TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2824 customer ratings since 2021-01-20 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,347 Customer Reviews over 159 pages

  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Stay away from this Company, they don't care about their customers, I am sitting at home waiting for an engineer to repair my internet, my slot was between 8am and 1pm, obviously no one came, this happened before, same thing, waited on an engineer, never came, I can't get through on the phone, you can't reach them, I am extremely frustrated, hope I can switch soon.
  • Reviewer
    Location
    Wisbech
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Totally useless customer service, unfortunately can't give minus stars. Simple query that should have taken 2 minutes took an hour, 3 phone calls - cut off twice. Still no further forward.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No broadband for 4 months, charged for every month. Charged for a missed engineer visit when we had stated that we wouldn't be home. Customer service teams were a joke, hung up on us three times in one evening. So dissapointed
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company stay clear. They refuse to cancel contracts. The customer service agents refuse to help, at most they just pass you onto another advisor who then does the same thing until someone hangs up. All the agents say differnt things about the same query. Unhelpful. Frauds. Scammers.
  • Reviewer
    Location
    Purfleet - on- Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, don't go to Talktalk. It
    might be cheap but the service is so poor, is not worthed.


    Just had a call from TalkTalk. After putting so many complaints through and informing them that I WOULD NOT renew my contract, they have now told me that I had to speak to one of their departments to "officially" terminate my contract.
    I informed several times that I have spoken to so many of their advisors and told them that as my contract finishes on the 31st of December 2021, I would be leaving talk talk. The advisor told me that he "cannot see any notes". I even gave him the dates that I spoke to his colleague and told him to listen to all the calls, where I stated that I was not satisfied with this AWFUL service.
    He tried to sell me other packages, and even went on to say that he would give me "the best deal I could ever get".
    When I told him that I was not interested he started to say that it would take 30 days for the contract to be terminated and that I would have to pay, to "officially leave". I told him that I would not pay, as I had informed them since the 26th of November, that as soon as my contract terminated on the 31st of December, that's it. I am gone!
    The advisor REFUSED to terminate my contract and hung up the phone on my face.


    Talktalk is just the WORSE!!! Advisors are so rude, not helpful and always try to trick you. Talk talk does not respect customers wishes.
    Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed.
  • Reviewer
    Location
    Dudley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband).

    Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk.

    Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives.

    I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support.

    Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.
  • Reviewer
    Location
    Bonnyrigg
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Don't deal with this company, I had no broadband for over a month and told me a pack of lies with one agent who actually hung up on me when I told him I was cancelling my contract.I put this in writing to them, sent an email to their CEO and have heard nothing from them. Absolutely appalling service after being with them from day one
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For anyone thinking of joining talktalk, don’t even bother. The company is a joke. Been with them
    since July last year and have had nothing but problems the wifi doesn’t even work most of the time but a couple weeks ago the wifi completely stopped working so I called up again like I have to do nearly every month because of how **** their wifi is and they told me they would send out an engineer so they sent out this engineer (keep in mind they are not aloud to charge me unless it’s something I’ve done wrong to make the wifi stop working) the first engineer they sent out showed up came in told me there wasn’t a problem inside it was outside then literally went outside in his van and ****** off and I received a text telling me it had been fixed
  • Reviewer
    Location
    Merseyside
    Reviewing
    TalkTalk
    Date
    Comments
    Hi all, This company cannot supply a broadband connection at all and when you try to ring them there closed so you will have no internet at all all night until the morning when they open. There rude on the phone and over talk you then threaten you if you cancel they will send bailiffs round to collect the full contract money. Please guys stay away from here it’s for you and your childrens best interest.
    Kindest regards
    Brenden Day
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Comments
    DO NOT SIGN UP

    4 months in desperate to get out.

    Internet speeds falsely advertised. 11 weeks before manager calls following complaint.

    Believe it or not I have to complain about my complaint.

    If you have issues your home and devices WILL be blamed!

    They could offer free service and it still be too expensive!

