6,513 Customer Reviews over 163 pages
-
- Location
- Banbridge
- Reviewing
- TalkTalk
- Date
- 2016-04-05
- Location
-
- Location
- Banbridge, Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2019-03-04
- Comments
-
I got broadband from TalkTalk and thr speed of it was atrocious. When using my phone I actually had to turn my wifi off and use my 4G to send videos. If I even breathed on the router it would go into a tizzy. I did a broadband speed test one night and got 620kps.
They say they are the only company that doesn't give you a price hike and that your price will not rise the whole time you are in contract. I was paying £20 and my last bill was £20.18. I know 18p isn't a lot but it's the principle.
My contract was due to expire and I have lost a lot of hair from tearing it out with frustration trying to notify them that I did not want to renew. Such a palava! Their customer service is shocking. When I said I did not want to renew and wouldn't give them a reason, why should I? I mean, I didn't want their broadband. That's reason enough. Because this mustn't have been an acceptable answer I was continuously put on hold and then told that surely there were other people in my household that wanted broadband? I explained I lived alone. I was put on hold and then asked was I moving house? And did the new tenants want broadband? At this stage I was seriously at risk of fracturing my teeth from clenching them so hard. When I finally got them to accept I was leaving I was read out the terms and conditions and told I would have to pay an early termination charge to which I explained that I wasn't terminating early, I was simply not renewing. How could they not comprehend this?
After receiving a letter and an email from them giving me a really good deal on faster fibre broadband which I didn't have because they didn't want me to leave I rang up to enquire. Better the devil you know eh?
I was told... Wait for it... To ring back in two to three months as there was an outstanding balance on my account. I explained I am still in contract, it expired on 20th March, I have never missed a payment and what was this phantom balance? She told me she could not tell me and was unable to offer me a new broadband package.
This company sucks big time. Their letters contradict their actions and no-one seems to have a clue when you ring. Their broadband speeds are useless and they had the cheek to send me an email telling me to return my router and all the wiring etc. to them when finished. I shall... In pieces.
STAY AWAY FROM THESE GUYS.
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2015-05-29
- Comments
-
Where to start... For the last year or so I couldn't fault them, Internet wasn't the fastest but being only broadband not fibre optic I wasn't expecting ultra fast got some good offers from other big names but as a loyal talk talk customer they gave me a price and an offer I would be stupid to refuse.. Or so I thought, as soon as I renewed my contract, the price we agreed on due to me leaving was lies, my other half rang them 2ce for over an hour of being passed back and forth due to changing direct debit from hers to my account they apologised for the slow speed and for the mix up they would wipe the "late" charge for the payment and refund the money we overpayed, a month later we have an automated call saying we haven't payed, rang again today and according to the system they have no direct debit details for us therefore they will charge us £10 for non payment and 2.50 for not having a dd set-up.. After the missus got passed to 4 people only one English person the rest very hard to understand, after telling each one she wants to leave we are left with a £30 cancellation fee and 2 months of poor broadband to pay for.. Along with charges they refused to wipe even though we set up a direct debit but could not find it on their systems! If you like being shafted the talktalk is definitely for you!
- Location
-
- Location
- banbury
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
-
To cut a long story story stay away and go with BT. Awful all there customer service staff speak off a script. Cannot understand them they made prices up and LIE over the phone. Useless! only thing re motley good was the broadband speed was better then they said. STAY AWAY!
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2011-05-31
- Comments
-
rarely get over 0.28meg speed - cannot stream on demand tv or youtube
and every two months they call to sell me more products and service - which I dont want and which makes them more expensive than BT - and they are telling me that they can extend my contract every time they call - which I repeatedly tell them I dont want it extended - in fact if I could get out now I would!! It's a crap service and I believe I am now paying more than I was before with BT
- Location
-
- Location
- BANBURY
- Reviewing
- TalkTalk
- Date
- 2018-10-03
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2018-04-16
- Comments
-
Avoid them! or if you have sign with them do it because they are the absolute cheapest.
