TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3797 customer ratings since 2020-09-21 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,224 Customer Reviews over 156 pages

  • Reviewer
    Location
    Dartford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The broadband itself works well, but to get someone to set it up for you is a nightmare. You have to wait weeks to get it set up with little or no updates and a customer service that is not particularly helpful. It's a shame to leave but I need it for my own peace of mind!
  • Reviewer
    Location
    Shepperton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I attempted to switch to Talk Talk from Sky as their services were £20 a month cheaper. It seemed too good to be true...and it was.

    Signing up seemed fine, I asked for 2 tv boxes, BT & Sky Sports, agreed installation date for the TV and a switch date for the broadband/phone line, exactly what I had with Sky but minus a bunch of channels I don't actually watch.

    A few days later I got a txt from yodel saying my equipment was due to be delivered on the Thursday that week. I waited in all day Thursday no one came, I got a txt saying they'd attempted to deliver and had left a card. I called and was told I had to use a web chat...After an half an hour of talking to the web agent they arranged for another delivery the next day. This time I was hot on them, regularly checked my tracking number following the sat nav they provided. I could see I was next and the driver was in the housing estate opposite ours, approx 400 or 500 yards away. Suddenly I get another notification saying they'd attempted to deliver! Shocking. Again I went through to an agent, after an hour I was told the only thing I could do was to drive to Farnborough (approx 25 miles from my house) to collect the router. I then spoke to talk talk to see if there was any other way they could get the router to me as a 50 mile round trip was insane. I was told they couldn't they'd log the service I'd received from Yodel. So reluctantly as I was saving £20 a drop to Farnborough and got the router.

    10 days later my tv services were due to go live, to give them some credit they sent me loads of txts reminding me and letting me know what time the engineer was to come. Finally he arrives, with no TV equipment. He was surprised I hadn't been sent it already. After about 2 mins he worked out even if I had the equipment he couldn't install it as I live in a block of flats with only 1 access point to the Ariel...Something no one had every mentioned to me before. I wouldn't have signed up if I knew I couldn't have a 2nd box.

    So I immediately called up and cancelled. I was told it'd be 2 and half weeks before they could switch the broadband back to sky.

    Then this weekend after all of that they've sent me a bill including installation charges and paying in advance for services I've cancelled already. I've just spent 40 mins arguing with their agents on the phone they won't cancel the payment in advance I have to call them back next month for a refund....They have 'agreed' to cancel the installation charge...They want to bill me though for the broadband despite the appalling service they have provided.

