379 Customer Reviews over 10 pages
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- Location
- Plymouth
- Reviewing
- Three Mobile
- Date
- 2021-01-20
- Comments
-
Utterly useless. Utterly utterly useless. If you have any opportunity to use anything else - do it.
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2022-06-02
- Comments
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Very poor signal will be leaving when my contract has expired
- Location
-
- Location
- London SE14
- Reviewing
- Three Mobile
- Date
- 2020-03-04
- Comments
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Utter ****. In zone 2 central London, my closest mast is 100m away, and I cannot even get reliable 3G, let alone 5G, at peak times. Their customer service, the usual call centre drones, just repeat the same script over and over. Without doubt the worst service I have ever received from.any utility ever. DO NOT CHOOSE 3.
- Location
-
- Location
- NI
- Reviewing
- Three Mobile
- Date
- 2021-01-19
- Comments
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Practically useless.
Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
Customer service is so bad, I could only call it hostile.
I consider Threes sale of the package to be entirely fraudulent.
- Location
-
- Location
- Lowestoft
- Reviewing
- Three Mobile
- Date
- 2020-12-02
- Comments
-
We’ve had this‘service’ for just over a year now. We signed up in desperation as our BT cabinet is still not fibre enabled and the ADSL connection was awful.
It’s never been blazing fast, my jaw drops when people claim 200mbps. The last month it has just stopped providing any sort of service at all.
Customer service just talk me through a hard reboot of the router which achieves nothing.
Avoid like tile the plague.
- Location
-
- Location
- Uxbridge
- Reviewing
- Three Mobile
- Date
- 2013-11-02
- Comments
-
I'm with three network for the last 7 years, and got 3 contracts with them. I had a technical issue with my HTC One x recently and when contacted Three, without explaining things they transferred the call to HTC, saying the manufacturers handle the repairs. It was not the case in the past.
Anyhow phone was collected on 7th of October and they said it would be returned in 5 days.
Even after one week I didn't receive my handset. Spoke to Three/HTC without any luck. Sent 2 emails and a letter to Three but still they could not solve the problem. They didn't bother to provide me with a loan phone even.
Three wanted me to request for a compensation from HTC. But i didn't sign up with any manufacturer to ask for a compensation or deal with them. It's Three who should coordinate with them to make sure that they provide with the service that they promise.
The phone was finally delivered on 31st of October, that's after 24 days.
Well, what sort of a service is that.
On top of that I received a letter from their Director of Customer Services to say that I should take this issue up with Ombudsman Services since they couldn't resolve my issue.
I was with Vodafone, and thereafter with T-mobile before joining Three. The only reason for the switch over was Three was much cheaper, but now I realize that's a big mistake.
Although they're cheap, their Customer Service is really horrendous, and their network coverage is also very poor even in London.
I would never recommend any one to join Three, and also I have 7 more contacts among my family members with Three, and would make sure they switch to another network when their contacts are up for renewals.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-04-06
- Comments
-
I am so disappointed in three and it's only been 1 day. I tried to upgrade my husband's account to change the plan and pay for a new phone as well.
They said it was impossible and I had to start a new contract for 41.00 for 2 years to get the phone I wanted for my husband. Samsung Galaxy S7 Edge for his bday. They did a credit check and approved a 2 year contract with 14 days cooling off period.
The signal service has been so poor that I called to complain and was told to upgrade to a 4G phone and plan for free, and I could cancel the other contract.
They said they had to run another credit check. I complained that they only did one 12 hours ago but they insisted they had to do it again.
Yesterday was glowing I was told and today I did not meet criteria. No leisure vessel in my driveway since last night so very upset.
Yesterday I was told there was a popup saying my cretit was exception and they offered me a free tablet with a data contract for 9.00 a month.
Today, after 3 hours on the phone and 4 people I feel angry, screwed and bitter.
They have damaged my credit for no reason and lied to me about my options.