    Dial up internet was better!
  • Reviewer
    Location
    Alton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst company I've ever had to deal with. The broadband speed is a joke, the customer service even worse - you can't hear what they're saying on the other end of the phone the line is so bad - It's just awful! Use TalkTalk at your peril, you have been warned!
  • Reviewer
    Location
    M8 5xn
    Reviewing
    TalkTalk
    Date
    Comments
    A very fraudulent company, a counterfeit service, a very low speed, a very low speed are disconnected from the internet in twenty-four hours. Irresponsible, they are not friendly, they do not help, their quality is also very low.
  • Reviewer
    Location
    milford haven
    Reviewing
    TalkTalk
    Date
    Comments
    For over two months I have been complaining to talktalk about slow and unreliable broadband. Eventually sent me a new router. Now (when internet is working) download speed max's out at 1.8 mbps and upload runs at 0.8 mbps. No signs of receiving better service so a switch is on the cards for 2022. Any reccomendations gratefully received. I now report state of play 31/12/21.:- It is now three months since I have received even a near sattisfactory internet service from talk-talk. I have been given a new router which offers equally as poor results as the old one. The help and assistance offered by the talk-talk services has proved to be of no help whatsoever and one of the operatives even had the audacity to offer me a derisory £5.00 to compensate me for the inconvenience. My Christmas chats with my grandchildren who live abroad has had to be done on my mobile and my New Year chats will have to done likewise. Speed tests are still running at 1.8 mbps download and 0.7-8 upload. My son switched me from SKY to talk-talk for the same I'm having now and advises that I change again but he is not living locally now, hence I am still paying for a "SUB-STANDARD" talk-talk service. PLEASE! Can anyone advise?
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst providers ever. Stay away from Talk Talk. Have spent four months trying to get the proper package that we agreed on in the contract after it started. When an engineer finally came to visit, I wasn't informed and spent more than 48 hours without wifi while constantly calling them and using up data
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    It actually works, even in bad weather. So happy to finally have an Internet source that actually does what it's supposed to do.
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst companies ever had to deal with. Their internet it’s shocking have to always reset it. Soon should finish the contract and leave this horrible company alone. They are absolutely useless
  • Reviewer
    Location
    Buxton Derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since the first few weeks of changing to talktalk I have had connection issues. I’m now two weeks with little or no broadband and I keep getting fobbed off with “an engineer is on their way”. Working from home isn’t possible at the moment and good old crimbo with two kids is a pain without broadband. Go to BT, at least they have a backup 4g option.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    1) Without knowing us they keep increasing monthly charges.
    2) Try to make fool to engaged with them for next contract without saying it but says benefits in phone which is actually not any change in the speed.
    3) customer service is worse. Sent engineer to fix disconnection issues but he did not do anything and said stupid reason and charged £40 which is not fair at all. No refund as well.
    4) in my area speed never goes more than 70mbps
    5) if you get any issues in internet , customer care nothing do apart from your router restart . No make sense
  • Reviewer
    Location
    Hakin, Milford Haven
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For over two months I have been complaining to talktalk about slow and unreliable broadband. Eventually sent me a new router. Now (when internet is working) download speed max's out at 1.8 mbps and upload runs at 0.8 mbps. No signs of receiving better service so a switch is on the cards for 2022. Any reccomendations gratefully received.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    This is not on the whim review. I have been a TalkTalk customer for the last 2 years and these are my final thoughts.

    They have some of the lowest prices for broadband and telephone lines. But if you are someone who regards customer service as an important part of your experience, or expect their technical people to HAVE technical knowledge or DO NOT expect a telephone provider to have a noisy and crackling customer service line, then look away and look somewhere else. TalkTalk is not that company.

    Their staff would lie to you, give you confusing information and follow it up with a different set of information in an email. In the past two years, I've been on the phone with them about 5 times for different problems and every time I was on the phone for anything between 3 to 5 hours (which is like a whole day) because I had to bang my head against many brick wall before they could understand or resolve my issue.

