Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 5266 customer ratings since 2020-10-25 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,989 Customer Reviews over 100 pages

  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well just another person to say what everybody think. I have been leaving leaving in the UK for 24 years and Virgin Media is the worst provider in the all world. Richard Branson can go to space thanks to the money that they are robbing you every month and not providing the service that you pay for. If you do not want to loose your job or to loose day at work. DO NOT SIGN UP WITH THEM NEVER EVER. we are paying a very high price foo internet and about 3 month a year if no more our internet are not working and they will never help you fixing your problem neither give you any compensation. they need to keep this money to have the BOSS leaving on his beautiful private island and to fulfil his fantasy thanks to you while you are struggling to make ends meet and loosing days at work and getting pressure from your managers because you don't have internet and each time you ask them they say that it will take 30 days and when you call back 20 days later that it will take another 30 days. Now you know. Do not make the mistake to sign up with them. GO AWAY FAST FOM ANY OFFER THEY WILL GIVE YOU.
  • Reviewer
    Location
    Newton Abbot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service of any company I have ever dealt with. Impossible to contact them, hours waiting on hold, useless Bots and Indian call centers. Service always going down, but bills always going up, promises of compensation which were never received. Tried to transfer my contract to new address when moving house. They said they didn’t service my new area and cancelled my contract and are charging me £145 for early cancellation!!! In addition even though I informed them and moved house in July they say they cannot disconnect the service until end of August and will CHARGE me for August as well!!!!! High prices, disgusting customer service, taking money for service not provided. They have no respect for their customers and treat you with contempt. Avoid Vermin Media like the plague.
  • Reviewer
    Location
    Kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The worst customer chat system in history. It takes a whole day to speak to customer service and agents are rude and unhelpful. Punitive charges for moving also make this a very poor product in comparison to competitors. Ignore the shiny red branding you’ll save more in the long run with someone else
  • Reviewer
    Location
    Seaham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband drops out all the time signal gets disrupted due to walls ,leaving you with disgraceful speeds definitely do not recommend.
  • Reviewer
    Location
    Southampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    The good - fast broadband speed; good hub box

    The bad - poor connectivity when the sun shines.

    The ugly - very poor customer service & ridiculous cost
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible service. Our internet connection has been intermittent for months and it's getting worse and worse. All my neighbours who are Virgin Media customers are experiencing the exact same issues so this is impacting our whole street (at least). We've all been contacting Virgin Media and filing complaints separately and nothing is being done. Speaking to an actual human is very complicated and when you do, all they can suggest is to reset your box for the 100th time. We're paying £62 a month for a very poor internet connection that is cutting off every 10 minutes. Working from home is near impossible. We have to use our smartphone's 4G as a hotspot instead. I would strongly advise to pick another provider. We can't wait to switch to another provider and stop this nightmare.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from Plusnet because Internet kept dropping getting the same problem with Virgin.
  • Reviewer
    Location
    SOLIHULL
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When you need the most it's stopped. Not reliable, I wouldn't recommend.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The speeds are pretty good, but beware the tricks that Virgin uses to make progressively more money off you!

    Do you need 100mbps downland speed? I didn't, so I asked them to put me on a lower, cheaper rate. They did, however they then gave me a compulsory 'free' upgrade, which I then had to start paying for at the end of a trial period. Even without this, your bill will creep up and up - you have to call them at least once a year to voice dissatisfaction and get them to give you a price reduction, which usually comes with a new 12 month contract attached.

    Finally, after getting rid of them when I moved out, they took a one-month payment from my account that they didn't need, returning it one month later as a cheque to the address that I'd moved out of! I might not have seen it if I didn't have a forwarding service.

    Find a more trustworthy company.
  • Reviewer
    Location
    Hayes
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst of the worst. I am with virgin for a long time , initially they were the best when there was no competitor apart the big 3. But now for the last 2 years. It's literally the Worst of the worst . I can't wait to leave them.

    Every day, every single day I have no connection, during the night. I work on websites and choose the best speed. Yet I get buffering, or bad quality on different streaming service.

