1,510 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
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Switched from Sky to Vodafone, worked for 9 days then the router died, 3 days later after trying to call customer services/faults multiple times and can not even get to speak with anyone, logged online and on app, terrible customer service have now cancelled and gone elsewhere, I would never recommended Vodafone Broadband to anyone the customer service or lack of is shocking !
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2024-01-28
- Comments
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Vodafone are charging us £70 pm for what they offer new customers for £36 pm & the speeds / buffering is terribel. cant watch a prime tv without constant disconnects. Complained to customer services who told us to find another supplier!!
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2024-01-27
- Comments
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Previous person at my property used Vodafone. They cancelled their service and I joined. It took over a month, 3 different contracts (that Vodafone repeatedly cancelled without warning), endless hours on the phone to people who had no record of the previous calls, until we eventually got our broadband live. Wish I'd never tried to stick with them in the first place. They reassured me it would be easier and quicker to stay with them. Over that terrible changeover period, where they kept cancelling our contracts, in which we had no internet and had to tether off our phones while working from home, we were promised compensation. That never came. Cue more phone calls to a hapless support team. Finally they said they would give a lesser amount of compensation than previously promised. It was to be taken off our future bills. 3 months later, we're still getting billed the same amount. And now we'll have to try a few more hours on the phone to their support team. It. Never. Ends.
- Location
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- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2024-01-26
- Comments
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Fine until you try to cancel with them. I moved and made several calls and emails. Took 3 months to eventually sort it out even though I’d loved and couldn’t get the service in my new property. Funnily enough during this 3 months they still charged me!
- Location
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- Location
- Stalybridge
- Reviewing
- Vodafone
- Date
- 2024-01-25
- Comments
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My internet is always problematic. My booster box doesn't work, always resetting it, works for a day then stops. My 4G back up never kicks in. I rely on broadband as I work from home a lot, due to issues ost days I end up having to connect to my mum's SKY broadband as she lives next door.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-24
- Comments
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Avoid at all costs, I was with them for 6 weeks from nov-jan and there was not a day in which the internet did not drop off, the maximum was 14 times in a day. Since swapping to Sky from Vodafone there has not been a single drop off, yet Vodafone are now attempting to charge me over £450 to terminate a contract early.
The speed is actually great when it works
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-01-22
- Comments
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Now throttling traffic at evenings
900 runs at 10.
Time to leave luckily contact up in 3 weeks
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-15
- Comments
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Such poor customer service and very poor broadband provider. This is simply wrong. The way they treat their customers is so poor. Causing so much inconvenience and wasting so much time. I have been on a customer support chat for 2h. For something as basic as wifi coverage which Vodafone can't provide to their customers. So ridiculous. Also Mohit, Anushree and Shubham have provided disgusting and rude customer service, completely un useful. They kept repeating the same things and did not solved the issue. Do not buy any plans with Vodafone. They have become too big to appreciate any more business.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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total crap, worst ever, cannot use a small laptop! only my mobbile bband, want to leave. DO NOT GET VODAFONE BBAND IT SHOULD BE BANNED !!!!! Customer NON service are worst too, owe me £5.80 a day since Sept as can't use my laptop!
- Location
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- Location
- Clackmannanshire
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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Switched from Plusnet in August 2022 and had nothing but trouble. Speed is slower than previous systems which were not "full fibre", with frequent variations and drop outs. Have to reboot system frequently. "Customer Service" is abysmal with staff blaming customer for everything - say I should be using cables to connect to hub, which is only 8ft from my PC indirect line of sight!!!! Had problems getting voucher which was part of offer as staff apparently totally ignorant of terms of Sale of Goods Act and Consumer Rights Act. Will definitely be moveing when contract expires.
- Location
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- Location
- Pontypool
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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I don't normally write reviews but here goes..AVOID at all cost! Appalling customer service and they lied about Internet speeds, my rights, options for switching, cooling off period and they were generally unpleasant and unhelpful. Please do not consider taking out broadband with them
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2024-01-08
- Comments
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Kept having issues with our internet, kept dropping in and out. Called customer services start of December, they updated our router via some tweeks remotely. Still kept having issues. I work from home and couldn’t even participate in teams meetings. Called again and they said again they needed to do some updates and they hadn’t been done for so long. Dispite them claiming the week before when I called they had done some updates. Ended up signing up for fibre with them instead and the promise of a new router. Router never came. Outreach installed fibre. But Vodafone didn’t send an ethanet cable so had to dismantle our cameras so we could connect to the fibre. I have now cancelled. Terrible service. Do not use!!