Customer service non existent.
They promise 10-12-14Mbs on a 17Mbs connection and you do not even see 5.
And most important.
They have cheating associates like AWIN promising vouchers etc in order to sign that at the end you never get.
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-11-23
- Comments
-
What a big pile of steamy crap myself and my whole family have had with them trouble from day one trying to connect to internet had to have an engineer out 3 times, they tried to charge for this but with arguments wasnt in the end, then was over charged on more than one occation and was hell to get refund on that. When cancelling thethe whole thing was agreed no cost would occur and oh look £304.22 out my bank and after a long hour and 22mins on the phone agreed to refund. Not easy not helpful just a load of crap and have lost alot of customers definitely better being with BT no issues at all with them
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-12-21
- Comments
-
If I could have put 0 stars i would have!
Our speed is between 0.2-2.4. Talk talk has failed to deal with the issue, their staff contradict each other and don't document all the information you provide. There doesn't seem to be any kind of complaints procedure. I've wasted about 14 hours of my time either on the phone or with engineers and have finally given up as I'm sick of fighting them. The company send engineers and then don't believe what they are told after diagnostics. Luckily we are out of contract so can leave.
Please don't sign up to them (unless you like fighting, rubbish internet and have numerous hours to kill!)
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2020-04-18
- Comments
-
All good, speed, customer service and price - what's not to like?
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-08-29
- Comments
-
Talktalk broadband is absolute garbage!
It's extremely slow, and on good days the latency is horribly high. Thought it was a router problem but no, even the router they supplied is absolute garbage. Don't be fooled my cheap prices because you pay for what you get! Customer service is good but even they can't do much since they don't control the company. Other than that, don't bother with Talktalk.
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2017-10-21
- Comments
-
Customer service - very poor took 1 hr 25 mins to answer the call
Broadband issue reported , no actions taken for 3 weeks
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-07-25
- Comments
-
I've to use my phone hotspot every day because the service is rubbish. We have super fibre broadband, but it's super slow and unreliable.
- Location
-
- Location
- Banchory,Scotland
- Reviewing
- TalkTalk
- Date
- 2017-02-01
- Comments
-
Absolutely AWFUL.I have been with Talk Talk for several years, it has never been great but OK'ish.After my last contract was up I was going to leave but after hours and hours of phone calls they offered me their super fast internet all inclusive with phone calls at a flat rate.I aked them repeatedly if that flat rate did indeed include absolutely everything and would be the same every month.I wasreasured that yes it would be the same every month.
Well it wasn't ,in fact not once was I charged the rate I had signed up for.On average it is £10 pounds more on occasion much more.The TV does not work at all, the speed is terrible despite lots of phone calls trying to fix it and it keeps cutting off altogether many times every day.
I really want to quit Talk Talk but am now locked into my 18month contract .The customer service is absolutely appaling and that is when the person at the other end even understands english.The cost of calling their customer service is very expensive (they told me it was free, (HAH)!
I am now considering just dumping them as even dealing with debt collectors is going to be less stressful than trying to get any kind of decent internet function out of them.
Their better faster internet service is rubbish,their customer service couldn't care less and is clearly just following a script rather than actually listening to what the problem is and their IT tech guys know less about how to fix things than I do. I feel utterly ripped off, they have lied to me time and time again.Do not sign up with them, if you do, do not pay by direct debit as they will take random amounts of money from your account.
They were ok'ish but now they are absolutely awful.
- Location
-
- Location
- Bandwig
- Reviewing
- TalkTalk
- Date
- 2018-02-12
- Comments
-
I would give 0 stars if I could. I was just on call with one of the workers and I have never seen such rudeness and laziness. I'm definitely going to cancel and what a waste of money. For anyone who even thinks of buying TalkTalk, listen to me. TalkTalk is absolute rubbish and is always turning on and off. Frankly, I've had enough of this nonsense.
