1,452 Customer Reviews over 37 pages
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- Location
- Bristol
- Reviewing
- Shell Energy
- Date
- 2024-04-13
- Comments
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Always get disconnected from Roblox when using this WiFi it sucks
- Location
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- Location
- ML
- Reviewing
- Shell Energy
- Date
- 2024-04-11
- Location
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- Location
- Greenock
- Reviewing
- Shell Energy
- Date
- 2024-04-10
- Comments
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I’ve been with shell energy since October. The speed is excellent and the wired connection is extremely reliable. But there is a big BUT the wireless connection is awful. Constantly just drops signal for no apparent reason as if you plug in to the router the broadband is working fine. It can be very frustrating. I appreciate it’s very cheap £21.99 but the wireless connection should really be much better than it is.
- Location
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- Location
- Leicester
- Reviewing
- Shell Energy
- Date
- 2024-04-09
- Comments
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Disappointed with Vodafone Broadband's False Promises and Lack of Customer Service
I recently received an enticing email from Vodafone Broadband, promising an upgrade to my broadband service at no extra cost, along with £100 in Amazon vouchers. Excited about the offer, I eagerly awaited a text to schedule an appointment, as stated in the email. However, over two months have passed, and I've yet to receive any communication regarding the upgrade or vouchers.
Frustrated by the lack of action, I reached out to Vodafone's customer service, only to be met with confusion. None of the representatives seemed to have any knowledge of the offer, and instead, they attempted to sell me a new contract without honoring the promised vouchers.
What's more disheartening is discovering that new customers are effortlessly offered the same £100 vouchers simply by switching online through comparison sites like uSwitch. It's evident that Vodafone values acquiring new customers over rewarding loyalty.
As a loyal customer who received a promising offer via email, it's incredibly disappointing to be left in the dark and denied the benefits promised. Vodafone's failure to deliver on their commitments and their lack of transparency regarding existing customer rewards have severely tarnished my perception of their broadband service.
In conclusion, Vodafone Broadband's false promises and poor handling of customer inquiries have left me thoroughly dissatisfied. As a loyal customer, I expected better treatment and transparency, but unfortunately, Vodafone has failed to deliver on both fronts.
- Location
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- Location
- Coatbridge
- Reviewing
- Shell Energy
- Date
- 2024-04-06
- Comments
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Disgusting having left withbno internet forc6 days now and i am disabled and reky on wifi fir my door ringbell and cintact with family and friends.
Promised a new power-packed only for next day to be contacted saying i need new router and woukd be wirh me in 24hrs...still nothing.
Made complaintxas this is second time (1st time was an outside problem) and given £2.17 comp.
The company has also been sold without infirming customers to Octopus, who inturn use talk talk, neither provider would i ever choose.
Cannot get customer complaint who soeaks and understands english and constantly talk over you after being on the phone on 4 seperate occassions for well over 2hr.
Never use this awful company
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2024-04-04
- Comments
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Two weeks ago around 1.00am internet stop!!!
Phone calls non stop customers service cut off twice. Then Today at 1.30am Once again internet cut off they want MONEY but they don’t deliver the service! Postoffice broadband was never as bad as this company. Who is my provider from Postoffice sold to Shell then to Octupus then in February to Talk Talk but was told by shell they will deliver the service. These companies should stick to oil if there’s any left because we want Internet NOT OIL!!!!
- Location
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- Location
- Shrewsbury
- Reviewing
- Shell Energy
- Date
- 2024-03-27
- Comments
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Over priced, Shell sided contact. Frequently boosting the fees. Worst ever!
- Location
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- Location
- Needham market
- Reviewing
- Shell Energy
- Date
- 2024-03-23
- Comments
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I have never experienced such a poorly managed team. Calls get cut off with no call backs and the internet speed is pathetic.
I am happy to say I have found a new provider and the speed is amazing, so is the level of service.
My advise is DO NOT GO WITH THIS COMPANY,
Complete waste of time..
0,,, effort to help resolve any problems..
- Location
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- Location
- Bristol
- Reviewing
- Shell Energy
- Date
- 2024-03-18
- Location
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- Location
- Tandragee
- Reviewing
- Shell Energy
- Date
- 2024-03-05
- Comments
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Used to be good, signed up for 200 full fibre, was told I could have VoIP then sorry we don't. Speeds regularly under 100mbs and very unstable, drops off at least 3 to 4 time's per day absolutely horrendous
- Location
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- Location
- Cornwall
- Reviewing
- Shell Energy
- Date
- 2024-03-05
- Comments
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Moving my broadband to Shell was the worst mistake. Went with Shell after going through Uswitch who recommended them. Only went live yesterday. Connection keeps going down. I phoned tech support spent over a hour still could not get the internet on my tv.
