1,510 Customer Reviews over 38 pages
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- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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Ordered fibre broadband, installation date agreed via texts and emails, rang up for delivery date for router to be told installation cancelled this is three days before
No one thought to text or email
Avoid as they don't communicate with you plenty of other providers out there
- Location
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- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2017-03-18
- Comments
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Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers which causes interference.
- Location
-
- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2023-06-21
- Comments
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33mb today it's supposed to be 50 +. Terrible trying to play x box online.
- Location
-
- Location
- Blackwood
- Reviewing
- Vodafone
- Date
- 2017-10-26
- Comments
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Good customer service. Awful broadband though.
I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
- Location
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- Location
- Blackwood, South Wales
- Reviewing
- Vodafone
- Date
- 2017-11-28
- Comments
-
We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
- Location
-
- Location
- Bognor Regis
- Reviewing
- Vodafone
- Date
- 2023-01-30
- Comments
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0 rating for Vodafone. Please avoid Vodafone before you get mental health issues with them. All they will do is extend your activation date. Even on the day after 4months the engineer from open reach came and connected everything on. All that was left was for Vodafone to active the line on their end. Engineer was really kind and kept in touch with us over days to let us know that he’s forcing Vodafone to active the line but with no luck. Spent 8 hours a day on Tobi chat with Vodafone where they kept extending my activation date by saying the engineers have done their part and need to come again. Please avoid absolute mental damage waste of time and energy. Save yourself people don’t choose Vodafone.
- Location
-
- Location
- Bognor regis
- Reviewing
- Vodafone
- Date
- 2018-01-30
- Comments
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Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-09-07
- Comments
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I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2024-02-29
- Comments
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If you are thinking of moving to vodaphone don’t do it our broadband dies approx 36 times per day stuck in a contract not fit for purpose open reach have been really helpful problem not them , worst broadband provider we have ever used
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2022-09-01
- Comments
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I joined Vodafone on their superfast 2. I wasn't even hitting the speeds of superfast 1 package so i contacted them and they said it would automatically change to superfast 1 if my speeds weren't being met. It never did change and I was paying alot more for superfast 2.
I saw my contract out with lots of connectivity problems to which they only offered me £5 off my bill and never sent anyone out to look at the broadband no effort at all to try and fix the problem.
I am with Vodafone with my mobile too and I'm usually happy with them ad I've been with them for my mobile for 13 years, Pay as you go and contract.
Finally left Vodafone broadband and joined EE broadband. Since we communicated about the fault with the Internet 2 months into the contract, we've had big bill reductions, 5 engineers out, 1 here most of the day (in the house and outside box) they are determined to fix any fault.
Obviously because I now know the service I deserve I wouldn't go back to Vodafone for broadband. Seems they only care that the bill is paid. I feel they owe me money for charging me what they did for very poor service.
- Location
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- Location
- BOLTON
- Reviewing
- Vodafone
- Date
- 2022-03-31
- Comments
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AVOID, should have gone live with broadband and phone line 28th January, 8 further failed activation dates, blaming openreach, I raised a disconnection of my contract and line for 29th March so could move to another provider....as of today 31st march I can't move to another provider as vodafone haven't cancelled.
Had 3 case workers dealing with this, asked to repeat same information every week with emails asking me to contact them if broadband still not active, explained I was housebound but not interested, horrendous 8 weeks dealing with them.
CISAS will be hearing about this.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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Signed up to Vodafone's 38Mbps service because of the cheaper price compared to sky my previous supplier. The changeover was smooth with no problems but the speeds of the Internet was pathetic at peak times down to 1.5 Mbps which makes it useless. This happened every day at peak times. My connection, like a lot of other VF users was being throttled to death. The useless speed guarantee only applies to the line sync speed and NOT the throughput speed!! Thats like having a farrari in rush hour traffic, pointless with no recompense.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-11-28
- Comments
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I'm paying for 78download/20upload...and I was getting that for a month or so, now I'm lucky to get 20mbps download. Absolute rubbish.
