TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2172 customer ratings since 2021-05-19 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    Bedfordshire,england
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    For months now i've had crackling on the land line that stops my internet connection.Had many egineers come out,even had inbuilt filter installed.Talktalk then say my problem should be fixed.I get a few hrs of no crackling then back to normal.Contract runs out March2015 but so want to leave talktalk because not happy with the service i am getting.Why should i pay penalty for leaving talktalk when they are so rubbish.If i brought a car & it kept braking down i'd want my money back.I would never recommend talktalk to a friend.
  • Reviewer
    Location
    Bedfotd
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You DISGUSTING! i have been on hold for longer than 2hrs. I dont usually right reviews! But this is just taking my whole life away! I called you 5times to tell u that my internet is not working! Ur passing me from one person to the other! Stupid stupid service now u wanna tell me that ur shut! It is 9.40!!! You still got 20mins before u close!
  • Reviewer
    Location
    Bedworth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I was without any internet at all for the first two weeks after my start date. When they finally got me connected I quickly realised I'd made a mistake switching to talktalk. Very poor reliability, internet frequently just switches off, often several times a day. Viewing movies or catch up tv becomes very frustrating when you lose the internet for up to an hour each time. I can't wait for my contract to end so I can go back to Virgin Media. Talk talk may be cheap but you get rubbish sevice in return. I wouldn't recommend using them, pay a little more for a decent ISP.
  • Reviewer
    Location
    Beeston Nottingham
    Reviewing
    TalkTalk
    Date
    Comments
    It can't get worst then this. Got to prepare myself for exams and no Internet....on no correction it's shows that it's connected but the speed is soooo slow that it doesn't open any of Web pages...was told to wait for 10 days ....to improve the speed what a joke . .don't really understand what is it exactly I pay for....oh I guess a wage for all those usless people on the phone ....feeling so angry and powerless....
  • Reviewer
    Location
    Beith, ,North Ayrshire, Scotland
    Reviewing
    TalkTalk
    Date
    Comments
    The worst service provider with the worst customer service, none of my complaints were dealt with satisfactorily. Not once did I receive the promised refund for having NO Broadband or No phone service ( continually ) yet a full year after cancelling my contract I still receive monthly bills. Talk Talk ??? I think not !!! You will definitely NOT Talk Talk.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would give no stars if i could. The worst service provider ever, the broadband is very slow or not working. They refuse to help with any issues at all, if fact all they do is try to sell you more rubbish kit or packages that you don't need. i will leave as soon as my contract completes.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TalkTalk customer of 8 years - currently on Fibre Large.

    Up until a month ago I was for the majority happy with TalkTalk, a few hiccups with their obismal tech support that I eventually forgot about, until:

    My upload was a constant 17Mb/s suddenly drops to less than 8Mb/s. Bizzarely at one point their tech support were trying to convince me that 8.2 was a smaller figure than 7.9 - I'm still perplexed by this. I can't really put into words what just happened? I can only say it is a bizarre feeling when someone is blatently lying and treating you like a fool while you pay for it.

    I was hung up on. Call backs from managers were 3 rings, then disconnected before I could even answer. No offer of escalation until today when I said I had vodaphone on the other line while trying to cancel my contract. The issue has been going on for a month and only today was there an offer for engineer assisstance. I can only say that in my 30 years IT experience, their knowledge is inept at best. Every issue requires requires a new router (time buying)... I have at least 2 HG533 and the god awful 633 that would drop every half hour.

