TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3161 customer ratings since 2020-12-06 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,304 Customer Reviews over 631 pages

  • Reviewer
    Location
    London W11
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    What a shambles. Despite paying for their top service which, when it works, delivers 150MB download, it consistently breaks down, usually during a time when I most need it. And when I do manage to get through, they always sound so surprised. I will definitely be moving elsewhere as soon as our contract ends. My only worry is ...are they ALL as bad as eachother?
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The general consensus is supported.
    The comments made by Reviewer "Spiros" share my opinions.
    Customer Service is pathetic, overseas reps. quite unintelligible and ill informed.
    Intermittent Router a regular feature. Charges for unsolicited "engineer" attendance follow complaints.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    I left a review on here last week and continued to call and get awful customer service being out on hold for over an hour! But today I finally got hold of a lovely lady who sorted the problem quickly and was so helpful thank you Maya thought you deserved a good comment as you seem to be a rare person on this team
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst company, do not use. All operators are foreign and do not understand requests, did not cancel my account, accepted the fault. Then to me it was resved, only to pads to debt collectors. Despite my sharing transcripts of conversation where error was accepted. Claimed I disconnected in contract when transcripts accept I was not! Ended in a judgement against me, despite sharing all the inof. Plus- APPALLING Internet connection! The worst in UK.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trying to get issues resolved with customer services is a nightmare - they bounce you from department to department where you have to listen to same scripted speech in some vain attempt to beat you into submission to stop you from contacting and making a compliant - AVOID AVOID AVOID
  • Reviewer
    Location
    Oswestry
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadful customer service, changed my plan without authority. Line faults were attended by sub contractors who had not got a clue. Blocked my phone line for no reason and they could not explain, be prepared for customer service calls to take hours and hours to get a negative response
  • Reviewer
    Location
    Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was setting up broadband on line with Talk Talk, i picked a package £27 a month that included a £100 amazon voucher. half way through i was promted to "upgrade" to the amazon package wich included a new 4 gen speaker. i believed i was being offered this and the voucher for an extra charge of £5. However i later found out that the speaker was only worth £40 so losing £60 worth of benifits and paying an extra £5 a month for the pleasure. now talk talk are refusing even to send me my speaker saying they have no record of the offer. Do not use this company - i am now stuck in a contract and overpaying for the privlage - please stay away from these crooks
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband speed. Terrible customer service.
  • Reviewer
    Location
    tyneside
    Reviewing
    TalkTalk
    Date
    Comments
    I have the record for one of my problems 30 hours on the phone,it was actually more,, i now have tinitus, after 20 years i know all the sly moves, everyone knows about them, some have left and had to pay massive bills to get rid of the nightmare, they are all liars, and TalkTalk had to pay 200 Million for plundered accounts, they were fined a pittance of 4 million, so your account is in poverty stricken Countries, the indian call center seems to be gone now, all these call centers have had to pay back millions, they keep it under cover, i leave very little in my bank account, your money is safer under your matress, beware of all foreign call centers, you can knock on the companies door here, bot not thousands of miles away, watch BT, they will sign you up with a posh English voice, then when you want help, lol, yes you guessed it, if your the nervous type stay away, you may end up in a Mental Hospital, you might find that changing your mind on joining will cost you, leaving can be expensive, you never warned them and never gave your 30 days notice, or, there is a charge for a paper bill, the list is endless, NEVER JOIN THIS COMPANY.YOU HAVE BEEN WARNED.
  • Reviewer
    Location
    Hopwood Heywood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have been with this company many years. As of late I have had a need to contact them over an issue with their mail service. ALL my folders were wiped clean including some important files I needed. Over the last 7 weeks despite my using their Chat (Joke) i have emailed them & done the dreaded phone call on 3 occasions. Each call lasting over 1 hour & ALL to no avail?? Their customer service is a complete joke & would be laughable if it wasn't so infuriating! I have had enough of this incompetent untrained agents & come my renewal ---I will be leaving this service for good!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.