    Shocking, I guess you get what you pay for. Anyone thinking of switching from Sky/Virgin/BT. I'd recommend staying put, Talk Talk might be cheaper but there is a reason for it....
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am appalled by Talk Talk’s wifi. I pay the family pack which is meant to handle multiple devices yet the wifi signal complete stops when someone walks in front of the router. The worst network which i have given my money to. Would never recommend, go to Virgin instead.
  • Reviewer
    Location
    bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    talktalk need to call it a day there internet speed rubbish not stable at all and i work with computors every day.....
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs - service drops out all the time, honestly feel like I’ve visited South Africa due to the number of their natives I’ve spoken to trying to cancel this shower. Sent out engineers only on week days which is no good when you work full time. Trying to cancel is like trying to get blood from a stone they are awful!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Appalling customer service. Internet is constantly cut-off for 6 weeks now. All they do is blame Openreach and say to wait for it to be fixed with no compensation or any idea when we will actually have internet. When trying to end contract, cannot even make it to the terminations department as customer service simply does not put us through to them. Stay away! The worst experience in my memory with customer service
  • Reviewer
    Location
    Colchester
    Reviewing
    TalkTalk
    Date
    Comments
    Comments
    I had to end my TalkTalk contract straight away after starting new contract.I informed moving home. The experience of doing so was appalling. I have end up with no internet facilities 13 day’s.after that I was on the phone and wasted my time around 3 hours with TalkTalk I was passed from department to department nobody know actually what they doing. I am even surprised how possible manage a company still doing business.If any one with TalkTalk Very Good luck to them. This is the worst customer service experience I have had in years. TalkTalk should be shut down
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Was all set up and working for a year. Then had an issue with the router and can setup port forwarding to my website that makes money from product sales. spent several hours researching into help on this, Looking into firmware solutions, port forwarding guides from 2020 ect. after hours wasted i then contacted them, only to find a idiot and the other end who literally C&P'd pre-scripted answers to me about how they wont explain anything about port forwarding. This is tech support i was speaking with. They wont even touch topic on port forwarding. Then the chap thought he would blame port forwarding concept to be the fault, not the router. What a stupid POS. clearly it was the router when it worked fine last year. They have no clue and are the WORST ISP I've ever known. God knows what leaving is going to be like. one final note as i literally wasted my time with these pricks - they will only pass on out of date guide and then continue to use C&P repeating the same crap until you leave. Its awful and I've never Ever dealt with Customer service this bad. STAY AWAY IF YOU WANT WHATS GOOD FOR YOU.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I had to end my TalkTalk contract early due to moving home. The experience of doing so was appalling. I have spent approximately 7 to 8 hours on the phone and online chat to TalkTalk in order to accomplish this. I was passed from department to department to complete different parts of the process. They have made errors then charged me fees for this, which I have then had to challenge. Multiple times I have been reassured that everything had been settled only to receive another bill with additional charges added. Ironically all the while I have been receiving calls form the retentions department asking me to stay! This is the worst customer service experience I have had in years. TalkTalk should be ashamed of themselves and potential customers should steer clear.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    2 weeks without internet - the customer service doesn't care
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse experience one could ever have. I have been trying to communicate with talk talk by phone to sort out my simple query ‘NO INTERNET AT ALL SINCE MY NEW CONTRACT STARED WHEREAS I WAS SUPPOSED TO HAVE INTERNET THE PAST WEEK PRETTY PLEASE BRING A TECHNICIAN TOMORROW THAT IS MY ONLY DAY OFF FOR THE NEXT 20 DAYS (vet here)’. To me it was a normal request for something I’ve been paying for 2 years- for them apparently not!
    An experience that probably has stigmatized me forever. I wish there is a way the superiors read this message, I wish there is a way people will believe me and avoid this company - all my friends and colleagues thankfully have; it is the first time I spend energy and time to complain online ! I have spent 7-8 hours on the phone within 6 days for my broadband!!!
    2 years after being a client of talk-talk and having a broadband - moderate speed but still ok, with a not too cheap price I decided to move home. The bottom line of my past week is that from the beginning of the week that I was supposed to have internet, I had no internet despite I did all the checks advised by talk talk phone service(not rocket science from my behalf to press on-off - plug unplug!). It’s ok, I understand, it happens! That’s why I called them, to sort the problem out. My fault is that I couldnt be at home the opening hours of their phone service 9-7 so I was at work or driving during the calls but I begged that tomorrow is my only day off so it would be better for a technician to come!
    After 8 phone calls of 30-50minutes EACH!!!! with 3 different staff members from the technical department doing tests that lasted 40minutes and saying: a technician cannot come until we do more tests (i made clear i couldn t be at home any other day aside from tomorrow) and 3-5 members from cancellation department and one different department I decided to cancel because it started being a ‘bad joke’ what I was going through! I have ended up 5 minutes ago to hear:
    Sorry my colleague (that also asked her manager) that told you on the last phone call that the cancellation fee will be waived due to your bad experience was WRONG you cannot cancel!!! ( - i didnt cancel with the first person because I ran out of free time and had to go back to work!) The first person promised she would everything on the notes so when I would call later the following cancellation department person would just read the T&C and cancel my contract.- i called back 2 hours later (46 minutes call) she started talking without hearing - and at the end she said she will call back tomorrow after she hears the recorded call from earlier to prove I am right and asked me to rate my satisfaction ! I wish I could screenshot the duration of my calls and upload them!
  • Reviewer
    Location
    Burton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Flippin terrible. Speed 0.2 they wont do anything about it... terrible customer service, unreliable peace of ... provider.
    For the love of god!!! Do not get a contract with them.
    Honestly top 5 worst company in the world.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have broadband However no service , so slow almost waiting for more than one hour to get connected
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      3 stars
    Comments
    Never recommend a **** WiFi like this, talk talk as they advertise isn't that good.
    In my previous address it was in coma situation meaning the speed however in my new address it is unfortunately dead.
    So my advice never do a contract with talk talk as they are not providing a good WiFi plus a good customer service
  • Reviewer
    Location
    RCT
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The service in general is good a bit of buffering after 2hrs online but ok, when u find a better deal they're **** even though they want you to stay they will pass you from 1 to another & still not help you then when you change provider they'll email you saying sorry yr leaving can we help you 2 stay
  • Reviewer
    Location
