The Phone Co-op Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for The Phone Co-op.

Recent Customer Ratings for The Phone Co-op

  • Satisfaction
    3.8 stars
  • Customer Service
    4.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.4 stars

Based on 100 customer ratings since 2017-10-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

9 Customer Reviews

  • Reviewer
    Location
    Reading
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Used for 10 years -the only ethical provider. A co-op where staff are treated well, customers are members and they don't do greenwash but work to reduce impact on environment.
    Well trained and knowledgable staff always helpful and resolve any issues intelligently and speedily. Worth a few extra pounds a month.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Excellent company who treat both customers and staff well. My costs unchanged since I joined in *2016*. Non-fibre broadband + anytime calls + line rental (12 months up front) for £25.50 a month - beat that! (I see it's about £2 more for new customers).
  • Reviewer
    Location
    UK
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Staff are really helpful. Got me back on the internet after a router issue. George was brilliant.
  • Reviewer
    Location
    Haslemere
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Under no circumstances would I recommend these people. Can’t complete any basic tasks, never available to talk, always passing you onto someone else, keeping you on hold and then turns out they haven’t done what they said they have. You have been warned. Avoid. Choose anyone else. We went with Plusnet. Reading some of the other positive reviews here they’re clearly faked. It’s like stepping back in time in terms of Broadband service - which is not a good thing. Think old school BT incompetence and service levels. Avoid like the plague.
  • Reviewer
    Location
    Manchester
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying over £50 per month for average download speed of 2Mb/s. Have an email account that cannot send. Awful customer service
  • Reviewer
    Location
    Manchester
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow broadband (I live in South Manchester).
    Awful customer service.
  • Reviewer
    Location
    Whitehaven
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The least worst provider I have used and would have stayed with them if I wasn't on such a tight budget. Not the cheapest provider by any means bit if you can afford a few pounds extra the service is the key. Small operator with well treated staff in a UK office. As a Coop you can join for £1 and then received dividend on your spend. Use an Affinity link to join and 6% of Call Spend goes to Charity of choice. It's a Price vs Service trade off. Not eberyone can afford a few extra quid but if you can try them.
  • Reviewer
    Location
    Gloucester
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with the Phone coop for over a year now - good customer service and easy to transfer my existing number. Broadband speed seems fine but I was expecting to notice the change to superfast and it is not that different to previous non superfast connection.
  • Reviewer
    Location
    Suffolk
    Reviewing
    The Phone Co-op
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great service for five years now. Not the cheapest, but very reasonably priced. Download speed between 12-14 Mbps at all times with unbundled ADSL2 line - plenty fast enough for HD streaming and Freeview/Freesat services. Have never noticed any down-time. When I (rarely) had a query the response was quick and helpful from their UK call centre. What more can you ask of a telecomms provider?

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

The Phone Co-op are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and The Phone Co-op.