Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.8 stars

Based on 191430 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 52 pages

  • Reviewer
    Location
    Lincoln
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you live in the Lincoln area avoid like the plague. Really poor speed and intermittent WiFi which Sky have no idea how to fix after many many phone calls and two engineer visits. In the end we’ve given up and decided to go elsewhere for our IP. If I could give zero stars I would.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abysmal. Please save yourself from using this pathetic excuse for wifi and go with another provider. I've lost count on how many times this horrendous wifi cuts out a day.

    The stability of this wifi is non-existent. I used to live out in the country and have an uncommon internet provider and that was better than this "super fast broadband". Nothing in that statement is correct. "Super" is incorrect because it barely even works, "Fast" is incorrect because it's slower than a dried out snail and "Broadband" is stretching it. This is a clown's version of wifi. I called them up and after waiting around 25 minutes for an answer, they sent a "booster" over that did absolutely nothing. Just another excuse for them to take even more money. They're just as bad as these call scammers. They take your hard earned money for literally no service. It would be a massive stretch to call this a service.

    So in conclusion, stay as far away from sky as possible. If they offer you their broadband in any of their packages, turn them down. Whatever you do don't accept their offer. It's just an excuse for them to suck up your money like a hoover.
  • Reviewer
    Location
    selby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switced from vodafone what a mistake rubbish wifi. Sky Q Boxes don't stream properly now - sick of issues
  • Reviewer
    Location
    Lincolnshire, UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just terrible. After peak time, it's actually like they deliberately give you the worst broadband, probably so you might consider going for an even faster package.

    We have never got WiFi throughout our home and because of the inconsistent broadband, we actually tried to get hold of them. Ridiculously long wait times on phoning them (probably due to many people complaining) and when finally got through, they said they'd send someone to test it. They sent the wrong engineer. He arrived to fix the sky TV and we both hadn't got a clue why he was sent. So he said he'll let them know to send the right person. Never happened. So after a 20 minute wait on the phone to talk to someone about it, the automated system had sent me to the wrong service and all they could say is they could send me to the right one and I'll have to wait again. After the first wait I wasn't interested. We're now cancelling our sky broadband and going with someone else. Someone that we can actually talk to and doesn't have so many departments they can't control.

    The joke of it all is that we've had sky TV for so long, we're meant to have platinum vip service. A few little offers but it means nothing when it comes to customer service.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible, lost connection every day, the customer service cut your phone call.
    Dun use sky
    Dun use sky
    Dun use sky
    Dun use sky
  • Reviewer
    Location
    Australia
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Terrible experience when I terminated my service. Had to engage third party to resolve problem. I would not recommend anyone.
  • Reviewer
    Location
    Newtownabbey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet drops all the time, it can drop hundred of times a day and doesn’t come back up.
    They sent many engineers and none is able to actually do their work. I worked for them a few years ago, and seeing advisors not knowing the bare minimum, even if you explain them who they need to talk to to be able to check hidden settings, they don’t care in the slightest!
    I’m sick of their incompetency and I’ll move with BT. There’s no point paying for a service you don’t get!
  • Reviewer
    Location
    Barnsley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have spent the last three days with the Internet light on my router either static orange, flashing orange or out altogether. I have tried calling Sky for help and following their advice but nothing. They simply don't seem interested in doing anything about my problem of none or a minute of internet before its down again. I'm at my wits end as we are paying for a service we're not getting.
  • Reviewer
    Location
    Barnby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Have been with Sky for several years now, but moved away as they were no longer competative for me. Have just received a letter several months later saying I owe them money and if not settled in 10 days they will refer to a collection agency. NO money was owed. How many people would have just of paid the £59.00? A Sky scam or what?!
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't have a word or number to rate sky business broadband and phone, very stressful and poor service all the way, never try them again and not recommended, better pay more with virgin and get good service. moved from Virgin for better deal but now I do regret. Sky customer service and installation process are very bad, call records are not in the system even though you spoke to their customer service agents properly.
  • Reviewer
    Location
    Windsor
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Requested for moving house. I was informed in writing that it will go live on 17 May, sadly that didn't happen.
    Contacted Sky on 18 May, After been transferred from one department to another (around 5 department) I was told that it will go live by end of the day (with confirmation with open reach) again it didn't go live. I contacted them 4 times in the day.
    Contacted them again on 19th May, and they tell me that there is an issue between Sky and Open reach and I can take 72 Working Hours (basically 2 weeks). And they have assured me that there is it will go live before 22 May.
  • Reviewer
    Location
    BLACKPOOL
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been sky customers for 10 years, when we changed house in February we got it a letter with information that the new tenant has ordered internet from another provider So our services will be canceled from April 1. After 3 months, it turned out that they only cancelled the internet, not the TV and we have to pay money for these 3 months.
  • Reviewer
    Location
    astley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky has one major floor and it is common. Broadband loses connection every time it rains. This is common and uncurbable. They will send somebody out but makes no difference. I can tell the weather outside from my broadband connection ridiculous
  • Reviewer
    Location
    Upminster
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pretty sure I'd be able to set up my own Internet Service Provider for a couple hundred quid and it would be far more reliable and quicker than this joke of an ISP. I used to have Virgin Media before having the misfortune of moving to a flat where Virgin Media isn't availiable. Now I am stuck with dog-s%#te ''superfast'' (aka 20mbs) internet that cuts out weekly. Haven't dealt with the customer service as it appears to be utterly pointless judging by the myriad of reviews exclaiming the poor service.