Literally we have 2 bars by the south facing window and 0 in any other room.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-03-09
- Comments
-
Very bad customer service with three network. Very poor network coverage. Don’t buy from 3 network.after my contract finish 8 months to take cancel my contract. Totally disaster
- Location
-
- Location
- Aberdeen
- Reviewing
- Three Mobile
- Date
- 2021-02-20
- Comments
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Please stay away from Three. Shocking speed. Not able to watch a Facebook Watch video without disruptions. Sucked into a 2-year contract.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-13
- Comments
-
The worst experience ever! I switch to 5G broadband wanting to reduce cost of broadband and stop paying for line rental. Even though I live in central London the 5G signal kept dropping, latency and drops in connectivity were common. Hours wasted with tech support on the phone they finally agreed to allow me to terminate contract and send equipment back. Five months later I’ve realised they are still taking payments and now are telling me there is no evidence of agreement to allow me to terminate contract early. I’ve raised complaint and am still waiting on outcome. Whatever you do get everything in writing and take names of whom you spoke to. Do NOT trust!!!
- Location
-
- Location
- Cumbernauld
- Reviewing
- Three Mobile
- Date
- 2020-06-04
- Comments
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I don't social distance from my router and the signal is shocking, I'd advise anyone wanting to use this company to go elsewhere.
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2014-04-30
- Comments
-
1.5 years ago I signed a contract for monthly payments sim only. Unfortunately, the network signal is weak and disappears without a reason, so I decided to break the contract. It was a subscription of 12 pounds a month. 2 bills before deciding came for the amount of 27 and 29 pounds. After the break the contract I got a bill for 62 pounds, with no connection was doing that were on the bill, and some of them were double-counted. Every second voicemail was counted as a minute. I do not recommend, and he never would use the services of this thieving company. I advise everyone to be careful.
- Location
-
- Location
- Wiltshire
- Reviewing
- Three Mobile
- Date
- 2016-04-07
- Comments
-
This company has gone from one I used to recommend to people to one I now say to stay far away from. This isn't going to be pretty so lets list all my complaints.
1. Customer services - horrendous & you'll have a hard job understanding what they're saying! If you have any issues, they are completely clueless and insist on reading from a scripted set of questions. 1* rating is too good for them - it should be ZERO.
2. Pricing - they've gone from one of the best (& cheapest) to one of the most expensive. and this cop out CR*p with discounts by direct debit?? Utter rubbish & Tosh. Where they've picked up this practice from, God only knows! Also guaranteed price RISE every year??? Seriously, read their t&c and you'll see..
Also, their contract range is poor & expensive compare to other providers. Serious lack of flexibility to tailor one to your specific needs, so if you end up on the wrong one, they wont allow you to go to a cheaper one, it's always a more expensive option.
And that means you're stuck paying silly prices for up to 2 years!
3. Coverage - zero 4g coverage. 2/3g coverage has gone from good to patchy & pretty much non existent indoors! Tried the phone on different networks and they're all fine so it's a 3 issue.
And 4g?? They paid billions to use the airwaves yet most people don't get it! All the customers get are bigger bills!
4. Product range - Again, compared to others, POOR and expensive - especially on the lower range products. And their tablet selection? If you love apple, you're laughing.. otherwise, atrocious.
Very expensive & all price plans are pitiful.
I'm sorry, but after being with them for many years, I won't be once my current contract ends.
I can't think of any good points anymore for a company which used to be so great...
I would seriously think twice before opting to use them.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2023-04-11
- Comments
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Cancelled my subscription within the 14 day timescale still continued for months to take money out of my account and sorting this out was a true nightmare. All phones were locked on strict settings and this took forever to get sorted. When asked to escalate things a speak to a manager I was told 3days and we might get back to you. Very very unhelpful. If you try to raise a complaint expect to get fobbed off and the process to be hindered and blocked by this company. I am still awaiting them to send me the legal complaint protacols, they haven't.. ombudsman next I think
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2018-12-04
- Comments
-
I don't get any service from three since I don't have any signal on my phone. Can't make any calls, can't text, can't use data either. Just have red no signal thing all the time. Have now idea what I am paying for! Tried to go to a local three store- useless. Report network issues almost daily- never heard anything back from them! Not sure how they legally exist for taking money and not providing any services. What a scheme! Three Sucks!!!
