TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6190 customer ratings since 2019-10-27 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5995 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
We had problems from pretty much the start with the broadband, hours during the day where it wouldn't connect. As soon as covid happened and we were working from home we were lenient with how awful the internet was as we assumed the usage across the UK would have gone up. But after several months of it getting worse we contacted the customer service for help. 2 months of 'tests', spending hours speaking to the CS team and getting no where. Promised 4 times that a manager would call us back to discuss the awful service (both from the broadband and the CS service) but a manager never called. Every time I called back, it took about an hour of back and forth, useless chat to get to the end point which was always 'a manager will call you back'. But they never did. The service is disgusting, do not go with TalkTalk. You get pulled into a contract and then that's it that is all they care about. The broadband is awful and they don't look after you at all. DO NOT GO WITH TALKTALK! I have wasted 8+ hours talking to their team and it resulted in nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Worst provider ever. Really never get talk, even if it is cheap they will make you pay even without providing the service; and bills even when you cancel the contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
edinburgh TalkTalk  
At first TalkTalk were quite good but as soon as we ran into problems they became awful. The offshore tech help call centre don’t speak good enough English are following a script. They simply tell you that your broadband issues are device issues - on all eight separate devices?! The issues are from the terrible router they give you. It’s fairly fast but it has so many issues with cutting out broadband and not broadcasting. Do not use TalkTalk. Until they invest in decent routers and a tech help in the UK then avoid. We’ve not had useable internet for three months and they’ve done nothing to help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  
worst broadband in my entire life feels like I'm back on dial up. spoken to support multiple times and have not got anywhere, would rather put Lego bricks in my shoes for 18 months, more enjoyable than being locked in a contract with talk talk
TalkTalk  
It was the worst experience I ever had ..I opend 4 emails cuse of them and had 2 appointment cancelled cuse they didnt came to install the broadband ..and at the end nothing is happend ..unprofessional...just wasted 1 week of my time ....0 stars from me
  • Customer Service
    3 stars
Bournemouth TalkTalk  
Had very bad speeds after 4 engineers and 2 new routers now even worse. Service center are useless. Promised so many call backs from managers but they dont call. After 9 years with this company now leaving. They think they're going to charge me for ending contract. I don't think so. Been on the phone about this another wasted call. How they keep any customers I dont know. Very bad all round service. Looking forward to getting service where I'm going and cheaper.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BOSTON TalkTalk  
I don't often write negative reviews but I've had such an unpleasant experience with TalkTalk lately that I thought I'd warn others.
The speed has never really been a problem, it's a solid 15 Mbps as promised (we don't have fibre in the area).
It's the strength of connection which drops out many times a day that's the problem for both of us working from home. It's been a very stressful couple of months with the connection dropping out during important meeting, client calls and what not.
I have used live chat first to "troubleshoot". We didn't fix anything. I was sent an email on how to check it myself which I did. It was still bad.
I went on live chat to request a £40 engineer appt which resulted in nothing.
I asked for another option, which was a £65 engineer appt which also solved nothing.
At this point, over a month down the line, I am £105 out of pocket and very frustrated as you can imagine.
I went on live chat again where I went through the same "troubleshooting" procedure I've done many times before and then I was told that the speed was fine and above what is promised. I didn't complain about the speed. (this was 2 hours into our live chat by the way). So again, I explained in plain English numerous time that the connection drops out numerous time a day, both wifi and wired. At which point, they left the chat. Having wasted 2.5 hrs I was beyond annoyed so I tried getting through to someone via he phone. I thought I could reason with a person. When I finally did get through I was told to do the exact troubleshooting checks AGAIN. I told them I've just done them and then explained the situation. The person on the other end couldn't do anything but read off the script. She read why they won't refund the money and asked me if I want "troubleshooting guidance" emailed to me... It felt like talking to a wall. I will definitely be changing providers. Absolutely horrendous customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol TalkTalk  