    I don't know what other companies are like. They all promise the world I guess but how much they deliver I can't say. But I CAN say for sure about TalkTalk that they don't deliver their promise. If nothing goes wrong in the service then your ok but it if it does then you will know what I am talking about.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Overall absolute rubbish, the broadband package i am on is Fibre 65, supposedly download speed of 65, i get around 30-32 which is slower than it was with Sky, who i was with last. And Talktalk TV, when i rang to go through setting up the TV box with them they refused to help as i had bought myself a box that records broadcasts (not just views them), and even though the box i bought was a Talk Talk box, branded and labelled Talk Talk they refused to help as it wasnt the box they had provided for me. I tried tuning the TV got 10 channels, they advertised around 80 channels, so not even bothered doing that, their tv reciever is sat its box waiting to go back once the contract is up! As soon as my contract is up i am leaving them and wont go back that's for sure
  • Reviewer
    Location
    Buckhurst Hill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst broadbands I’ve come across, customer service is shockingly terrible, the guy I talked to had no idea what he was doing and could hardly understand what I was saying, (I’m english), I’ve been waiting over 2 weeks for my broadband to get activated (I work from home so it really effected me), they told me I needed emails and such so they can contact me but how am I suppose to do that when my internet isn’t activated, to be honest I’ve never had a worse experience than this and honestly is not worth the time and money
  • Reviewer
    Location
    Poulton le Fylde
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Talktalk for a long time. Upgraded to FTTP with 3 months free. They are convinced I am still on normal broadband. They keep crediting my account every month with random amounts that is always more than I should be paying. I have tried to tell them about their error but they tell me I am not on 500Mb speed only on 35Mb. At the moment they are paying me to have a 500 Mb connection. Well I am not telling them again. Free FTTP 500 Mb connection. What's not to like lol.
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Talktalk’s customer service is shocking! Called them like 4 times in the past week And they still haven’t resolved the issue!!! I tried to get my new super fast fibre internet installed had an appointment on 7th of december got a text day before that my order has been delayed, gave them a ring and I have been told they moved my appointment from 7th of december to 9 th and that I don’t have to be at home….absolute joke ! The same day I got a message saying engineers could Enter my House without a permisson well DUH… I did mention to talktalk member that I wont be at home between that time be he kept repeating I don’t have to be!!!!!!! On third time they told me to book a new appointment next day so I called and I been told to Call after 16 th of december!!! I was fuming I am going to cancel my order as I Lost my patience at this moment and I will not extend my contrAct !!!!!
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First time I signed with them things were decent(with wi-fi drops pretty constant). After I changed address they started acting incompetent. From the booking, in which they misjudged me not needing an engineer, after which they kept going with it for almost a month(postponing).
    Since almost 2 months ago I have to pay extra money out of my pocket to get extra data so I can hotspot, I get about 15-20 minutes of the WORST Wi-Fi you can get, after which I need to go back to hotspot.
    They are utterly useless and unreliable and such a pain
    to deal with. Please, stay away.
    Lost so much more extra time and money because of them.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have had enoughof dealing with this company. Customer Service based in Durban S.A. Best described as Bolshy, Unhelpful, Arrogants, timewasters. Even a direct email to their CEO Tristia Harrison resulted in no action. Contract cancelled.A fish rots from the head down.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Been with talk talk for 18 months not the faster speed but very reliable . End of contract coming up gave a months notice and was told I need to pay another months joke
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible service. engineer came to house - agreed there was a problem but went away and did nothing, no record on our account of his visit. A month later have spent 2 1/2 hours on phone to customer services. DO NOT USE TALK TALK
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely shocking customer service was ment to have engineer come 23rd nov no one turned up then they have the front to charge me extra for services equipment still in boxes so can’t of had any extras I’ve spent 4 hours trying to cancel ment to have had 2 calls back nothing very very poor don’t deserve a star
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Is the worst Internet provider
    They are scams only care how to take your money and the Internet is rubbish I'm so sorry to leave the BT for them thinking that I will save money! Same on them
  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with Talk Talk now about 8 months. I will not be renewing my contract when its up. Internet speed has always been slow. I had no internet for 4 days, I couldn't get through to anyone over the weekend, just kept getting a message saying closed even though it was within opening hours. Had to take annual leave for engineers to come out. Open Reach came out and they were great, sorted the internet which took some 6 hours but they sorted the fault which was the line outside. I have just spoken to someone in complaints who refused to pass on my feedback regarding my complaint in that I wasn't happy with £20 knocking off my next bill. She didn't understand or appreciate 4 days without any TV or internet access along with having to take a day of leave. I also pointed out that I struggle to get internet in one of my bedrooms, signal isn't strong enough, she wasn't interested and quite frankly was rude so much so I told her to keep the £20.