- Location
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- Location
- BLACKBURN
- Reviewing
- Vodafone
- Date
- 2024-01-04
- Comments
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ZERO SATISFACTION. DO NOT GO WITH VODAFONE BROADBAND. THE WORST SERVICE EVER! I give it zero stars, no connection, keeps dropping and when you ring up you spend 2 hours on the phone with no resolution because they have people who don't understand anything or won't do anything.I HAVE BEEN WITHOUT CONNECTION FOR 14 DAYS AND I WORK FROM HOME. UNBELIEVABLE AND THE WORST IS THEY WILL NOT LET YOU CANCEL, ITS APPARENTLY A 36 MONTH CONTRACT AARRGGHH. AVOID AT ALL COSTS!!!
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2023-12-27
- Comments
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Doesn’t even cover the full house. And suddenly started charging me more the same time they sent me a stupid little cable which is supposed improve my wifi speed and reliability and ever since it was installed the wifi cuts out several times a day for 10-15mins each time, the online ai is useless and there’s no other easy to find links for customer care you have to go through the frustrating little ai that spits out Christmas jokes instead of answering questions or putting you through to an actual person. Absolute joke of a company
- Location
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- Location
- Rotherham
- Reviewing
- Vodafone
- Date
- 2023-12-26
- Location
-
- Location
- Northants
- Reviewing
- Vodafone
- Date
- 2023-12-25
- Comments
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Absolutely horrendous support and overall process when moving house, cut off early and charged for the pleasure. Unable to provide a service at new address. Poor communication over the phone, no clarification via email, so so poor.
- Location
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- Location
- Irvine
- Reviewing
- Vodafone
- Date
- 2023-12-23
- Comments
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Poor customer service. I have now been waiting two weeks for my broadband to be working at my new address. After engineers being sent out, confirming that I need a new router, I am still waiting om receiving this router. An engineer requested it to be sent to my address. However, he even told me he didn't trust vodafone to order it and he was correct. I then phoned up to confirm it had been sent, which it had not. I then requested the new router, and the router was sent to my old address. I am now currently on hold for 25 minutes asking for my issue to be solved. There's clearly no checking chain going on as I jabe had to explain my situation in full every time I speak to an agent. Very poor from vodafone. I have also been told I will recieve £5.88 for every day I have not been receiving Internet. So I will update shortly as to wether I receive that. Shocked at how bad vodafone have been.
- Location
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- Location
- Blackburn
- Reviewing
- Vodafone
- Date
- 2023-12-19
- Comments
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Terrible service if I could rate them a zero I would do so no compensation for loss of Internet WiFi not guaranteed trouble shooting is a joke want to to have ethernet cable filters to hand,promise call backs which never happen avoid at all costs
- Location
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- Location
- Birmingham UK
- Reviewing
- Vodafone
- Date
- 2023-12-17
- Comments
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Just a bunch of thieves,
I bought an internet dongle on a monthly pay as you go.
As they asked to sign a direct debit, I knew they will play this up and will try to overcharge me. On the day I received my device (29/10/23), I called and explained I need this line just for one month and no more. The advisor told me I need to wait to first direct debit goes throw so I can call and cancel. On the day of direct debit which was 14 days after I received my device (13/11/23), I called to ask for cancelation and they said the earliest they can cancel is 13/12/23 and they wanted to charge me extra 14 days. After nearly 2 hours on the line, I managed to spoke with a manager (Mr Mohammed). He went through my conversation on 29/10/23 and approved to my line to be disconnected on 29/11/23. Today again I received a bill to pay the whole month plus £5 extra which I don’t know why. Using their online chat and explained to the advisor, all I heard was “we are sorry but you need to pay”.
Do not use this company as they find million ways to take your money.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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I can't even describe the Vodafone broadband it's awful you can use it only for 6 months and the bin it and look for a different provider as your speed from 70mbps drop to 1.7mbps and when you contact support your speed will go up to the right speed for a few minutes and the support team will say we test your speed and it's look alright then when you exit the chat your speed falls agan to 1mbps.
Finally never waste your time just do not even try it.
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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Terrible customer service. Router never arrived but they still charged me. Customer service don’t seem to understand there is a problem with their process and just keep trying to reorder the router, which keeps just not being delivered. It’s been a month and they still haven’t fixed the issue. DO NOT BUY VODAFONE BROADBAND!!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-12-12
- Comments
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Upgraded our internet and got promised the landline would not be effected with that as we have a man in palliative care in the house and the landlines can be a life and death question. We also work from home so the guaranteed the internet will be up and running from day one as it will cost us and our company thousa of pounds each day we're offline. Now we're on day two without landline and internet. Caging customer service is impossible and I've been on the chat with 4 different people over 4 hours and the just keep a the same question over and over again without fixing the problem. DON'T use vodafone, we're changing provider asap even though we have a 2 year contract our will be cheaper for us to change
- Location
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- Location
- Heathrow
- Reviewing
- Vodafone
- Date
- 2023-12-10
- Comments
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Horrible internet for Ping. Vodafone have given me an IP address 500 miles from where i live and they treat it as if its my fault. Im not the only one this has happened to. when i first joined they were good but have gone rapidly down hill. I cannot wait to leave when my contract is up
- Location
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- Location
- Rezende
- Reviewing
- Vodafone
- Date
- 2023-12-04
- Comments
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3 days my broadband does not work. How can I work, can I have some compensation?
