1,510 Customer Reviews over 151 pages
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
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Worst experience of broadband and of customer service... Truly dreadful
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
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The internet is not at all stable. It keeps on disconnecting, especially at night and speed is very low at night.
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-11-22
- Comments
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AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
- Location
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- Location
- Hallord
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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Horrible experience with vodafone in general - not just with customer service. I would NEVER recommend vodafone to anyone ever. This company has terrible communication of guidelines to customers. HATE is the best word to describe my feelings towards this company. LET PEOPLE LEAVE WHEN THEY WANT TO!!!!!
- Location
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- Location
- Penrith
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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DO NOT USE THEM!
Ordered a new broadband package. Day before internet was due to go live still no router so contact Vodafone. After an hour found out due to an error their side the order didn't go through so would have to start from scracth and have two more weeks no internet.
As the order didn't go through I wasn't entitled for compensation.
I have just placed and order with Sky now and it is was easy!
- Location
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- Location
- Leeda
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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Agreed to switch my broadband to Vodafone through u switch.... From plusnet. This was a huge mistake.
The engineer came yesterday to connect the fibre line and was unable to complete the work as it needs a 2 man team. He said they would be with me within 2 days. This was a lie by the engineer (his name was Darko).
I chased this up with Vodafone and the truth is this account will only be reviewed for action after a week.
So, I have no broadband for at least a week with no firm date of when the work will be completed.
I have a Son needing to revise for his gcse's so this is a major inconvenience.
Speaking to customer services is a waste of time, sure they say sorry but are unable to actually take any action.
Do not use this provider.
- Location
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- Location
- Gourock
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Well what can I say. Poor broadband keeps failing despite having the ‘back up’ sim. Very hard to contact customer services - TOBi is pretty useless. AVOID AT ALL COSTS
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Appalling company to deal with! I changed to Sky as Vodafone increased charges and Sky said they would contact Vodafone for a seamless transition. I thought I would check and Vodafone claimed they didn’t know even though I’d steady been disconnected and Sky Broadband was operational. Anyway they are adamant at charging me for 2 months on cancel. I feel they are absolute robbers and their chat people are intransigent!!! I’ll never ever deal with this shower again and would advise other people to watch their tricks and hiding behind red tape !!’ Don’t use Vodafone !!!
- Location
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- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-11-18
- Comments
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Signed up for full fibre 900 I am lucky if i see 300mbps, Wifi signal is just shocking Had much better with my old BT hub 2, Internet keeps dropping out. Speak to Vodafone through chat and spend 2 or 3 hours at a time (3 different occasions) to get no where and to just be lied to. TERRIBLE CUSTOMER SERVICE
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2023-11-17
- Comments
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Useless broadband, and phone lines are usless to sort out any issues.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.