    Turners Hill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    My broadband speed at 0.4Mb is consistently bad. It makes no difference who the provider is because the cause is the national system. The government needs to place a lower limit on the speeds in order to force investment. Enough said!!!
  • Reviewer
    Location
    Leamington spa
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My 84 year old nan had moved and I set up her broadband with talktalk. What a huge mistake that was ! She already had to wait over two weeks for installation and then we found out they had put a typo in the address I called to correct that, thinking it would be a simple procedure as it was in the same complex yards away and they said they had to start a new application/ set up. I said how long will that take they replied up to another 2 weeks. I said that’s unacceptable it’s a fault on your side that you put the wrong address (as me and nan were both on the phone when they started the broadband package ) and it would take a further two weeks to set up of which we’d already waited. I asked to speak to the manager as to which I the talktalk employer said it would take 24-48 hours because of “covid”. Nan didn’t have a landline either which an 84 year old needs incase of emergencies (she’s still learning her mobile phone). I called again to ask why a manager hasn’t called back and spent over two hours attempting to explain the situation being put through one person to another when why don’t they put you straight through the person required in the first place ? I was promised adamantly in 20 mins time we would get a call back. Months later we are still waiting for these phone calls! Absolutely terrible service, I’d have a better response talking to a brick wall…and it gets worse… I called to cancel the package still within our cancellation policy dates and said that yes it had all gone through, cancelled - when we received a letter stating an amount of £153 was owed due to contract breakage and also there was a bill come through with all these phone calls that nan hadn’t made due to not having a running phone line (broken). I called to amend this and the woman on the phone said nobody called to cancel (I think I remember calling to cancel dear …) this whole process has been absolutely infuriating and stressful for my Nan. I have never dealt with such imbeciles in my life, please avoid this company like the plague ! I’d not even give it one star.
  • Reviewer
    Location
    March
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst customer service imaginable!! Repeated threats of a £50 'environmental' charge if you do not return the 'free' router for disposal. Charged £30 for an engineer visit that I never requested and then a £25 late payment fee after I hadn't been a customer for months (which they later had to admit was a mistake and refund!). They seem like a bunch of con artists who like to strong arm customers into paying additional fees to me.
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I had to give one star as it does not allow minus or zero 0= that is exactly what talk talk deserves. Reported fault many many times, after about 10 times not calling back and not finding it in their system they apparently fixed the issue, only that it started 3 days later again. As soon as my contract with them finishes - never again. Utterly incompetent and useless, nigh impossible to get through to talk to someone in person and then they have no clue about anything anyway, all they are interested is to sell you another package.
  • Reviewer
    Location
    Middlesex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most dispicable service and treatment of customers imaginable and I speak as a "vulnerble customer" they claim to prioritise, what a joke, they left me for months with crap connection, they couldn't care less including their CEO , many people heard bad things about them but believe me reality is FAR WORSE, AVOID LIKE THE PLAGUE.
  • Reviewer
    Location
    Leuchars
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest speed of any provider I've been with. Every night there are several issues. Waste of money
  • Reviewer
    Location
    St.Andrews
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since upgrading to fibre35 ( because TTinsisted) Broadband speed WAY below what it should be, TT know this but no help offered.Chat line cuts off, email came back as Mailer Deamon..I do not know who to turn to now.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had talk talk for years now and during the beggining it was fine. But in 2018 it started going downhill with the wifi only reaching the room its in and then if you go into the next room it completely disconnects. The speed only reaches 37mbps and other broadbands reach 300 or higher. If anyone wants to seek bad internet take a look at talktalk and make your nightmares a reality but if you want good internet, literally use anything else. Very Bad Speed, Reliability satisfaction and customer service.
  • Reviewer
    Location
    Brighouse
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    This company is the worst. There customer services is the worst i have ever dealt with. They are patronising unhelpful and do not listen they will talk over you as though they are just reading from a script. Television never works or is slow and never loads. Internets not too bad but not as quick as virgin or sky at all. I would avoid this company spend a bit more because although tqlk talk is cheap you pay for what you get a cheap service
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could have put no stars I would have. Absolutely shocking customer service and broadband. For 6 week's I was paying for a service I wasn't recieving as the broadband just went off one day and wouldn't come back on. Everytime an engineer was supposed to come out, nobody turned up. In the end I left them and have for the past 6 month's had them sending me letters for payments out despite me not owing them a penny. Today I was contacted by a debt collection agency on behalf of TalkTalk for a 'late payment fee' that never existed. I have never been in debt. So not only have they made up a debt that has never existed but they have affected my credit rating and had debt collectors contact me and there response was 'mistakes happen'. Maybe once, but not several time TalkTalk! Avoid!
  • Reviewer
    Location
    Cresswell
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had numerous problems with our router which talk talk refuses to acknowledge. Low speeds, cutting in and out, and finally breaking completely. Every time we ring talk talk tell us to "wait a few days and if it still isn't working call back" we moved house and even got an engineer round who told us that our router was broken and he would leave it in his notes. After ringing talk talk again, they still didn't believe us until I basically had to shout at them and tell them we cannot work from home without the internet. Then and only then did the lady on the other end tell us a new router would be deliverer in 2 days. It's been two nearly two weeks. Disgusting.
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Comments
    Custumer service totally unacceptable, been cut off twice this afternoon Hazira+ and Sebenzani
  • Reviewer
    Location
    Dudley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad,poor service. I bought the broadband service and told the man representative who sold to me I want to retain my phone number. They did exactly opposite without my knowledge. I only got to know when I called yesterday to report poor Internet experience. . The phone cut off, I thought the guy will call back instead of me starting the whole process again but he didn't. Now they are telling me they can restore because they would give it to someone else. How could you just be changing people home without any prior agreement. These people are all dummies..If you don't sort out my number and should your Internet keep breaking. I shall terminate the contract..
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have fibre500 speed up to 512 mbits. Real speed 100 - 320, system is failing all the time. Customer service totally rubbish. It is cheaper than others, but really unreliable. BT or Sky is much better, a few pounds more are worth to spend rather than this
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Over the last month (July 2021) my wifi has started just dropping out consistantly every 5 to 10 minutes. Some days it's on and off, other days its down for 10hours straight.

