7,005 Customer Reviews over 701 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-01
- Comments
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Disgusting company, they offer deals as if it was a scam, all 4 better value deals i have agreed to have been rejected for the last 6 months after spending hours on the phone and bot service. Guarantess after guarantee from their so called experts from switchboards across the world.
Their complaint department is a joke and offered me no understanding but gave me again a guarantee the last and fifth contract will go through...
How long does it take to get a better deal value, who knows because they certainly don't.
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2023-08-18
- Comments
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Navigating the TalkTalk Tangle: A Grand Adventure at 80!
So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!
Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.
The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.
Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.
To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.
Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.
As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-08-18
- Comments
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I have been trying to cancel my broadband for several months now and the customer service is ABYSMAL. I have called I have emailed I have done everything under the sun and to no avail. Even when the service was running it was extremely faulty and I had to swap to a different provider. Stay away from talktalk
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2023-08-16
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2023-08-11
- Comments
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Horrible company.Complained many times about the speed of the Wi-Fi and the fact that it stops working out of nowhere and that it doesn’t cover the whole house,it would literally work outside my house but not my home…they kept blaming it on the router and where I lived,they made me pay for a new router I accepted as my kids need wifi to do school work I tried everything.I pay £40 for nothing as the Wi-Fi doesn’t work as it should and even when you call they will run tests and never resolve the issue always blaming it on the router and leaves you days without Wi-Fi and don’t get the hint that they need to improve their service.if it wasn’t about how stressful it is to move to another company I would have done it ages ago as talk talk is the worst ever company.
All the workers were patient and helpful HOWEVER when I had to submit the complaint the person was having an attitude saying there’s nothing the can do so they were going to close it as it’s not my fault either that they don’t know how to communicate as a business.disgraceful and embarrassing
- Location
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- Location
- England
- Reviewing
- TalkTalk
- Date
- 2023-08-06
- Comments
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Talk talk is TERRIBLE if there was a 0 star rating I would have given it that it disconnects CONSTANTLY and for long periods of time and is extremely unreliable always saying ‘internet connection failed’ when we are connected it
- Location
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- Location
- Uxbridge
- Reviewing
- TalkTalk
- Date
- 2023-08-05
- Comments
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I have never had such a bad customer service the worst I could get I'm paying 7.50 extra a month for insurance my screen is freezing and this is going on for 2 months
- Location
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- Location
- Cm14
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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Their customer service is non existent
Their chat cuts you off constantly, they never resolve anything and transfer you and ask for your details and reason for contacting them over and over again
Still not resolved
Do not use this company!!!!!
- Location
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- Location
- Marlow
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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Avoid talktalk, customer service is terrible. I've just moved to Swish and they called me within 10 minutes of sending an email. Talktalk dont contact you with the 48 hours they say they will.
- Location
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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The customer service is awful. The online chat does not help at all. If you have a simple question, it will take at least a 30-minute call to get some unclear answer. I'm really frustrated with them.
- Location
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