- Location
-
- Location
- Banff
- Reviewing
- TalkTalk
- Date
- 2018-05-05
- Comments
-
I give 1 star for each rating. This is the least I can give, but to be accurate I would give zero stars; TalkTalk are utterly useless. I have contacted there customer services, presumably in India, who make promises they simply don't keep.
- Location
-
- Location
- Bangor
- Reviewing
- TalkTalk
- Date
- 2017-08-28
- Comments
-
Useless broadband loses connection every 20 mins , broadband speed is 1.43mb really pathetic and I live on my own thank god my kids have grown up and moved out. Come on talk talk stop giving poor service
- Location
-
- Location
- Bangor
- Reviewing
- TalkTalk
- Date
- 2016-07-02
- Comments
-
Just changed from sky to Talk Talk and a real improvement,was happy enough with sky but price too high so changed with TT offer, much faster nothing buffering ,go the faster broadband and very happy in a heavy internet useing household.
- Location
-
- Location
- Bangor
- Reviewing
- TalkTalk
- Date
- 2015-01-13
- Comments
-
Frankly fed up with this company. CUSTOMER SERVICE is not the worse that I have had- obviously I have been to petrol stations late at night- however it's not far off. When you phone up to complain about a fault, you are told that they will investigate (after a bloody age on the phone) then never hear back from them- and your internet still sucks.
BROADBAND SPEED I feel I have to give them 5* for this as the 3.4Mb/s that we occasionally peak at is close to the terrible max speed available due to the archaic technology that BT employ in rural areas (yet BT still charge you phone rental as if you are getting 21st century service... FML). The main problem with the quality of the inter net is the...
BROADBAND RELIABILTY is absolutely appalling!! As previously mentioned, you may get the max speed, but not for long. our speed drops to 0 fairly often, although this is the max speed we can expect at times apparently LOL. Ping, checked using speedtest by ookla, hovers between 55 and 925ms. Which is awesome.
Honestly recomend staying away from these people as they care little for their customers, and the quality you get is just plain bad. Television was so bad we gave up after the second day. On the bright side, the phone works... so YAY?
- Location
-
- Location
- BANNOCKBURN
- Reviewing
- TalkTalk
- Date
- 2019-08-16
- Comments
-
You guys are lucky that I am giving you a '1' when you deserve zero. Why should I have to write to you via the postal system or even phone you when this is an issue regarding absolutely woeful internet access/speed. How ridiculous is the fact that I cannot use a simple email method considering I am paying a lot of money to have internet access via your company. It's a bit like being asked to send a message via carrier pigeon during the 2nd world war when phone, radio and morse code were the norm. Come on, do something.
- Location
-
- Location
- Bargoed
- Reviewing
- TalkTalk
- Date
- 2020-06-03
- Comments
-
Appalling service , no internet for 10 days , engineer out twice , three different routers and still no idea why we didn’t have any internet ! So after numerous calls could not give me an answer. I have just cancelled my policy . AVOID
- Location
-
- Location
- barking
- Reviewing
- TalkTalk
- Date
- 2016-11-25
- Location
-
- Location
- barking
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
-
Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.
plus customer service is terrible you just go round and round in circles thats if you can understand them as they are not uk based.
- Location
-
- Location
- Barking
- Reviewing
- TalkTalk
- Date
- 2016-10-11
- Comments
-
This company should be closed down,my broadband stopped working and I took my complaint to the CEOs office which is the highest authority at the company you can go to to resolve the issue.
It's been 5 weeks and still no indication as to when they will resolve the problem.
They can't even give me a time of when it will be resolved.
I am so stuck with them and they are completely useless.
The CEO case manger (saima nawaz) informs me that she is the highest authority in the company I can talk to and refuses to give me any details of anyone higher.
Please do not ever get involved with this company.
- Location
-
- Location
- Barking Essex
- Reviewing
- TalkTalk
- Date
- 2015-03-19
- Comments
-
Run away. Out of the sudden speed got very slow on fabric optic. I rang them - was told that there is some line fault and I am supposed to pay 65 GBP for fixing the line somewhere outside my house down the street... Daylight robbery.
