sure it was cancelled
- Location
-
- Location
- New Malden
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.