4,684 Customer Reviews over 118 pages
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- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2023-10-14
- Comments
-
This provider deserves a zero for customer service. It does not exist, they renewed my contract despite telling them not to. It is impossible to dispute their billing me for a contract I did not sign for. To all new customers - STAY AWAY. It is impossible to end or cancel a contract. You will not have access to them when you want to leave. They cheat and it is the worst provider I have come across. Do not be fooled by the introductory customer service, you will hate yourself when they make it impossible to quit. They should be banned from operating on UK soil.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-10-05
- Comments
-
I would rate at zero stars if possible. Stay away if you value your time, money and sanity.
This company is a complete joke. I was falsely charged due to some internal mistake - fair enough - and they acknowledged this mistake. Great. However this is where the journey begins.
After reaching out OVER and OVER again, each time they admit something went wrong, and confirming to me that a refund has been processed, but it never has. This has been going on since last april (so 6 months now). I have been chasing a simple refund that i am entitled to for over 6 months. Each time i reach out, i am assured that this time it was processed correctly. It has not. This is an ongoing experience, and i am writing this while waiting for yet another wasteful response from virgin.
This company has the most useless, incompetent, joke of a support department that I've ever interacted with.
- Location
-
- Location
- Exeter
- Reviewing
- Virgin Media
- Date
- 2023-10-03
- Comments
-
Poorest customers service always issue with
- Location
-
- Location
- Sw London
- Reviewing
- Virgin Media
- Date
- 2023-10-02
- Comments
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Terrible internet service multiple faults nearly every day totally unreliable and slow performance. Ringing service desk achieves nothing of value sometimes down to a fault and told to wait other times they just say it's not a fault and ignore my statement of slow or no service. Terrible service terrible customer service will avoid for all future contracts
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2023-09-30
- Comments
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Broadband hasn't been delivered since yesterday evening. You cannot get to talk to a human. Talking to a BOT produced false deadlines for it being resolved. First 1200, then 1600 and now nothing. signing up for text updates has produced not a SINGLE update today. Clearly Virgin's network isn't being maintained properly. Clearly it has cut its investment in staff as it has nobody available to help, and the problem isn't being fixed. Shame on Virgin. A legend for poor customer service.
- Location
-
- Location
- Twickenham
- Reviewing
- Virgin Media
- Date
- 2023-09-30
- Comments
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We have been with virgin for 10 years. Every two years they put the price up and we stayed, mainly due to their internet being the best at the time and there being no real competitors. I have to be fair, their service worked 95% of the time perfectly (although when I used to play ps5 till late my internet would suit off at 1230ish every night for about 15 minutes, we never did find out why that happened?!
However we got wronged by them recently, when I found out they would be putting the price up I called to see if it would affect us, I was told it wouldnt. Only to find out months later that we were paying £20 more! To be fair they had sent an email but this was later and we had already been told it was nothing to worry about. I called up, I was lied to by the adviser but after another phone call they did trying us.
We have now put in our notice to leave when the contract is up in November. The fact we have been with them 10 years and the still charge is us such large fees is disrespectful! Ee on the other hand really look after us for such a long mobile phone contact!
Virgin used to have a monopoly on the fastest internet but now they don't. We don't have any special packages except bt sport (we can get that for £20 a month with ee), we don't use the home phone and mum only watches Freeview and aids she pays for separately. Community Fibre offer 1gps speed internet for £20 a month, we have a freeview box and recorder, what's the point of virgin now?
They offered us £52 which we would of stayed simply for the hassle of changing but now they have a great bit in all their contracts which says they will increase their fee every April inline with inflation and you cannot cancel!
Be safe guys, ask these questions.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-09-28
- Comments
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Honestly - avoid this company at all costs.
Not only is it extremely expensive compared to it's conterparts (£50 a month for a package I got at £27 a month with Community Fibre) the customer service is absolutely horrendous.
When I moved house, and opted to take them with me, they re-entered me into a new 18 month contract at double the price, without my consent. I only found out on receiving a shockingly high bill for the exact same service I had before. I'm pretty certain that's illegal - a contract can only be entered into with the express permission of two parties. When I told them this, they initially said I had to pay a fee to leave early. You can also repeatedly call and speak to different agents, have "notes" made on your accounts, but actual change doesn't happen. It's only been when I've escalated things to management that any changes have happened. Mind you - Management said they'd call me back the same day, and it was 3 weeks before I heard anything.