- Location
-
- Location
- Barnes
- Reviewing
- TalkTalk
- Date
- 2015-11-03
- Comments
-
Too slow to use!
- Location
-
- Location
- Barnet
- Reviewing
- TalkTalk
- Date
- 2017-06-19
- Location
-
- Location
- Barnet
- Reviewing
- TalkTalk
- Date
- 2016-12-13
- Comments
-
Worst broadband I have ever used, I can barely connect to the internet and now I have somehow gone over my allowance in the broadband? How does that even happen when I can't even connect to my router 70% of the day.
Don't ever get this broadband unless you want to waste your money.
- Location
-
- Location
- barnet
- Reviewing
- TalkTalk
- Date
- 2015-04-26
- Comments
-
The staff seemingly have scripts that they follow and no matter what you as a customer say, you will get the scripted response. I wish I was partial to a nightly tipple when I ring them as they would certainly drive me to drink. I have been on the phone for hours, (no hyperbole) and still not resolved the issue even when it has been very simple, on any planet except planet talktalk, who would never ever admit they have got it wrong or do not know what to do. I am a pensioner on a fixed income, but would rather pay more for my service and leave talktalk behind as I cannot deal with the stress of dealing with the ineptitude of the company,
- Location
-
- Location
- Barnet
- Reviewing
- TalkTalk
- Date
- 2016-05-30
- Comments
-
If I could give no stars I would. I spent more time on the phone asking for help than I did receiving any broadband service!! 'Customer service' was the opposite of its title!! Just before I reached the end of my tether with the complete lack of service, I had no broadband for about 3 weeks. I was having to connect to my neighbour's wifi 2 doors down and when I told the moron on the phone, his attitude was that I had access to the internet so what was the problem!! When I wouldn't back down he also tried to charge me for a technician to come round, when all I needed was a new hub!! In the end I gave up and went back to BT. When I argued about paying for the most recent period of time where I had no service, they just ignored me and kept chasing me for the money I didn't even owe. They actually sent it to debt collectors in the end so I just gave up and paid it.
I have never before or since experienced a company with such rude, unprofessional, ignorant employees who possess a complete lack of integrity and moral code!!!
Still angry. Don't use Talk Talk. Use ANYBODY ELSE!!
- Location
-
- Location
- Barnet n14
- Reviewing
- TalkTalk
- Date
- 2016-03-01
- Comments
-
Utterly shocking service. It is a staggering example of how little real consumer competition there is that this company can survive in today's vibrant market.
After moving in, it took them 14 days to sort out a Broadband problem and then we used for call divert which is faulty too - telephone line regularly drops calls for no reason as well - and 14 days after reporting the call divert (needed for emergency purposes) we're still getting the run-around.
- Location
-
- Location
- Barnoldswick
- Reviewing
- TalkTalk
- Date
- 2014-12-08
- Comments
-
I took the broadband connection it worked only for two days and stopped working. I called customer service many times, each time new person and same story telling about the issue and they advice to remove the front socket plate and check, etc.. but no resolution. They promise that the issue will be resolved within 48hrs but still after 12 days no internet. Every time I call they change the issue reporting date, as it looks like the issue is only few days old. Very bad service, please suggest me how to complain with the Authorities? Talktalk is just cheating.
- Location
-
- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2018-08-07
- Comments
-
After numerous calls and engineer visits I still have intermittent very slow broadband, and a phone that only rings occasionally, rest of the time just tings, I miss loads of calls. All the staff reckon they are managers, I been kept on hold for over 20 mins on numerous occasions and on the phone hours to try to get some answers. They want over £200 to cancel my contract, but I cannot run my home based business using this excuse for a company. They are most unhelpful, unprofessional and useless.
