1,510 Customer Reviews over 38 pages
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- Location
- Melling
- Reviewing
- Vodafone
- Date
- 2023-11-16
- Comments
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I have Been with Vodafone home broadband for 18 months this is the 4 th time they have switched my broadband off saying due to missed payments which has never been the case this time I have had network down for 36 hours they said they sent an email on the 13 th of November which is not the case I have an email from voda dated 22/10 was last corrospondance with voda stating my bill of 45.04 was due on such a date I set up DD so I left it . Yesterday morning I. Called them with proof of payment they said it will be in in 2 hours . Then last night I called again they said could be later tonight then I called this morning and they said they are still trying to lift the bar !!! What a load of crap I am leaving Vodafone broadband they are a very poor provider with even worse customer support and I would like to ask why a corporation of that size needs to lie about emails send and time to get service up ?? Stay away from Vodafone broadband
- Location
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- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2023-11-13
- Comments
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I upgraded to full fiber900, from 67 over a week ago, max speedim getting is 43. Call them several times but all I got was sorry and excuses. Customer service is absolutely non existence total waste of time. The only good thing I'm in my cooling off period so I'm definitely going to cancel. Stay clear!!!
- Location
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- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-11-11
- Comments
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VODAFONE has gotta be the most useless phone company as they are worser than KCOM! I wanted to get Broadband and Vodafone couldnt port my phone number then they tried to use a Cromer number on Holt exchange that cant be done! I am now with BT and EE they are excellent as ive been a customer of BT since 1981 when they were called POST OFFICE TELEPHONES! Avoid Vodafone or you will get nothing they are total dam rubbish!
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2023-11-09
- Comments
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Avoid this company at all costs! I'm disabled and they've hounded me for money I don't owe. They've spoken to me disgustingly, treated me like dirt...Nedd I say more. All they care about is money and they don't care who they hurt in the process. I was told to take equipment to a shop because i waited nearly 2 weeks for a return label which never arrived. This was just a scheme to get more money. Bunch of inconsiderate morons who prey on the vulnerable and disabled. Stay Away At All Costs.
- Location
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- Location
- Anywhere
- Reviewing
- Vodafone
- Date
- 2023-11-08
- Comments
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Don't do it to yourself, what a waste of space. Bad Internet even worse customer service. DO VALUE THIER CUSTOMERS AND LIE TO THEM OVER AND OVER AGAIN
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-11-07
- Comments
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full fibre 2 hopeless between 0.00 and 26, drop out, constantly phoning and round and round we go
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-11-02
- Comments
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Took a contract for broadband. Was told an engineer would come from 1pm to 6pm. Its 730pm no-one has come, no message from anybody. Avoid! Avoid! Avoid!
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-26
- Comments
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Very unreliable broadband service. Regularly (hourly at least) drops out for >10 seconds). Doesn't seem that I am alone in this, from very similar complaints from others.
- Location
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- Location
- Market Drayton
- Reviewing
- Vodafone
- Date
- 2023-10-24
- Comments
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I decided to leave Vodafone due to issues with my mobile phone not my broadband. Prior to letting them know I was leaving, I'd had excellent broadband speed and reliability. The day after I informed them, my signal started to drop out, I had issues with lag, my broadband speed slowed. A coincidence? A strange way to get good customers to change their mind.
- Location
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- Location
- Mold
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
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Awful company. Use anyone else but these con artists. I've had 8 months of slow broadband, no broadband and no help. Their customer service is appalling and even though they admit that there's an issue, they refuse to offer any solutions. All I got was 'we can't' 'we don't' 'we wont'. They're quite content to increase my subscription and take their fee every month, yet when I tell them I want to leave they threaten to charge me a cancellation fee as I'm still under contract. And don't get me started on the £80 gift card scam they use to entice customers in. It never came. Think long and hard before committing to these cowboys.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
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This is really a review of Cityfibre :
Astonishingly Incompetent, Poorly Managed and apparently Completely Unaccountable.