    The worst is that I cannot connect to my broadband during the night when most people sleep I still work. I am forced to use own 4g data . Virgijbare quick to charge me fees but I am forced to pay them even when they don't provide adequate service. Hope you go bust tbh, as I feel cheated for the last 2 years. In 1 month can leave them for good. Thank god, I go for hyperoptics
  • Reviewer
    Location
    Merseyside
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible! I honestly think I had better internet in the 90’s when we had a dial-up connection. Even writing this review took me forever. I might as well plug my Modem into a potato. I have been a customer for years, and despite the promises, I will be cancelling ASAP. STEER CLEAR OF THIS COMPANY !
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Extremely poor customer service delivery. In my case they installed TV channels that never worked and continued to charge for the all inclusive package.. Once I closed the account they have decided that they would collect their equipment and changed their minds and threatened to charge extra for the equipment if I didn't send it back. Never made an attempt to collect it or sent the prepackaged bag that they promised. Attempts to solve this issue have just fallen into deaft hears.
  • Reviewer
    Location
    Ampthill
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A communication company that won’t communicate once you have signed the contract. WiFi signal is terrible, will never deal with again
  • Reviewer
    Location
    Caterham, Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The broadband I actually think is good and reliable in my long experience. But the customer service is so so so abysmal its untrue. You can speak to someone fairly quickly, but they almost certainly can't help you and then you go on hold for the person that can, this takes forever and there is a very good chance you will get cut off! I know, I have been a long term customer and have had so so so many poor poor poor experiences! They just don't care to sort this major issue.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I have been with VM for 6 years but the last year has been an absolute ordeal and I just cannot say how much I would recommend you stay away. Not only has our bill ramped up drastically (+£15/month), but our network has also been cutting off on a weekly, if not daily, basis. We have sometimes been cut off for entire days, without notice or indication of when it will be looked into. We both work from home and we just can't afford such high unreliability. On top of all of this, customer service, despite being very polite and trying their best, have just been incredibly unhelpful. Every time I have been in touch with VM's customer service, whether to get a better rate (seeing new customers pay half our monthly bill annoyed me slightly) or to actually get an engineer to fix a network issue, they have been very slow and never provided a real solution. Anecdotally, they also effectively blackmailed us into closing a complaint so we could get an engineer appointment, after months of issues and 3 previous engineers visits leading nowhere. Again, nothing to do with the individual employees, they have all been lovely, but VM as a company deprioritise loyal customers and does not care which level of service they actually provide. The company is frankly morally bankrupt. After much consideration, we are switching supplier because even if it is (very slightly) slower and if you don't care about ethics, we just really need more affordable and reliable internet. For all of these reasons, I just wouldn't recommend VM to anyone, really. I just don't see how.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Comments
    I was a virgin customer for 5 years, I couldn't believe it when they charged me £180.00 cancellation fee as the only reason I had to cancel the contract was because they were unable to supply my new flat in north London. As the new flat is only 1 mile from my old flat it didn't even cross my mind they would be unable to supply it. Absolutely awful company avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Received fast speeds after I contacted them and they have am engineer visit. Very frequently drops connections and speeds. An engineer has visited us in excess of 10 times in the past year.
  • Reviewer
    Location
    Somer
    Reviewing
    Virgin Media
    Date
    Comments
    What a rip off.. Do not use, you have been warned, what a bunch of c u next Tuesday, charge you for any thing they can, rubbish service... DO NOT USE... They will not take negative feed back, how do you think beardy can afford to fly into space, pity he came back...
  • Reviewer
    Location
    Mitcham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Was on Ultimate OOmph package, top broadband speed, unlimited everything £150 a month. Tried to upgrade to 360 multiroom, placed order, no delivery, called cust service, got told there is an upgrade fee (this is hidden on third advert page at bottom under a link to open). After arguing that this is hidden and did not come up anywhere on the order I should not pay it. No loyalty for existing customers, we have to pay extra £35 for hardware that new customers get for free. Have today signed up with SKY, cheaper and slower broadband, but I get Netflix and Disney+ included instead.
  • Reviewer
    Location
    Epsom
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Do not ever sign up with Virgin you have been warned! the reviews do not lie! They wont even install your line!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was a virgin customer for 5 years, I couldn't believe it when they charged me £180.00 cancellation fee as the only reason I had to cancel the contract was because they were unable to supply my new flat in north London. As the new flat is only 1 mile from my old flat it didn't even cross my mind they would be unable to supply it. Absolutely awful company avoid at all costs.
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    The only thing consistent about Virgin is how god-awful their broadband is. Random cut-outs that can last for hours, internet speeds so pathetic that I can't load videos when in the same room as the hub, and a signal strength so blindingly garbage that if you dare take your phone to the kitchen with you while you make lunch you'll soon find yourself questioning about a decade's worth of life choices.