    TLDR: Absolute s%#t
  • Reviewer
    Location
    Invergordon
    Reviewing
    Sky
    Date
    Comments
    Booked sky internet , didn't work. Spent 11 days trying to get them to sort, 2 and 1/2 hours of phone calls and a bt engineer telling them the fault was with sky to be back to square one again with the same crap they were telling me on day 2. Have cancelled the Internet I never had and will never use sky again.
  • Reviewer
    Location
    Cork
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've just put the 'phone down again after being kept on hold for 20 mins by a Sky agent.
    I've made a dozen 'phone calls so far and sent off half a dozen emails.
    Two weeks ago Sky issued a contract for Broadband installation.
    Twe weeks later I'm still waiting for it to be installed.
    'Phone calls to the customer service number provided get routed to the Uk who then try to get then routed back to the Irish team but you just end up on hold listening to dreadful muzak.
    Some of the agents speak poor English and some of their emails are almost unintelligible gobbledegook.
    If you wish to retain your sanity avoid dealing with SKY - quite possibly the worst telecommunications company we're ever had to deal with.
    And that includes Eir ...
  • Reviewer
    Location
    Skellefteå
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I am leaving this review for the reason how they have treated my parents who are oaps they had just received a bill for 600 pounds for phone calls made to the usa among others from a land line phone. which they don't even have when asked for a detailed item sky just refused so its now in the hands of my parents solicitor avoid this company like the plaque very bad service all round
  • Reviewer
    Location
    Southport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My journey with Sky starts ~ 2 months ago when I tried to upgrade our broadband speed to superfast. We were paying £26 a month for there “basic package” which is about as fast as a turtle on its back. I called to negotiate a deal, since we were a “Gold VIP” customer I was hoping I could get a good contract offer. I was told that upgrade would be almost twice as expensive as what I was paying now and there was no room for a discount…so I cancelled.

    A few days later I received a letter in the mail offering me discount if I decided to stay with Sky. I thought this would be easier than changing providers… oh how wrong I was.

    I called up and was offered a price of £24.50 for the superfast broadband which I was very happy with. I agreed to rejoin under that price. I had already started the process with another provider so I was asked to cancel that before the upgrade could proceed. I cancelled and called Sky back 2 days later.

    At this point I was told they couldn’t honor the £24.50 deal as “it had to be the sales representative that offered me the deal to activate it.”

