TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2824 customer ratings since 2021-01-20 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,347 Customer Reviews over 159 pages

  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrific experience! Slow broadband and kept cutting out randomly. After numerous calls where the assistants clearly read catchphrases from a sheet with no meaning/feeling behind what they are saying and 'tested my line' which takes us to about 25 minutes into the call they have still failed to fix my broadband!! I have spent over 30 minutes on each call and called 5 times! I have had an engineer out, a new router and still the same 30 minute phone call 'testing the line' and hearing the same script! What a joke AVOID!!!!!!
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Comments
    before the engineer came to my house we alresdy started having problems. We decided to chose fibre large option so we've paid for it - a high price. They sent us a router and arranged for the engineer to come. when the router arrived we discovered that it is a standard one instead of a fibre one. (The fibre router has a red socket with WAN written above, and the model should be DSL minimum - TalkTalk has VDSL, ADSL is for standard broadband NOT for Fibre). We spent over one hour having a conversation with their helpline that was going nowhere. The ngineer came and installed us a normal standard broadband in less than 10 min. which we paid for £50. after another 2 hours of the conversation with their service helpline their offered to resend a new router and rearange a new engineer appointment. After forceing them to give us the details of the new router it turned out that they would send us the same model that we already have!!!! Also the conversation with the manager didn't get anywhere neither. We didn't finish our battle with them. Stay away from this company.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever been with. Paid for a phone line for 6 months that we didnt have, couldnt call out or recieve calls. Called talk talk repeatly only to get the automated line which kept telling us nothing wrong with the line. Finally aft 6 months told us we had 2 phone numbers this was the reason,asked for a refund for the 6 months only to get £12.50 back. Cant wait for my contract to end,and will never recomend talk talk to anyone.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cant even give them 1 star! AVOID if you can!!!! Speed is awful in the evenings. We have spent more then half of our contract time without connection after 11 pm. I Had made hundreds of calls, had been opening sockets daily as per their advise, had taken many days off for engineer visits. Friends are experiencing the same even after upgrading to fibre. I am with the new supplier now and without internet for the second day because TalkTalk hasn't freed up the line yet! !!!
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. I can't warn people enough about how poor this company are. Wireless does not work, customer service is non existent and trying to get issues resolved is impossible. No amount of negative feedback can convey how infuriating and quite frankly stressful this company have been.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Talktalk terminated my contract all of a sudden without my knowledge or consent. I called them and they claimed that my contract was accidentally ended after a line upgrade and they could not restart my current contract and the best they could do was sign me up to another contract (without backdating it to my orginal). I refused this and they had the cheek to send me a bill for 'early exit fees'. I contact them on 15/5/18, still not had a response despite being promised a response within 3-5 working days. Honestly avoid the headache and do not go with Talktalk. You will regret it at some point!
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    An absolute nightmare of a company to deal with,a disgrace to be honest I would strongly advice not to join talk talk unless you have all the time of the day to be stuck on the phone you get a feel of how they work as they pass you threw every department (managers never seem to be available you’ll struggle to get to that department). Moved home not a problem they said you will go live on the 1st Which is just under 2 weeks away. I explained how my wire fit in the router but was a different connection to the modem/ little white box on your wall in your house that the internet passes threw then on to the router, I was told they would send an engineer but I would have to phone back on the day I went live I explained that we know there is a problem we know I’m goin live on the 1st so can you not book an engineer for after that date rather than phoneing back on the live date and being told our next available appointment isn’t for weeks away. Hence we know there is a problem we know your goin live this date we will get an engineer to get you up and running as soon as after that, no not talk talk that would be too easy. I then receive a text the following day telling me the 7th is my live date. Knowing I’ve then got to wait how ever long after that for an engineer to come out. I phoned hell/talk talk. To be passed threw 5 different departments with 3 of the 5 people telling me. You go live on the 1st. Next department,you go live on the2nd. Next department, no it’s the 7th you go live and we can’t book you an engineer until that date. I was on the phone for 1 hour and 8 mins the 1st call and 1 hour and 2 mins on the 2nd call. The outcome I go live on the 7th and I’ll have to phone back on the day to make another appointment I would of cancelled my contract but had to pay over £100 to cancel. I STRONGLY ADVICE DO NOT JOIN TALKTALK
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Finally just switched from TalkTalk (AOL) after years of pathetic broadband. Was regularly losing several days a month up to several weeks. You phone them (foreign call centre), they run through the same script everytime and state there is no problem. Truly awful company and no support. Just swapped to Plusnet, what a difference - speeds are way up, the call I've made to support are actually useful and most importantly - no drops.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company iv ever dealt with. Only been with them 2 months and moving already. Broadband cuts out constantly and I need to reset the router 3/4 times a day. Yet they claim there's no issue. Speed is slow when its connected (was promised up to 76 like I got with bt , yet its never gone above 40)

    Then I get a letter 2 days ago saying they are increasing the charges on phoneline and broadband.

