6,091 Customer Reviews over 610 pages
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- Location
- oadby
- Reviewing
- TalkTalk
- Date
- 2021-03-22
- Comments
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The worst broadband provider i ever meet.the customer service is rubbish,the qualitty of internet is rubbish(when you've got)...avoid this rubbish garage company
- Location
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- Location
- Purfleet,Essex
- Reviewing
- TalkTalk
- Date
- 2021-03-21
- Comments
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I really do not understand "HOW" when you have signed up to a "FIXED PRICE CONTRACT" your provider can "HIKE" the cost of your service less than 6 months into your 18 month term and with a "TAKE IT OR LEAVE IT" attitude that frankly stinks, to then blame this rise on kids home schooling due to Covid absolutely shameful.
What I find absolutely galling though, if as a new customer you sign up for a new contract you get a gift card which when taken from the overall monthly cost of their service means said new customer is actually paying less than a customer who finds themselves in the same position as I now find myself in, i.e paying for said "Gift Card"
Here is a suggestion "TalkTalk" by all means offer new customers incentives to sign with you but not at the expense of existing customers, in this way you may find your customers will actually stay with and recommend you rather than spending their time looking for alternative providers. I for one cannot wait to get away from you now, your Customer Service is wanting to say the least.
- Location
-
- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2021-03-19
- Comments
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Generally average - reliability is probably the worst aspect of using TalkTalk for broadband. There are regular outages, more so than other providers I've used in the past.
Speeds are average, coverage/range is okay (though we've switched to our own Mesh System to cover three floors) and customer service had generally been lackluster when we've needed it.
The only positive is that there service was reasonably cheap when we signed up. I guess you get what you pay for...
- Location
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- Location
- Borehamwood
- Reviewing
- TalkTalk
- Date
- 2021-03-18
- Comments
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The broadband speed and reliability is excellent. But, and it is a big but, their customer service is awful. I have a 18 month fixed price contract, but talktalk have increased the monthly charge. Their customer agent could not understand what fixed rate meant. They could only suggest that I could cancel the contract. But I only have a limited time, otherwise there is a cancellation fee. Best avoid this company. There are more honourable companies out there.
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2021-03-14
- Comments
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Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...
- Location
-
- Location
- England
- Reviewing
- TalkTalk
- Date
- 2021-03-12
- Location
-
- Location
- Salford
- Reviewing
- TalkTalk
- Date
- 2021-03-12
- Comments
-
Unreliable and slow internet, expensive compared to other providers - definitely not the best deal you can get out there. Customer support staff are some sort of back alley operation in another country who are under orders to waste as much of your time as possible. Recommend you avoid!
- Location
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- Location
- belfast
- Reviewing
- TalkTalk
- Date
- 2021-03-05
- Comments
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takes 2 months to cancel. company is not contactable by any reasonable means. staff are flea market material. absolutely no concern for the customer. any chance they get they disconnect the online chat, calls. ignore letters. force you into cancelling your bank to protect your income. i am contacting trading standards watchdogs to give them a case to answer. people shouldnt deal with this company. terrible!!!!
- Location
-
- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2021-03-03
- Comments
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After 9 years service, the last 5 months have been horrendous, bad line, slow speed, missed engineer appointments and unable to contact via E Mail, phone or chat, their mottos are Trying to get better and Because value matters are a joke, stay well clear
- Location
-
- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2021-03-03
- Comments
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I am paying for 72mbps, but only have 33mbps.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.