Vodafone do the best they can with a shoddy fibre network provider.
1. Arranged fibre broadband from Vodafone through the Cityfibre network. Cityfibre connected the fibre to the house but as there was no ‘signal’ to the telegraph pole they told us we might be without internet connection and ‘landline’ phone for 2 to 3 days (max). We thought that was acceptable but it turned out to be untrue.
2. We were without VoIP phone and internet for 14 days despite repeated requests through Vodafone and even an email (with a friend’s computer) to the CEO of Cityfibre. ie no access to banking, email, shopping and all the other things that we take for granted. I manage a volunteer, not for profit organisation and that proved impossible without internet.
3. Cityfibre won’t accept responsibility for any of this and as an unaccountable monopoly simply brush off any complaints and direct you back to the ISP. When I phoned the ‘Issue Resolution’ office at Cityfibre the person I spoke to was dismissive, unhelpful and pretty unpleasant.
From my experience, the overall impression I have of Cityfibre is a company that is dishonest, astonishingly incompetent, poorly managed and simply uncaring - as they are completely unaccountable to individual customers.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
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I have been with Vodafone for a while now but due to internet problem upgraded in July to Pro plus,then 20th September started to experience problems. No where near the speed promised, so checking now daily. Customer service was non existent unhelpful. When they said they would transfer me to complaints and tell them the problem I was connected to another consultant who had no idea of my issue. Then to crown off when transferring me again to tech help they put me through to mobile and not braodband. Over two hours on the phone and got nowhere, internet is rubbish and as soon as \i can leave I will.
- Location
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- Location
- Liskeard Cornwall
- Reviewing
- Vodafone
- Date
- 2023-10-19
- Comments
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The worst broadband provider, WiFi dropping out continuously, tech support just blamed my house and how I had things set up. I was with Sky for 3 years with no issues, unfortunately I decided to move to Vodafone, don't believe what they advertise, they should be reported to trading standards.
Providing me with an unusable service then charged my £225 to leave.
Avoid at all costs, we are not all wrong, please read the reviews
- Location
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- Location
- Minehead
- Reviewing
- Vodafone
- Date
- 2023-10-18
- Comments
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Switched from copper with Now TV to fibre with Vodaphone expecting better speed. Lost use of landline for two weeks; broadband slower and constantly dropping out. We now need to buy a booster to make inadequate router signal travel 20 feet, because Voda refuse to provide one. Customer service obdurant. Don`t use.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
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Incredibly poor service. Order was cancelled without any reason and when I phoned up to complain they had no idea why. They also couldn’t get me the same connection date despite calling them within 10 mi utes of receiving the cancellation notice. Avoid if at all possible
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
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Stay away from Vodafone. My experience of them has been terrible from the get go. Very poor customer service and shoddy workman.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2023-10-09
- Comments
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Never works, they never send you an engineer. They told me they’d send a new router. Was 6 weeks before they finally admitted they wouldn’t. Had 3 open reach engineers out that all said it was a Vodafone fault. They said I wouldn’t be charged as they weren’t providing service only to pass me on to ardent for non payment, then tried to charge me a cancellation fee when I’d had enough. Avoid at all costs
- Location
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- Location
- 21 Inner Park Rd, London
- Reviewing
- Vodafone
- Date
- 2023-10-05
- Comments
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The worst internet connection I've experienced: the error 'DNS_PROBE_FINISHED_NXDOMAIN' appears several times an hour and takes about 20 seconds to disappear.
- Location
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- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2023-10-03
- Comments
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Terrible service, overpriced payment for unstable network.
I was with BT and unfortunately transferred to Vodafone whom invested only had issue with. Connection issues are constant. The customer service team are rude and unhelpful. They haven’t even taken over the line correctly and now cause an issue with the line and leaving me to pay two bills. BT have this far been fantastic sporting a full refund and Vodafone are not accepting the issues they’ve caused. I just want our at this point but it’s a huge fee to leave but I wouldn’t have noticed their error to leave within the 14 day cooling period as my bill is monthly so I’m stuck. Avoid avoid avoid
- Location
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2023-10-03
- Comments
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I have been with Vodafone Broadband for over 4 years now and was happy until now.