    I have cancelled but they are trying to charge me nearly £400. They can sing for it.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not even one star for talk talk... worst internet provider
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A nightmare when anything goes wrong, just don't get involved with this lot.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A nightmare when anything goes wrong, just don't get involved with this lot.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely the most frustrating broadband. Communication with the customer service is difficult. We did not have Wi-fi for two months and then decided to cancel as it was getting ridiculous and they wanted us to pay £150 cancellation fee. Would not recommend TalkTalk to anyone!
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow and their home safe response time is rubbish.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely dreadful service during the duration of my contract. When I finally decided to cancel my service (well after my contract had expired, the price had gone up by 20% in two months and the quality of service had decreased to the point of being almost unusable) I found it extremely difficult to be connected to any customer service representative (you are told there's no one free if you specify you are calling to cancel, but are connected immediately if you specify another reason).
    When you express your desire to cancel you are being forced to pay additional bills for services you are not using and the representatives can't give a reason as to why they need a whole month to disconnect you, instead resolving to pointless technobabble that aims to confuse less knowledgeable clients.
    Avoid at all costs, anything is better than TalkTalk (choosing another provider also comes with less chance of getting your personal information stolen).
  • Reviewer
    Location
    aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do Not get into BT, Sky or TalkTalk! trust me i've had these and honestly people these companies are a huge fraud, no matter if you get normal broadband or fibre their speed hardly gets to 3mb/s in day time, actually it hardly gets to more than 500kb/s! to be specific, extremely slow, cant even watch a 30 min video not hd without having to pause it every 3 mins! after 12 months the price is automaticly doubled, really bad customer service and they do everything to keep you with the company trying to tell you rubbish, these three are the biggest frauds in the uk! Their connection drops constantly no matter how many times you follow the instructions and I live close to the main connection ... Save yourself some trouble and annoyance, Don't let yourself be one of many many victims of them three most rubbish and pathetic companies in the uk, be wise, CHOOSE EITHER PLUSNET, NOWTV, OR EE and have no problems at all.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have been with Talk Talk for years and would expect a prompt customer loyalty service but NO!I struggling financially and had to call to cut down some of my package add ons to have an affordable bill. I opted to pay for the £4.50 admin fee monthly so as to avoid the direct debit charges if the payment does not go through. I found out Talk talk suddenly added a £10 fee they dubbed'late payment fee'. My bill is now higher than what is should be and I cannot even afford the payments when due so I am stuck in a rat race of £10 extra to my bill every month. I have made several calls to get that charge removed but no headway made.I am being tossed from one service desks in India to Indonesia help desks. I am absolutely livid with rage.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    On the 17th of July I had to turn off my WiFi at 11:00pm because it wasn’t working on my phone and I was in bed. I didn’t have any problems until I went to bed and I need to watch something in bed or I won’t sleep and I can’t because it doesn’t work properly.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t waste your time, 1 week and 0.25mb/s, Gold a minimum of 7.5mb/s, told them to cancel it, ridiculous and customer service were awful kept fobbing you off telling you to wait 48 hours for improvement.