    When it is working it can now barely load a basic website.


    I'm losing out on work because I can't get anything done!!

    This hasn't been a problem previously. I've been with Talk Talk for 2 years (in 2 different flats) - This just started a month ago and has been consistantly terrible since.

    - if you manage to get hold of Customer service they just tell you to unplug everything then plug it back in.

    I'm paying for a service that I can't use. I literally just need to get onto the internet for work! I'm not running anything hightech or using multiplr devices and I'm the only person in the house.


    DON'T PICK TALK TALK IF YOU HAVE A CHOICE.
  • Reviewer
    Location
    Suffolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been a TalkTalk customer for a number of years and a few months ago was going to leave because of a price hike. I was persuaded to stay with a reduced fee and since then broadband speeds have been through the floor and often the service drops out completely. I've recorded speeds as low as 0.04mbps. TalkTalk's speedtest is the Ookla one however when run through the TalkTalk website it gives different and more favourable results to running it directly through Ookla. I suspect there may be some manipulation of the result although this is only suspicion. I have spent a huge number of hours going nowhere with online chat "help" and telephone "help" although they have now agreed that my contract can be cancelled because they are failing to give me the minimum speed specified. I'll be leaving soon but TalkTalk have sent me an email asking me to stay for another reduced fee and described the service they are providing me with as "fast" and "reliable." It is neither!! Anyone thinking of becoming a TalkTalk customer would be well advised to look elsewhere, the company is a nightmare and really don't give a toss about it's customers. If the senior managers tested the help service maybe things would change but until then expect to spend between 1-2 hours if using online chat and a minimum of 1 hour for telephone support. Do not expect any faults to be found or rectified in this time scale. Invariably you will be told there is no fault and if they send an engineer out you might be liable for a fee. When engineers have visited me in the past they have found faults with the service. Life is too short and too precious to waste on a company like TalkTalk. I will never return to TalkTalk, they are a nightmare.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Attempted two phones calls in the cooling off period to cancel. Now going through a complaint process because both times they hung up and didn't leave any notes.