Dishonest business. They supply me with internet that doesn't work. Called them at least 10 times. They send someone to 'fix the issus', however the very next morning, the same issues arise. They say I'll be charged for a replacement router or for the engineer to come again. MUST AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
sk27nu TalkTalk  
Had no issues with the broadband with this supplier, good enough speed and a solid connection.
What was not so great was the mid-contract price increases as they made free items paid and then a CPI increase in rental. Other company despite Talk Talks claims do not do this. It was very disappointing when this happened and support were quite unhelpful. I left when the contracted ended, probably not an ISP I would return to any time soon.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
United kingdom TalkTalk  
Please whatever you do do not use this company. Their service is horrendous. They took over internet without our permission and when we tried for days and days to sort it out no one got back to us. Their customer services are The worst I’ve ever experienced. Rude and as unhelpful as you can ever imagine. If you ever have a problem rest assured they will not help you. Please save yourself and do not use talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haddenham TalkTalk  
SOOOOOO BAAAADDDD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
19b Depression Street TalkTalk  
For the last 2 days I've had 2mbs download speed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Very disappointed with everything, regretting moving from BT to Talktalk from any point of view
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
Please don't waste your money, awful can't wait for the contract to end
Colchester TalkTalk  
Yesterday I phoned Talktalk's so called "help line" and felt that the person could not have been much less helpful. I phoned to ask them to restore my connection to the internet, but they seemed to me to be repeating the same questions that they had asked before time and time again. After well over an hour of this and me being asked to switch the wi fi on and off several times, they said that I needed to resolve the issue with my equipment providers. At this point I asked to be put through to someone else to make a complaint, which was refused. However, after some further discussion the operator agreed to trying something else to resolve the problem , which in the event worked and I am thankfully now reconnected to the internet. I get completely frustrated with Talktalk as I feel they are always trying to blame my equipment, which I know is kept up to date. Avoid.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol TalkTalk  
Very poor broadband, slow and unable to access certain websites and unstable in reliability. Customer service is a misnoma with zero assistance
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Scotland TalkTalk  
When my landline and broadband went off, it was extremely difficult and expensive to contact talktalk by mobile. It took a week and a great deal of money to get it fixed. The advisers were polite, but very slow, and reluctant to book an engineer, which was all that was required (a fault not in the house had to be dealt with). I would avoid using them again if at all possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Leeds TalkTalk  
I requested a cancellation of the service since I was moving houses and they did not provide service on the new one. 2 months after I still receiving bills because they file the request cancellation 2 weeks after I requested and they have an up to 30 days disconnection delay that, of course, they exhausted. So I'm paying for 2 months of service that I have never used plus the cancellation fees.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London TalkTalk  
TalkTalk are total rubbish here. Download speed of 13.81MBPS. Upload registering at 0.27. In fact this is optimistic. I was getting about 1 Megabyte per minute (yes, per minute! 0.02MBPS and taking hours to upload a modest video.
  • Customer Service
    3 stars
  • Reliability
    2 stars
Rosyth TalkTalk  
One to avoid. Impossible to get hold of during the lockdown (no chat, no phone support, nothing). Staff when you can get hold of them, are friendly enough but cannot help you; ever. They overbill, promise to reimburse and never do. My connection on fibre was dropping out all the time due to REIN issues (admittedly not much TalkTalk can do about it; but Openreach could not help either). So I nneded to go back to an ADSL connection which was hopelessly slow (1Mbps download, non existent upload; i.e. no use if you need to work from home or do anything more than send plain text e-mails). Apparently (according to Openreach mesaurements at the socket) the line delivers 10Mbps but the router blocks most of that to get through. TalkTalk is unable to help; so I must leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
that TalkTalk  
I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
London TalkTalk  
Hi I have talktalk broadband I'm not satisfied with it at all it always disconnect and when ever I call them they promise to solve the problem but nothing has changed and I'm tired of all this game I really don't know why I am playing them I want talktalk to stop my contract Please thanks.
Manchester TalkTalk  
Avoid at all costs....
Avoid at all costs....
My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps...