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-14
- Comments
-
Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through).
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-06-02
- Comments
-
Three the are worst in the internet Iam call them both tge are say to pay Iam not satisfied about internet the customers service they not help you nothing iam not recomend to anyone
- Location
-
- Location
- London SE5
- Reviewing
- Three Mobile
- Date
- 2020-11-22
- Comments
-
These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!!
- Location
-
- Location
- London, New Cross Gate
- Reviewing
- Three Mobile
- Date
- 2019-07-30
- Comments
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I went into the Three store in Lewisham. Arrogant staff who were not very helpful and did not provide good information.
First day I have finally got the router and finally managed to get it activated useless instructions provided by the staff at three store and with in the product its self. I had to find a way to contact customer service and talk to a human and not get thrown around the houses to speak to the right person. Waste of time.
Router is now finally working, signal is rubbish even though it says my area should have a super strong signal.
I go on to the website to check coverage and I get this message: "We're really sorry. There's an issue with the network in your area at the moment.
We know that there's a problem with the service in your area and we're working on getting it fixed. Check back within 7 days for an update."
WHAT!? Not a good look, I've never been with Three before and was trying to look for an alternative to a crappy internet service currently provided by Sky over land line.
Thankfully I ordered online and have a 14 day returns period. Something to take note of if you order in store is that you don't get the 14 day return option so make sure you order online if you are going to try their home broadband so if it's rubbish like mine you can return. Will still trial it for the next 14 days and update if anything different from the above otherwise I will be returning everything.
Overall so far, waste of time and effort, not happy...
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2023-03-12
- Comments
-
The worst broband ever!! Try to call customer support and they need 20 minutes to pick the phone just to tell you that they are sorry but they can’t help you! the internet is not working for a week now but it seems like they don’t really care! 95% of the time the internet is not working!!! so shame that a company like then allow something like this to happen! shame!
- Location
-
- Location
- West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2020-03-13
- Comments
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I am so frustrated This service does not provide what is promised the broadband speed is rubbish and so loading now tv, itv hub, Netflix etc Is difficult and almost impossible. I have just spent 45 minutes on the phone trying to get some satisfaction and was passed around and kept waiting until the broadband section was closed. This is the third time I have complained.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-11-07
- Comments
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Unethical Standards of CEO & Executives of Three
I'm on the sim rolling monthly One Plan of Three network. I signed up in winter 2013. I was assured it was for an indefinite period, with no end date and for as long as I wanted. I signed the monthly plan of £18 unlimited data, unlimited tethering, 2000 mins, hundreds of texts.
On 5th Nov 2014, I received a text from Three network, "Hello. We need to speak to you about changes to your plan. Please contact us free on 08003583429 to speak to our dedicated team." I spent almost 45 mins trying to get through to Three to ask what was going on? They evidently were besieged by other callers wanting to ask the same. All I got was bubblegum pop music, so I went to a Three store in London's West End. The store manager revealed that on Fri 31st Oct, 2014 news came down from on high - the CEO Dave Dyson and executives - that those of us who'd signed up for the unlimited data and unlimited tethering under the One Plan should be instructed that our Plan was no longer available to us - even though we'd signed for an indefinite and unlimited period. The rug was to be pulled from underneath us - whether we liked it or not. We were now to be charged more and be given less. If we didn't like it, we would be told to go elsewhere and our account would be terminated. We were not to be given a choice. The store manager also said that the CEO and executives knew this would result in numerous disgruntled customers and complaints, but he said "they don't care". He said he'd received many complaints from customers who'd received the same text as me, and was advising us all to complain to Three (he warned it'd make little difference as the instruction, to treat One Plan customers so abysmally, had come from the top of Three) and to also register complaints with Ofcom. He was very apologetic and said it was unethical and a blatant dishonouring of an agreement we'd all signed in good faith. He also said that it reflected very badly on him and his staff who'd acted in good faith when convincing me and others to leave our other networks/deals, and to move to Three's One Plan. The nearby customers all heard him speak openly and with no respect for Three's unethical treatment of customers.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-03-04
- Comments
-
Terrible. Was sold a 5G connection to my address but when I was experiencing below expected speeds checked the Three website to be told that 5G was not available in my area. When coming to cancel the contract I had to enter my details 3 separate times only to be cut off mid conversation with the person who was meant to be helping me cancel my contract. 0/10, Would never use Three again.
