TalkTalk Business Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk Business.

Recent Customer Ratings for TalkTalk Business

  • Satisfaction
    2.5 stars
  • Customer Service
    2.4 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars

Based on 100 customer ratings since 2020-01-25 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

16 Customer Reviews

  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Atrocious customer service
    We have been waiting 4 months and still no connection.
    Staff are rude and unhelpful
    I would never use them again
  • Reviewer
    Location
    Worcestershire
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We didn't have any issues with broadband until my business wanted to move. Firstly, TalkTalk said they couldn't install a line into the new property (which has had broadband previously) as they couldn't 'find' the address. Secondly, they wanted a £200 fee when I was told it would be free when I took out the contract. Dishonest, disingenuous and I will never use again. AVOID
  • Reviewer
    Location
    Perth
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have been a loyal customer of talk talk since 2 years but I think it's time. I upgraded my broadband to in September 202 to Fibre 65. Which clearly mentioned fixed price of £24 pm for the contract period of 18 month. But now amidst these hard time they have increased the prices by £2pm. Even the new connection are costing £25pm.
    I guess this is what talk talk gives it's loyal customers 'a mid contact price hike on a fixed price contract'. Can't take this any more and suggest new customer to think twice before trusting talk talk
  • Reviewer
    Location
    HOLYWELL
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    DO NOT USE TALKTALK for business, totally unreliable and make promises they do not keep. They will not let me cancel even though we paid for service for six months without service and then only provide 27mb upload speed when paying for 100 on leased line. Very unprofessional when dealing with them and over three years had four different account managers which tells something in itself.
    Worst business decision I have made and can only warn you away. cant wait for contract to end - cannot even get them to give me a figure to end contract.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had many problems with their broadband service, their router & broadband line. For nearly a year from the start of the contract, we had many hours of no internet that wasted countless business hours being on the line. They opened cases and close them without fixing the issue moreover you have to open another CASE for the same fault over and over again. And when you ask to cancel your contract, they say you have to pay for the full contract payments, as a consequence you are stuck with them.

    Their customer service was always polite, however, their technical team lack adequate knowledge on how to handle issues correctly.

    My contract is about to end and when I called last week to cancel the contract, they took me to their “Loyalty Team”, offering fractional discounts by Steve and she said that if I sign up with any other provider, they should take care of everything but TalkTalk will not let me keep my phone number. This truly needs to be addressed to the government to stop phone providers use the power of their offered phone number to keep their customers even their service is not good.

    Now I am faced losing the business line that I had for many years! I wish I had signed up with a better provider in the first place!

    Today Emma from TalkTalk sales team called and said they could offer a better deal if I stay on the line to get connected to their royalty team. After 28 minutes of my business hours, Sam from their royalty team informed me that it's not possible to offer a better deal than Steve did.

    All in all, be prepared to stay on the line or their website for countless hours at some point of your contract for many months if you decide signing up with them.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had very bad experience with this company multiple go live dates given and then suddenly order getting canceled without any communication.. Calling them is one one of the biggest hassle as being getting on hold all the time and getting transferred to multiple department or I would have to call a different number and no one takes ownership of the issue as they never have any managers on the floor.

    They are not interested in getting the business as the last person I spoke to was extremely very rude and would not let me speak.
  • Reviewer
    Location
    DUNSTABLE
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    These people totally disregard everything they have agreed to provide through their business broadband and fail completely to pay the £8 a day 'Automatic' compensation the agreed with Ofcom. I have no phone since June and 2-3mbps broadband (paying for fibre). This is destroying my life. They (TalkTalk) CANNOT provide the service yet still want me to pay them. I am ENTITLED to cancel my contract, but will they let that happen, not a chance. Every excuse under the sun. Moved all other account to Plusnet, what a difference real people, real help, who actually care. Avoid TALK TALK at ALL Costs they will destroy you and your business. If this isnt sorted by the end of this month I will begin a class action against Talk Talk. If you are in the same position, Google me with your story, perhaps together we can get some action from them.
  • Reviewer
    Location
    suffolk
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish reliability and they add a sneeky 4 quid charge per month for paper billing
  • Reviewer
    Location
    Willenhall
    Reviewing
    TalkTalk Business
    Date
    Comments
    I will put 0 points because very bad service Bussiness broadband and even home doesn’t matter I suggest all of you don’t go with talk talk even for cancellation they said 14 days but mine 14 days was finished before they installed then they said you have to pay cancellation fees which was £300 I explained to them I haven’t fix between 14 days or you count when I ordered that system even I haven’t used how can I tell about the speed I ordered on 6 April they came to fixed 22 April I did call them 28 April they said your cancellation time already gone 10 days because they was counted that from 6 April when I ordered I can say it’s really bad dealing and no one help you they said we can’t help you for wireless equipment so tell me now these days who used wire connections they got excuses I recommend everyone don’t go with them thanks
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined TalkTalk business, within 14 days I cancelled. Never had any internet connection and when I did (very rarely) it was super slow!
    I called to cancel on 26th Nov and then was billed on 30th Dec, called them and found out the agent I spoke to did not cancel my broadband so now I have to pay another bill end of Jan as the final bill and they will not refund me even though I cancelled and went to a different provider on 26th Nov!

    DO NOT go with TalkTalk!
  • Reviewer
    Location
    Penrith
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i pay for 67mbps and i got maximum 20+
  • Reviewer
    Location
    Dundee
    Reviewing
    TalkTalk Business
    Date
    Comments
    I have just been on phone to talk talk customer service for 57mins&I've still not any better off,I told them I was thinking of leaving them unless I got better broadband as it never works.unstead of offering me better broadband they passed me from 1 to another every time I had to tell them all my details,then when I got though to whom I was meant to help she couldn't find my account.I like to point out the other 2 got into my account!!!Anyway I asked to speak to manager 32mins later&i still didn't get to speak to a manager.The girl on ph just kept telling me just another couple of mins but 32mins later& the girl came on&said just couple of mins more at this point I said no because that is what your said 30mins ago.So after 57mins of my time waisted&no further forward.I'm going to find another provider
  • Reviewer
    Location
    wakefield
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i m customer with talk talk as a business broadband and landline pay every month approx £20 for last 5 years now i left my business but contract with talk talk 5 months left i asked them to cancel they saying i need to pay full amount i request for discount they totally refused even i use their service for last 5 years so plz i would like to advice every one don,t take long term contract you never know what can be happen even talk talk service not good better to go to plus net cheap and good
  • Reviewer
    Location
    G Manchester
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am a TalkTalk Business customer and in all my time using any service I have never received such a poor service from the start to the end.

    To say "you get what you pay for" fits perfectly, it's cheap and terrible. Pay the extra couple of pounds and get a good service who don't blame everything else before looking at them selves.
  • Reviewer
    Location
    6 Gordon Mansions, Torrington Place
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have tried many times to get faster broadband with TalkTalk and had an engineer here this morning. The speed is still incredibly low
  • Reviewer
    Location
    SS95XF
    Reviewing
    TalkTalk Business
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Switched to TT business from PlusNet. BIG mistake. Lost broadband for 12 hours and phone for nearly a week. And it's soooo slow. Now stuck in a 12 month contract so have marked calendar in 11 months so can change provider. DO NOT use Talk Talk their customer service is appalling

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

TalkTalk Business are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and TalkTalk Business.