Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6165 customer ratings since 2020-09-22 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,953 Customer Reviews over 49 pages

  • Reviewer
    Location
    aberystwtyh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    at the same address have been with talk talk which is rubbish with bt it was ok with sky it is great.
    constant connection on a very very little amount of drop off and the speed as promised.
    never had an issue in more than 2 years
    so I can not comment about customer service as since two gentlemen came an connected my sky tv and broadband and that's it since then never have had an problem
  • Reviewer
    Location
    Cozens
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great customer service. Easy to get in touch with. Speed fine for our needs. Quick service. Very pleased.
  • Reviewer
    Location
    Newcastle, UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky Broadband Everyday Lite has been fantastic! I moved to Sky from TalkTalk a few weeks ago. At TalkTalk the reliability was terrible. But at sky the speed is good enough but reliability is excellent. I was looking for broadband that wouldn't disconnect when I'm playing online video games, and sky were
    perfect for me. I'm glad the reliability is good and I can make do with the speed.
  • Reviewer
    Location
    bolton
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Literally only have good thigns to say about sky. I've tried other companies, sky is by far the best in every regard for where I am.

    Is your router acting up? No worries, your browser will automatically do a router reset, you just sit and wait.

    Still a problem? No worries, without even phoning someone you can run a problem test on the website. What's that? You see there's a fault? An engineer already booked? 10 minutes this took without even a phone call? Yes, this is what happened.

    I did this at 10pm, next tday by 1pm the fault had been found and fixed. My speed went from Steam download speed 1.8mb to 4.8mb.

    Before you say anything, I'll have you know any other provider I've tried at best was hitting 2mbps actual download speed. Sky started at about 3-4 then when it dropps I did the thing on their website.

    Anytime I've had to speak to people at Sky, it's been super polite and actually made progress, this is the handful of times it's veen required in the 4+ years I;ve been with them (on and off as I tried other companies who subsequently failed miserably to outshine sky).

    I seriosuly have only good things to say about them which in the modern era of internet providers is a rare thing indeed.
  • Reviewer
    Location
    Broadband and technical difficulty
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Big thank you to Steve from the broadband and technical difficulty department. One of the best customer services I've ever received. Thank you ever so much Steve
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    SKY HAS ALWAYS BEEN GOOD ALL THESE people giving it one star must live in the countryside.
  • Reviewer
    Location
    Basildon, Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Awesome service. 13Kb/s here all day every day. Can get a bit slow when downlaoding big files @ 1.14 MB/s and surfing but that's fine. All day everyday local calls to 01,02 and 03 and a lot of country's worldwide thrown in. Netgear router at first was awful but now got Skys Sagem F@st 2504 and never looked back. Been with Sky for nearly 20 years, no need to change.
  • Reviewer
    Location
    Barnstaple
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had anything but amazing service, and so much better than Talktalk was. Constantly receiving over 30meg download and no sign of slowing. My only criticism is the rubbish router, but you can get around that by bridging in your own :)
  • Reviewer
    Location
    Fife Scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I moved from Post Office (Talktalk)following dreadful service and bought the Sky Fibre BB and Talk package two weeks ago.My Hub was not delivered on time and the support person was immensely helpful and it was delivered the next day. My speeds were still as before (0.07Mbs evenings)but the fibre tech support chap was amazing and took me through the Hub settings until my speed was over 21Mbs. I am really impressed with the support I've received, so impressed that I've already upgraded to Sky fibre unlimited.
    Are the many complaints a Regionally based thing I wonder as my experience contradicts the majority view.
  • Reviewer
    Location
    Elliot
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I used 4G for ages while living in the sticks, but when I moved into a fibre area, I decided to switch to sky fibre. I thought the 4G was great, but they put the price up, so byee. After I placed the order, I read a few negative reviews about sky and seriously doubted what I was doing, but it was connected on time and I got 37Mbit from the outset. Hasn't changed since. 4G did show 45+ Mbit at times, but it was erratic, whereas my fibre seems to be pretty consitent and is much much faster when using Netflex et al. Maybe other people have had genuine issues, or maybe they just aren't doing their speed test when no-one else is downloading. Uploading is admittedly slower than 4G, but I don't game, so I don't care. Just worth a mention. Ping latency is much lower with sky tho (150ms 4G vs 50ms Sky)
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had a router problem after one or two issues finding the correct department.
    Eventually I spoke to SHABANA at the technical office who was so very patient and efficient even phoned back when the line went dead, very impressed.
  • Reviewer
    Location
    Leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We have had a nightmare 10 years with Broadband, ending with an appalling service from Plusnet which had us at breaking point. However, we recently switched to Sky and could not be happier. The broadband switched over exactly as planned and we are receiving 30meg download, 6.33 upload and perfect reliability. To top that, when I called with a query, they offered me Sky+ HD, box sets, set top box and installation completely free for 12 months !! I think all my birthdays and Christmases came at once. Sky have been just amazing to deal with, their advisers are so friendly and helpful and our engineer was just the same. I only wish we had given Sky a chance long before now.