- Location
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- Location
- Glasgow
- Reviewing
- Shell Energy
- Date
- 2024-02-27
- Comments
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This company is criminal. Charged £700 when I switched to BT, despite promising, ( because service was non -existent, execrable ) I would not have to pay anything. Broadband cut out when watching programmes, so much so we couldn't watch ANYTHING.Had to pay for engineer visits and new broadband appliance. And was charged for the old one! What a joke!This went on for two years.
Now very large outstanding " bill " is with debt collection agency because I refuse to pay. Have reported Shell to Ombudsman ( formerly Post Office, there was no say in this switcheroo from former supplier, P.O )Shell should stick to oil. The whole outfit are a bunch of crooks worldwide.Hellish company, avoid like the plague. Would give zero stars if I could. Absolute thumbs down.
- Location
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- Location
- Swadlincote
- Reviewing
- Shell Energy
- Date
- 2024-02-25
- Comments
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I guess they are lucky that you can't actually give 0 on the rating scale.
Price is doubling from £25 to £50 this year. Not a great start.
Got the contract in August, roughly every 2 days connections dips. Unstable garbage for it's price. The download and upload speed is not what was promised. And the router is so bad that WIFI cannot even go to the second floor let alone struggles to get into the dining room ( which is the room after. ) Shell should still to their strength and carry on playing corporate monopoly greed with it's oil.
- Location
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- Location
- Fulham
- Reviewing
- Shell Energy
- Date
- 2024-02-24
- Comments
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The service has been incredibly disappointing, with consistently poor speeds that make even basic tasks frustratingly slow. It's frustrating to pay for a service that promises high-speed internet, only to receive unreliable and sluggish performance. This broadband connection has been nothing but a headache, causing more stress than convenience. I would not recommend it to anyone looking for reliable internet service.
- Location
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- Location
- NOTTINGHAM
- Reviewing
- Shell Energy
- Date
- 2024-02-22
- Comments
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Absolutely appalling service constantly dropping out and no connection. Not receiving the service I pay for. Avoid Shell energy, do not even consider them an option.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2024-02-22
- Location
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- Location
- Northern ireland
- Reviewing
- Shell Energy
- Date
- 2024-02-21
- Comments
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Poor connection phoned them mon week and they said they would do a reset, still as crap as ever. Regret signing up with them! Suppose to be fibrus top speed but I'm lucky if get any signal! I wish to opt out of my contract as I'm not getting what I paid for. Wish I read reviews before getting.
- Location
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- Location
- Aberystwyth
- Reviewing
- Shell Energy
- Date
- 2024-02-17
- Location
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- Location
- Cornwall
- Reviewing
- Shell Energy
- Date
- 2024-02-11
- Comments
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If I could give zero I would… absolutely awful and I wish I’d stayed with my previous supplier. I made a complaint and asked them to call me after 4pm due to my job. 1.45pm phone rings and an overseas customer service representative rang to sort. I said I couldn’t talk but to please ring back when I finished work to be hung up on…..
What makes it worse, their ‘customer service’ (very wide use of the term!) is only open during office hours- what use to us is that when we work the same hours so sorting a broadband issue remotely is insane!
I have complained, sent emails phone calls…. Nothing so my next step is to contact the ombudsman so can get out of this contract and go with someone who knows what they’re doing
- Location
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- Location
- Middlesbrough
- Reviewing
- Shell Energy
- Date
- 2024-02-07
- Comments
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Changed providers, due to start Feb 2nd, now the 7th, still waiting for phone line, broadband working but very poor, 88 year old mum with a lifeline pendant alarm service that does not work now so at risk.Customer services a joke, not interested, 2 hours on hold after initially speaking to someone so gave up, next time uninterested and unhelpful, blamed EE, blamed open reach, everyone but them. Why give a date when you can't port a number. Temporary phone number was offered but nothing.
- Location
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- Location
- NEWTOWN
- Reviewing
- Shell Energy
- Date
- 2024-02-07
- Comments
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Poor is the word. In this day and age the service should be excellent with no need for lengthy problem solving, interference ? use wired connection? and so on. Automatic changeover from PO broadband such a shame.
- Location
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- Location
- Chesterfield
- Reviewing
- Shell Energy
- Date
- 2024-02-06
- Comments
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Absolutely disgusting customer service rang them over 10 times to fix a problem they had caused,
Every Time a new agent was passed on to me they came up with a new way to screw me over and said the agent before them hadn't written it down to what the discussion was before, they have charged me triple my plan, THEN Forced me to pay £190 for the direct debt they messed up and even admitted too! they've owed me £40 i have an email proving they would add it to my account 3 months later still nothing done about it but more excuses, the last straw for them was when i was contacted by a payments department agent and she even admitted that sometimes they dont know what they doing and that the company isnt perfect. Great member of staff you have there shell. But i think they need more training. Customer service is so shocking
AVOID AT ALL COSTS!!