  • Reviewer
    Location
    aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    they had an error i did not receive working broad band, the are putting 50 pounds charge on every month for engineer ive never wanted or asked for in my house and hes not been in apart from first time after i reiterated that i did not want one in my house and that i was qualified enough to know the problem was external.....after a long drawn out discussion in which they left me on hold and even hung up on numerous times they decided to wave the 50 pound and refund me for loss of service....since then they have put 50 pounds on my account 2 times and they are changing direct debit dates and amounts to their benefit every month ...this is getting really bad and they have not resolved this after telling me twice it would be and claiming my bill will be reduced for next 3 or 4 month they have not done it .....only adjustment they seem to be managing is adding this 50 pounds every month......im really shocked at how much lies and fobbing off they have tried after excepting their mistake 3 times they continue to try and extort money from an engineer i never requested or had and for a shoddy service instead of refunding me my credit as they claimed they would .....they now say we will log a complaint, this is just more fobbing off i suspect , i would leave them but they are due me a lot of money for the service they never supplied....that being phone and broadband , in all my years ive never dealt with a worse customer support team for lies and time wasting ......they have no customer support team , they are beyond a joke , useless company and employees ......as soon as i get refunded i will be heading for the hills. talktalk are crooks without question
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This review is about broadband speed.
    I am a gamer and I wanted to give talktalk broadband a try. When I finished setting up my broadband I went on youtube only to find out that it keeps buffering, this happens everytime someone uses the internet. My point is that the speed and bandwidth are below minimum. 300 kilobytes per second, as a gamer's point of view that is pretty frustrating. I dont really care about the tv pakage cause I dont watch tv a lot. When I play my games on my computer I cant online multiplayer cause of slow speed. the customer service is absolutly s***. I wouldnt recommend talktalk to any friends on even strangers to be honest. Im now stuck with talk talk for 18 months now and it seems like im gonna have the worst time playing games.

    Overall I give talktalk (broadband, tv, phone,customer service) -5 stars
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After being with Talk Talk for many years I am appalled by their broadband speed now it's awful so slow, drops out all the time so frustrating, after my contact finished in October my bill went from £25.00 a month to £47.00 a month for the same appalling service. Any written confirmation of my new charges or even an email.... Not a chance! In your terms and conditions from 18 months ago in the small print....Disgusted by their service and customer approach feel I have been ripped off ...would NEVER go back to then again....poor show Talk Talk . AVOID don't get taken in by the cheaper prices its not a good deal when they don't provide what they promised and then leave you high and dry! Mask and pistol comes to mind...down right legal robbery.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service. Never give them your number otherwise they will call you everyday. I've been getting calls for weeks and they are so rude when you tell them you aren't interested in their services and try to convince you until you get so annoyed you just hang up. Such mean and rude people. Really stupid cuz I'm not happy with my broadband from another company and would have considered switching if they weren't so intense and mean.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joke company. The most unreliable wifi in the UK. Wifi disconnects several times every single day for a while. Do not trust them. They are unhelpful and arroguant! Stay away from them.
  • Reviewer
    Location
    ABERDEEN
    Reviewing
    TalkTalk
    Date
    Comments
    I have had the worst experience with a broadband provider to date. I have been messed around for the last 6 months with very little broadband speed, often falling below 1mbps. I have been on the phone more times than I count to no avail. I contacted talktalk to say that I am leaving at the end of May and was told that I simply had to contact talktalk and my contract would be terminated on that day for no extra charge. Contacting them today, I now find I have to contact the company 30 days prior to the cancellation date and I now have incurred a cancellation charger. I would absolutely never recommend talktalk to anyone. The customer service has been completely unhelpful.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    Comments
    Worst customer service on planet, avoid like the plague
  • Reviewer
    Location
    ABERDEEN
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We use the broadband speed tester regularly and our broadband has been getting slower over the last year. We are now unable to watch BBC iplayer and Netflix at certain times of day. Xbox game updates an take several days in comparison with a few hours for friends who live less than a mile away.
  • Reviewer
    Location
    Aberdeen -
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Migration & corruption to my emails - it's getting worse
    The migration and corruption problems were first reported five years ago. Since May, TalkTalk's Technical Support department have issued four incident reports, all concerning the same faults. In arbitrary fashion the reports are closed. The faults are getting worse.