    Their network has went to hell from around mid to end of July. I spend the first 15 minutes of every call repeating my postcode. Jesus Christ, it's only 6 digits. Thanks for nothing TalkTalk.
  • Reviewer
    Location
    belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow to upload photos or even files of 1mb. Poor customer service, won't let you upgrade to fibre unless 3 months bills have been paid. Only switched 2 months ago, suffice to say have told them to cancel & will not be paying early termination as they cannot provide a service which meets my needs. No access to online account yesterday, website down today. Good news is you no longer need a mac code to transfer internet providers so have switched back to my previous provider.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Tlktalk asked me to upgrad to better broadband and an entertainment package what a joke never worked then got a phone call from some woman who my God couldnt speak English so got frustrated and told her where to shove the service have now been informed that id have to pay 854 pounds to leave lol are they insane they employ people who cant even spell as i was asked to spell SCHOOL blimey so called English/Irish company employing people who cant converse with their customers just goes to show when a company gets big it could care less about the people who got them there ie US the customers grrrrrr id rather just have the BBC channels TALKTALK oscar for most annoying stupid and crap company who lie everyday to its customers
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service same questions asked when past from pillar to post they always so sorry, go with them expect to spend many a hour on the phone ,when you have broadband speeds of 0.3 meg
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst "fast" broadband provider ever. We have speed that is 30 times slower than it should be. Tried calling multiple times but nothing happened. Customer service sucks and does nothing. After last call they told us "they have to optimize" for ten days. Well you know what **** YOURSELF, WE ARE CHANGING PROVIDER!
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company has to be without doubt the worst in the UK, I asked for an extension to be put on my account for 30 days which they agreed too, then cut off my services before the date was up waffling on about the unpaid bill, then continued to lie and lie that the ban had been lifted, spent 2 hours on hold having to endure the same rubbish from people who haven't a clue my cat could do a better job, so to anyone thinking of getting Internet from this beyond appalling company DONT run a mile, and Talk Talk 3 cheers for being the worst of the worst.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Have had talktalk broadband for around 10yrs recently i upgraded to fibre along with TV package.
    I got an email confirming my go live date for the fibre but nothing about TV package. I phoned Talktalk to inquire about the TV and was told there was no order placed so i placed another order, again after a few days no confirmation email and nothing on my account. Another phone call and was told no order placed so again reordered and was told i would get an email confirming delivery but of course no email arrived. Must be the worst customer service ever! They seem to want to keep you on the phone yet the call is free, i was put on hold 3 times for 10mins on one call so the agent could look at my account. Also they will promise you all sorts of things not to cancel but take my advise its all lies CANCEL YOUR ACCOUNT!
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Basically during daytime and evening, TOTAL RUBBISH. Only works properly after 2am and up to 7am, says it all when traffic busy it drops stalls constantly. DO NOT GO WITH TALK TALK unless you are an insomniac or work nights.
  • Reviewer
    Location
    belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    takes 2 months to cancel. company is not contactable by any reasonable means. staff are flea market material. absolutely no concern for the customer. any chance they get they disconnect the online chat, calls. ignore letters. force you into cancelling your bank to protect your income. i am contacting trading standards watchdogs to give them a case to answer. people shouldnt deal with this company. terrible!!!!
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Comments
    Terrible terrible terrible customer service poor broadband no connection called a million times never got anywhere joined for a month nevr had any connection still was charged and never refunded , poor poor poor frustrating people to deal with can’t ubderstand people talking no peoples skills terrible customer service would nevr advise anyone to go near talk talk stay clear otherwise u will just waste ur time and money
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE WORST COMPANY TO GO WITH BY FAR! PLEASE SAVE YOURSELF AND RUN. RUN AS FAR AWAY FROM TALKTALK AS YOU CAN. "AWFUL" CUSTOMER SERVICE DOESNT EVEN DO IT JUSTICE. I ACTUALLY FEEL SO ANGRY AFTER SPEAKING TO THEM. THEY MADE ME CRY AFTER BEING ON THE PHONE FOR FOUR AND A HALF HOURS TRYING TO CANCEL AT THE BEGINNING- BEFORE THEY EVEN SORTED MY INTERNET!!- TELLING ME, 'NO, YOU ARE NOT ALLOWED TO CANCEL...YOU MUST GIVE US MORE TIME ( I had already given them three weeks to fix my problem) AND YOU CANNOT LEAVE. WHAT???? THEY TRAPPED ME INTO STAYING IN THEIR TERRIBLE PACKAGE. SERIOUSLY. RUN.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Worst custoner service experience in my life. I clearly stated I can only make engineering apointnents on saturdays. I was advised there might be no need for an engineering consultation. However after signing the contract I did receive the date for an engineering apointment during the week.