The staff are rude, overfamiliar and don't seem to know basic information pertaining to their company and jobs. EG One person will tell you you'll receive credit refunds as a payment onto your card, another will say it's a cheque. Simple processes, totally different responses, but they both guarantee they're right. Also, they have ZERO tact, and don't seem to recognise that part of their jobs is understanding the consumer, not being rude, abrasive and patronising.
Now for the broadband - it didnt even stretch from the front to the back of the house. I've changed providers and it's now working brilliantly.
Stay well, well, well away from Virgin Media.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2023-09-24
- Comments
-
18 month contract and reliability was a common flaw. 50mbs speed was guaranteed but often it fell under 10 - in a household with 3 devices.
The email providing notice my price was doubling didn’t arrive hence they’ve caught me with an additional bill.
Service was shocking and all hidden behind a chat window making it extremely difficult to converse with and get a resolution.
I would warn everyone with Virgin that their pricing is eye watering with my bill going from £24 to £51 so make sure you cancel with 30 days prior to your end date.
- Location
-
- Location
- Devon
- Reviewing
- Virgin Media
- Date
- 2023-09-22
- Comments
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Have been with Virgin Media for several years. Now being charged £81 per month for 200 mb of broadband and a landline we do not use.
We are moving to Plusnet where we get 500mb for £35 per month.
We have tried to cancel our account with Virgin but without success. They do not answer the phone, the online chat does not allow cancellations, so they suggest we write to them. This is 2023.
Ofcom has opened its own investigation into Virgin Media's compliance with its handling of contract cancellations. It has evidenced that Virgin has not complied with the rules.
Avoid Virgin, they are expensive, dishonest and do not play by the rules.
- Location
-
- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2023-09-16
- Comments
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Just Awful. If you have shares in these Jokers..dump them.
This is a company going down the tubes
They Cancelled my 7 years old account because a neighbour with a similar address wanted to join.
Over a three week period, they could not fix it. I have logged around 40 hours on the phone and been passed around (more than 40 operatives) like an unwanted parcel. Every time it seems a little difficult the line drops! "Offshore", customer care operatives are badly trained, have little idea how their own system works and often just guess..they have even made it worse. In the end, took on a completely new contract and within seven days...you guessed it. back to the 3x 90 minute phone calls in one day PLUS. No TV service, Now find without wifi you have no landline, Hive heating, or of course all the other wifi dependent vital services...banking, email, council services...4 engineers 3 home visits, no one has a clue. No one cares. They know the customers they lose..they'll pick up from their awful competitors.
- Location
-
- Location
- England
- Reviewing
- Virgin Media
- Date
- 2023-09-15
- Comments
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Never buy broadband from virgin media. I was previously with sky which was horrible and overpriced so i switched to the virgin media "264mbps super reliable" package. The only time that I ever got that speed was on the first day I got it installed. Since then i have never gotten that speed, the highest i have gotten since then is 120 mbps - 150 mbps. it sounds okay but it is so inconsistent, most days it will go down from the lowest i have got which is 0.36 mbps to 10 mbps, this isn't uncommon to happen like I said it happens most days multiple times per day. I put the customer service at 1 star because i have tried calling virgin media about the broadband issue, they told me it was an issue in my area and it will be fixed in a few days, it's been over a month now and it is still the same. The person on the phone put us on hold probably 7 or 8 times and on the last time they did, they left it for about 5 minutes and the next thing i know i hear the hang up noise. Yes a person supposed to help me lied and hung up. Not recommended, don't buy virgin media broadband.