    I know there a lot of bad reviews, but my thinking was that many people feel the need to review (and rightly so) when they receive a poor service, but not many of think to write a positive one when things do go well. I not only believe in better, I now have it too. Thanks SKY.
  • Reviewer
    Location
    chelmsford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was transferred to Sky from O2 a few years ago and am more than pleased. The speed is consistently 37mbs against the 'offered' speed of 40MBS. I get virtually no drop outs and always get through to someone in minutes and always find that they will do a deal at the end of the contrcat.
  • Reviewer
    Location
    STANMORE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    I just do not go along with the reviews about sky customer service i have found each agent very po,ite and have helped me all they can i think some of you sending reviews want to get a life
  • Reviewer
    Location
    dunblane
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      5 stars
    Comments
    i have been a sky customer for many years.i was using sky fibre unlimited and it was great,fast,reliable and good value.i recently decided to upgrade to fibre max unlimited.have to say I wish I had done it before now.almost double the speed of sky fibre.i am delighted.maybe because I live a few hundred yards from the exchange that I get good speeds.
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We called Sky last Saturday morning because our wifi couldn't work and they said that their engineer would come either Monday or Tuesday to fix our wifi. Amazingly, immediately after that the engineer came before afternoon and we have our wifi live before waiting for Monday or Tuesday! So efficient!
  • Reviewer
    Location
    Cambridge
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Very very poor broadband. Came to sky as no Virgin in this building (and yet available across the street)! Initially ok, slow compared to what I was used to (from 50 mbps to 4). Then no internet, dropped connection for hours or days. Can't even watch a half hour show without it dropping. Hours and hours spent with customer services. Credit to them they did their very best but they never got to the bottom of the problem. So glad to be moving back to Virgin territory.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    As a customer I had a problem with my broadband. It was slow and kept dropping.from the conversation with one of their agent I understood that the land line is really important for the quality of broadband. So we did troubleshooting and we found out the main problem was from the microfilter. They sent me two even for free filters.now 3months later my broadband is up and running perfectly fine.sky is really good company and of course if your broadband is free they will not give credit for the loss of service. Even the engineers are free.that is why I gave 10out of 10.
  • Reviewer
    Location
    stockport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    fast reliable connection.i get 9mb connection speed all the time.i had a problem with a noisy line rang sky and they got bt out to put a new line from the pole to my house within 24 hours without charging for it.very happy with them.
  • Reviewer
    Location
    nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with sky for 4 years and never had a problem until recently with broadband they sent out an engineer with a new hub and been fine since. Also get discounts for being loyal customer
  • Reviewer
    Location
    LythamStAnnes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky
  • Reviewer
    Location
    Llansilin
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Really good nice customer service and speed
  • Reviewer
    Location
    dunblane
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    as a long standing sky customer for over 25years I have nothing but praise for the services I receive,tv,phone and fibre.Custmer service is first class as is my fibre etc.never have a problem with speed or dropping out.highly recommend sky to anyone.
  • Reviewer
    Location
    Wednesbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Using the broadband.co.uk speed tester I achieved 37.71mb of my up to 38mb download and 8mb on the upload. I realise that location can affect performance but I am very satisfied with what I receive. Further to this, I got a very good deal off Sky and the service has been virtually faultless for the 8 months I have now had it. I will be renewing it next time around.
  • Reviewer
    Location
    Altrincham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
  • Reviewer
    Location
    Exeter, Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Quite attentive on the few calls I've made to them - clerical errors do not exist - speed, so much better than previous supplier, whose attitude to customer service was non existent.
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky has been great for us for years and we have only just started to have problems with it. I think this is because working from home is a lot more demanding but when we rang to end our contract because we where moving to Zen the person was very understanding and polite overall I would get this if you have young children through their first faze of using technology overall great!
  • Reviewer
    Location
    Amesbury,Wilts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky for a year now aand have not had any problems.
    The speed has been the same all the time.
    When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.
  • Reviewer
    Location
    London (limehouse)
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have had Sky broadband for 5 days now and I am extremely impressed with the quality and speeds. I was happy with TalkTalk, but this deal came cheaper (actually completely free for 12 months, and monthly line rental 100% offset by a M&S voucher).
    Onto the more technical details, ping has gone down from an already very good 21ms to 7 ms (usually fibre broadbands have 7ms ping, not dsl!,) and download speed increased from 10-12mbps to 13-15 mbps! So very very happy!!
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A big thank you to Darren at sky customer services. Rang Friday 11th March 2016 as after having new broadband connected the TV was not connecting. Needed rebooting basically but Darren talked me through the steps 1 at a time. He was very professional and personable,a pleasure to talk to and a complete God send and a credit to Sky. Thank you Darren
  • Reviewer
    Location
    essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I cannot understand all the negative reviews on here. I have been with sky since they took over o2. I get a consistent top of the range speed ( 37mbs ) very rarely drops out ( I have not had a drop out for months) and on the odd occasion I need to speak to them I always get through in a couple of minutes. When I did have a problem with my BT main socket they arranged for an Openreach engineer to put in a new up to date socket for free.Top class
  • Reviewer
    Location
    newport pagnell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    DO NOT LET THE OTHER REVIEWS CHANGE YOUR MIND...Nearly all the reviews on this website are negative because they're all angry. My service with Sky has been fine, there were problems but they were fixed in a timely fashion.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a client for sky broadband for 3 years and am more than happy with their service . Their customer service team are always friendly and helpful. Technicians are knowledgeable, professional and ready to explain anything I don’t understand as always one of the team member called Amruth assist me and was able to solve the issue immediately he even gave me a discount for my next few months bill as a way of apologising on behalf of sky .