I'm letting it ride...
Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase....

I could go on.....

Trust me........
.....Do not....

.............DO....NOT...... Go with talktalk.


You will regret it.

I was miss sold my contract, under the understanding that I was getting up to 11 Mbps...

Anyway I'll leave it to who ever reads this to take this as a friendly warning....

Do not join talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DUDLEY TalkTalk  
Very disappointed with talk talk of late . Wrong or missing equipment sent for upgrade left us without Internet for almost a week. Now for a second time we have no Internet. Never known anything like it . Am sure I will still be charged full price though despite not being provided with a full service . How does this happen ?? Its 2020 not 1999! On dial up . Ridiculous for such a large company . Will never recommend them.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
North wales TalkTalk  
Absolutely disappointed, with the service. The internet would be if correct speed for few weeks and the connection drops and the speed is so slow that you can't even load talk talk.help website. Customer service wants to upsell their products
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Service gets 1 star only because I cannot select 0.
Because they were using my old email address - after I told them not to - TalkTalk failed to request my DD payments (blaming me when my account shows the DD as set up) then cut off my DD without a text or letter to tell me the situation. Logged all of this with their 'service team' who were obviously powerless to do anything. I then emailed my complaint to the email address given to me by them for this purpose. Not only do they not respond to such emails, they send a standard response asking for me to contact the service team. What? Round and round and round we go. I'm stumped now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Nottingham TalkTalk  
Absolutely shocking! I wish I could rate 0 stars because they're abysmal. Me and my partner signed up for talk talk with our first house. We recieved our router and an email saying we were live so my partner set up the wifi - no connection. We attempted to contact them and the only response we were given was that there were technical issues in our area- no "we will sort this out for you' or 'this will be resolved by...' so we decided to cancel our package WITHIN OUR COOLING OFF PERIOD. Yet they are demanding money for a bill from us when we recieved no wifi, our tv packages are not set up, we cancelled in our cooling off period and the customer service was tragic! Absolutely disgusting! Would not recommend. Money will be better spent elsewhere.
Sheffield TalkTalk  
Took up the offer earlier last month - free Amazon Prime and broadband fibre for £25.50 per month. Oh they were quick to send out the equipment and the set up was pretty straight forward. Then..........once they have got you tied in........it all then goes wrong.... My broadband is either not working, has poor upload/download speeds averaging at 8 to 12 mb and I have spent hours on the technical webchat. Totally useless. Two engineer appointments booked, waited in on both days between 0800-1300 and no one turned up! Then they have the cheek to send texts to say the engineer has been!!!! Incredulous!!! If you want to introduce stress and wasted time into your life Talk Talk are the company to go to. Terrible - don't be conned by the special offer. I still have no broadband with TalkTalk, ANOTHER third engineer slot is booked for 1st October (let's hope it is third time lucky!). If you want to throw money and time down the drain.......you know where to go to! TalkTalk are treating customers with such disdain, disregard and lack of care - again don't be conned..............
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HITCHIN TalkTalk  
If I could give less I would. So after signing up for and paying for TalkTalk’s WiFi they managed to set up a direct debit... that’s it! The day of my “go live” date no engineer turned up and I hadn’t received either my welcome pack or the router I was supposed to have gotten days before. The explanation was that the engineer required extra parts and they would call me the next day to let me know what was happening. They did not but when I called them I was told that they had cancelled the account because it had timed out because they had failed to order the engineer the parts they needed on time. Meaning I would have to place a new order with them (at my own expense) which would take another 14 working days. No offer of any form of compensation and although I was told that they “understand” I only got an apology for the inconvenience not their gross ineptitude. After speaking to them over the phone and asking to be transferred to a manager I was instead passed to another rep 3 times before eventually being transferred to a manager who offered precisely nothing but promised that if I took out another order with them they’d monitor it to make sure they didn’t screw up again and that they’d get the sales team to call me in 10-15 minutes as he couldn’t transfer me directly. 45 minutes later I took out a contract with BT as I still hadn’t heard back and had my problems sorted in less than 12 hours. If TalkTalk ever bother to get in touch with me again I’ll give them an ear full but I suspect they value their customers so poorly they won’t even try!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford TalkTalk  
Broadband on and off, was told by their tech that the wiring in the house needed replaced if we want the speed guarantee'd! Changed to BT and nothing needed changed and great speed so won't be returning
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Scotland TalkTalk  
I ordered Talk Talk 27th Aug after checking they could provide services in my area after I moved. They gave me a go live date of 11th Sept so I booked the time off work as I can't work from home without the broadband.
Its now 14th Sept I have contacted Talk Talk 5/6 times since the 11th. I got cut off from the chat online then I just keep getting contradicting stories from everyone on the phone. One told me there was an issue, another told me I was still going to receive the equipment Fri (11th even though the phone call was after 5pm) and it never showed and I never went live. 2 others I have contacted 1 told me the issue was being resolved by openreach on Friday to go live today (Mon) STILL NOTHING. So called again and have been told that its going to take 2 days for Openreach to sort there bit then ill get my equipment Wednesday.