    A brief history follows. I've been with Tiscali/TalkTalk for over 11 fraught years. It took 3 years to get non dial-up Broadband when all the BT customers in my village were ‘enjoying’ a Broadband service. I had to use my MP, Ofcom and CISAS to receive Tiscali Broadband - a delay that cost me a lot of money. At present - for the £20 a month I pay for Broadband - I get 5Mb download speed max if I'm lucky and work at nights; I'm plagued by poor upload speeds, bandwidth restrictions and loss of connectivity issues which are exacerbated during office hours. These cost me sleep, time and more money. Fibre super-fast broadband is a non-starter because I'm on an Exchange Only line. I live in Collieston, centre of the Energetica development corridor 15 miles north of the oil capital of Europe, Aberdeen. Trump International’s golf resort 5 miles to the south gets 20Mb+, my mole there tells me. Pittenweem, a fishing village in Fife of comparable size to Collieston, receives 65Mb.
    When TalkTalk took over Tiscali the problems escalated - migration, outage & corruption, continuing to this day. To try to solve the problems, TalkTalk forced me to take out a fourth email address, making my dog Riley the account’s administrator! This and my wife's email address appear on MyAccount, but the other two do not. It is these two email addresses that cause most of the grief. It's a miracle anything is sent or received, more of which later. As a journalist and researcher I keep comprehensive records. I'll list the faults below. The lists are by no means exhaustive, but all details and dealings will be fully collated in due course, if necessary.
    I can't move any emails into folders - or anywhere else - without refreshing the page every time. This is time-consuming and frustrating; deleting cache history doesn't help. Emails from Hotmail accounts fail to get through; reporting Spam results in the offending emails going to Trash (the spam continues). 40+ Google Alerts daily go straight into Trash instead of my Inbox. Attachments often won't open - I access them via downloads, or copy emails to gmail. Yesterday I tested all four email addresses by sending emails from each to the other. Not one of 6 emails has arrived: I am getting reports from customers and contacts that some of my emails have not been getting through recently and I have not received their mail. Since TalkTalk have no record of these two email addresses, to replicate the problems I gave the passwords to Technical Support. They can't replicate the faults at their end so they close the incident report. I have 29 texts sitting on my mobile for four faults all detailing the same problems since May 11th. I can't afford to go to India to enjoy a fault-free TalkTalk email service. I can't change my passwords, so the integrity of all my email data is now compromised.
    To change ISP is but a distant dream. I should have done so years ago, but these email addresses are embedded in website architecture, advertisements and log-in/ password details to such an extent that changing them would be a logistical nightmare.Not to mentuiion the 2000 business cards handed out over the past decade.
    Whatever I use to access my emails (Mac, PC, laptop,different browsers, my wife's oil company system, Aberdeen University) makes no difference, and I haven't changed any settings.
    Over the past decade I have documented and logged contact with the following TalkTalk departments and other agencies in attempts to solve any of the issues, but TalkTalk’s customer service and overall response goes from bad to appalling.
    TalkTalk departments contacted - CEO's office, Public Relations, Loyalty, Technical Support, Customer Services and more
    Other agencies; MPs, MSPs, OFCOM, CISAS, Trading Standards, forums - Trustpilot, TalkTalk Community and others..
    I am now about to go to the Alternative Disputes Resolution Scheme or the Ombudsmans Services Commissioner. Or both, I’ve had enough. I've already written to the Communications Ombudsman. Every day that passes without these faults getting fixed will be a day when I’ll unleash this document on more forums and relevant sites, and contact various agencies and officials. I have a meeting this month with Aberdeen Trading Standards Office who are advising me make a Small Claims Court Action against TalkTalk under the 1982 Supply of Goods Act. Since TalkTalk has already been awarded the 'worst ISP provider in Britain' accolade, I don't suppose that any of this bothers them. If I ran my businesses like TalkTalk operates, we wouldn't be having any correspondence, because I'd be bankrupt and out of business long ago.
    This is an edited version of my last letter to TalkTalk sent on 4.8.2015. It seems to be impossible to email the company. In addition this precis has been posted on TalkTalk Community, Trustpilot and other forums.
  • Reviewer
    Location
    aberdeenshire
    Reviewing
    TalkTalk
    Date
    Comments
    My contract for talk talk line rental, broad band and calls is fixed until June 2017.
    I moved house this week and going in to temp accommodation for 6 months, was planning to suspend service and then continue with the service in January 2017.