- Location
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- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-12-03
- Comments
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Updated app still have to log into account to do a broadband test. Will randomly drop your internet, throw out non vodafone wifi boosters and therefore other devices. Customer service useless dont bother... tobi what a joke unless you just want to test your patience!
- Location
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- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2023-12-01
- Location
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- Location
- Fulham
- Reviewing
- Vodafone
- Date
- 2023-11-30
- Comments
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I would rank it 0 stars if I could - the worst Broadband experience I’ve ever experienced with even worse customer service - no number to call when help is needed, awful advice from the online chat people who don’t have a clue. And I hope Vodafone sees this so they get their sh*t together. If you’re thinking of using Vodafone DON’t - screw you vodafone
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Why oh why did I leave Virgin? Was without Broadband for two weeks involving three visits to make the connection (a month after the original date promised). Achieved eventually, but it keeps cutting out, and I don't care what figures and data regarding speeds they may quote, I'll argue black's blue it's NOT as fast as Virgin. I reckon they're in breech of contract. Looking forward to being able to make my escape.
- Location
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- Location
- Ohanlon
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Absolutely disgusting service. Internet flags and goes off when ever it feels like it. Customer service is rude and obnoxious. Passed pillar to post absolutely dreadful service
- Location
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- Location
- N.London
- Reviewing
- Vodafone
- Date
- 2023-11-25
- Comments
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Internet drops randomly, Vodafone keep giving false promises and closed my issue without the internet being resolved! Spoken to so many people, wasted so much time, it’s been a week now and still not resolved.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
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Worst experience of broadband and of customer service... Truly dreadful
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
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The internet is not at all stable. It keeps on disconnecting, especially at night and speed is very low at night.
- Location
-
- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-11-22
- Comments
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AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
- Location
-
- Location
- Hallord
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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Horrible experience with vodafone in general - not just with customer service. I would NEVER recommend vodafone to anyone ever. This company has terrible communication of guidelines to customers. HATE is the best word to describe my feelings towards this company. LET PEOPLE LEAVE WHEN THEY WANT TO!!!!!
- Location
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- Location
- Penrith
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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DO NOT USE THEM!
Ordered a new broadband package. Day before internet was due to go live still no router so contact Vodafone. After an hour found out due to an error their side the order didn't go through so would have to start from scracth and have two more weeks no internet.
As the order didn't go through I wasn't entitled for compensation.
I have just placed and order with Sky now and it is was easy!
- Location
-
- Location
- Leeda
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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Agreed to switch my broadband to Vodafone through u switch.... From plusnet. This was a huge mistake.
The engineer came yesterday to connect the fibre line and was unable to complete the work as it needs a 2 man team. He said they would be with me within 2 days. This was a lie by the engineer (his name was Darko).
I chased this up with Vodafone and the truth is this account will only be reviewed for action after a week.
So, I have no broadband for at least a week with no firm date of when the work will be completed.
I have a Son needing to revise for his gcse's so this is a major inconvenience.
Speaking to customer services is a waste of time, sure they say sorry but are unable to actually take any action.
Do not use this provider.
- Location
-
- Location
- Gourock
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Well what can I say. Poor broadband keeps failing despite having the ‘back up’ sim. Very hard to contact customer services - TOBi is pretty useless. AVOID AT ALL COSTS
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Appalling company to deal with! I changed to Sky as Vodafone increased charges and Sky said they would contact Vodafone for a seamless transition. I thought I would check and Vodafone claimed they didn’t know even though I’d steady been disconnected and Sky Broadband was operational. Anyway they are adamant at charging me for 2 months on cancel. I feel they are absolute robbers and their chat people are intransigent!!! I’ll never ever deal with this shower again and would advise other people to watch their tricks and hiding behind red tape !!’ Don’t use Vodafone !!!
- Location
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- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-11-18
- Comments
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Signed up for full fibre 900 I am lucky if i see 300mbps, Wifi signal is just shocking Had much better with my old BT hub 2, Internet keeps dropping out. Speak to Vodafone through chat and spend 2 or 3 hours at a time (3 different occasions) to get no where and to just be lied to. TERRIBLE CUSTOMER SERVICE
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2023-11-17
- Comments
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Useless broadband, and phone lines are usless to sort out any issues.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.