    God forbid you have any hobby or job that requires consistent internet. The only good thing to say about Virgin Broadband is that it makes for a good verbal punching bag at parties, if small talk is your thing. Consider dial up before Virgin's disgrace of a service.
  • Reviewer
    Location
    Bootle
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Virgin media customer service is vary bad. To contact them even at 8am you need to wait around 20/30min and then after long and pointless conversation you are in the same place as before but more opsed. They should provide me broadband 22/7 but they failed so they reschedule to 4/8 but then day before they informed me that they need more time so next attempt will be at 16/8. We will se but now I understand that installation dates are liquid and optimistic. Be ready to wait very long time to get it installed.
  • Reviewer
    Location
    Balham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I left Virgin Media after 20 years because the level of service had become so bad. I waited 6 months to try and get a connection changed in my house, and after 4 different visits from their contractors, each a comedy of errors, I gave up and switched to BT. Virgin was the worst service I have encountered ever from a company of this size. But it continues. I returned all my equipment, got a receipt and a bill back on 4th June, but now 29th of July am still waiting for my £65 cheque that is 'being processed'. When I call they move the dates to (even though I have the bill) to suggest they are still within their 'processing' window. This company has become Stalinesque in its capabilities and totally unable of providing any service on any level to it's customers.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't expect anything from virgin. I had broadband outages, phone line outages and then when you need to call someone to sort anything out, the calls go to call centres in Europe and you would get disconnected through the conversation. You know what's worse they don't call you back so you have to go through the same process again. The absolute worst company. DO NOT GO WITH VIRGIN UNLESS YOU WISH TO WAIT FOR HOURS ON THE PHONE AND THEN GET DISCONNECTED
  • Reviewer
    Location
    Pontypridd
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    HORRENDOUS. Avoid at all costs. They are impossible to contact - you have to wait on hold for a minimum of 30 minutes if you need to contact them for anything (renewals, service issues, complaints etc)
    BEWARE, they will take advantage and exploit you.
    I renewed my contract after being told that I could transfer my package to my new address if I moved home. I'm finally buying my first home, only to find out they can't supply that area, therefore I must pay around £248 to terminate the contract. I explicitly told them not to cancel and to just provide services to the area, but they force your hand and blame you for breaking the agreement, even though it is THE COMPANY who can't hold up their end of the deal.
    Furthermore, the wifi box is not reliable, so I submitted a report about that, only to be told that they won't do anything about it as I will be leaving my home in 6 weeks, so now I am a fully paying customer who will not receive any help.
    All this, during a pandemic and a housing crisis. Truly vile company, don't be fooled as I was, stick with BT! They DON'T charge you if they can't supply an area and actually have decent contact forms.
  • Reviewer
    Location
    Havant
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not even joking when i say its the worst Internet in my area pay for 250mbs and ive never his over 20 and the prices these criminals charge are sickening for the service you get would lnt recommend too my dying nan let alone anyone else think mr Branson needs too stop ******* around in space and sort is joke of a company out
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Pay for 100Mb/s, get 110Mb/s on speedtest.net.
    Very reliable - on average down no more than 1-2 / 365 days of the year.
    Got a great deal when called up customer service.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virgin media have repeatedly acted in an unethical manner by - breaching data protections multiple times, closing complaints without contact to the customer, taking money out of customers accounts after being specifically told they no longer have permission to take money out, and it wasn't even money that was owed to them, they took all my money so I couldn't eat, and then told me it was my problem to go sort out, they have ignored a request to close my account despite acknowledging it on the phone, meaning I've had to pay an extra month by the time I submitted a second request. It's been a complete shambles and a tax on my mental health. While the service itself is fantastic, my suggestion is to avoid the company itself at all costs.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant intermittent outages, compensation only valid if outage is more than 2 days. Poor customer service. Best avoid Virgin Media and chose other providers who offer backup 5G support via a mobile dongle
  • Reviewer
    Location
    Aldershot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I pay for 500mbs, I rarely get over 5 in my bedroom, I have a tiny house. At my last place I had a basic talktalk plan, 30mbs, it was consistently better than this, this is unbelievably rubbish
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Try to stick you with an 18 month contract when moving homes against your consent!