- Location
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- Location
- PLYMOUTH
- Reviewing
- Shell Energy
- Date
- 2024-02-03
- Comments
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The service is terrible 6 months reporting problems with the Internet dipping in and out .had to pay extra for data with my phone provider .No Internet from yesterday engineering not coming until Tuesday. Decided to leave this sham of a company been told i will have to pay an early termination fee .How are they allowed to get away with this .like others i wish i read the review .Don't choose this company going cheap isnt good when you have no service .
- Location
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- Location
- Hertfordshire
- Reviewing
- Shell Energy
- Date
- 2024-02-02
- Comments
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Just awful, the internet keeps dropping and it takes forever to come back online. I have to keep resetting my router! I will never use this internet provider again!
- Location
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- Location
- Essex
- Reviewing
- Shell Energy
- Date
- 2024-01-30
- Comments
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I started using Shell Broadband in 2023. It didn't start well with poor router equipment, but they did rectify this by sending a couple of router extenders. We moved home early 2024 and I had several discussions with them early December about the move and the importance of it being live by mid-January. I was assured multiple times it would be done. This didn't happen. Several phone calls, emails and personal expense to bridge the gap later we seemed to be getting somewhere with a new date of 1st Feb for activation. I get a call on January 30th to say that they wouldn't be able to provide broadband to my property AT ALL and thus had to cancel the order entirely. Leaving me with no broadband already for 2 weeks, and probably another 2 weeks to activate with someone else. Absolutely diabolical service no matter which department you ended up speaking to. Steer clear.
- Location
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- Location
- Heysham lancs
- Reviewing
- Shell Energy
- Date
- 2024-01-17
- Comments
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We have been with shell,for several years.
Each year there is a price rise, which is ok.
However to stay with them you need to call them,this is just ridiculous as everything else is done online.
Even though they claim to have rang you on both home and mobile phones,also emailed us.
Complete lies.
This year, was fed up,changed for a better deal without a landline, suggest you do the same.
- Location
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- Location
- Watford
- Reviewing
- Shell Energy
- Date
- 2024-01-16
- Comments
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The first bill will charge you for when your fibre connection is installed which is not clearly explained.
This mean my first bill charged for an extra 18 days before the fibre connection went live.
You will have to waste a lot of time challenging this practice to get a refund for hidden costs
In hindsight, it's better to pay more for a more reputable supplier
- Location
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- Location
- Jarrow
- Reviewing
- Shell Energy
- Date
- 2024-01-15
- Comments
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Absolutely terrible! Connection is appalling, watching Netflix and half way through film, Connection cuts out. Worst ever!!!
- Location
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- Location
- Cheltenham
- Reviewing
- Shell Energy
- Date
- 2024-01-13
- Comments
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Honestly never had worse connection that with this so called broadband, I had better internet connection 15 years ago when I lived in the countryside and the local travellers had stolen the copper phone lines. Don’t even bother signing up, you will barely be able to watch a YouTube video.
- Location
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- Location
- Essex
- Reviewing
- Shell Energy
- Date
- 2024-01-11
- Comments
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In my first property there were connection issues, they wanted me to pay for the engineer to come out I said no but the charged me anyway.
Then I moved house and gave them the 1 month notice as they asked for, for them to cancel my order two days before I moved, and ask me to wait another 3 weeks for installation. A colleague of mine is having issues with them too and they just don't own up to their mistakes. Worst company I've had to deal with.
0/10 do not recommend.
- Location
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- Location
- Leeds
- Reviewing
- Shell Energy
- Date
- 2024-01-10
- Comments
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I have been trying to close an account for an elderly relative and I can honestly say Shell is THE worst company at providing customer support. I have been fobbed off, transfered between teams scattered across the globe at various call centers. The final straw was having the phone put down on me by Bori a customer complaints team member apparently in their Bosnian call center, after being told to 'Get to the point'. Do yourself a favour avoid this shower. Makes me glad I'm with Plusnet - always polite, effective and timely in resolving issues unlike Shell!
- Location
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- Location
- Staffordshire
- Reviewing
- Shell Energy
- Date
- 2024-01-10
- Comments
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Diabolical!! It's Awful wished we had never changed provider. 2.09 mbps this morning! My recommendation is do not use Shell as a broadband provider, you'll be wasting your money.