- Location
-
- Location
- bolton
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2020-03-09
- Comments
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I'm not happy with vodafone you will get half speed what they promise and customer service and technical support team don't know what they doing
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2020-03-18
- Comments
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Terrible Customer Service. I ordered Vodafone Broadband 2 weeks ago, but the router never arrived. I've been on for hours and hours complaining, asking for a new router, they just kept re-assuring me it would get here. It never did, even DPD said they had lost it, so I asked them to send another, still nothing arrived. Yesterday, they switched me over without a router and I lost internet at the most critical time, home working due to Corona. I asked them not to do this until I new I had a working router, they did it anyway. Due to the urgency I decided to use my own modem so requested the PPP username/password in order to connect. My existing kit did not seem to connect, so I went out and bought a Draytek modem, which didn't work either, so i went and bought a TP Link modem/router combo, and this didn't work. So after hours more technical support it transpired they had provided me with only a partial username, and the password they had given me was incorrect due to I's and lowercase L's, they had read it out over the phone incorrectly. So eventually, I am online using the TP Link. The speed seems fine so far ~55mb on Superfast 2. Still not received the Vodafone router though, it will probably never arrive. I have never had such bad customer service from any company, they could have sorted this long before Corona started shutting things down.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2021-04-08
- Comments
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Terrible customer service. I have ordered my home move on 8th march. They have advised me to decide the upgrade first so in my new home will be new upgraded broadband. Next day called again, another person said, you have to do the home move first then call for upgradeation. I was totally confused what to do. He reassured me that his pervious colleague was wrong. and ordered home move which should activate on 23rd march. They have confirmed me that engineer is coming on 23rd march to activate it. On 23rd march, All day i was awaiting for them, no one came. I called them on 24th march, they said they have called me and i haven't answered (Thats a lie!) They booked another home move order and confirmed will definitely activate before 8th april, As usual no one came. As usual they said to me someone called me and found me busy (another lie!!), each time when i chase them they keep passing the line to different person and test our patience. They have wastage my at least 3 hours each calls ....very very annoying ...big headache ... you buy headache by spoiling your money???? No-one should try this ever....
- Location
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- Location
- Bolton Greater Manchester
- Reviewing
- Vodafone
- Date
- 2021-04-12
- Comments
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Just cancelled my contract with them on installation day due to the fact they are now saying the broadband would not be ready for around 2 weeks so no connection to the internet for 2 weeks! This was due to openreach not confirming a date with Vodafone but this was only checked when I called at 17:30 on the day the installation day as I had not seen my current Plusnet connection drop or had any contact from Vodafone. So now I have to call my work and explain that I cannot work for 2 weeks due to no internet connection! I am going to lose a lot in wages or have to use my annual leave, to say I'm angry with Vodafone is an understatement! Be aware they have dealt with my transfer from plusnet and gave me an installation date and therefore a termination of my old contract date but never checked to see if they could actually achieve this until I called! They are totally incompetent! Broadband is now an essential part of life especially when you have to work from home. Please be aware of Vodafone and hopefully you will not get into a situation like me.
- Location
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- Location
- Boston
- Reviewing
- Vodafone
- Date
- 2023-02-19
- Comments
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Worst tech support in the world! they haven't got a clue
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
- Location
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- Location
- BOSTON
- Reviewing
- Vodafone
- Date
- 2023-04-09
- Comments
-
Worst tech support in the world! they haven't got a clue!
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2021-05-04
- Comments
-
My first experience with Vodafone and its been my worst experience with any company in my life. 3 weeks later i still dont have all the dongles that are in my package. Internet is dropping out, customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-03-17
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
-
The customer service is appalling. The time waiting to speak to a Bot is too long, then when they finally transfer you to a human being I am not sure even they understand much more than the bot. I had to go through security twice to cancel my bill even when I was assured after the first time that I wouldn't need to do it again. I have wasted an hour trying to cancel my service. Awful customer service, I will never use or recommend Vodafone to anyone
- Location
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- Location
- BOURNEMOUTH
- Reviewing
- Vodafone
- Date
- 2019-12-09
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-10-08
- Comments
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I would give 0 if available as an option.
overall satisfaction: 0, no internet for 4 weeks.
customer service is useless, and they do not know what they are talking.
Broadband speed: this is a joke, no internet so 0 speed.
Broadband reliability: I would give 100 as it is 100% consistently no internet, so VERY RELIABLE
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-02-22
- Comments
-
I am a new customer with Vodafone, They have cancelled on me twice already with installing the broadband, I have had no internet for a month now !! Worse choice I have a ever made moving over to them.
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
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Arranged installation by Vodaphone from CityFibre network. Engineer arrived and said they could not connect the property to the line running along the pavement. Old broadband cancelled from this. Then told they would have to cancel the order and i could reorder. I reluctantly agreed to then be told today the service is not avaiable to my property despite it being offered on both websites.I have had many hours wasted by these jokers. Stay clear of these jokers. I now have to go back to BT at a far slower speed.