    I contacted the chat support and was than advised, there was no need for an engineering apointment, I should cancel this order and place a new one without engineering, therefor I should contact the phone support.

    60min later and after going through 5 departments....placing the new order finally the guy tells me: "There are three dates for an engineering appointment, which one do you want?"

    Despite my explanation this order should be without engineering appointment the guy kept on tellung me it was needed. He totally ignored anything I said, told me I should trust my neighbor they could open the door, he ignored that I asked for canceling the whole order, my demand for a manager and just went on with setting up an apointment.....by than actually my phone went off.

    I received the cancelation from one order and I hope the second never has been approved, which I will find out today....and I apology to all people who had to listen to this phone conversation while I was sitting in a cafe, they acually suggested to go to Virgin, so I will take the advice.. Have a nice day, TalkTalk!
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I rejoined TalkTalk last summer via Quidco.

    Plagued by constant disconnections, just as Working From Home was becoming a big deal.

    Contacted Customer Support, must've wasted ~12 hours over 3 months (not exagerrating) being gaslit by the most unhelpful team of barely understandable dolts that ever wore a mic headset. They insisted everything was fine CONSTANTLY, even after the engineer visited and said otherwise (which they only sent after I spent many hours on the phone going through the same damn tests over and over).

    They gave me the same stupid advice about WiFI being the issue many times - even when I established early on that all my devices are connected via Ethernet cable!

    I finally got them (after more hours wasted on the phone) to waive the termination fee and let me leave for a competent ISP.

    Incidentally, I was with them years ago also - back during the big data breach in 2015. Luckily no one stole my identity.

    If you have no technical issues, then the speeds are decent. But you'll regret it if you ever have to phone them - they are simply the worst.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sorry I ever signed up with them Internet comes and goes. Signed up for fibre optic think the problem has got worse my mobile phone bill is higher as I keep losing wi fi.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The English language struggles to describe just how abysmal TalkTalk are.
    Strictly speaking, it is difficult to rate them as an "Internet Service Provider", since they neither provide any sort of reliable internet connection, nor anything that could be described as "service".

    Internet speeds on the rare occasion that you can get an acceptable connection (basically if no-one within a 2 mile radius is using their internet) are not too bad, around 6 Mbps, but if you plan on using the internet during peak times then this drops to around 0.1Mbps, not far off dial-up speeds in rural communities in the early 1990's.

    TalkTalk appear not to have a "customer services department", rather they have opted for a "pushy sales department", who will phone uninvited to offer you more stuff that doesn't work. After asking for an email as to when my contract would be up and I could finally escape this purgatory, around 7 phone calls later they eventually sent me it. Sadly I still have 7 months to go.

    Their "Now TV" box which they were advertising is actually nothing more than a glorified iPlayer aggregater, and doesn't let you record series or any TV which happens not to be available on iPlayer. As such, the TV package is entirely useless, and you would get significantly more entertainment using the £5 a month to go to the cinema once a month.

    Telephone line is fine, but for some reason the caller ID feature never works.

    All in all they provide a cheap service, but you are actually paying a lot for what you get. Do yourself a favour and look elsewhere.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They have much lower costs than competitors but it comes with negatives.