- Location
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- Location
- Blackpool
- Reviewing
- Shell Energy
- Date
- 2024-01-09
- Comments
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Utter garbage, the signal is too weak to do anything with, it packed up altogether and it took them 6 weeks to get us back up and running, unable to work from home due to their rubbish WiFi, customer service is a joke
- Location
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- Location
- ebbw vale
- Reviewing
- Shell Energy
- Date
- 2024-01-08
- Comments
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absolutely shocking i changed to come with this company no service at all no wifi or anything shocking customer service then they told me I had to go at least 1 month with no service if i was lucky i would highly recommend that you stay away
- Location
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- Location
- WIRRAL
- Reviewing
- Shell Energy
- Date
- 2024-01-06
- Comments
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From day one we had problems. The router would drop connections meaning we had to restart it. I complained and they said they would adjust the settings. Now 5 months later it's still the same I am cancelling the contract and they are threatening big termination fees and one of the people I spoke to said they would block me from signing up to another provider. Thank god they are no longer available save another person getting ripped off
- Location
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- Location
- Barwell
- Reviewing
- Shell Energy
- Date
- 2024-01-05
- Location
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- Location
- East Midlands
- Reviewing
- Shell Energy
- Date
- 2024-01-04
- Comments
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Quite genuinely the worst company I have ever had the dissatisfaction of dealing with. I don’t even know where to begin.
Firstly, due to their absolutely dreadful customer service, I am coming up on a month with no internet. I would normally say that if they are busy over the Xmas holidays then fair enough, but no, that is not even where the problems begin. On multiple occasions I have been outright lied to by call centre agents about things that Openreach have been saying on our account to them and also about when they will send out an engineer.
They first (around the 8th of Dec) told me that they would send an engineer out to our house to connect the router up and go to the box nearby and connect us up, few days go by, still no internet, we call them and they tell us that “extended work needing doing on the box and they’d get back in contact with us to set up a day for the engineer to come do the work” not sure what that means (I’m of the opinion this was total rubbish and no one came near our house), but ok.
A week or so goes by, still no internet. We contact them again, they throw out a day that someone would come by, that day comes and goes no engineer. We go back and forth over the next few days, they eventually said the 28th someone can definitely come out, can you guess what happens next?
So come to a few days ago (start of Jan) they say once again that they’ll get someone out, and on the day of, it gets to about 4pm and I call them to confirm they’ll definitely be coming, the guy says “yes I’ll call Openreach now and confirm your appointment” at which he puts me on hold for 7 minutes, then comes back and says “yep Openrach will definitely have someone out to you by 6pm”. Shocker, 6pm rolls by and nothing so I call again and the agent I spoke to down right lies to me and says “Openreach left a note on your account at 10am this morning saying they couldn’t make your appointment and requested to rebook”. Despite the fact that supposedly someone from Openreach confirmed they would be there a full 6 HOURS after they said they wouldn’t be. So either the initial guy lied and never actually called Openreach, or second guy lied just to cover their back and get me off the phone.
Sorry for the ramble but I am just so frustrated at how both Shell and Openreach have both given me the runaround and left me without internet for a month. Luckily neither of us work from home or really rely too much on WiFi at home, but even still this is unacceptable and if I don’t have internet by this coming week I will be forced to go elsewhere. Wouldn’t recommend it to my worst enemy.
- Location
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- Location
- Northampton
- Reviewing
- Shell Energy
- Date
- 2024-01-04
- Comments
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On 28TH Dec, I switched my broadband to shell energy Full fibre 200 broadband with an average download speed of 207Mbps. When checking the speed, I only get 60Mpbs - 95Mpbs speed only. With my previous provider, I got a minimum speed of 95Mpbs. On 29th Dec, I complained to customer service, and they told me, it will take three days. Today is the 8th day and there is no change. I complained again but they took no action. I am disappointed and do not recommend Shell Energy Broadband. It is a waste of money.
- Location
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- Location
- Stanley, Perth
- Reviewing
- Shell Energy
- Date
- 2024-01-02
- Comments
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Since starting with Shell we’ve had nothing but trouble. Signal cuts out constantly whilst using anything WiFi related. There’s been the occasional time when it’s worked well for a few days then it’s back to square one.
Makes you feel like not bothering to try and watch a film or series when it cuts out so many times.
Will not be staying with them.
- Location
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- Location
- Wishaw North Lanarkshire
- Reviewing
- Shell Energy
- Date
- 2024-01-01
- Comments
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I am sorry I went with Shell Broadband I am never off the phone to them because my connection keeps dropping and its been like that from day one,I've told them I think there's a fault with the router but there not doing anything about it,I wish I had never left BT,and I definitely won't recommend yous.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.