4,679 Customer Reviews over 468 pages
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- Location
- Salford
- Reviewing
- Virgin Media
- Date
- 2024-03-07
- Comments
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Horrible customer service. If you don’t watch what you order they will add more money to your service. They pass you from person to person very horrible. Customer service would never recommend them
- Location
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2024-03-07
- Comments
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I have been a customer for 11 years (despite the unsolicited annoying quarterly calls to try and up sell me something). My contact ends in a month and the deal I want is ‘for new customers only’ with the offer to me (11 years loyalty) almost double! Time to go - what an awful company to deal with.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2024-03-06
- Comments
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How awful are you when I am unable to leave to leave your terrible and expensive service. Have tried to sort it out but have second rate service, no longer will I pay £65.by the way your customer service needs a lot to desired. As a which rep will be passing on your disinterest also your representative who immediately finished our conversation. I am afraid that this reflects on your poor customer service.
- Location
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- Location
- Telford
- Reviewing
- Virgin Media
- Date
- 2024-03-05
- Comments
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Attrocius customer service! Terrible Internet for the price paid. Router they send can't accept more then 10 connections, keeps disconnecting and has low range.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2024-03-04
- Comments
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VIRGIN MEDIA IS THE WORST INTERNET PROVIDER
They lie on every single matter: external work, internal installation, billing, cancellation of the contract !
There is no ethics in this company, they don't have any respect for their customers
One advice; if there was an option of 0 star I would have given that AVOID
- Location
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- Location
- Kent
- Reviewing
- Virgin Media
- Date
- 2024-03-02
- Comments
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I don't know why it's taken me so long to actually leave a review for Virgin Media considering the 2 times I've used their services, it had bwen the worst and ALL the times I have spoken to their customer service support staff, they're either rude, nonchalant or unapologetic.
I believe it's a reflection of the actual company itself. How a big global company can have a 1 star review from 65% of their customers and only 9% of cuatomers of the rest gave 5* to the technicians alone, and still be running is beyond me.
After my bad experience with the broadband in 2019, I thought to give them a try again after moving homes and they were practically supposed to be the fastest BB in the area, and it was more of a case of being left with no choice.
The installation process was fine, but the BB was extremely slow or barely working in some cases, and the free sim that cane with the package did not even work at all.
After the 1st year, I called at the beginning of October to cancel my subscription with them, and the lady I spoke to over the phone mentioned that the last bill I received will be my last bill simply because I pay in advance. She instructed to cancel the direct debit once the last payment has been made, which I did. She also mentioned any other bill after that I should not worry about as this usually comes but gets cancelled out as I had called in time to cancel the subscription.
A bill came in November that was more than usual bill, and a lover one in December (2 months after cancellation). The last bill was sent on the 8th of December, for paent on the 28th of December 2022.
Unbeknownst to me that Virgin had added to my record that I missed a payment in November and defaulted the december bill also, on the 12th of December 2022.
All the while, when my credit score went down in Jan 2023, I thought it was due to using my credit card a lot over Christmas. After a year of actively trying to build my credit back to excellent from poor, and absolutely no progress was made, I decided to look deeper into what was affecting my credit, and it turns out Virgin had added to my record that I missed a payment in November and defaulted the december bill. How do you default a bill on the 12th of December, it was sent on the 8th of December for payment by the 28th of December.
Over a year down the line, when I realised this, I gave them a call, they are telling me this bill was generated because Virgin was not able to close down my account and cancel the subscription when I requested for it, the said because they were transferring the landline number to the new provider, they were not able to cancel the subscription, which was not communicated to be in anyway, this then generated a new bill and I'm expected to pay it
Who gets a bill from an old provider 2 months later with no explanation, no calls, no emails, no text, nothing. And, when I have called to speak to them, all they can explain is that there's nothing they can do, it was my final bill, generated because they did not cancel the subscription when they were meant to, and I am to pay a bill that was generated by them.
There was absolutely no apologies, the phone call was disconnected multiple times, ai was on the phone for over 2hrs and there was absolutely no sokution offered for an inconvenience that they have caused that's affecting my livelihood and my children's.
I have several friends that have encountered exactly the same thing from Virgin Media and have left their credit in a really bad state, they have faced no consequences and continue to run as a global company.
This is atrocious, Virgin Media should not be allowed to bully normal vililians into paying they're trying to scam off them, all because they're able to mess up your name and your credit, they should not be trading as a company at all.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2024-03-01
- Comments
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AVOID THIS SERVICES. Specially if you need it for.work. me and my Co-workers got totally compromised for they lack of professionalism.
I would never recommend toa friend or family member or anybody.
- Location
-
- Location
- England
- Reviewing
- Virgin Media
- Date
- 2024-02-29
- Comments
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Why can't I put ZERO Stars
ZERO FOR CUSTOMER SERVICE
ZERO FOR LYING ABOUT MY CONTRACT, They say no rise on phone then send you a letter ONE week later
Philipino help line REFUSE to put you through to England, Refuse to cancel your account and then cut you off mid call. THERE IS NO ONE TO COMPLAIN TO I bet they call me when they notice I cancelled the Direct Debit
- Location
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- Location
- Wrexham
- Reviewing
- Virgin Media
- Date
- 2024-02-28
- Comments
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I was tempted by the Virgin Media offer and agreed to move to them from Sky. An installation date was agreed. One day before the agreed installation date they messaged me to say additional work was required and moved the installation date 2 weeks. This will leave me with no broadband or TV package.
After phoning their "Customer Service team", waiting for long periods and then being passed from one department to another each with interminable waits listening to mindless music they are still unable to tell me when I will be connected. This is an absolute train smash as I work from home and they do not care. I have no mobile signal at home , so unable to use mobile data. I am doing my best to cancel.
Absolutely avoid at all costs. The are a disgrace.
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2024-02-24
- Comments
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I did a contract with virgin and the price was 55£ for broadband and tv. In the contract it says that the price would go up at month 19. But a few months after the contact done, they increased the payment 16% and said that it was the crisis and increased cost of something….this ia an abuse as this is not the normal increase due to inflation…..
I don’t care about the smalll letters in contracts saying that they can increase the prices durin the contracts. I just think that they don’t care about customers and they place this conditions in small letter on purpose to increase prices whenever they can for the most stupid reasons they can find.
Very disappointing
Patricia Duarte
- Location
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