    Wanted to cancel because their service is slow and patchy (it crashes if there are multiple devices on) but now want to cancel and avoid because of their customer service.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After having a very poor experience trying to sign up with talk talk I decided to give them the benefit of the doubt. Big mistake.
    I have been with them for 6 days and not had internet for 5 of those days.
    Tech team are utterly useless and have been waiting for 3 days for a manager to call me. If I call in to chase this up both the tech and customer service team refuse to deal with it as they believe it’s not their problem so the only thing I can do now is leave bad reviews in as many places as possible in the hope someone who can deal with both teams will have the decency to contact me.
  • Reviewer
    Location
    Stafford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusted with this company my partner upgrades from wifi to the tv box set was paying £21.00 for the WiFi and to upgrade to the tv box set it would come to £29 to witch we was happy we had a problem with connecting our WiFi to the box as the WiFi was in the kitchen and the box was in the living room half way across the house so spoke to talk talk last month was on the phone for over a hour had the phone put down on me till I left a review on trust pilot and someone called me back saying I could have the WiFi adapter for a extra £10 one off payment so that would come to £40 this month only and next month would continue to be £29
    £60 got took out of my partners account she’s absolutely gutted
    As her account was overdrawn and she did not have the extra money to cover her rent so she was short. The box is a absolute joke they don’t tell you that you need your WiFi box next to your tv and now we have just been robbed I’m sick of ringing talk talk and getting put threw to a call center half way across the world as they don’t understand my complaint I will not be using this box set anymore and have plugged it out and I will also not be recommending it to my family and friends also
    Absolutely disappointed and disgusted in talk talk service I wish I stayed with sky and will be talking with sky about redoing them for there internet and there tv serviced
  • Reviewer
    Location
    Peterborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a load of crap service was speaking to someone about an internet issue after 35 minutes on the line trying all means disconnected all wires from router etc which didn’t resolve the matter the lady on the other side just hanged up when I said I’ll rather go to another service provider.
    This is what you get after being with talk talk for more then 10 years.
  • Reviewer
    Location
    Northwood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had the talk talk Fibre 65 broadband connection for the past 3 weeks and it’s been consistently low. While Talk Talk claim to have an average speed of 67 mbps I am only getting 28mbps speed. Their engineer attended today , which I had to pay for , and confirmed the speed as being approximately 30 mbps. We were informed by the engineer that Talk Talk’s own portal also confirmed the low speed. Called us customer service who are absolutely abysmal at understanding the issue or trying to resolve it.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible Internet Provider!
    The worst experience I have with this provider- Every single day it stops at midnight and will Show: "Connected" "No Internet".
    Same happening during the day few times per day.
    Impossible to work from home- losing my work, missing zoom meetings.
    There is NO CUSTOMER SERVICE AT ALL!
    You can call as much as you like- no one will help. First year and last with them.
  • Reviewer
    Location
    Nelson
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst customer service I have even experienced in my entire life, I have been with TalkTalk for three years just cancel the contract today, they always lie to you, waste your time and don’t really give a crap about customers.

    Now they said they will charge me extra even though my contract is ending on the 26th of august, because I had to give 30 days notice, it’s been taking me 1 hour and 20 minutes to get through to the right department, they have been transferring me from one department to another, I went through the headache please you don’t go
  • Reviewer
    Location
    Kettering
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Company is a complete joke!
    Internet cuts in and out every 2 mins (no exaggeration) Numerous times I’ve tried to get in touch and it’s impossible! About as much use a chocolate teapot! Take my money each month for a service that don’t work. Told I would get a phone call back and I’ve not heard a single thing. I would not recommend this in the slightest. **** ass company happy to take money off you! STAY AWAY FROM THE **** TIP OF A COMPANY!!!
  • Reviewer
    Location
    East Antrim NI
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with TT for many, many years. Can only have ordinary BB but it is generally OK. As long as I get a signal I don't worry about speed etc. They have always been good to me, letting me take advantage of new customer lower offers, sending full kits including ethernet extenders, latest superhub, being accessible on the phone etc. Until now. My contract ended and the price hiked and when I tried to call many times to get the usual good offer all I got was a message in an American gangster-type voice saying "we cannot answer your call" and cutting me off. I got so fed up with it I went elsewhere. Hope I don't regret it! M

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