Not once did I get any communication that there was an issue by phone or email, i've had to keep calling them after none of there stories actually come to light.

I've been promised call backs and don't get anyone call me, i've been told ill get a text but don't get one. Its absolutely shocking service. Passed from pillar to post, being misinformed from EVERY customer service representative/order representative I have spoken to.

All you get is "sorry we'll update the system" every single time.

Its so frustrating!!!! Its like one person don't know what the other is doing.

There's no customer service, there's no correspondence from them.

If I don't get sorted by Wednesday I will cancel! I would rather pay more expensive and get any sort of level of service then none whatsoever like I have been getting!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cookley TalkTalk  
Been with Talktalk for a year now and the worst service I've ever recieved.
First of all, I did not get the speeds they 'guaranteed' despite living in an urban area.
Then Internet kept dropping out randomly, i reported it, they said it was fixed but wasn't... 3 times! they eventually fix it after a couple months of the issue.
Then they prematurely disconnect me causing me without any Internet for a week during a pandemic when I'm supposed to be working from home!
I called back up to get this reconnected and said it would take 10-14 days, cannot do it any sooner.
I asked to speak to a manager and was refused! Flat out refused! They even told me I was lying about what happened and they weren't in the wrong!
Dismissive and flippant attitude from their customer service team, did not even try to keep to their promises at any point.
I've left them now and won't ever be going back.
Absolutely disgusting!
Save yourself the hassle, go to ANYWHERE else!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bournemouth TalkTalk  
Thinking of signing up with TalkTalk?

DON'T

two cocoa tins with a piece of string might be preferable.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
I would only recommend Talk Talk to those that have done me wrong. I've spoken to 17 people and have spent countless hours engaged in telephone calls and live chats, going round in circles, explaining the same thing over and over again. So frustrating that a company so bad is able to continue trading. I reported a broadband issue in March and it was fixed at the end of August. Sick of speaking to people uttering scripted answers and issuing empty apologies whilst expecting me to pay for it. I would urge anyone considering signing up to Talk Talk to think again - it won't end well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
Connection drops daily and for hours at a time. Very unreliable.

Their tech support is useless. Insist on going through home set up, which takes an hour or so, every time you speak to them even if you've done it an hour earlier with someone else.

They do not resolve the problem when this inevitably does not work.

Disconnecting is painful. TalkTalk attempts to coerce you into agreeing to additional terms at disconnection. They bill and charge a full month despite knowing your disconnection date - an strategy to keep hold of your money for longer.

I tried to make a complaint about this. So far, their complaints department has simply ignored my complaint points - two replies from them so far with no attempt to respond even to defend their actions.

Overall appalling. I've had 30-40% down time with no connection at all, and some of the worst customer service I have ever encountered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South East TalkTalk  
A couple of times a year some problem I think common to all providers. Last time a problem on Friday with broadband not working at all, brilliantly solved the next day on Saturday.Customer service contacted in chat.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Birmingham TalkTalk  
The worst network in the whole wide world! They have no respect for their customers. They have bad communication skills and can never sort out a problem. They charged me for a service which they never provided. They took money from my account for a service that went live for only 24 hours. They then cancelled my order and asked me to reapply for it! Total and utter incompetence at it's best!
Surrey TalkTalk  
Please do not even consider this company for any type of service. Despite their broadband not being fit for purpose, this will be the least of your issues with them. Online services are not fit for purpose and customer support outsourced abroad. So avoid this company at all cost otherwise you will end up paying for an abysmally substandard service with no access to any form of communication in order to rectify this and no ability to cancel an unsatisfactory service. Piss poor company in every respect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North west TalkTalk  
After being a member of TalkTalk for over 20 years and actually quite happy with their broadband service only to find out that they have been over charging me for years!

Recently, an incident happened where the gardener accidentally cut our phone / WiFi line. One would have thought this was bad luck but in hindsight its a blessing since it has brought to light the awful customer services that TalkTalk has and how they don't actually look after their existing customers. Any reputable and good company would see their customers as an asset and work for their well-being but not TalkTalk - this company is just here to rip you off.

I am actually loathed to giving any stars above - but without giving 1 stars I can't submit this form!

AVOID AT ALL COSTS!!
London TalkTalk  
WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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