1,366 Customer Reviews over 35 pages
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- Location
- Midlands
- Reviewing
- Post Office
- Date
- 2020-06-04
- Comments
-
Balls. Big hairy ones. Better since getting fibre as actually do get decent speeds but whether it will actually work or not is another thing. Quite often just cuts out, refuses to accept password etc and a lot of the time it’s nothing to do with anything my end, it’s them. If the communication was a bit better and they just put out a tweet saying what was happening and why (“Sorry for the problems in wherever, Frank just pooed on the console and we’re clearing up the mess), they’d probably not seem half as crap... they’re pretty rubbish via phone too as the main goal seems to be to keep you paying whether you have decent service or not. That’s business. Told my fella not to go with the bloody post office for internet, like going to Burger King for office supplies; it’s cheap for a reason. Lots of negs, just one positive; when it is working it can handle 4/5 devices streaming at once without much fuss. If it works.
- Location
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- Location
- Northumberland
- Reviewing
- Post Office
- Date
- 2020-06-04
- Comments
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Absolutely shocking, I have lost count of the number of times I've rang to complain that my service keeps cutting out, sometimes 20 times a day. They send me an e mail insisting they have fixed the fault only for it to happen again within hours. If only I had read these reviews before switching to them. Don't even consider using them, no matter what the price is, they are the worst company I have ever dealt with. If I could have left zero stars I would have.
- Location
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- Location
- Dunblane
- Reviewing
- Post Office
- Date
- 2020-06-04
- Comments
-
I shop around for Broadband every year and other than Sky, Post office has been the worse. The broadband speed was ok but it dropped several times a day every day, didn't seem too bad at the start of the contract but by the end was about 4 times a day. Switched to Plusnet, speed has doubled and connection is reliable. wouldn't go back to Post office
- Location
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- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-06-03
- Comments
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Absolutely shocking broadband connection and speed. It drives me crazy. I did complain because there's no connection at all several times a day and was told there was nothing wrong with the line. Unhelpful.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-02
- Comments
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OMG The Internet is the WORST. It Takes Me 2 minutes To Search Something up on the search bar. And every 5 minutes the internet keeps on going down so i cant even do anything. DONT BUY IT ITS A WASTE OF MONEY. And Gaming. Every 5 minute it freezes cuz my ping is at 200.
- Location
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- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2020-06-01
- Comments
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I am a single user household.I have had no problem with my usage last year. I have been able to speak to customer advisors on an access to account problem. It’s not all negative with the Post Office
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2020-05-30
- Comments
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Absolutely the most shocking broadband provider I’ve ever been with. It’s impossible to stream anything, the internet goes down at least 4 times a day, forget about downloading a game on a console - it took me 3 days to download a Switch game and couldn’t even load Facebook on a phone whilst it was doing that. No use trying to get through to them on the phone and they don’t reply to emails. Don’t let the cheap monthly price tempt you, there’s a reason they charge so little. Currently been without any internet for over 24 hours! Can’t wait to cancel!
- Location
-
- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2020-05-29
- Comments
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AVOID!!!! I have been having countless issues with PO Broadband. Cuts out regularly, during zoom meetings and frequently thorough the day, including for a WHOLE HOUR this morning. The customer line is regularly engaged or just wont pick up calls and despite having countless issues with the line I am told my line is working fine! Need to change provider!
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2020-05-28
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-27
- Location
-
- Location
- Haslemere
- Reviewing
- Post Office
- Date
- 2020-05-23
- Comments
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After years of failing broadband speed and paying more than most others... last night I had a download speed of 0.2 and upload of 0.5.... I decided enough is enough.. and I have gone !
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2020-05-22
- Comments
-
Hi,
Im a 16 year old that studies computer science and i have never 1ce seen a connection drop to as low as 4000 kilo bites, or to put it simply. HALF A MEGABITE!? Connecting a damn nokia to ur devices would be better
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-22
- Comments
-
Worst service ever. I called today with the hope that it will get better. But it has gone from worse the worst. I can not wait for contract to end.
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
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Quite possibly the worst service for WIFI I've ever experienced. I'm writing this review to push people away from Post Office's broadband, DO NOT waste your money with this company. The WIFI drops every 2-3 minutes, you cannot stream anything, downloading takes days even for the smallest thing. The customer service will not fix any issue you have, they just say "Why don't you just change provider?". They are cheap for a reason, can't describe in words how bad they are.