    I will be going back to Virgin when I am able to.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse customer service in the world . I call them Depression .
    Don't waste your time and money.
    Actually if you have universal credit. You can get cheap broadband from BT .from £15
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had broadband in my old address and was on the phone to them a few times as speed was dropping,but everytime it was ok on their side!then it went back up
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Terrible service. Leaving this provider is the hardest thing you can do.
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never sign up with Talk Talk. They lie to you if you ever get to speak to an agent. I could not get my router to work .. their fault. So I cancelled after spending 5 hours on the phone and chat. They promised full refund now after paying for a month I cannot get my money back. They have terrible customer services .. highly trained in fobbing you off and lying. Talk Talk are just crminals who steal your money. Be warned DO NOT SIGN UP WITH TALK TALK
  • Reviewer
    Location
    Cramlington Northumberland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I’ve ever had in my life what an absolute joke. I have never made a review for anything in my life but this is insane. Even with nobody in the house it is so bad on any console no wonder it’s so cheap can’t even use the thing and if there’s more than 4-5 people in your house just forget about even trying to use it
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I love TalkTalk
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Broadband speeds were below minimum guaranteed and service intermittent. Upgraded to direct fibre, delays during set up, disconnected after 1 month due to poor Talk Talk administration, customer service advise account did not show direct fibre, majority of customer service agents not trained in direct fibre. 12 days without any internet. No feedback on progress to resolve, no compensation yet.
    Talk Talk management advise, 'call us back if you still don't have the internet in 4 days'
    Truly abysmal.
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a TalkTalk customer for a year now, but this week i feel like I had enough.
    This week, since Monday my internet has just been HORRIBLE!!!
    I have called talk talk everyday of the week, and They still tell me that "everything is fine qith my line". So why is my internet not working??
    I cannot wait for my contract to finish so I can leave this horrible company.
    Please, do not go for talk talk. They might be cheap, when compared to other companies. However, the issues and headaches you will get... Is just not worthed.
    They are rubbish!!!
  • Reviewer
    Location
    Brighton & Hove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The worst customer service I have ever experienced from any company. I was having problems with the service since the summer. I was most recently without internet access for a week a half. The customer service representatives are just reading from a script and their policy is not to send anyone out until you've gone through a list of checks to your home set up, even if that is obviously not the problem, and a lot of the questions they asked I was unable to answer due to lack of technical knowledge. In the end my son told them I had special needs so that they would send an engineer out. It was the only way we could get them to send anyone. The problem was not properly fixed and after a few months of unreliable service, the internet packed up completely. After a week and a half with no service, I was eventually told that I needed a BT engineer to come into the house, and was invited to book an appointment via their electronic booking system, which I made for the following morning. I had to arrange to take time off work as you can only book a 5 hour slot, which is incredibly difficult as I am a teacher. When it got to 11.30am and the engineer hadn't arrived I called customer service just to check they were coming. I was told that the appointment was booked on the system and that the engineer would defintely be round by 1pm. Nobody came. I phoned them again and then had a half hour argument with the customer services rep who, after I'd explained the situation several times, kept repeating that 'if the engineer needs to access your home they will contact you to make an appointment'. I kept saying over and over again that that had happened, but he would not aaccept it. I asked to be put through to someone else, but he wouldn't put me through and was becoming quite confrontational. I asked to be transferred to someone I could complain to and I was then placed on hold for about 10 minutes. After that time, the same customer services rep came back on the phone and told me that there had been a time lag and that the appointment I had made on the electronic system had not been logged and that I would have to make another appointment. There was no apology. I explained that it was almost impossible to take time off work and that it was unreasonable to expect me to wait in for another five hours the next day, but he wouldn't even answer my concern and kept repeating what was on his script. In the end I had to accept another 5 hour appointment to get the situation resolved. It was a very stressful and frustrating experience. I would never sign up with this company again and I'm just waiting for my contract to finish before moving to a provider that has more respect and consideration for its customers.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.