- Location
-
- Location
- hone
- Reviewing
- Virgin Media
- Date
- 2023-09-13
- Comments
-
oh my god
oh my god, where to start, the services I receive Inc TV broadband and landline are fab, but iv gotta warn whoever is reading this, customer service is non existent, there is only 2 ways to get InTouch with a human person, 1 call up which in real time reality takes at least 2 hours of ringing n the same 3 tunes whils waiting to be connected, and once you actually get thru to someone, they can't help, and need to put you thru to someone else, which is again the same 3 tunes again for hours again, then if you get thru nothing gets resolved, and you will get offered £5 or £10 good will gesture, which you will never receive simply because this company know you won't ring up again because the pain in the bum waiting times, or you could try 2, online which i really suggest you give this way a miss, i had a problem with all my services and couldn't get thru on the phone so tried this way, i was immediately transferred to warsapp so I could as it states , get in with my day, so here's the punchline, after 3 days if waiting for a reply, I got a reply, but in this reply, I had a conversation about something that didn't relate to my question. this went in for days, with the waiting for a reply etc etc, to where I just took screenshots of the whole conversation along with clear times and dates of all replies to and from and told the operator I'm going to talk to consumer advice, to where i got a reply of i can offer you again £5 for your complaint to be closed, obviously I told him no I'm going to consumer advice, n because iv stated that, I'm still waiting on a reply, to I'm pretty sure I'll not get one, n if I do it will be after 2 or 3 days go by. I'm not saying the companies product is had, because in reality iv never had a problem with the package iv got now, but i think it's only fair to warn new customers about the sheer lack of customer service you will be recieving, it's that bad you won't be able to cancel your product if your not happy within the first 14 days, due to simple lack of customer service agents, another thing to be aware if is the advisors are not trained, some of them struggle to read a simple English sentence and if they manage to get that far they seem unable to understand what it means. so to sum up this review, iv got absolutely no issues with the product at all, but if I could cancel my services without any fee, then i would purely because the customer service iv received is so poor, I'd be ashamed of myself..
so this has been live for a hour or so and iv had a reply to a review iv left, no more than 2 or 3 hours ago, so let's break this reply down. they are sorry about me not being happy with the service iv received, and it's not of normal practice, so my answer to this is, absolute lies, if everyone scrolls thru all reviews left for virgin media, you will see it's not just me stating this issue, it's every review left, many of the reviews stating they woul of left 1 star if it be possible, so I in reply to your reply, it's not Ur usual practice, ermmm please look at the reviews and see that you have replied with the same message to all of the reviews with a negative review, please tell me how on earth do u expect ppl to use the contact details you have left on all the negative reviews if they are all reviewing the same thing (TRYING TO GET IN TOUCH WITH SOMEONE TO HELP) so in all honesty the details you have left for everyone is NOT going to help anyone because NOBODY that's repeated NOBODY can get thru to your NONE EXISTANT VERY POOR CUSTOMER SERVICE,
one last thing, I find it very frustrating that the company, namely VIRGIN MEDIA can reply to reviews left with great urgent, but can't pick up a call or reply to there warsapp messages from customers who need actual help.
YOU SHOULD Be ASHAMED OF YOURSELVES, AND I URGE ANYBODY WHO IS THINKING OF JOINING, THE SERVICES PROVIDED ARE OKAY, BUT IF YOU EVER NEED HELP, OR YOUR SERVICES HIT A PROBLEM, YOU REALLY WONT BE Able TO GET IN TOUCH WITH CUSTOMER Services UNLESS YOU CAN DEAL WITH THIS POOR SERVICE, ID KOOK AT SKY OR BT WHO OFFER BETTER CUSTOMER SERVICE. pay a couple quid more a month if I was you. you will thank me in the long run. please read a few more reviews before making up your mind
Date of experience: September 12, 2023
- Location
-
- Location
- stoke on trent
- Reviewing
- Virgin Media
- Date
- 2023-09-11
- Comments
-
With virgin for 9 years, when the contract end never email or text,so I have to pay £60 per month, I called Virgin to end my contract. Customer service started offering discount if I renew the contract, I refuse it as I happen on my last contract,they just want as to renew. In the end they said that I will have to pay final bill for 30 days notice period . No discount was given in this instance. Where is the customer service in this instance?
- Location
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- Location
- Belfast N.I.
- Reviewing
- Virgin Media
- Date
- 2023-09-07
- Comments
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I was happy with Virgin until I had to cancel. Seems to be par for the course. Customer service deserves -5*. Emails, phone, WhatsApp, chat or whatever it's nearly impossible to contact them. Then when I did they apologised and cancelled everything. Supposedly. Now 6 months later my bill has accumulated and is with Advantis. I told them that I hope they have more joy contacting Virgin. Please, in the name of all that is holy,AVOID!!!!
- Location
-
- Location
- Bromley
- Reviewing
- Virgin Media
- Date
- 2023-09-07
- Comments
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Literally the worst customer service. I was moving house and checked whether I could move my Virgin broadband to my new property - their website told me I could, so I requested for it to be moved. I was told the installation would be completed it about two weeks time.