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2017-09-19
- Comments
-
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
- Location
-
- Location
- Co. Monaghan, RI
- Reviewing
- Three Mobile
- Date
- 2021-02-26
- Comments
-
If there were 0 stars, that would be my rating for Three. Their broadband speed is at modem level for most of the day, the customer service provides no help at all but pesters you with standard blah blah blah. They wouldn't even let you out of your contract w/o cancellation fees, even when they're clearly not able to fulfill their part of the contract. If you want so spare yourself a whole lotta trouble, do stay away from this company. They are an embarrassment in every aspect of their doing.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-03-16
- Comments
-
I use my 3 phone as my work phone on a day to day basis and run by own business. There has been very poor signal at my place of work for 8 weeks now, numerous client calls have cut out half way through and I have lost significant amounts of business. Despite 3 saying this will not be sorted for some time they are unwilling to allow me to terminate my contract without paying a huge early termination charge. In my view they have breached my contract by no longer providing a working network. I originally signed up with 3 because I was told they had good coverage in my work place, this is no longer the case and they will not let me leave. I have spent hours on the phone to them with no success.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-23
- Comments
-
Absolutely terrible. I have a Mobile and Home Broadband contract, in Central London Zone 1. Out of the blue, they decided to stop the service for a month. without any notice.Zero WiFi. It took 2 days on the phone with the absolutely hopeless customer service, based in Asia, to find out its for ‘maintenance work’.
They offered a compensation of an ‘extra month for free’. Extra month of what ? No service. Absolutely shocking. We are in a pandemic, people work from home and need Wi-Fi, thank you for cutting us off without notice. I cancelled both contracts and they said I don’t need to pay a penalty... penalty’s for paying for a service it is not existing. The connection, in central London , was rubbish anyway when it worked sporadically for 2 months ( I got a 5 G contract but I was barely getting a 4G with the need to restart the router at least once a day). The worst provider ever, almost criminal. Liars to get more customers that’s all.
- Location
-
- Location
- s yorks
- Reviewing
- Three Mobile
- Date
- 2021-03-27
- Comments
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joined 3 several years ago and was initially reasonably happy with the mobile broadband service which l utilised at work. Moved jobs recently and decided to quit 3 as the coverage poor in the Peak District. That's when the hassle began. l contacted 3 via the net to cancel what had become a simple rolling monthly contract and waited for a final bill that failed to arrive. lnstead l received a letter from a debt collection agency stating that my account was in arrears and that my credit rating would be ruined if payment was not made. A few days later a bill from 3 appeared which l paid, but l still find myself pursued by the debt collectors while attempting to resolve the issue directly with 3 who seem utterly clueless. my advice is to steer well clear of 3.
- Location
-
- Location
- E175pe
- Reviewing
- Three Mobile
- Date
- 2023-05-24
- Comments
-
Very poor do not use have to contact everyday as the signal is non existent very very very poor do not buy or use three network
- Location
-
- Location
- Scunthorpe
- Reviewing
- Three Mobile
- Date
- 2017-10-03
- Comments
-
Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE "
Total SCAM " 3 mobile Rescue & 3 mobile " do not trust a word this company sales ... I purchased new phone and insurance damaged my phone and received a new one after many issues with 3 Rescue, when received they did not have a return package package and I requested many times and this was a month ago... know they are going to charge me £350 because phone not returned and even on my emails and calls they agree it's there fault ... I spoke to 3 Mobile for help and they just say it's not there problem 3 RESCUE INSURANCE is not part of there company even though they sold me the insurance...TOTAL SCAM STAY AWAY FROM 3 MOBILE AND 3 RESCUE THEY WILL SCAM YOU AND THERE CALLS ARE HIGH PREMIUM NUMBERS... !!!! I wish I picked VODAPHONE ( I have put recordings of the SCAM ON YOUTUBE & FACEBOOK ) every day posting ...