    Either gross incompetence or borderline fraudulent intentions: I was set up with an 18 month contract (and at a high price at that) which I never agreed to. The movers team agent confirmed I would be on a monthly rolling setup. I was also promised to have access to new customer discounts for a new contract after the move, which I didn't have access to, because all teams refused to honour the promise and would refuse ownership of a resolution. Instead I was in a catch 22 situation transferred between teams. I took 4 hours of phone calls to find out nobody would own a solution and I closed my account. Never again.
  • Reviewer
    Location
    LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been trying to find out for a month if Virgin can supply broadband to my new address. They have a 'backlog' of similar queries so tell me my choices are either wait indefinitely while continuing to pay £24 a month for no service, or pay an early disconnection fee. And all this effort for the worst internet connection I've ever had, anytime I work from home I've no choice but to hotspot off my mobile. I'm counting down the days until the end of my contract. I never review stuff but they are just so all-round consistently irredeemably terrible I really can't help it
  • Reviewer
    Location
    Maidenhead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As my broadband packages was ending and of June 2021. I was approached by a door call agent. He offered a package of a broadband+sim card with a lot of great customer care premises. I told the agent that I will need the service a.s.a.p as we have the family working from home. Virgin was suppose to install wi-fi for July 9th. On the 8th we got an email saying that the install is not going a head because of construction work and the install will be done on the end of July, then on the 29th July we got another email saying exactly the same. I rang them and said what is going on as they are messing us about we need the wi-fi. They offered to have it installed for 9th of August. That when we decided that enough is enough and cancelled the lot. It's the worth customer service I ever had experience all full of empty promises and not a care nor respect for customers. NEVER, NEVER again. I will recommend it as I have hear a few other similar experiences talking to other people. Therefore do not bother with Virgin broadband, TV packages
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don’t think I should give 1 stars they don’t deserve it.
    I cancelled my direct debit I don’t care if my credit score gets affected I will contact my bank and explain why I am sure my bank will understand thru know me for 30 years never missed a payment good luck doggy media.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1 - they screwed up my move date. I set a move from my home, they asked for confirmation and I told them to move it. They did, however they only moved the reconnection date and not the disconnection date. This resulted in 7 days of no internet.

    2 - on the connection date, they told me there was a signal problem on the line. They then proceeded to tell me they needed to put in a new cable. They couldn't tell me when. I then phoned them to be told it would be 3 weeks later.

    3 - today is that 3 weeks later. They still have not fixed it and have rescheduled what they called a repull to 2 weeks from today!

    4 - They tell me if I cancel now that I am I am subject to early disconnection charges!

    Total scam, avoid like the plague. Run and dont look back.
  • Reviewer
    Location
    Ewell
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Shocking customer service and if you want to add a service to your cantract thats fine but if you want to remove something ie a box or a sky channel then you have to cancel everything and start a new 18/24 month contract. The reason being is that it is a package, but the same package that you can add to without renewing your ontract ???? a contract package is a contract or not a contract, just a con trick to try and make you stay.
    The broadband does not cover all rooms even though I had the top XL BB package.
  • Reviewer
    Location
    Bishop's Stortford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Appalling. Called to say I was leaving on a specific date and was cut off early. Every time I contacted customer services, I was misdirected and / or cut off. The complaints procedure is a joke and a thoroughly unpleasant experience all round. I will certainly not be returning, nor would I encourage anyone else to sign up with VM.
  • Reviewer
    Location
    Scotland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Failed to apply the £75 discount for new customers, made to feel it was my fault. They take no responsibility for their incompetence. Broadband disconnects my devices almost on a daily basis.
  • Reviewer
    Location
    Nelson
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Intermittent connection. Iv fallen behind on my uniwork, kids xant do online work, no more movie nights with friends and family. Just been so miserable because of it. When i ring they do a check and fix the problem to only go back to square one after one hour. I would NEVER recommend virgin to anyone and definetly not worth the money

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.