    My Wi-Fi hub arrived broken in two parts. When I tried to call them, it took over 30 minutes for them to answer. Keep in mind, I called during a weekday in the morning.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    USELESS USELESS USELESS!!!! Just save yourself the hassle and pay the extra get sky or virgin.... pay cheap you get very very cheap service with everything!
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    TalkTalk contacted my father offering fibre failed to mention that it was signing up for another 18 month contract only for me visiting he would have been signed up for another contract i told them he would not be renewing the contract since that call the internet has been slow and keeps going down i feel this has been on purpose as they didn't snag a pensioner who has been in extremely bad health for over a year im am now seeking legal advice on cancelling the original contract early as i feel they have tried to scam him
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The worst internet connection and customer service. Avoid!
  • Reviewer
    Location
    BELFAST
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had talktalk broadband for over a year and never got the 40MB speed that i signed up for, i was receiving 5MB tops when it chose to work. Had constant dropping connection so could not use it at all. Rang talktalk customer service at least 6 times and never got anywhere at all. The staff member i spoke to had me disassemble the connection box with a screwdriver which i think is very unacceptable to start with, im paying for a service which doesnt work and they couldnt even send out an engineer to help. After giving them 28 days to sort the problem they eventually let me cancel my braodband without paying the remaining amount of the contract.Also when i phoned to cancel i was put on hold for 50 minutes and noone came back to confirm it had been canceled then made me give 30 days notice so i had to keep it for another month. worst broadband and customer service ever!
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Comments
    Wish I had never left BT. I now have a subscription to a football package I can't watch because of an atrocious internet connection.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    off for days at a time, then on for a day then off again, holding on mobile as i dont use house phone, same response every night, we are checking line, you have to pay for engineer, a week for one to call, and no one can understand i word i say!!
  • Reviewer
    Location
    Belfast City centre
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Got these installed months ago ever since day one I have been having nothing but problem with the connection dropping either every 5 minutes or 20 times a day speed goes up and down and sometimes it didnt work for days, and they still will not let me out of the contract, so I'm arranging for another company to by pass them.
  • Reviewer
    Location
    Belfast Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Trying to contact talktalk is ls similar trying to contacting the dead and then when you even succeed you end up talking to the dead which is some achievement.
  • Reviewer
    Location
    Belper
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful service

    Poor and unreliable connection, terrible customer service.

    I strongly recommend you avoid this organisation at all costs!
  • Reviewer
    Location
    Belph
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking company cannot talk to a human being in this country. Sent email to their CEO, I received a standard letter. Need to get away from TalkTalk & Walk Walk!
  • Reviewer
    Location
    Belvedere
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Initially talk talk was value for money. But the company rocketed the price ( price is being increased) and quality of service is gradually shrinking. I need to separate about one hour for getting customer service.
  • Reviewer
    Location
    Belvedere
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi
    I had very bad experience with them!
    I want to warn everyone to stay away from Talk Talk! You paying for the rubbish service. Few years ago I was with talk talk and believe me they are the worst Internet provider!!!
  • Reviewer
    Location
    Benfleet
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We are very pleased with phone and broadband we have never had any problems,We connected to broadband when Talk Talk started to give Free Broadband with your phone line package very good value
  • Reviewer
    Location
    beoley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    my speed has not been anywhere near the 21 to 27 speed I would get. I have never got a good speed with broadband and now I am on fibre I am not getting anywhere near what I was promised. Please will you sort this out straight away and let me know what you have done. Thank you

    Helen barker
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Comments
    Tried to give less than one star but not allowed.
    Anyway very slow broadband, people should stay away. They are vey keen to sneak 24 months contract auto-renew without you aware this. So stay as far as you can.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband and worst customer service. Broadband connection and internet was patchy throughout my time. Due to their worst customer service I had to continue with patchy internet and worst connection. None of their agents know what is the process and you will be transferred to various department who have nothing do with your issue. I was out through to fully fibre team for cancellation and after 1hr in the call had to disconnect and call back to know that their fully fibre team have left home 15mins before. The best part is I called them the next day to be answered by a rude agent from fully fibre team who did not want to listen to a word on what I was saying and transferred me back to the cancellation team again after 15mins wait I disconnected and called them back to let them know I did not want to renew my contract. How silly was I to think cancelling your contract after it ends will be a straight forward request. Never will I ever recommend or join Talk Talk in near future. Don’t be fooled by their offers and deals you will regret it later.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    !! AVOID AT ALL COSTS !! I have had the worst experience of customer care in my life from these people , the broadband never worked the TVC box quality was from the 80s , when I tried to call to resolve these issues , I was met by long long phone calls ,some that ended with “we see no problem it must be your device”, because yeah all 15 devices connected to the internet went down at the same time, they are thick , don’t know what they are doing and even when I went to leave it took 2 hours on the phone and they tried to charge me £160 for the pleasure of running as far away from them as I could!! Again AVOID AT ALL COSTS !!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.