- Location
-
- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2017-10-08
- Comments
-
Your company is absolutely horrendous. How a phone company named talk talk won't employ enough people to actually answer the phone is beyond me. The internet service is terrible, how am I expected to watch Charlie's anals when the service keeps dropping? It's ruined my marital life as my Mrs liked watching gimp dwarfs climbing ladders and feeding ponies. There's a homeless man that sleep in an alleyway near me who everyday runs up and down the pavement with his trousers down to his ankles shouting 'look at me I'm a petrol pump' I've been thinking of attaching a wire to him and hooking him Upto my modem because he would give me faster speeds than you are doing, especially when he's been drinking toilet duck. On a serious note, I've called 5 times today and still haven't had my problem delt with. Everyone acts surprised when they answer the phone like they don't know what's happening. Kind of like when you poop and your dog looks at you like you've just milked the cat. Rating wise 0 - 10 and that's being generous. Anyone reading this please don't take out a contract with talk talk unless you have sniffed glue and tried to sell your kids on eBay but even then you wouldn't know if anyone has had a successful bid because the modem would be on fire and your girlfriend would have left you for the guy next door that took out sky.
- Location
-
- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2017-08-04
- Comments
-
The most pathetic customer service I have ever had. We made all our arrangements to move our business around their appointment to move the phone line and broadband. Then will less than a working day's notice, they cancelled the appointment and can't give us a new date. I have proven on two occasions that the reasons given for having done this are lies. We have let suppliers, customers, insurance, bank, Companies House, Tax Office, insurance all know we are moving. We can't not go, we have given up the leas on our old premises. So now we are a business with no phone or internet and no date of when it will be installed. Talk Talk don't give a fig. All they do is lie, and lie and lie. Not a word of apology, nor recompense. AVOID - AVOID - AVOID
- Location
-
- Location
- barnsley
- Reviewing
- TalkTalk
- Date
- 2017-09-06
- Comments
-
i have been with EE broadband for broadband which has been very reliable but went downhill for some reason anyway 6 engineer visits later still no cure, looked online saw talktalk,if im honest i used to be with them 6 year ago but switched due to the prices they was charging and internet being so shoddy... i thought i would give them the benefit of the doubt.. jesus was i wrong......firstly they disconnected my line, gave me a new number..ok not a massive deal as i dont use it much anyway... internet speeds through day brilliant 13 meg rather than 2 with ee, 11PM at night no internet untill 7pm? lasted a few week untill i got fed up and called customer service dont know what they are doing, poor service all round feel sorry for the staff not there fault, i would never ever go with talktalk untill the day i die. seriously. i would rather burn my money
- Location
-
- Location
- barnsley
- Reviewing
- TalkTalk
- Date
- 2017-01-15
- Comments
-
Internet speeds of less than .80mbps. Talk talk are trying to blame the poor connection on a faulty route, although the previous 3 they have sent have all produced similar speeds. I will be cancelling as soon as possible.
- Location
-
- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2015-05-10
- Comments
-
If I could give less stars I would. This company is terrible from start to finish! Three months with no internet service. Seven different engineers out to try rectify the problem. Customer services team do not care the slightest and LIE to get you to keep quiet by promising refunds and "specialist" engineers to come out and do repair. Its cost me to phone up each time off my mobile as none of them took notes about my problem so i had to explain the situation over and over again. Still no further on and talk talk expect me to keep paying for a none working service! Steer clear of talk talk!
- Location
-
- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2018-01-16
- Comments
-
I have had bad internet for last 9 months I keep phoning talktalk robots all they say we will test line they say the same word for word we will test the line I have had three engineers out saying line ok did three speed test today it keeps saying no internet conection so no speed I have got my own complaints manger but internet rubbish I have had a new router still nogood
- Location
-
- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2017-07-05
- Comments
-
Talk Talk are quite frankly the worse internet provider iv ever been with they were good for the first 2 3 months,
I Never got my minimum guaranteed speed, in fact, i never even got close to the minimum speed
The internet would drop out a lot and would be down for maintenance in the afternoon when i mainly use the internet without any prior notice from talk talk to say maintenance would be carried out
Im now in the process of swapping providers Early my contract isn't due to end for another 6 7 months, but due to how bad the service has been for me im legaly releasing from that contract
if you want my advice never use talk talk
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.