If I look at all of 4 years, I had a good reliable service - until I didn't needed to contact them (help was needed as the connection went down for no apparent reason).
Their "technicians" and customer service agents - who couldn't care less whether I stay with them or not.
Therefore, I decided to move on.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-09-30
- Comments
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The wifi didn't work for months, the landlady was going in and out of the shop and calling them eveydays. The customer service was terrible, putting her on hold for hours and the someone else was picking up again, and the again the same thing. She kept paying every months to receive a really bad service and for a wifi that wasn't working. Whatever Vodafone advertise about being reliable, we didn't find it to be true
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-29
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2023-09-28
- Comments
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Please anyone who thinks about joining them! The telemarketers are not accountable for their promises over the phone! Also be weary of 30-Day disconnection policy...
- Location
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- Location
- Stonehaven
- Reviewing
- Vodafone
- Date
- 2023-09-27
- Comments
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Switched to their fibre earlier this year. Worst utilities decision we ever made. Can only get half the speed we thought we’d get and can only get it in the room with the router. It often drops in that room. Despite paying £30 a month they tell me they’re only guaranteeing that one room and we’ll need to switch to a more expensive package if we want more. Customer Service is appalling, they couldn’t care less and are very difficult to deal with. This is going to be a long two years as we cant wait to get out of this disgraceful ‘service’. Would not recommend any aspect of their broadband.
- Location
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- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2023-09-24
- Comments
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Like previous review said this company is completely a joke. If anyone would like to switch to Vodafone, my answer is No No No! I wouldn't give one star if I could! I switched to their full fibre expecting fast broadband, instead internet constantly drop off not even can stream any Amazon video, called numerous times always fobbed off by technical support team, reset from my end or their end, never actually solve the problems, this is supposed to be full fibre! Vodafone it's a shambles!
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2023-09-22
- Comments
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If I could put zero I would. Like the other reviews left, Vodaphone Broadband is basically non existent. Kept being fobbed off and passed from so called advisor to another. Their hubs are useless and we kept being told to move it to the most bazzare position and basically told it was out fault their system didn't work. No apologies or compensation offered. Have now left after three months of total frustration and lack of broadband. Still had to pay an exhorbitant exit fee having had no service whatsoever. Now back with BT and everything works wonderfully. Should have stayed with BT in the first place. Avoid at all costs.
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2023-09-20
- Comments
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Tried to cancel Broadband OMG what a saga!! My husband was told he couldn’t cancel as it was in my name, so I have just tried however I can’t cancel as I couldn’t answer all 5 security questions!!! The one I couldn’t answer was the date I started the contact! However we are out of contact so have cancelled the direct debit 20/09/23
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-18
- Comments
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Vodafone Broadband = Cheap & Nasty:
1) Can't get full wi-fi coverage in a 2-bed flat
2) When do get signal, it will randomly cut out for no apparent reason
3) Lost broadband for 5+ days, no compo
Was previously a customer of Talk talk for 5 years, never had an issue.
Pay a bit more for another provider.
- Location
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- Location
- Cambs
- Reviewing
- Vodafone
- Date
- 2023-09-17
- Comments
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Had vodaphone broadband fitted, placed router in bedroom, now no signal in living room, when I mentioned I had sky glass they said they can’t guarantee signal for TV , is it possible to run a cable from box to tv, 30 feet not really, should have kept with Plusnet
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
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Black box installed nearly half way up on white wall with it's green lights flashing, have called multiple times to have it moved lower to skirting & been sent back & forth. Been told if it is not a danger or have technical problems they cannot do anything, are these people idiots it's been installed awfully inappropriately all they have to do is get openreach the jokers to get it placed adequately like it should of been. The level of service these days is beyond reasonable they literally don't give a sh#t about customer satisfaction anymore, all you get are excuses why they can't get issues resolved rather than getting them done. Customer service in this country if you can call it that, has gone right down the sh#tter in the last few decades & only going to keep getting worse & they expect customer's to be calm & relaxed.