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2018-10-29
- Comments
-
Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing
- Location
-
- Location
- Bracknell
- Reviewing
- Vodafone
- Date
- 2019-07-03
- Comments
-
Constantly drops out f.... furious
- Location
-
- Location
- Bradford
- Reviewing
- Vodafone
- Date
- 2019-01-20
- Comments
-
Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
- Location
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- Location
- bradford west yorks
- Reviewing
- Vodafone
- Date
- 2018-08-27
- Comments
-
signed up for superfast 1 but was signed up for superfast 2 when it all came through the sales guy must get more bonus i guess
so i thought i was going to get a faster service so i decided to live with it
after 4 mnths of speed issues and not even to be able to deliver their lowest guaranteed speed and regular calls to customer service i decided enough is enough
nothing has been fixed like they say they will do if there is an issue
i have now cancelled my contract
the minimum speed i should have got was 55 got 21 no where near what i was promised
the service didnt drop out too often
my advice is stick with what you know
the thing is they are all meant to use the same lines so how one can give slower speeds compared to your previous supplier i do not know
the only thing that changed was my supplier and when i did it was terrible
search for reviews for your new supplier on google before you sign up
- Location
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- Location
- Bradford west yorkshire
- Reviewing
- Vodafone
- Date
- 2018-07-14
- Comments
-
Swapped to vodaphone fibre June 2018 was told I would get a great speed all went smooth in the transition etc that's where it ended as soon as I got connection
Was sold all whistles and bells and the promise that if the speed was an issue they would resolve it and reduce the price until fixed
Well been with them now two months the speed is not fixed it's the slowest speed I've ever had and my bill is lower that's it
And they have told me I have the right to cancel as they have not delivered what they said they could can't even deliver the minimum speed guarentee either
Big mistake swapping services sounded great with all the promises of doing what other companies don't
I would have happily paid more for a higher speed didn't join to get a lower speed
Joined to get a promised better speed and service from a company as big as vodaphone you think they would be able to deliver
Not make false promises
- Location
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- Location
- Braintree
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
Having been totally dissatisfied with fibre with plusnet and then BT I changed to Vodafone. (I contact through their local shop)
I now have reliable 30mb service with telephone line and free UK calls for £28.0 per month.
HENCE I GIVE THEM AN ALL ROUND 5 ***** RATING
- Location
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- Location
- Braintree
- Reviewing
- Vodafone
- Date
- 2020-08-06
- Comments
-
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product
I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click
inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists
wont be renewing my Vodaphone accounty when it expires - they are incompetent
- Location
-
- Location
- Brentwood
- Reviewing
- Vodafone
- Date
- 2020-05-31
- Comments
-
For quite some time I'd had instability with the connection. It would drop out maybe a couple of times a day and then reconnect after a period of time but it was an inconvenience. The vodafone support asked me to make some DNS changes but that didn't really solve it and I got used to it. Speed was ok for the first year or so but since the lockdown my speed in the evenings plummetted from 72mbps to often less than 1mpbs. I phoned Vodafone as it seemed to me that it would be congestion related. Their first level support did what they could, making wifi changes, disabling a firewall and eventually I got a new router. The new router made no difference and eventually I was promised an engineer visit. No engineer actually came but I got a call from a L2 support person who told me that the reason I was getting slow performance in the evening was the link was 90% congested and someone would put me onto a different segment within one or 2 days. 6 days later and no sign of any engineer so I phoned them up to find out what was going on. You get all of the assurances that they will solve your problem immediately and all that waffle but eventually again I got put through to a L2 guy who told me that I was waiting for a new cablelink to be run in the street so they couldn't put a time frame on it. At that point they did offer to suspend my billing but it was too late. If you read around, you'll find I'm not the only one that has been in this position- lucky for me I'm out of contract now so I get BT installed on June 10th. Very disappointed with Vodafone - currently running my house of my mobile phone hotspot in the evening while I wait for the new connection. Good riddance.
- Location
-
- Location
- BRIDGEND
- Reviewing
- Vodafone
- Date
- 2021-06-22
- Comments
-
I have been with Vodafone broadband for over 18months,tied into a contract. I would definitely not recommend this service to anyone the service has been appalling with supply dropping in and out constantly.The helpline service was time consuming and not at all helpful unable to resolve any problems.A very poor service all round.
- Location
-
- Location
- Bridgend
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
-
Awful broadband speed and worst customer service.
They've charged me for a higher package and gave me the service for a lower package. I found out after 6 months and then they've issued a refund!
Now I'm forced into a contract which I can't get out of, but I'm also not getting the speed that is promised.
I've been with BT & Sky, chose Vodafone only because of price! Worst decision.
NEVER EVER USE VODAFONE BROADBAND EVEN IF IT IS FREE!!!
- Location
-
- Location
- Bridgwater
- Reviewing
- Vodafone
- Date
- 2022-01-25
- Comments
-
Got to be honest I was dubious the customer care team were excellent we was struggling to understand each other but he was so patient, got me to send pictures of all the codes and worked out the install from his end the broadband is perfect speed, a good deal £18 a month £90 free gift voucher
- Location
-
- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2023-02-15
- Comments
-
Their service was okay, same with the speed. The last few weeks have been really awful. In the evening the internet disconnects at least 2-3 times while we are watching a series or a film. Even when we are not downlaoding anything. Trying to play an online game like Fort**** in the evening is a big risk unless we want to gamble and die half-way through the game.
Their customer service is not the greatest either. It takes forever for them to get any resolution.
I've been with them for the las 2 years and wished I did not join in the first place. So looking forward to move.
- Location
-
- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2022-12-07
- Comments
-
My dealings with Vodafone have been nothing but disastrous. In the end I had to cancel my account before they even installed my Broadband because it was delayed for so long with no sign of any hope of any service at all. Absolutely DO NOT use Vodafone for your Broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.