    At this point I was starting to get a bit annoyed. I was bounced around various teams and after ~ 6 hours of hold time and days of attempts I finally got the activation agreed, HURRAY!

    Not quiet, something “went wrong” and the whole activation was cancelled…. so I called up again and spoke to Jerry (Jerry was great & should get promoted). He looked into the issues, got everything sorted over the course of 2 days and called me back to keep me updated on his progress…

    ….this would have been a good resolution (although a bit painful to get to) HOWEVER, the mess now continues:

    My activation date has come and gone with no hub in sight, my billing is incorrect and is being charged £35.50/month and to top of everything else, I’ve been charged £50 in made up offer admin fees.

    It’s safe to say they’ve thoroughly p*ssed me off, have lost a 5 year customer and prompted me to write a very detailed review of my troubles across every review site that I could find.
  • Reviewer
    Location
    Wendover
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Ive been with Sky for nearly 10 years and was thinking of moving to another provider purely to try and save some money. There are so many bad reviews for ALL the providers i've decided to stay with them as they've never let me down, and the last twice i've called them i've not had to wait longer than a couple of minutes to speak with someone. Always helpful, always pleasant. Maybe a little more expense than some of the comparisons. People are happy to leave bad reviews, thought I'd leave a positive one!
  • Reviewer
    Location
    Slough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Sky have the worst WiFi I have ever used.If you work remotely don't even think about it. The customer service is dreadful.Constant drop outs and connection issues. Please avoid.
  • Reviewer
    Location
    Rossington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't get it to stay connected WiFi rubbish and booster box won't connect been going on 40days now all you get is turn it off and reset It then the mini boxes won't con et looking for a different provider
  • Reviewer
    Location
    Skegness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are just getting worse. I get quite a bit of packet loss I rang Sky who were most unhelpful apparently you have to have 10% or more packet loss before they will try to fix it. I have about 6% packet loss which is severely messing up online gaming and I get frequent network errors and then disconnected from the sever. I get a lot of latency spikes too. Sky are quick enough to take your money but when it comes to fixing problems they don't want to know. I can't wait for my broadband contract to end.
  • Reviewer
    Location
    KILDARE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely ridiculous they amount of money they charge for there useless broadband... its not reliable it has cut out constantly the last while. There customer service is a joke. This crowd should be shut down.
  • Reviewer
    Location
    CARMARTHEN
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appallingly bad customer service. Can't get any action. Broadband has been intermittent or non-existent for 6 weeks plus. They just don't care. Been with Sky TV for over 17 years and they treat you like sh**.
  • Reviewer
    Location
    Spalding
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had no problems with sky for more than 3 years but noww, tragic!!! Increasing price from the air, sending one email and applying absolutely different amount. Internet dropping all the time, especially at night, last 2 months Internet connection is just disgusting! Can't play a video, nothing, what to talk about any gaming! Really my partner is so angry as well. Last 2 months it's absolutely horrendous. Now I'm trying to contact sky for 25mins,no answer. Still 1 week with them
  • Reviewer
    Location
    COVENTRY
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Extremely disappointed with sky. I cancelled my contract at end of December with it finishing end of Jan. Sky proceeded to take payments out of my account for Feb and march. When I rang they said they acknowledged there error and would refund within 72hours, a week went by and no refund. Contacted again and said it won't be till April that I get the refund and I was misinformed.

