Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 147 customer ratings since 2020-10-27 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

168 Customer Reviews over 5 pages

  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I had read these reviews before I left sky BB.
    I signed up with sky purely on cost. £20 a month for Fibre to cabinet is a brilliant price. However this is where my love for Vodafone broadband ends.
    My download speed is quoted as 32mb/s and upload of 8mb/s but thats into the Router. This speed never makes it out to any devices. Constant dropped connections No IPV6 for xbox (be warned this slows it down no end. Vodafone are also traffic shaping horendousley I think this is why its so cheap.
    Be warned if you are like me with a wife and 2 kids with probably 20 things connected to the internet Vodafone is not for you.
  • Reviewer
    Location
    Devizes
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Setting up the account didn't work first time, they then sent three routers so the internet wouldn't work until they sync the correct router serial number. Customer service is awful. Have had to reset account every time I try to log in. Now log in doesn't work if you use Safari (Apple) browser
  • Reviewer
    Location
    Leicester
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very bad experience. I was told i had capped data, and it wasn't. ended up paying hundred pounds extra and Vodafone doesn't care.
    If you request capped data, always request confirmation in writing, otherwise you don't have a way to prove. hope this feedback helps.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I had the reviews on this page before purchasing.
    I purchased the 50Gb deal for £30 per month for my children to use. After checking my bank account they have charged me £192.50 because unbeknown to me you have to ask for your allowance to be capped. we have allegedly used an additional 50gb and been charged accordingly. what a rip off and to add insult to injury I've just spent the last hour trying to Cancel.
    coverage has been crap as well.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I started the service on the 12 , till 16 I had no internet and they say now the router is faulty and I need to wait 5 days more to get the new router, I will not recomand Vodafone to anyone
  • Reviewer
    Location
    Grosmont
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed to VD Fibre 76 from BT Infinity 2 in order to save 60% on the price. Excellent communication prior to the change with plenty of explanation. Router arrived a couple of days before activation allowing me to set it up. VD was up and running 10 minutes after connecting the router and has provided solid connection at the same speed as BT. Absolutely no complaints and I'm enjoying the financial savings!
  • Reviewer
    Location
    Wokingham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is slow and unreliable. I hardly ever leave reviews for anything, but this service is utterly terrible. My immediate neighbour gets 5X the broadband speed, and I'm paying for "unlimited fibre"?!! Customer service was helpful once when the service wasn't working at all, they gave all the VF mobile phones in the house unlimited mobile data for a month - which kept my 3 children happy over Christmas. I'll still be switching to another provider the second the contract runs out.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Reviewer
    Location
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I dont need to write an esssy to make a point

    Ive got fibre optic vodafone (37mbps) but im getting 5-10 mbps even when right next to it

    It keeps dropping out every 5-10 minutes

    Customer Service is dreadful, they tell you the most obvious stuff

    Overall the broadband is ****, dont get it
  • Reviewer
    Location
    Tamworth
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    From the day I got broadband with Vodafone the service signal and reliability has been terrible. I have stuck with it for several months and finally decided to switch. After several calls they are still insisting on charging me an early cancellation charge which I find completely unbelievable. Such shockingly bad customer service it's unreal. What ever you do don't use vodafone!!!
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.

    Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.

    I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
  • Reviewer
    Location
    Aylesbury
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with bt and virgin before for many years and never had to call them for any broadband issues ever. With vodafone broadband it seems like dealong with some dodgy company setup only recently. Broadband connection keeps dropping and now the first month bill is like some random amouny which was more than twice the actual contract. I was kept online unnecessarily long without much explanation. One can hear laughter in the background not very professional at all. The agent just reduced the bill and it seems a common occurrence and from them if you call or pay if you don't notice. I signed up because it was cheap and now I can't wait for the contract to come to an end. It is the fastest package and i am in very good location for the fasteat but still it seems very poor connection odd times. Stay away from them
  • Reviewer
    Location
    County Durham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me.
    For a week this was the same with Vodafone then it dropped to just over 27 then fell in stages to 22.4 - which by an amazing coincidence is the exact minimum speed for their service level agreement.
    in short their support staff said there's nothing they can't do anything about it. They can't raise a fault report as it's within their minimum speed guarantee.
    DO NOT FALL FOR THE DEALS THEY OFFER! - THEY ARE CHEAPER FOR A REASON - ALMOST HALF THE SPEED OF OTHERS & VERY POOR TECHNICAL BACKUP.
  • Reviewer
    Location
    Donnington
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.

    My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.

    Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.

    I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.

    I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.

    If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,

    This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.