They then contacted me asking what material was between the house and the public footpath. I told them what the material was, then asked what construction would need to be carried out (if any) - they said I'd need to ask the construction team and immediately hung over. Not the best start...
I then received an email from them stating the installation date was delayed, but no date was given. So I phoned them up asking for an update - they told me the installation date was delayed by a day, but also said they needed to book in a survey to ascertain what construction was required (they should've reached out to me to book this, but apparently it got 'lost in the system'). So I asked for the survey to be carried out the next day.
A day after the survey, I received an email from Virgin stating the installation date had been moved to two months time! So I called them immediately stating that two months is ridiculous, especially since I work from home, and that I want to cancel my contract (and not have to pay the redemption charge, since they stated the property was ready for Virgin Broadband). After being passed from team to team, and being told everything from 'you won't need to pay the charge' to 'you will need to pay the charge since the property is still classified as serviceable', I finally spoke to someone who said she'd close the account that was created for my property, and that they'd be reaching out in the next few days to discuss options regarding the account linked to my old property.
I then received an email the next day stating my bill had increased from £22 per month to £38 per month (i.e. the discounted rate I was promised for another year or so had been removed for no reason). So I chatted to them again, making my frustrations clear, after which they said that both accounts had been closed and that I wouldn't be charged any early leaving fee.
All was right with the world, or so I thought... I've now just received a bill for £57.66 (I have no idea how they've come up with that number), so I'm going to have to contact them once more to try and sort this out (although I'm not expecting much, as even when they say they do something, it's usually a lie).
I would recommend staying far, far away from Virgin Media - their customer service is atrocious, their systems are a joke and trying to get a simple issue sorted seems to be nothing short of impossible.
- Location
-
- Location
- Harrow
- Reviewing
- Virgin Media
- Date
- 2023-09-07
- Comments
-
What a terrible company - I can see several negative reviews here but the company doesn't really seem to care - regulator needs to get involved at some point as consumers are been taken for a ride. I have been with Virgin media for few years - the company almost doubled on monthly payment recently. I have been trying to reach the company for almost 2 days but after almost an hour hold and "passing game" the call just gets disconnected. They will make you go through hell to disconnect. Terrible terrible experience!!!
- Location
-
- Location
- Derby
- Reviewing
- Virgin Media
- Date
- 2023-09-04
- Comments
-
Highly unrecommended, I have been a long time customer and all I get is constant price increases. This company offers nothing for the existing customers apart from that. Will be leaving them when my contract expires later this year.
- Location
-
- Location
- Midlands
- Reviewing
- Virgin Media
- Date
- 2023-09-03
- Comments
-
NEVER GO NEAR THEM Still stealing from my family 3 1/2 months after cancelling. Who cares what speed it was? I got a cheaper faster deal and Virgin refuses to terminate my month to month arrangement. DISGUSTING THIEVES. See ‘RIP Off Britain’ before you make my mistake, thinking they wouldn’t spend millions advertising, if they were going to *** on customers. THEY DO.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-09-01
- Comments
-
I live on Camberwell Grove, SE5 , in South East London. Service from Virgin has been on a downward trend over the past 12 months. Since 4th August 2023 broadband service has either down completely for periods of 48 hrs, or at best, intermittent over the day. Yesterday it went down for nearly four hours. Since I logged the first issue on 4/08, I have received multiple updates with the 'fix date' constantly pushed back. Originally this was to be fixed on 7th August, now the fix date is 11th SEPTEMBER. It is impossible to get through to someone to register a complaint. I was on the phone for nearly two hours today, and still no resolution. They ignore the emails, online chat bot requests and phone calls for assistance. Virgin Media offer TERRIBLE value for money. We have paid thousands of pounds in bills to them and get nothing in return. Very frustrating and infuriating service provider to deal with. I will be switching provider.
- Location
-
- Location
- Wiltshire
- Reviewing
- Virgin Media
- Date
- 2023-09-01
- Comments
-
Awful service.
Been charged £58 for the last 6 months. I raised 3 months ago that I wanted to cancel and they cancelled it all for me, however I was shortly contacted by someone called Steve on - 07412 560 764 and he convinced me to stay with a package of £19 per month- needless to say, £58 has now come out of my account twice since this 'New deal' was put into place.