    That same week whilst waiting for my refund I was contacted to say I needed to return the kit and if not done by 30th march I would be charged. Whilst chasing the refund I asked about the return of the equipment and that I had no packaging. They stated this would be with me on the 21st and I explained that I will be away and unable to return by the 30th and that If the packaging had been sent within a timely manner and not less than 9 days before being charged I would of returned it by now. They said if it's not returned then I will be charged on 1st April, I repeatedly explained this is not possible to which they said purchase your own packaging at my own expense. With sky already having my money and me needing to put food on the table this is not acceptable. I would not recommend sky to anyone. I would also recommend when leaving cancel your direct debit as there system doesn't not work correctly (as stated by sky agent).
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I never went with sky! Complete scammers! My bill started at £46.99, now they have put it up to £91.00!!!??? Absolutely disgusting!! But hey if I was a ‘new customer’ I would be paying what I was originally, they pull you in with a deal and then you’re stuck and they hike up prices. How they are still running I do not know. Customer service completely useless as well. Appalling.
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Have nothing to do with these shysters. I left Sky because of escalating costs every month. I called to cancel but a couple of months later I find I'm still being billed for services not used and after all of the equipment was returned. Absolutely disgusted. Will not return to Sky!!!!!
  • Reviewer
    Location
    Woking
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very happy with the service, speed and reliability over the past 18 months. Just a shame my bill is now doubling so having to move to a different provider.
  • Reviewer
    Location
    Belfast Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Wi-Fi I have ever used translink Wi-Fi is better
  • Reviewer
    Location
    Watford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Goes down for at least an hour everyday, so slow when it's up, spoken to people about getting it improved but it never is. Just likely to give up
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible speed and connection keeps dropping they have managed to get bt to dig up the footpath stating cable problems outside my house which took about 3 weeks and have not resolved the problem in number of weeks now, connection is still awful. Avoid, had no issues with bt and other providers.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is terrible
    Continually drops out. Had to buy a booster to get a decent signal in the room next to where the router is situated
    Supposed to get 60+ mb, but never get anywhere near that
    Fortunately they have just announced another price increase, which has enabled me to cancel without any exit fees
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    About as reliable as a chocolate teapot, might aswell use 2G
  • Reviewer
    Location
    Fulham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My area only caters for ADSL. I have been a Sky customer for 1.5years - the ADSL internet is not only expensive (same price as fibre), but also fails in the expected speed and reliability (cannot even host online work calls). Would strongly advise against obtaining this service.

    Customer service are OK - however there is not much help or advice they can offer as there does not seem to be any solution, aside from moving the modem away from walls.
  • Reviewer
    Location
    WARRINGTON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been wit SKY a few years now, and decided to move from SKY Fibre connection to full FTTP. SKY promised a full 25Mb connection I was lucky if I got 7Mb. I have now obtained FTTP and checked out over the last couple of months the connection speed promised to be ~500Mb, I now get 22Mb- WHAT a load of Sh**.
    In addition I have requested a PAC code last November and SKY have not eyt managed to supply one????
    Toadt I requested a PAC Code for my second SIM - and guess what - technical issues not able to provide one.
    IS THIS A COMPANY SO SH** THAT ITS GOING OUT OF BUSINESS AND PROVIDING EVRY OBSTACLE TO RETAIN CUSTOMERS?

    SO Advice- DO NOT GO WITH SKY THEY ARE ABOSOLUTELY AN BUCH OF COWBOYS- NO HOPE- NO CUSTOMER SRVICES AND CERTAINLY NO MOBILE TECHNICAL SERVCIES.
    BE AWARE - GO ELSEWHERE.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took advantage of elderly customer increasing costs significantly without notification. Provided obviously inadequate service for the price and were extremely rude and unhelpful on the phone until we got through to cancellations where there a kind and understanding employee helped us cancel our subscription. Would not use this company again.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Had a man come out to “test” our speed to say it was alright then adds I need a power line adapter for my bedroom as the connections too weak. Even with the power line adapter it goes 900kb- 2gb/ps for updates. Don’t recommend at all, especially if you’re gamer

    The internet has been down since 19th feb and it’s now the 21st with no update from sky about anything. Quite disgusting as we are their “customers”
  • Reviewer
    Location
    Ripon
    Reviewing
    Sky
    Date
    Comments
    worst wifi I have ever had in my life, unless you’re sat on top of the router you might aswell not have one.
  • Reviewer
    Location
    Salford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is worst net work ever they always charge you extra and always poor internet…

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.