    I asked to speak to the manager but nobody would speak to me.
  • Reviewer
    Location
    Horley Surrey
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, My Sky stopped working on this day but VF BB did not start working, many phone calls later and it was all finally working BB and phone 6 days later, I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky box did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41%
  • Reviewer
    Location
    West Bromwich
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    RARELY do I leave reviews but I switched from SKY Fibre Broadband to Vodafone on what I thought was a cost saving decision. ABSOLUTE rubbish. I went for the fastest option. After just days I was having to call them because the wifi signal to devices was poor. After a long winded conversation changing a whole host of settings, I still had multiple issues. In the 2 weeks I had it I had no internet of any kind for 3 separate days.

    The router technology is still way off the competition and the service incredibly unreliable. They are a few years away from providing broadband that can compete with SKY/Virgin.

    Get out of your contract within the 30 days cooling off period!!
  • Reviewer
    Location
    Shaftesbury
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is by far the worst company that I have ever encountered in my life, bearing in mind I've been in the UK for the last 10 years and have gone through Orange, O2, Three, etc... Their customer service is a joke and a team of unprofessional individuals who are rude and incapable of ever solving problems that they've caused. In the last 4 months, I have called over 15 times, spent over 7.5 hours (given the fact that they place you on hold and phone calls average at 30 minutes per call, and this one time I stayed on for 2 hours before the agent just hung up on me). My contract ended in June, prior to the contract ending, I went into the shop a month before and called to inform them that i had no desire of renewing the contract as I had been paying for a year for a contract that i wasn't using as the first month of me having the phone, the phone got stolen in a house burglary for which I had a police report as evidence. They stated that there was nothing I could do as I didn't have insurance. Also some months my bill would be higher for a contract that was never used but they always had an excuse. So understandably when the contract ended, i was keen to be done with this ordeal. However the real ordeal came from me being charged for the last 4 months for a contract that was supposedly finished and I'd asked to cancel. Agents one time would reassure me that it'd been cancelled and a refund would be given, then I'd be charged the next month and the same cycle would start back. This month was the worst with rude agents and them claiming they'd refunded me, taking my debit card details and nothing to show for it. I would NOT recommend this.
  • Reviewer
    Location
    Surrey
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, my Sky stopped working on this day but VF BB did not start working, some phone calls later and it was all finally working BB and phone 6 days later. I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router, although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky router did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41% so it would seem the router coping well with the more than average demands I put on it. All this for £20 a month, a bargain in my opinion. Its a shame it was a bad start. I found the VF support line helpful and courteous if not very technical. Openreach were very helpful the engineer gave me his mobile number so I could ring him directly if any more problems occurred with their side of things. Can't think of any other relevant points, I am now a happy VF customer, mind you its only been up and running for 4 days.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
  • Reviewer
    Location
    N.Ireland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about my broadband experience with Vodafone has been terrible. I have never come across a company so incompetent and dis-interested in customer satisfaction. I signed up because they were the cheapest - I found the reasons why. I will never deal with Vodafone again as long as I live.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
  • Reviewer
    Location
    Essex
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most people here are complaining about about substandard broadband from Vodafone. I could even get connected to find out myself but if my experience is anything to go by I have not reason to doubt it would have been just as bad. I had my first order cancelled via text message with no reason give, I called and was told it was a system error. Vodafone then put another order through for me. This was after two weeks. Another two weeks went by and I received a message my router was being delivered today only to get another text message saying my order had been cancelled as there was no room in the exchange. So a fully wasted four weeks. I think the real reason why it was cancelled is that the £20 offer has proven so massively popular that they can't cope/are losing money. Also I went through a cash back site and I think they realized this and also decided to cancel. A more shoddy company I have not come across in many years. I will definitely avoid in the future and advise others to do so.
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
  • Reviewer
    Location
    South London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
  • Reviewer
    Location
    Birkenhead
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
  • Reviewer
    Location
    Rugby
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.
  • Reviewer
    Location
    Yorks
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.
  • Reviewer
    Location
    Wales
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them on a 75 Mbps plan for a month. Actual speed 1-6Mbps untill a few days ago since when no internet and no landline at all. They cannot solve it for the next 12 days. They have Customer service almost impossible as other have noted.
  • Reviewer
    Location
    Kettering
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
  • Reviewer
    Location
    Newbury
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!
  • Reviewer
    Location
    UK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.

    Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.

    Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.

    No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.

    And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.

    After more than two hours on hold today, I can't even get through to cancel.

    So I've had to cancel my direct debit, and get my current provider to retain the line.

    Absolutely shocking.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
  • Reviewer
    Location
    staffordshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!
  • Reviewer
    Location
    Telford
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally messed me about and wasted my time. Don't bother!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    I recently joined Vodafone broadband and have been frustrated a lot by the way they handling of calls from their customers, I waited on line for more than three hours to listen to the music and the message of apology recorded, was bad decisions to join this company

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