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2019-12-04
- Comments
-
Have had broadband supply from 3 for 2 months, during that time we have lost signal numerous times, for up to 5 days. Customer service is appalling, do not seem to care, say someone will contact within 2 days, and will try and get signal back within 7. Have never had any problems with previous suppliers. Only have 1 stars because you cannot give none.
- Location
-
- Location
- Southport England
- Reviewing
- Three Mobile
- Date
- 2020-09-18
- Comments
-
I have full signal on my router but my speeds is about 1 mbs , most of the time it’s lower than that , I’ve seen speeds of 10kbs which is rediculas ... I’m stuck with this contract for another year! It also just cuts you off the internet for no reason it just stops !!! I was told it would be perfect for Xbox live , this was a massive lie , you cannot compete with someone with real internet because you are lagging so badly!!!!!!!!!!!!!!! It even struggles to run Netflix! NOT HAPPY!!!
- Location
-
- Location
- Thurrock
- Reviewing
- Three Mobile
- Date
- 2020-03-14
- Comments
-
Sadly, I can only agree with many of the comments from others. Streaming crashing when another computer simultaneously in use. Speed both upload and download going to a crawl whilst streaming and pings increasing tenfold. Atrocious lack of technical knowledge by anyone, passing from one sevice agent to another who can only either suggest repositioning the router or resetting the router - both useless suggestions.
After months of phoning, I finally got a no-cost termination of my contract. Changed to Vodafone on their equivalent package and have no problems.
I wrote to the CEO's office to discuss not only the technical issues but the fact that 3 didn't deliver a replacement router on an agreed date (had to take a day off work). 3 wont accept this is a breach of contract. 3 pointed out that normally an early terminaton of contract requires the customer to pay a 40% penalty - what, 3 cant supply a minimum acceptable standard and expects customers to pay for early exit?!!!
Anyway, I have been offered £30 as a 'goodwill' gesture. I refused that and they upped it to £50 in full and final settlement. No thanks, I lost a day's pay and have had months of crap service and crap customer support. I am taking the complaint to the Ombudsmen, not for more money, but to hold these charlatans to account.
If you are trying to get out of a contract, keep on trying. Alos, log an official complaint as this sets the clock ticking for your, if you want, make a claim to the Ombudsman.
- Location
-
- Location
- Ilfracombe
- Reviewing
- Three Mobile
- Date
- 2023-05-25
- Comments
-
Formerly a Three UK mobile PAYG customer, but no more. In our opinion and experience, the Three network is beyond terrible and has been for several years.
All we ever got from Three UK was persistent daytime throttling, and constant disconnects.
How Three gets away with it is anyone's guess.If we'd had a contract with Three, we'd have been screwed.
For the love of all that is holy, think hard and read reviews before you get stuck in a Three UK mobile contract you can't get out of.
We have found Three UK internet absolutely appalling Since we last reviewed them, their network has got much worse.
- Location
-
- Location
- Huntingdon, Cambridge
- Reviewing
- Three Mobile
- Date
- 2024-04-08
- Location
-
- Location
- Herne bay Kent
- Reviewing
- Three Mobile
- Date
- 2016-11-24
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-04
- Location
-
- Location
- Rg18 4nr
- Reviewing
- Three Mobile
- Date
- 2018-08-07
- Location
-
- Location
- Wolverhampton
- Reviewing
- Three Mobile
- Date
- 2018-12-27
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-10-04
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.