I have called Steve multiple times and no answer. I have also requested DSAR as I will be taking this complaint to Ofcom/Ombudsman
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-30
- Comments
-
I recently had the unfortunate experience of moving my Virgin Media broadband service, and I must say it was nothing short of a nightmare. First and foremost, the lack of communication was astonishing. Charges were applied to my account without any prior notice or explanation. It felt like they were just reaching into my wallet without consent.
Furthermore, the misinformation provided during the process was baffling. I was given incorrect information about the availability of services at my new address, leading to days of delay and confusion. It's frustrating to rely on a service provider that can't get such basic details right.
To make matters worse, my complaint about these issues was mishandled from the start. It felt like they were more interested in deflecting blame than addressing my legitimate concerns. It's disappointing when a company prioritizes profit over customer satisfaction and fails to take responsibility for their mistakes.
Overall, my experience with Virgin Media broadband during this move was nothing short of a customer service disaster. I expected better from a reputable provider, and this ordeal has left me seriously considering alternative options for my broadband needs.
- Location
-
- Location
- Beeston
- Reviewing
- Virgin Media
- Date
- 2023-08-29
- Comments
-
it worst service from Virgin Media..I moved to new house and transferred the connection. We already have existing internet connection and i want to cancel the Virgin account.. They asked to pay to full contract amount..
- Location
-
- Location
- Erith
- Reviewing
- Virgin Media
- Date
- 2023-08-26
- Comments
-
Never again 10 years with them try and cancel is a nightmare and they want to charge you for services you have never used. Customer service are money grabbing vermin. The worst providers for service and consistency of broadband. I can tell you when they drop the service almost to the minute
- Location
-
- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
-
We’re currently on round 2 of no broadband in a week, we had a couple of days with no internet last week and apparently this time Virgin are aiming to get it back on by 4pm Friday. I work from home, for myself, and can’t do my work without internet access. Virgin are constantly raising their prices for Broadband - which has been fast internet when it’s working - but with the huge amounts we have to pay every month, you’d expect them to keep it running. Two blackouts in a week seems a bit excessive!
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
-
By far the worst customer experience offered by any company on this planet, you spend literally days worth of hours on the phone to them or trying to proceed past pointless bot messages. Its incredibly hard to cancel and typically involves 4-5 hours worth of calls to do so. AVOID
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
-
This is review for the Technician who came out and fixed my broadband.
Thankyou Colin56690
He was friendly, knowledgeable, and went the extra mile at the end of a long shift to fix all the problems.
Virgin Media should follow his example.
- Location
-
- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2023-08-22
- Comments
-
You already cancelled my account and you keep sending me a bill for £278.40 and now handed this over to debt collectors! Its already been cancelled and your colleague phone me apologizing and I have spoken to you 8 times! You promised this won't happen again and now you sent the bill onto the debt collectors!! Advantis Reference 24428856
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-20
- Comments
-
Constant outages with no help. Automated responses, blatant lies from their customer service team mentioning there's an engineer on site looking at the issues. Postponing fixes of outages constantly. Terrible service, terrible company.
- Location
-
- Location
- Sheffield
- Reviewing
- Virgin Media
- Date
- 2023-08-19
- Comments
-
Absolutely dire service. Broadband might boast being fast, but it's so unreliable constantly drops out. Only get my Internet speed when it suits them.
Has for the customer service its just the normal overseas call centre that make all the right noises but never delivery. Rang 4 times for the same fault still no resolution. 40 mins a time on the phone to someone who's clearly not that interested in resolving customers problems.
Sooner my contracts over the better. Least my non fibre broadband was reliable
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2023-08-14
- Comments
-
For installation, they give a 5 hour window for their technicians to come round that you can't specify a more specific time within. If you, like me, do things with your day, you might be busy at some points during a working (!) day. I was out on a business call and didn't pick up the technicians call & I live alone. They've charged me £25 for this and now I'm wasting my time with automated phone mazes. Their automated phones say "all information is online" and link you to unhelpful websites before hanging up on you. When you do finally get through to customer service, they give misinformation and are completely ineffective, too, sending you from one impotent "helper" to another. Wasted about 2 hours so far with a new installation date 8 days into the future, when I needed it today. Overall just hope you never need to contact anyone if you have something go wrong with your broadband.
- Location
-
- Location
- Herts
- Reviewing
- Virgin Media
- Date
- 2023-08-13
- Comments
-
Failed to install after 2 weeks messing me around. My next door neighbour in the same building has Virgin…….