- Location
-
- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
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Utter Rubbish. What's the point of paying for something that drops out 3 or more times a day, and that's after having it for 8 weeks. I'd rather pay more and have something that works properly. Customer Service say they will call me back. We'll see.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
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The worst broadband I have ever had. Service cuts out all the time. F you only use the internet to look up the odd thing, this is the service for you. However if you stream tvs, are studying or have to work from home. This provider is no good for you! The customer service is rubbish, will lie to you. Also the router provided is really poor quality and prone to breaking. This is my 2nd and have only had this provider for 5 months
AVOID.AVOID.AVOID
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-18
- Comments
-
Horrible wifi. A joke. Doesnt work at all and when it does it constantly cuts off. It doesnt work for more than 10 minutes a day and even 10 minutes would be an exaggeration for this ****** company.
- Location
-
- Location
- Swansea
- Reviewing
- Post Office
- Date
- 2020-05-18
- Comments
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Absolutely disgusting,have alot of people in the house so there are alot of devices connected but goes randomly about 30 times a day and phoned them multiple times and their attitude is horrendous, do not listen to a word you are trying to tell them and when they do it is fixed for a day and then gors back to being a very bed connection again.
- Location
-
- Location
- Rochford essex
- Reviewing
- Post Office
- Date
- 2020-05-17
- Comments
-
Terrible was put in on 9/1/20 took 6 weeks to go live has broken down 4 times everytime took 7 plus days to get working last week broke again 2 engineers 1 outside all day then 1 inside was told would be called when was coming no just turned up no ppe no face mask no gloves both household disabled no internet no way of getting online shopping only pay as go phones data all gone Total joke of a company now have to wait 5 days for engineer cant wait to leave if food doesnt run out before . Cant get cash as no online banking totally Buggered cheers postoffice TELECOMS
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-05-15
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2020-05-15
- Comments
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I was told I would go live on the 14th May that never happened I was not informed that there was a delay after ringing costumer service and I had no new information they couldn't tell me why or how long it would take after 5 phones I'm still non of the wiser. I wish I had read all the reviews before signing up.
- Location
-
- Location
- Irrelevent
- Reviewing
- Post Office
- Date
- 2020-05-11
- Comments
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Please read The Sand Machine by Gill Jackman for a full and frank critique of exactly what it's like dealing with the post office over your broadband. They don't read emails. They have a call centre where the workers haven't read and can't read what you've written. They eat your time. The new discounts are REFUNDED a month or two later, creating a scam where they hold your (read everyone's) money for over a month and take the profit. Then they use all your time as you get in touch with them about this, via India, via an illiterate who is responding to your email. Disgusting.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-09
- Location
-
- Location
- Warwickshire
- Reviewing
- Post Office
- Date
- 2020-05-06
- Comments
-
Absolutely the worst broadband I have ever had - in line with many other reviews here, I have ha0d broadband at the same address with many providers, with consistently decent speed - UNTIL Post Office. Daily total disconnection for a few minutes at a time, unbelievably low speed (measured: 0.7Mbps).
They then wanted to charge me £30 to leave a couple of months early. The only reason this review isn't consistently 1-star is because a customer service agent was eventually able to help waive this charge - after which I was satisfied, but after two days solid of utterly atrocious speeds (websites failing to load, let alone streaming video) I decided to leave another review to warn others about this utterly terrible service, while I wait for my next router to arrive.
It just does not work as required, at all. It's like being back on dial-up. Avoid.
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2020-05-06
- Comments
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This review is for post office broadband.
I have been a loyal customer for several years.
I have NEVER been given the promised speeds that was signed for in the contract, it has always been a bad service and has always cut out regularly, in I do not even get up to 1mbps usually 0.47mbps or less. I stayed with them thinking they would get better with time. They don't.
And now and for the last 6 weeks at least, I can not even load a mobile app over my WiFi. And trying to watch something on Netflix or now TV, well not worth bothering is it. It pixelates so bad you can't make out a face, buffers every minute or so, pauses and plain cuts out.
I would not recommend this service, especially when you pay in good faith, and they still always let you down. And you struggle to communicate with your family and friends.
Made a complaint 3 weeks ago, nothing has been resolved yet.
- Location
-
- Location
- High peak
- Reviewing
- Post Office
- Date
- 2020-05-05
- Comments
-
It’s a shame really as have been with the post office for 6 years and any issues have been sorted previously. On the 24th of April I was unable to see my e mails as post office decided to take my e mail address off and lost all my e mails. I have rung them 7 times over the 10 days since as each time get told a manager will ring back which never happens, put a complaint in which they should ring back, again no call. After 4 attempts of a manager ringing back I have given up. Today I was told the manager dealing with my complaint was on holiday day after I logged it until the 10th. Disgusting if they are but I feel it’s all lies. They have deleted and lost my e mails, I am trying to log on to deal with my mortgage break but can’t, it is causing me so much stress that a company can do this and have the worst customer service I have ever experienced. I am currently looking at who to move to and get out of my contract early, if you value your safe personal data I wouldn’t use post office. Worst ever customer service and not worth the hassle or any benefits. Think they should get rid of their managers as obviously they dint do anything at all. Useless is an understatement. I feel they have broken gdpr rules by deleting my e mail address. 0 out of 5 not even worth a 1. Avoid at all costs.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-03
- Comments
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Hi all
For last 14 years this is the worst service I’ve ever had if I had a 5 mbs I feel like a king,customer service useless You can get only lip service “will check,will do,will will” forever and nothing changes .
