35 Customer Reviews over 4 pages
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- Location
- Reviewing
- EE Mobile
- Date
- 2022-11-04
- Comments
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Rubbish. It was working decently for maybe 2 months but recently we are getting speeds which are in KB/s. It's a shame too since I really thought this company was good for rural areas.
Don't waste your money with them, we pay £70 a month and have limited data and the service is dreadful along with response times.
Overpriced. Useless.
- Location
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- Location
- Devon
- Reviewing
- EE Mobile
- Date
- 2022-06-06
- Comments
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Was such a good sevice upon a time bit unfortunately it has become quite apparent that they do not care about their customers I have had an issue with my services for arround a year had cube engineers, but open reach they say move router to here or there blame others and home equipment ect, they lie to you and give you the wrong information don't trust them. I have phoned them they sent cube engineer out to me and even the engineer said its not the equipment in my home they continue to blame bt open reach for things which that isn't our customers problems it's their problem not mine I refuse to accept the perfectic excuses and I'm not paying for a farari but only get an old clapped out fiesta ee it's about time you started to take responsibility and stop blaming other and stop lieing to you customers please everyone stay away don't be silly find a better supplier and don't pay money to these people if you do you will regret It. Lag, intermittent connections , poor service, lies and day light robbery.
- Location
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- Location
- Manchester
- Reviewing
- EE Mobile
- Date
- 2022-03-12
- Comments
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Decent speeds most of the time. The problem is the customer service. The EE website is atrocious - poorly formatted, confusing, faulty most of the time. Topping up is an absolute nightmare. This month MyEE decided to hide the better-value data add-ons from me, and then they magically reappeared on the app as soon as I bought a different, more expensive pack - scummy! Also, to cancel recurring payments you have to send a text from an EE phone, but there is NO info about what to do if your SIM is in a broadband device - I ended up getting overcharged as a result, had to call helpline just to ask, and was on hold for 2 hours. Overall the broadband itself is fine, but the ridiculous hassle of account management is a dealbreaker for me.
- Location
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- Location
- Barnsley
- Reviewing
- EE Mobile
- Date
- 2022-02-16
- Comments
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Absolutely rubbish, had to take Dongal back to shop manager admitted it was faulty sent it away for repair but came back with same problem eating data when I hardly used it. Been to EE shop 3 times and was told to ring 150 because they cannot deal with me, Rang 150 on 2 different occasions & spoke to advisor? who was totally ignorant reapeating same old b******t so still not sorted my issues then they have the audacity to send me a text saying my complaint has been closed.
WHAT A SET OF W*****S
- Location
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- Location
- Cambridgeshire
- Reviewing
- EE Mobile
- Date
- 2021-11-09
- Comments
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Let me start by saying its not cheap and I life in a block of flats on the 3rd floor and open reach won't put the cables up for fibre so this was my only option. The speed is all over the show from 75mbs down to 3mbs but on average on its low it stays about 6mbs I do a speet test few times a day and it's never at a settle speed. So I'm not to impressed if I'm to be honest with the speed. It's not dumped out at all but only been up for a week. Even tho BT, openreach and now EE are all the same company I would of thought they would be able to sort out fibre as its cheaper and more stable than mobile Internet
- Location
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- Location
- Doncaster
- Reviewing
- EE Mobile
- Date
- 2021-08-29
- Comments
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After two years of mysery with abysmal download speeeds from the three network,often less than 2Mbps,I purchased an EE data sim and put it in my link archer router,expecting to be disappointed I was amazedwhen it clocked up download speeds between 34/52 Mbps,It's a bit more expensive butworth it to get something that finally works.
- Location
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- Location
- Hertfordshire
- Reviewing
- EE Mobile
- Date
- 2021-06-23
- Comments
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Faulty goods.
Not refunding the £35 paid at the start of the contract for the faulty dongal. EE have admitted it to be there fault due to an update issue with the dongal which has stopped it working. EE won't cancel the contract till the dongal is sent back to them but yet what was the £35 I paid, I was told at the begin of the contract that this was for the dongal there for i own the donagl i don't have to send it back to you. I was told they would call me back in 2 weeks to reassess. Told they are doing me a favour not charging me the £250 remaining on my contract if I choose to cancel but yet this whole thing is due to their product being faulty. I wouldnt be canceling if the product the sold me was working. They then refused to send a new dongal out even if the old one is sent back.....fraud. Shocking servic
- Location
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- Location
- Norfolk
- Reviewing
- EE Mobile
- Date
- 2020-12-30
- Location
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- Location
- Walworth, London
- Reviewing
- EE Mobile
- Date
- 2020-09-28
- Comments
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I use EE 4G broadband in my flat with a Huawei B535 router that I bought off Amazon. I can say that hands down if you are going to go with mobile broadband, go with EE. Yes, they are more expensive than the others but there's a good reason for that- they're infinitely better!
I tried using the router with a Three SIM card. Barely any signal (in central London!!) and it barely hit 1mbps. Got my friends on various networks (O2, Vodafone and Three) to all do speedtests in the flat. None hit more than 12-15 Mbs down, which isn't bad- if this isn't your main internet connection shared between two people!
On EE we get about 25mbs at the busiest times of day, at quiter times it's more like 40 and maximum I've seen it go up to is 70. We pay £38/month for unlimited data but with all this lockdown stuff and both of us working from home in a flat with no fixed fibre connection at all, it's an absolute no brainer. Ping times are between 18-30ms, so gaming works flawlessly.
For reference, look at the Three page on this very site. You'll see it BOMBARDED with bad reviews. There's a reason for it! I would have added the same if I hadn't cancelled my plan in the cooling off period as I knew immediately it was terrible. On EEs page it's all quiet, that's because people don't complain when it works as promised!
Just do yourself a favour and skip the hassle I put myself through to try to save a bit of money. They even throw in a choice of BT sport, extra roaming (not that useful in today's world), Amazon Prime or Britbox for free. If you really want to save money go elsewhere, but if you want a connection that actually works as advertised go with EE.
- Location
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- Location
- Scottish Borders
- Reviewing
- EE Mobile
- Date
- 2020-04-30
- Comments
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Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst.
- Location
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