    Horified I was unable to do this and had to pay £177 to get out of contract.
    Due to this after care service I will not be touching talk talk provider ever again.
    This is after being with talk talk at the same address over a period of 9 years. They seem to forget that we were one of there first customers who helped to built the empire they have.
    Very unhappy Ex customer
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
  • Reviewer
    Location
    Aberfeldy, Perthshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The telephone service is excellent, with very good rates for home, overseas and mobile calls but the broadband is terrible and has got worse since TalkTalk announced they were 'improving' it. The download speed (0.9mbs) is possibly the worst in the country. When I complained to TalkTalk last year they sent an engineer to check my equipment (for which they charged me,)gave me a new Router but said all the problem was down to BT, who had promised to improve things by 2017. Who do I believe?
  • Reviewer
    Location
    Abersychan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered new service on 30th June 2015 for advertised Fibre Plus as it was available in postcode. obviously I was aware BT Openreach would have to do line which was booked 10 days later. Happy so far. then received notification that BT needed to survey. House had a telephone line before we bought it. then nothing since unless I call talk talk. every week I call then and no one is able to update me on progress. 24th August is the latest date...over 50 days have passed. If not on 24th then I will dump them. useless
  • Reviewer
    Location
    Abertysswg
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    s to fibre optic about six weeks ago and got speeds of 25-35mbps a few weeks later it is dropping daily now down to 8-10 ,phoned talktalk who said nothing wrong with the line and wants to charge £70 for an engineer,but the fault is not end as we checked everything.i dont mind paying if the fault is something i have done
  • Reviewer
    Location
    Aberystwyth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost entirely useless customer service, incompetent, ignorant, one month to get phone/online sorted, 0.3mbps speed (YES NOUGHT POINT THREE! average for UK is 28.9mbps), price rise less than one month into account. You get the picture?
  • Reviewer
    Location
    Aberystwyth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
  • Reviewer
    Location
    abingdon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    As i took a fast brodband out with talktalk but to me its to slow & i mean slow as u call them to say abouk this but but thay don't give a to dam as long as the cash is in the bank on time thay don't care. All so thay r still billing me 4 now tv that I don't have this no more as it crap. As every time u call them u can't even understand them as it all ways fills like u are calling aboard all the time.Also when u ask them to do somethink 4 u they never do itas this could be eneythink what a poor service thay r as longv as thay got your cash in there hand it sod what u land up with. As thay r a terible buisiness so if I were u say a way from them.
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Comments
    0/10 on all counts. Utterly appalling service, I have never had such poor service from anywhere in my life. Customer service is non existent.
    I was forced on to TT when Virgin sold out: Virgin were appalling but TT are considerably worse. They increased the monthly cost of the broadband without informing me and initially refused to listen to my complaint. Eventually after months of trying I was refunded the overcharge but the price was then put back to the higher amount.
    Download and upload speeds are utterly appalling and that is when the service is working which is not very often. 3G 1 bar is often considerably faster than TT broadband in the same room as the router. My advice is to avoid TT at all costs.
    My new BT broadband starts tomorrow!
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Echoing what everyone here seems to be saying. I had a workman cut through the line coming in to the property. I reported it. After 5 days I saw a BT engineer (he'd arrived 3 days previously without anybody telling me that there had been an appointment made so I wasn't there). I made another appointment, BT weren't told - I waited in for 5 hours. I made another appointment, BT arrived (after another 5 hour wait). BT refused to fix the line while there was scaffolding. 5 weeks has now passed, scaffolding is now gone and I'm back to square one where TalkTalk are checking the line. The website helpfully tells me to turn off my router for a few seconds - as if that will magically go outside the house and join the two bits of wire together. The worst thing is that you cannot deal directly with BT Openzone who are the ones who have to sort the problem out. Talking to TalkTalk is like having root canal surgery without anaesthetic - only it takes longer.
  • Reviewer
    Location
    Abingdon, Oxon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor slow download speed. Three people in our road have transferred away from Talktalk to BT and their broadband speed has improved enormously, but mine has diminished accordingly. It seems that Talktalk are not given enough bandwidth by BT to supply the needs of their customers.

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