- Location
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- Location
- Dumfries
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
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I have had continued hourly breaks in broadband service since it was installed 11 months ago. Time and time again I have phoned basically pleading to have an engineer sent out and occasionally they “book” one to visit. I am yet to receive an engineer visit and have since cancelled my direct debit, now they chase me for payment for a service I haven’t received. The company is a joke and their customer service is the punchline.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-09-06
- Comments
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We switched to vodafone a year ago from Sky as our broadband was slow. I wish we never did! In one year, we have had no wifi for 3 or 4 days, on 5 separate occasions! Every time, Vodafone say it's due to our outside line, they send an engineer but this happens again after a few months. Don't understand why the problem can't be fixed permanently. At the time of writing this, we haven't had wifi for 3 days, called vodafone yesterday and today, they are only sending out an engineer tomorrow! So 4 days no wifi. No compensation ever received on these 5 occasions. Can't leave them because we took out a 24 month contract, another big mistake. They said they will charge us a £407 early termination fee if we want to leave early! Disgusted by this service.
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2023-09-03
- Comments
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I have copied a previous review as we are experiencing the sane issues instead of sending a new Router they have let me terminate my contract 6 months early,
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-08-31
- Comments
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Funny how my first review didnt appear, there are other platforms just avoid avoid avoid if you want functional service! They dont care or correct the situation, cant wait to leave
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
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I have spent many months now trying to resolve an issue with my broadband which impacts my business significantly, not least because my business phone line remains dead despite many hours spent on the phone to Vodafone. The broadband is fast when it works. Other than that I have nothing positive to add. Many broken promises to fix/call me back/take ownership of the problem until it’s fixed and still, my business is being impacted very negatively by the lack of a functioning landline. I certainly wouldn’t recommend the service to anyone looking for reliability and a competent Customer Service team
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
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They were initially scheduled to set up my broadband on Friday, between 13:00 and 18:00. However, the engineer contacted me and offered to do the installation today, considering Monday is a bank holiday. Later, I received a text notifying me that they rescheduled my appointment for the following Friday, over a week away.
It's logical that if they couldn't fulfill their commitment on Friday, they should prioritize the first available slot on the next working day. The decision to move my appointment a week later is perplexing. Despite calling them more than 20 times and explaining the situation, it seems they are not comprehending my concerns. They appear unwilling to take responsibility, failing to recognize the significance of internet connectivity for people working from home.
Regrettably, I've encountered similar issues with Vodafone in the Netherlands. It's frustrating to have trusted them again in the UK, only to face similar disappointment. I certainly wouldn't recommend their services, not even to my adversaries.
- Location
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- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-08-27
- Comments
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WARNING Do not order Broadband from Vodafone they cant take on my phone number as im now with BT as Vodafone are aBysmal and useless so please phone BT now on 0800800030 as they are cheaper than Vodafone too!
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2023-08-21
- Location
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- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2023-08-20
- Comments
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As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
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- Location
- Wigan
- Reviewing
- Vodafone
- Date
- 2023-08-16
- Comments
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Absolutely shocking how often the connection to the internet drops out. The router is useless and arbitrarily decides to block certain streaming apps on the TV until you restart the router.
Connection issues are getting more and more frequent. Used to notice it once or twice a month, now it's multiple times a day. "UKs most reliable network"? Utter rubbish.
Customer service is an utter joke, if you do get through to someone they're just reading off a script (not blaming them, it's not their fault they're not given any ability to get anything done), they're basically an answering service.
Price has gone up by 20% of what we were originally paying. Fortunately we're out of contact now and moving to another provider. Won't be partaking of their services again.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.