Have spray painted the pavement and wall outside my property.
Useless as ever
- Location
-
- Location
- Merseyside
- Reviewing
- Virgin Media
- Date
- 2023-08-10
- Comments
-
Shocking customer service. The worst I've ever encountered by any company. Called to cancel was offered cheaper package but then was billed double for months and it was denied I was offered the cheaper package. Complaints totally ignored. Extremely frustrating.
- Location
-
- Location
- Altrincham
- Reviewing
- Virgin Media
- Date
- 2023-08-10
- Comments
-
Absolutely awful.
My step mother has lost the phone number she has had since 1969. She's 90 years old. She was given a replacement number. I have had three lengthy telephone conversations with Virgin Media over the last two months, each promising to rectify the problem in ten to fourteen days. Still no solution and the replacement phone number she was given was also disconnected after that first phone call. Two months without being contactable for a 90 year old woman is incredibly difficult for her and quite disgusting. Shame on you Virgin Media.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-09
- Comments
-
Virgin Media went from being on of the best to be one of the worst
Customer service is not existent
in the last 6 month many people has left and that is what i'm trying to do, to get out of my contract
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2023-08-07
- Comments
-
I am extremely disappointed with Virgin WiFi, particularly their "customer service." First and foremost, I experienced numerous delays in getting an engineer to install the hardware. When the engineer finally arrived, he incorrectly installed a wire in our front garden, creating a trip hazard that we have to navigate every time we come home. This has been a major inconvenience for us.
I tried calling their customer service multiple times to address the issue, but it was like hitting a brick wall. Despite having decent internet speed, the booster they provided was non-functional. There were also additional charges on my bill that I could not understand. I made three separate calls seeking assistance, but none of their representatives were able to provide any help (their communication on the phone is unclear...).
I decided to file a complaint, but even during this process, their communication was incredibly unclear, leading to further confusion on my end. This lack of effective communication only added to my frustration.
As a result of this poor experience, I have decided to cancel my contract with Virgin, and I have no intention of returning in the future. Their customer service has proven to be utterly useless, and this entire ordeal has left a very negative impression.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2023-08-03
- Comments
-
I would give them a -1000 if I could. We were with Hyperoptic for 3 years and never had any issues. As soon as we moved to a house with Virgin the problems started. WiFi is 30-50 mbps at best and service is so spotty that I can't believe people actually buy this if they have a choice. You can't get to a human when you want to speak to technical support. It's just endless time wasting with useless help articles and bots.
- Location
-
- Location
- Welwyn Garden City, Herts
- Reviewing
- Virgin Media
- Date
- 2023-08-01
- Comments
-
Speed and reliability are fine... but as others here have said, their customer service is just atrocious. I would even say non-existent. I am in a Catch-22 position. I have forgotten my password and their supposed 'familiar expression' (or whatever their automated system calls it). Hence I cannot login. Hence there is no way for me to tell them that I do not want to renew my contract with them (price hike from £18/month to £44/month being the reason). So I have been forced to cancel my standing order. Oh... and of course you cannot email them!! The only way to contact them is via their website (password required - see above) or by phoning them - again PW required. I'm now looking for a company that actually employs human beings in their product support.
- Location
-
- Location
- Sutton
- Reviewing
- Virgin Media
- Date
- 2023-08-01
- Comments
-
I called Virgin Internet to end my contract. Customer service started offering discount up to 60%!! When questioning why this offer was not provided earlier they had no answer. In the end they said that I will have to pay final bill for 30 days notice period . No discount was given in this instance. Where is the customer service in this instance? On top of it the staff was offering discount like a chariity or alms.
- Location
-
- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2023-07-31
- Comments
-
As an enthusiastic new customer I agreed to the pre-installation site visit. No one turned up. I called to reschedule. A date was set. No one turned up. As a special gesture a visit was set up for the Sunday prior to Tuesday installation. No one turned up. In every case I've had to chase Virgin. I've spent hours on the phone and received nothing but platitudes. Will Virgin turn up on Tuesday to install? I know what my money's on!
- Location
-
- Location
- Hall green
- Reviewing
- Virgin Media
- Date
- 2023-07-28
- Comments
-
Signal is very bad , it's often no WiFi
I call three time to complain,but no resolve this problem
- Location
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