Can wait to run out my contact and that all never ever again .
I will never recommend this supplier to no one even my enemy’s
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2020-05-03
- Location
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- Location
- Rotherham
- Reviewing
- Post Office
- Date
- 2020-05-02
- Comments
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Totally not fit for purpose. Came off Plusnet who were faultless but it prices up so thought I'd give these a go. Had non stop issues with connections dropping and poor speeds throughout. Had engineers out, done endless speed tests and finally they're giving me a new router! Will be leaving as soon as I can, never to return!
AVOID AT ALL COSTS!!!
- Location
-
- Location
- Oxford
- Reviewing
- Post Office
- Date
- 2020-05-01
- Comments
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Won't use again. The child filter blocks a lot of children's sites that it shouldn't, the BT one was much better. Reliability is so-so if all you're doing is downloading files but I've had numerous problems with port 22 (ssh) getting blocked, meaning some applications don't work properly, despite phoning them on many occasions (with ridiculously long on-hold times). Very cheap, but in hindsight not worth the saving.
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2020-05-01
- Location
-
- Location
- Darlington
- Reviewing
- Post Office
- Date
- 2020-04-30
- Comments
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I wish I had read the reviews first, this is the worst broadband I have ever had. Constantly drops connection, if it connects at all in the first place. Customer service constantly deny there is any problem with them although it has always been fine with other providers. Last time I spoke with them they said I was wasting their time and would have to pay to get out of contract. Do not, under any circumstances use Post Office broadband, I can't wait for the 12 months to be up so I can get rid of it.
- Location
-
- Location
- Dumfries
- Reviewing
- Post Office
- Date
- 2020-04-28
- Comments
-
Broadband is an absolute joke from these clowns 5mbs upload and .5 MBS download wouldn't piss on that if it was on fire lol definitely won't pay for that **** again so post office can sing for there money
- Location
-
- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
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Please do not go with the Post Office biggest regret ever. It was £10 a month cheaper which initally attracted me to the switch however this resulted in regular outages during peak times and speeds less than 1MB download and hardly any upload speed. After 4 months in contract and numerous complaints with Post Office trying to fob me off with excuses. All blame for my end never their end a problem. I broke contract and paid £80 to leave and go back to my previous provider.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
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If it was possible to give zero stars I would give zero. DO NOT USE THIS 'SERVICE' it's abysmally bad, by FAR the worst of any I have used, and I've used several in this house over the years.
Barely works at all, even when I've resorted to plugging in an ethernet cable. The signal is rubbish and constantly drops out. I've had to resort to tethering to my phone on multiple occasions. It also doesn't work with chromecast, which is another problem. It's so bad that I'm considering switching before my contract term is up. Terrible, just terrible. I NEVER normally write online reviews except to praise positive service so that gives you an indication of quite how terrible and not fit for purpose this 'broadband' is. I will NEVER use this company for broadband again, because quite simpy you don't get any broadband!
- Location
-
- Location
- tyldesley
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
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Absolute ABYSMAL customer service long delays answering phone call. web site would not accept the router password. My emails ignored. They are nothing short of fraudulent misinformation.even though I was never able to go live,as promised 30/04/2020 now they are demanding early exit fee of £124.02 THEY insist it was my fault for not giving them the correct information to the correct department???
- Location
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- Location
- Luton
- Reviewing
- Post Office
- Date
- 2020-04-26
- Comments
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Not going to sit here and rant and rave, i will be contacting the ombudsman.
When i first had dial up, it was faster.
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2020-04-25
- Comments
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Have not been with the Post Office for very long, but, thus far I've not been impressed with them. I signed up for claimed speeds of 30Mbs & quite often I'm seeing only 2.0Mbs ! Not impressed at all. Would not recommend them & will not use them again ...
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2020-04-23
- Comments
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Never ever ever buy Post Office broadband. It is utterly useless and cuts out relentlessly...want to stream a movie? Forget it! I have been stuck in this contract for 11 months...there is light at the end of the tunnel
- Location
-
- Location
- Stoke on trent
- Reviewing
- Post Office
- Date
- 2020-04-22
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.