    Lastly I would like to say keep up the good customer service
  • Reviewer
    Location
    SE London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a sky customer for nearly ten years now!

    I write this as I am due for a renewal soon looking for a better deal, like I always do every 12 months.

    The fact is I cant fault SKY! I came over to them from a small boutique ISP (great service but way too expensive) on regular broadband in 2007 and to be honest I cant fault them.

    Yes Ive had a few issues here and there (when they went live with their fibre package) but their customer service has always been very good and they are always willing to have a deal every year.

    No they are not the cheapest but the service I get in my family home with three teenagers murdering the bandwidth day and night with online gaming and social media / video streaming is very stable and fast.

    I admit their wireless routers leave a lot to be desired but I only use the SKY Q hub for the hard wired connection to a Netgear Orbi mesh networking system, which delivers near full speed wifi everywhere, something the supplied routers just cant do.

    Anyway thats my experience, i'm sure others have had good ones too, you just don't hear about them.
  • Reviewer
    Location
    Mount Hawke
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Well I don't know what it is about Sky but.....for the last year I have been with BT for standard broadband. When I signed up they told me I'd get 3 - 8 mbs download speeds and I consistently got between 3 and 3.25 mbs download. Two weeks ago I switched to sky on a free broadband for 1 year offer. They also advised me that I'd get 3 - 8 mbs download. Since then I have checked regularly using speedtest.net and have recorded the following download speeds:
    13/5 - 7.16
    14/5 - 7.37
    15/5 - 7.49
    16/5 - 7.74
    18/5 - 7.63
    19/5 - 8.09
    20/5 - 7.67
    23/5 - 8.5
    24/5 - 8.56

    Why couldn't BT give these speeds.
  • Reviewer
    Location
    Bradley, stafford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
  • Reviewer
    Location
    Gravesend
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I got sky couple of months ago, and I lost my job i couldnt pay the bill contacted sky telling them the truth they decided to clear my debt with them, so nice of them to help me out rather than leaving it until the bill raisies
  • Reviewer
    Location
    Fareham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.