7,010 Customer Reviews over 701 pages
-
- Location
- Wolverhampton
- Reviewing
- TalkTalk
- Date
- 2023-11-29
- Comments
-
Three weeks ago the wire on the outside become frayed hence I have no broadband I've been on the phone nearly every day for a solid two weeks firstly the customer service department are rude and arrogant they don't listen to round in circles and are always seem to be happy in trying to get me to leave TalkTalk anyway I've wasted over four days waiting in for a no show engineer then I get told I'll get a phone call of engineer and I don't then they say engineer has phoned and been whilst I'm waiting at my residence to which my doorcam says otherwise plus my phone records have no record so they also consistently lie and they always apologize and say it's there mistake. I'm still waiting it's three weeks and I still have No broadband ironically they take the bill out of my account for services I have not got. On top of all this the staff consistently got my name wrong even when put right and one lady says her mother has same illness I have that's why she apparently understands and went onto say her mother didn't need broadband which is completely irrelevant very very rude. It's a shame because up until this I was very happy with TalkTalk now I'm not and I may take legal action now especially as I record all calls!!
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-25
- Comments
-
Wont Print Reviews we notice Bad Bad Service Our Engineer has said our speed is Wrong No Reliability All our Problems are With The Provider Talk Talk Poor Poor
- Location
-
- Location
- Salisbury
- Reviewing
- TalkTalk
- Date
- 2023-11-23
- Comments
-
Wont care dont care attitude towards customers, read technical information from a script and ignore engineers who tell them fault is with talktalk systems,strongly advise if you want broadband for Christmas dont let these MORONS install a full fibre installation.....
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-21
- Comments
-
Terrible service. I’ve been with talk talk for over 5 years the house move was a disaster. I did the house move online because it’s so difficult to find a number to do it over the phone. Someone took a day off work to wait in for an engineer only to discover after he didn’t turn up that the move had not even been registered at your end. This resulted in another two week wait for another engineer to come out and another day off work. (Also a month with no internet that we have payed for). I waited in all day for two different engineers to no avail. Far too much time wasted on admin, phone calls (international call centres with very basic English exacerbating frustration) and time off work for me. Would rather pay someone else more money for a better service. Overall a very poor performance.
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-20
- Comments
-
Useless Worst Broadband Such bad Reviews As you say Yes Crawl along with a Snail`s Pace This just isn`t a service
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
-
Just awful Freezes Useless Service Speed A Hearse is Quicker Just a bad terrible Broadband Can see why its not rated highly As you say Crawling at a Snail`s Pace Do Nothing about it Either
- Location
-
- Location
- Brockenhurst
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
-
Well I am a TalkTalk veteran/idiot!
As my wife constantly reminds me this is the 2nd time in 5 years that I have had to ditch TT and go back to BT.
Starting with the positives, the set up goes ok and (as I only live 100 metres from the BT exchange) I get high speeds.....when its working. However we are plagued with seemingly random drop-outs
For example I got up at 6am this Sunday (ie the quietest possible time) to watch the Grand Prix this morning and suffered 4 drop outs in the space of 90 minutes which ruined the race.
TT is fine for my elderly mother, but If you run your own business, do a lot of imporant zoom calls at home, or play deathmatch COD then I really cant recommend this service - never mind the fact that their "Customer Service" rely on the very generous (and presumably free) help of other users on a web forum.
Back with BT, at least you cant get fobbed off with "their may be a problem with the line".....as its their blooming copper lines!
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-16
- Comments
-
I had very bad experience with tak talk broadband started contract and service on 3rd November 2023 and to cancel on 16 November 2023 just after 13 days of my service start. As they said with in 14 days if you are not happy you can cancel for no any charges. I called them on 13 day of start contract asking for cancellation they for more then 1:30 hour make round & round offers. But didn’t accept because I didn’t trust them. Then they started asking me £170 something pence early termination fee for no reason when I didn’t accept they said our complaints team will call me with 48 ours. In which i will exceed my 14 days and they would ask me early termination fee. To continue with their poor service of internet i seen ever.
- Location
-
- Location
- york
- Reviewing
- TalkTalk
- Date
- 2023-11-13
- Comments
-
Terrible!! After 4 months of taking over a contract, hours spent on the phone they continued to not register our account. Absolutely diabolical
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-09
- Comments
-
the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.